The complaint has been investigated and
resolved to the customer's satisfactionResolved Airtel — spam sms messages & extra charges in bills
resolved to the customer's satisfaction
I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months (the day I converted my number to post paid).
Firstly, I'm getting 100's of messages in a day (Just imagine 100!!!) from an airtel number 543210.
The SMS service is about cricket alerts.
I've been contacting customer care since then, initially they were not sure why is this service activated. They gave me the reason I subscribed for it. When I said no, I've never subscribed for this service, they told me the service will be discontinued in 24 hrs, but its not.
I called up customer care innumerable number of times & every time I got exactly the same response that "the service will be discontinued in 24 hrs". Its more than 2 months now, they cant stop sending spam to me.
Imagine, they barr your outgoing calls the moment it exceeds its limit. But, dont know why they are so much reluctant to block this spam.
The worst part is the service provider itself is sending spam. What more to expect.
The current scenario, whenever I'm dialing airtel 121 the only option that I have (no matter what option I choose) is to send a SMS to 121.
The complaint has been investigated and resolved to the customer's satisfaction.