Air Canada – Aeroplan sucks! ( 46 comments)

Aeroplan Customer Care [protected]) is the most abysmal help line I have ever encountered. Apart from the inane voice-response system to start with, there is an interminable wait for an agent with arcane music playing all the time, and no indication of how long it's going to be. After 30 minutes the line went click, and I started again. I suggest anyone collecting airmiles start using a different airline where there is some modicum of service.

Wait a second here. I got a letter/email telling me about how points would expire after a certain number of years and if the account was innactive for a period of one year. This happened a few years ago and since then, I would go to esso or purchase a aeroplan points product at safeway to keep my account active. I'm only 23 years old.. but it doesn't seem that hard to me. The rules are stated and if most of you who I assume are adults are too stupid or lazy to follow those rules then I'm happy you had your points removed. You read the rules and then blame the company for it? It got marked as spam? Well my mail from aeroplan doesn't get marked as spam. I see so many so called "young people" blamed for problems in society these days but I see it's really the fault of their parents who pass blame to others who are responsible. If they can't even read the rules, or keep up to date on deadlines, well I'm surprised their kids can actually tie their shoelaces. And these are points that you weren't forced to buy, they were given as "bonuses." If they expire, well it's not like you paid for them was it? Were these points the priority or did you take a trip and the points were a secondary "bonus?"

Points provided as gift to me and booked by family friend a seat with Aeroplan and fly to Europe this summer.
Since then I have accumalted enough points to upgrade my seat to Business class.

However, Aeroplan insists that our family friend is the only person who can request my upgrade and that he would have to pay the additional points!
Why? No adequate explanation except that it is company policy. This is unbelievable. Can someone knock some sense into Aeroplan?

Trying to book a Points ticket for me and my wife, but looks like the company wants to save money and have people who use the points pay for more.

Ticket from Toronto to LAX flight they only have 1 (ONE) ticket on every flight in business class? why so you can pay for the second ticket or instead of 40,000 points they want you to use 250,000 points for the same ticket.

used to be 2 Tickets for every section of the flight but now its only 1.

Do not bother using aeroplan anymore. Forever wait on the phone, and when they do pick up, they don't process the request correctly. Tried to contact themwhen i had proble, checking in, guess what the office is CLOSED WORLDWIDE. Ended up missing the flight and stranded in the airport with a one year old, They don't care about their customers traveling the world.

1hour15min on the aeroplan help line still waiting. Stranded at airport. Air Canada sucks! Avoid at all cost.