CB Airlines and Air Travel Air Canada

Air Canada review: Aeroplan sucks! ( 46 comments)

don norlen

Feb 20, 2007 12:00 am EST

Featured review

Business class ticket goes from 7500o points to 432000 points! When will someone start a class action suit against Aeroplan.

46 comments

Add a comment

Kevin

1 comments

Kevin of CA

Jul 28, 2016 5:17 am EDT

Aeroplan Customer Care [protected]) is the most abysmal help line I have ever encountered. Apart from the inane voice-response system to start with, there is an interminable wait for an agent with arcane music playing all the time, and no indication of how long it's going to be. After 30 minutes the line went click, and I started again. I suggest anyone collecting airmiles start using a different airline where there is some modicum of service.

mark

Vancouver, CA

2 comments

mark of Vancouver, CA

Jul 28, 2016 5:17 am EDT

Wait a second here. I got a letter/email telling me about how points would expire after a certain number of years and if the account was innactive for a period of one year. This happened a few years ago and since then, I would go to esso or purchase a aeroplan points product at safeway to keep my account active. I'm only 23 years old.. but it doesn't seem that hard to me. The rules are stated and if most of you who I assume are adults are too stupid or lazy to follow those rules then I'm happy you had your points removed. You read the rules and then blame the company for it? It got marked as spam? Well my mail from aeroplan doesn't get marked as spam. I see so many so called "young people" blamed for problems in society these days but I see it's really the fault of their parents who pass blame to others who are responsible. If they can't even read the rules, or keep up to date on deadlines, well I'm surprised their kids can actually tie their shoelaces. And these are points that you weren't forced to buy, they were given as "bonuses." If they expire, well it's not like you paid for them was it? Were these points the priority or did you take a trip and the points were a secondary "bonus?"

Vancouverid

Campbell River, CA

1 comments

Vancouverid of Campbell River, CA

Jul 28, 2016 5:17 am EDT

Points provided as gift to me and booked by family friend a seat with Aeroplan and fly to Europe this summer.
Since then I have accumalted enough points to upgrade my seat to Business class.

However, Aeroplan insists that our family friend is the only person who can request my upgrade and that he would have to pay the additional points!
Why? No adequate explanation except that it is company policy. This is unbelievable. Can someone knock some sense into Aeroplan?

Ryan

1 comments

Ryan of US

Jul 28, 2016 5:17 am EDT

Trying to book a Points ticket for me and my wife, but looks like the company wants to save money and have people who use the points pay for more.

Ticket from Toronto to LAX flight they only have 1 (ONE) ticket on every flight in business class? why so you can pay for the second ticket or instead of 40,000 points they want you to use 250,000 points for the same ticket.

used to be 2 Tickets for every section of the flight but now its only 1.

Noahtotoro

2 comments

Noahtotoro of JP

Feb 13, 2017 6:56 am EST

Do not bother using aeroplan anymore. Forever wait on the phone, and when they do pick up, they don't process the request correctly. Tried to contact themwhen i had proble, checking in, guess what the office is CLOSED WORLDWIDE. Ended up missing the flight and stranded in the airport with a one year old, They don't care about their customers traveling the world.

Noahtotoro

2 comments

Noahtotoro of JP

Feb 13, 2017 7:23 am EST

1hour15min on the aeroplan help line still waiting. Stranded at airport. Air Canada sucks! Avoid at all cost.

Air Canada - Aeroplan sucks! - Photo 1 - comment #1774936

View 0 more photos

1 2

Air Canada - Points were canceled without notification! 60

Resolved

Air Canada - Unwarranted change in itinerary 23

Air Canada - possible food poisoning 2

Resolved

Air Canada - Redemption Rewards Services 2

Resolved

Air Canada - delays resulting in miss connection

Air Canada - Transportation

Air Canada - Switch health covid testing 2

Air Canada - charges for cancellation of refundable tickets purchased from agent

Air Canada - Staff not following proper procedure

Air Canada - Flight delays

View all Air Canada reviews and complaints

Air Canada Contacts

Air Canada phone numbers

+1 (888) 247-2262

Click up if you have successfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (888) 247-2262 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number

USA and Canada

800 6699 2222

Click up if you have successfully reached Air Canada by calling 800 6699 2222 phone number 19 19 users reported that they have successfully reached Air Canada by calling 800 6699 2222 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 6699 2222 phone number 24 24 users reported that they have UNsuccessfully reached Air Canada by calling 800 6699 2222 phone number

17%
Confidence score

International

800 444 2007

Click up if you have successfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have successfully reached Air Canada by calling 800 444 2007 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling 800 444 2007 phone number

Argentina

+1 (800) 952-0337

Click up if you have successfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 952-0337 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number

Colombia

+1 (800) 102-8182

Click up if you have successfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 102-8182 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number

India

+1 (800) 719-2827

Click up if you have successfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 719-2827 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number

Mexico

+55 113 254 6630

Click up if you have successfully reached Air Canada by calling +55 113 254 6630 phone number 2 2 users reported that they have successfully reached Air Canada by calling +55 113 254 6630 phone number Click down if you have unsuccessfully reached Air Canada by calling +55 113 254 6630 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +55 113 254 6630 phone number

100%
Confidence score

Brazil

+56 800 400 142

Click up if you have successfully reached Air Canada by calling +56 800 400 142 phone number 1 1 users reported that they have successfully reached Air Canada by calling +56 800 400 142 phone number Click down if you have unsuccessfully reached Air Canada by calling +56 800 400 142 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +56 800 400 142 phone number

100%
Confidence score

Chile

+86 400 1122 776

Click up if you have successfully reached Air Canada by calling +86 400 1122 776 phone number 2 2 users reported that they have successfully reached Air Canada by calling +86 400 1122 776 phone number Click down if you have unsuccessfully reached Air Canada by calling +86 400 1122 776 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +86 400 1122 776 phone number

33%
Confidence score

China

+33 825 880 881

Click up if you have successfully reached Air Canada by calling +33 825 880 881 phone number 1 1 users reported that they have successfully reached Air Canada by calling +33 825 880 881 phone number Click down if you have unsuccessfully reached Air Canada by calling +33 825 880 881 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +33 825 880 881 phone number

100%
Confidence score

France

+49 692 711 5111

Click up if you have successfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have successfully reached Air Canada by calling +49 692 711 5111 phone number Click down if you have unsuccessfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have UNsuccessfully reached Air Canada by calling +49 692 711 5111 phone number

Germany

+852 800 906 519

Click up if you have successfully reached Air Canada by calling +852 800 906 519 phone number 2 2 users reported that they have successfully reached Air Canada by calling +852 800 906 519 phone number Click down if you have unsuccessfully reached Air Canada by calling +852 800 906 519 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +852 800 906 519 phone number

100%
Confidence score

Hong Kong

+62 215 226 660

Click up if you have successfully reached Air Canada by calling +62 215 226 660 phone number 1 1 users reported that they have successfully reached Air Canada by calling +62 215 226 660 phone number Click down if you have unsuccessfully reached Air Canada by calling +62 215 226 660 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +62 215 226 660 phone number

100%
Confidence score

Indonesia

+972 36 072 111

Click up if you have successfully reached Air Canada by calling +972 36 072 111 phone number 1 1 users reported that they have successfully reached Air Canada by calling +972 36 072 111 phone number Click down if you have unsuccessfully reached Air Canada by calling +972 36 072 111 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +972 36 072 111 phone number

100%
Confidence score

Israel

+39 683 514 955

Click up if you have successfully reached Air Canada by calling +39 683 514 955 phone number 1 1 users reported that they have successfully reached Air Canada by calling +39 683 514 955 phone number Click down if you have unsuccessfully reached Air Canada by calling +39 683 514 955 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +39 683 514 955 phone number

100%
Confidence score

Italy

+81 343 359 300

Click up if you have successfully reached Air Canada by calling +81 343 359 300 phone number 1 1 users reported that they have successfully reached Air Canada by calling +81 343 359 300 phone number Click down if you have unsuccessfully reached Air Canada by calling +81 343 359 300 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +81 343 359 300 phone number

100%
Confidence score

Japan

+60 327 152 053

Click up if you have successfully reached Air Canada by calling +60 327 152 053 phone number 1 1 users reported that they have successfully reached Air Canada by calling +60 327 152 053 phone number Click down if you have unsuccessfully reached Air Canada by calling +60 327 152 053 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +60 327 152 053 phone number

100%
Confidence score

Malaysia

+64 508 747 767

Click up if you have successfully reached Air Canada by calling +64 508 747 767 phone number 1 1 users reported that they have successfully reached Air Canada by calling +64 508 747 767 phone number Click down if you have unsuccessfully reached Air Canada by calling +64 508 747 767 phone number 3 3 users reported that they have UNsuccessfully reached Air Canada by calling +64 508 747 767 phone number

New Zealand

+63 27 379 710

Click up if you have successfully reached Air Canada by calling +63 27 379 710 phone number 1 1 users reported that they have successfully reached Air Canada by calling +63 27 379 710 phone number Click down if you have unsuccessfully reached Air Canada by calling +63 27 379 710 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +63 27 379 710 phone number

100%
Confidence score

Philippines

+7 495 771 6471

Click up if you have successfully reached Air Canada by calling +7 495 771 6471 phone number 1 1 users reported that they have successfully reached Air Canada by calling +7 495 771 6471 phone number Click down if you have unsuccessfully reached Air Canada by calling +7 495 771 6471 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +7 495 771 6471 phone number

100%
Confidence score

Russia

+966 920 002 185

Click up if you have successfully reached Air Canada by calling +966 920 002 185 phone number 1 1 users reported that they have successfully reached Air Canada by calling +966 920 002 185 phone number Click down if you have unsuccessfully reached Air Canada by calling +966 920 002 185 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +966 920 002 185 phone number

100%
Confidence score

Saudi Arabia

+65 62 388 112

Click up if you have successfully reached Air Canada by calling +65 62 388 112 phone number 1 1 users reported that they have successfully reached Air Canada by calling +65 62 388 112 phone number Click down if you have unsuccessfully reached Air Canada by calling +65 62 388 112 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +65 62 388 112 phone number

100%
Confidence score

Singapore

+27 114 631 147

Click up if you have successfully reached Air Canada by calling +27 114 631 147 phone number 1 1 users reported that they have successfully reached Air Canada by calling +27 114 631 147 phone number Click down if you have unsuccessfully reached Air Canada by calling +27 114 631 147 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +27 114 631 147 phone number

100%
Confidence score

South Africa

+82 237 880 100

Click up if you have successfully reached Air Canada by calling +82 237 880 100 phone number 1 1 users reported that they have successfully reached Air Canada by calling +82 237 880 100 phone number Click down if you have unsuccessfully reached Air Canada by calling +82 237 880 100 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +82 237 880 100 phone number

100%
Confidence score

South Korea

+34 900 935 265

Click up if you have successfully reached Air Canada by calling +34 900 935 265 phone number 1 1 users reported that they have successfully reached Air Canada by calling +34 900 935 265 phone number Click down if you have unsuccessfully reached Air Canada by calling +34 900 935 265 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +34 900 935 265 phone number

100%
Confidence score

Spain

+94 115 474 747

Click up if you have successfully reached Air Canada by calling +94 115 474 747 phone number 1 1 users reported that they have successfully reached Air Canada by calling +94 115 474 747 phone number Click down if you have unsuccessfully reached Air Canada by calling +94 115 474 747 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +94 115 474 747 phone number

100%
Confidence score

Sri Lanka

+41 848 247 226

Click up if you have successfully reached Air Canada by calling +41 848 247 226 phone number 2 2 users reported that they have successfully reached Air Canada by calling +41 848 247 226 phone number Click down if you have unsuccessfully reached Air Canada by calling +41 848 247 226 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +41 848 247 226 phone number

100%
Confidence score

Switzerland

+886 225 117 799

Click up if you have successfully reached Air Canada by calling +886 225 117 799 phone number 1 1 users reported that they have successfully reached Air Canada by calling +886 225 117 799 phone number Click down if you have unsuccessfully reached Air Canada by calling +886 225 117 799 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +886 225 117 799 phone number

100%
Confidence score

Taiwan

+66 27 181 839

Click up if you have successfully reached Air Canada by calling +66 27 181 839 phone number 1 1 users reported that they have successfully reached Air Canada by calling +66 27 181 839 phone number Click down if you have unsuccessfully reached Air Canada by calling +66 27 181 839 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +66 27 181 839 phone number

100%
Confidence score

Thailand

+90 212 249 7430

Click up if you have successfully reached Air Canada by calling +90 212 249 7430 phone number 1 1 users reported that they have successfully reached Air Canada by calling +90 212 249 7430 phone number Click down if you have unsuccessfully reached Air Canada by calling +90 212 249 7430 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +90 212 249 7430 phone number

100%
Confidence score

Turkey

+971 42 112 537

Click up if you have successfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have successfully reached Air Canada by calling +971 42 112 537 phone number Click down if you have unsuccessfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +971 42 112 537 phone number

UAE

+84 286 258 5611

Click up if you have successfully reached Air Canada by calling +84 286 258 5611 phone number 1 1 users reported that they have successfully reached Air Canada by calling +84 286 258 5611 phone number Click down if you have unsuccessfully reached Air Canada by calling +84 286 258 5611 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +84 286 258 5611 phone number

100%
Confidence score

Vietnam

More phone numbers

Air Canada emails

eservices@aircanada.ca

100%
Confidence score: 100%

Support

Air Canada address

PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada

Air Canada social media
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 29, 2025
View all Air Canada contacts