Menu
AirAsia Customer Service Phone, Email, Contacts

AirAsia
reviews & complaints

www.airasia.com
www.airasia.com

Learn how the rating is calculated

1.3 1650 Reviews

AirAsia Complaints Summary

132 Resolved
1516 Unresolved
Our verdict: If considering services from AirAsia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for AirAsia has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of AirAsia. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AirAsia reviews & complaints 1650

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest AirAsia reviews & complaints

ComplaintsBoard
N
3:27 am EDT

AirAsia refund issue

Air Asia asked me the details for the refund process one month back. I gave the complete details but still havent got refund and no updates. Below is the mail:
Dear Guest,
With regards to your refund request for booking number < AEF6YV>, kindly furnish us with passenger or contact information bank account details for us to expedite the refund.
1. Bank Holder Name - (Must be Passenger or contact information)
2. Bank Name -
3. Bank Account Number(Digits number)-
4. Bank Branch Name (Mandatory) -
5. Country of Bank -
6. Bank Swift Code (Mandatory) -
7. IBAN Code (For Europe)
8. IFSC Code (For India)
9. BSB Code (For Australia)
10. Sort Code (For UK)
11. Fed wire Routing Numbers (For USA)
12. Booking number –

Should you have further enquiries, please refer to our website by following this link:

http://www.airasia.com> select country > select language > Help & Info > Contact Us.

Thank you for your cooperation and we look forward to serve you better in the future.

Kind Regards,
Nur Syamimi Binti Zulkafli
Refund
AirAsia

Read full review of AirAsia
Hide full review
ComplaintsBoard
S
9:44 pm EDT

AirAsia lost. baggage /delays/horrible staff at kl

I traveled on airline AK536. Flight D7207. Not only was the flight delayed but they did not load on my bag at Kl. Staff at Kl at the scanner patted me over just because my belt had a small buckle . Which was no problem at Auckland airport or Goldcoast. I was already jet lagged and did not appreciate it.
In Phnom Pehn I had to return in the evening to pick up my bag, that flight also delayed by one hour. When I received my bag it had dirt and grease marks on it Obviously roughly handled. I'm vey disappointed with this airline.!

Read full review of AirAsia
Hide full review
ComplaintsBoard
B
5:34 am EDT

AirAsia flight delayed for 6 hours and no letters provided for travel insurance

I have talked to 6 of their live chat call centre people and they easily either wait till the session times out on you or they cut off the session.
I have logged 4 case numbers with them :
Cas-[protected]-x5lw78
Cas-[protected]-ql7gg5
Cas-[protected]-28ydz7
Cas-[protected]-2njc7q

You cannot talk to their managers or any other people in charge at all.
Also we had a connector flight and the meals were provided on the wrong flight.

Read full review of AirAsia
Hide full review
ComplaintsBoard
T
6:17 pm EDT

AirAsia flight from kuala lumpur to melbourne

Writing this complaint as me and my partner have had the worst experience we've ever had on a flight, and I believe that if nothing is done you will not only loose us as customers but many others as well.

We had an overnight flight and endured constant over the speaker instruction and update throughout the whole flight, as well as constant food trolleys with extremely poor timing, most coming at 1 - 4am local time. The lights remained bright and on the entire flight making it impossible to sleep. The plane was also absolutely freezing even with jumpers and warm clothing which a lot of others complained about also. My partner, seated in an aisle seat, was knocked by the oncoming food and rubbish trolleys 5 times throughout a 6 hour flight with no apology from the hostess whatsoever. Also, when asked if we were able to fill up a water bottle, which we had no problems with on an opposing airline, we were told "boiling water only". When asking if we could purchase a bottle instead, we were told there was a minimum eftpos.

I found it very difficult to enjoy let alone manage the 6 hour flight. My partner and I frequently fly with budget airlines and even air Asia before but have never had such terrible service or experience.

Read full review of AirAsia
Hide full review
ComplaintsBoard
A
9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AirAsia booking no: pfmg5c) 20 feb 2017 bangkok - don mueang ✈ phuket - t

Hello, I have previously been in contact regarding the appalling service received during our check in with AirAsia at Singapore airport earlier in the year. The flight Booking No: PFMG5C) 20 Feb 2017 Bangkok - Don Mueang ✈ Phuket - with my wife Gemma Keogh Peters, during our check in, was the worst service we have ever received from an airline. Having checked the availability of our flight from Singapore to Bangkok via your app, we selected our flight based on the fact the we were traveling to Bangkok for a Triathlon race with our bikes and we had taken in to account their total weight and had booked our flights and luggage weight allowance accordingly. When we checked in we were then told (despite our check in bags being significantly under the weight allowance) that we had to check in our bikes separately and there would significant extra charges. We proceeded to contact your CEO Logan to discuss the policy which appears to be in conflict with every other airline policy in Asia and received no response. We chose not to go through the obvious social media channels and chose to deal with you directly despite being asked to pay hundreds of dollars in additional charges. Yet despite going through the correct channels we have received no feedback and response. We have flown 6 times since our experience in February and have not chosen to fly with AirAsia again, the customer service we received and the hostility we received from your management was noticeable and we we will never recommend or travel with AirAsia again. Very, very disappointed AJ

Read full review of AirAsia
Hide full review
ComplaintsBoard
S
5:57 am EDT

AirAsia booking system error

Hi recently I make a online booking from kuala lumpur to singapore morning 06:10 am flight on 3 july 2017.
After I make the payment and received the email just realized the system should be something when wrong, it shown my order is 05:15pm from kuala lumpur to singapore on 3 july 2017 booking number: kkwkuw.
What a big surprise, so that I quickly to search for customer care contact and there is closed on sunday, also there is no any 24 hours service center can help me. It is too bad, I have no choice can only make a new again fr morning 06:10am luckily this time is the correct.
So that I hope air asia can make a refund for this system error booking.

Thank you!

Read full review of AirAsia
Hide full review
ComplaintsBoard
V
3:42 am EDT

AirAsia unethical behavior

I am professor Dr Vishwanath lele, based in India. I heard a lot of positive feedback about your airlines .

For my first International tour with my family, we decided to travel by AirAsia.On may 22nd May 2017. Details are given below. I also booked meal. All my family members are vegetarian 21st May I called
your customer service center & told them we have booked the meal and we are vegetarian, so we would like to have vegetarian meal. She said only chicken sandwiches are served in the flight. However if you go 4 hours before and meet customer service center they will make necessary arrangements. We went 4 hours before flight & met customer service representative at Changi Airport terminal 3. She told us now it is not possible . You will get a claim if you escalate to the Nodal officer. Wrong communication was given to me by call center representative.
I regret to inform you that we went without eating any food and it had impacted my both the Son.

I received total insensitive response without investigation of my matter.

Read full review of AirAsia
Hide full review
ComplaintsBoard
K
2:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AirAsia broken luggage

hi, I and my family travel to Cochin, India on 5/6/2017, When i arrive to Cochin Airport my sisters luggage was broken and terribly damaged.the authority in Cochin airport did not take the blame of damage and ask us to refer to Air Asia Malaysia. The Air Asia management in Cochin airport didnt take the responsibility of the damage.So the asked us to do complaint to Air Asia Malaysia. With this, I have attached the picture of broken luggae together with the form filled up by AirAsia management on Cochin and my new luggage receipt. I hope that I can claim back my lost. Kindly look into this matter and reply me asap.

Read full review of AirAsia
View 0 more photos
Hide full review
ComplaintsBoard
D
7:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AirAsia flight booking

Today is july 4, 2017. Your site crashed for 3 hours straight last night so obviously I had to book it this morning (At a more expensive fee). This morning your site kept on restarting my booking and therefore the rates kept on rising. As I kept on typing in my credit card details, it kept on charging me fees that I have no idea about. For the first time, it sent me a message saying "for metrobank card/psbank card ending in 4400. Your otp to complete this purchase of 5381.70 is 232529. If you did not make this purchase, call 8700-700.". After which, it sent me another text saying "for metrobank card/psbank card ending in 4400. Your otp to complete this purchase of 130.00 is 530643. If you did not make this purchase, call 8700-700.". So I typed in the code and I did not receive the itinerary, instead, the page brought me back to step 1. What's worse about this is that the site indicated that only 2 slots were remaining. This is a flight that cannot be rescheduled anytime because I need to go to a debate competition. So I input all the details again and used the creditcard option again and it immediately said "for metrobank card/psbank card ending in 4400. Your otp to complete this purchase of 5736.70 is 893378. If you did not make this purchase, call 8700-700.". I even called your customer service about this. They do not know the answer as to why these charges are being made. Is this the training that you give? This is no joke. It's not an ordinary trip that I can reschedule anytime. If I only knew that your site would crash last night, I would have booked earlier. I am only booking via air asia because the whole debate team, which I am part of, is booked at air asia. This is the worst booking experience that I have ever had.

Therese lachaona
[protected]
Resolution? Fix your site

Read full review of AirAsia
Hide full review
ComplaintsBoard
S
9:57 am EDT

AirAsia mishandling of luggage

I was traveling through an Air Asia flight from delhi to pune today I.e on 02July 2017 with flight number I5 731 . During the journey my luggage was mishandled and while collecting my luggage from belt I found my luggage was torn off . I was not expecting such a service . Please look into the matter and would want a compensation.
Regards
Hitesh sadana
[protected]

Read full review of AirAsia
View 0 more photos
Hide full review
ComplaintsBoard
P
6:26 am EDT

AirAsia air tickets

I booked a ticket with Air Asia, booking ref. XPK8GX from sydney to New Delhi. I called Air Asia to get the ticket cancelled, but was informed that it couldnt be cancelled but the flight date could be shifted to a future date. i reuested the agent to shift the flight date to a future date but the agent cited some technical issues and mentioned that technical team will have to do it in background and i should called back. when i called back at the specified time i was told that i was late in reuesting whereas i had informed much in advance

Read full review of AirAsia
Hide full review
ComplaintsBoard
S
6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AirAsia flight passenger name exchanged due human error to wuhan on [protected]@1810

My name is NG YOKE KEY and I feel very frustrated with the air Asia customer service officer with the non- flexible attitude/decision to accommodate my case.
Last 2 days my friend asking me help to book air Asia online flight to Wuhan china but my daughter wrongly put my name as a passenger.
By right, I still have more than 24hrs time where I should able to cancel the booking and get refund if unable change the passenger's flight ticket name for correction.
I did seek for help via air Asia live chat terminal but unfortunately the response was hopeless.
I have no choice but have to spend another RM543 to buy another ticket for my friend with his name.

I am now just asking air Asia to remain the RM543 for the passenger( my friend) next booking rebate.
Hope to get your feedback soonest before escalating to next channel " NCCC".

Read full review of AirAsia
View 0 more photos
Hide full review
ComplaintsBoard
Z
3:55 am EDT

AirAsia qz 252 from jakarta (cgk) to bangkook (dmk)

Airline confirmation: FLEQ6Q

I bought my ticket two weeks before and have trip today. Once I came to the airport for check in, the person told me that my payment was refunded and I do have to pay again. I checked my account and even though I didn't see any refund I had to make payment again! I didn't get any email about the problem, I didn't get email about the luggage and I was forced to pay two times more than my ticket!

Could you please let me know aren't you supposed to let your customers know if there is a problem about the ticket, and your customer needs to pay for the luggage (I still don't understand why I have to pay for international flight!) and while online payments allows 20kg and 200.000 idr, making payments during check in allows ONLY 15 kg and 400.000 idr? Thus, I was overweight and paid much more money than I paid for my ticket.

I don't see any refund my account! I had many issues and became a victim! Please solve this problem!

Thanks

Read full review of AirAsia
Hide full review
ComplaintsBoard
C
6:58 pm EDT

AirAsia evoucher payment error

I would like to get full refund of $400 usd that I paid for two eVouchers. Upon the receipt of eVouchers, I attempted to book the flights using the eVoucher as my preferred payment methods. However, the website alerted error messages and didnot accept eVouchers as payment option as shown in the screen shot. Please process the refund in the way it was originally paid as soon as possible.

Read full review of AirAsia
View 0 more photos
Hide full review
ComplaintsBoard
Z
12:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AirAsia the airasia staff not assist my check in

My flight booking code: MIFZ3M on Tuesday on 23:15-00:20
Air Asia AK-6447 from KBR to KUL not entertained by your staff.
I went to airport around 22:20 to check in at counter, but its was closed, and then i try using kios, its not responding - i try for a several time, still respond the same. and then when i go for security check to ask advise, they said just know the Air Asia office, glad i did, there's a male staff coming and i ask for help for check in, i believe its already late to check in, its around 22:40, but its does make sense to me once i get a reply the counter is closed. and there's no person can do check in for me. I'm really disappointed and speechless when i hear the answer that he cant help me to check in with a respond - im not going to do that. Unbelievable i get the respond like that. this is ridiculous when im buying the ticket, but i cant boarding. its really urgent to fly last night - you guys make me feel sad, bad. i thought air asia is the best, but its the worse ever airways service(sorry to said this).
do acknowledge my complain and reimburse my burn ticket back.

Read full review of AirAsia
Hide full review
ComplaintsBoard
L
8:22 pm EDT

AirAsia 2 x charge for the one booking number and flight

I have contacted airasia on multiple occasions for a refund. They took a double payment for one booking number on a flight March 1.
They have not responded to my complaint and told me to contact webjet.
The date of the booking was Jan 19 and booking number ONGVYK.
I realised that two payments were taken and contacted airasia who said that there is only one booking number which means only one payment was taken.
Despite proving that two payments were taken with my bank account they still have not made the refund.
I have filled in multiple complaint e-forms and they have emailed to say that the complaint form has already been sent and to stop sending them. However the complaint has not been resolved.
I want my refund as requested.

Read full review of AirAsia
View 0 more photos
Hide full review
ComplaintsBoard
M
11:38 am EDT

AirAsia flight schedule

I've been so dissapointed with AirAsia.
My flight no is D7 0532 and supposed to be board at 01.55 am but it got delayed onto 03.23 am. As it was not so difficult for passengers to bear, my flight got delayed twice, TWICE which will board at 05.20 am.
If you truly are a good airlines company then prove to us and tell me the reasons why my flight got delayed until twice.

Read full review of AirAsia
Hide full review
ComplaintsBoard
C
12:45 am EDT

AirAsia flight

Dear Sir/Madam,

I boarded a flight from Perth to KL this morning which was made to turn around and land back in Perth due to technical difficulties.

The pilot and cabin crew were good but because of this delay I have missed my cousins wedding in Tokyo.

I was flying there specifically for this weeding and now must travel to see them after the wedding as I have accommodation already booked.

Is there some form of compensation in the way of air asia flight vouchers as I was meant to arrive tonight and I will now not be there until early on the 28th.

Kind Regards,

Connor

Read full review of AirAsia and 1 comment
Hide full review
1 comment
Add a comment
G
G
GrantB
, AU
Jun 25, 2017 1:54 am EDT

I guess the airline was just trying to protect its reputation. Heaven forbid that they were actually protecting the safety of the complainant and the other passengers. By the way, the terms & conditions of air travel specifically preclude compensation for delayed flights, however, many airlines provide some as a gesture of good (marketing) faith. Keep your fingers crossed and allow 2 (or more) days to get to your next wedding overseas.

ComplaintsBoard
A
9:10 pm EDT

AirAsia ground staff

On Air Asia flight 1528 from Bangalore to Hyderabad today a lady, may be on her first flight in her excitement took a selfie. A ground staff ( they don't display names ) behaved very rudely threatening her of offboarding & she was made to stand away from the que. when I questioned his colleague joined him & they stared shouting & threatened to off board me too. A humiliating experience. Never seen such sick crew.

Read full review of AirAsia
View 0 more photos
Hide full review
ComplaintsBoard
S
3:54 am EDT

AirAsia airline tickets

Purchased tickets round trip for CCU to Cebu lay over 4 hours and 11 hours for the return

Arrived for our departure one hour 15 minutes before gate closure

The ground crew gave so much trouble interrogating us even asking for marriage certificate and so many other things

We had 25-30 minutes left to buy travel tax, terminal fees

At the immigration gate, we were told we needed to buy the terminal fee for my husband too, so he had to withdraw from the ATM machine and take out cash because they don't want credit card

At the immigration the final call was happening our names repeatedly heard 3 times

Then silence

so while with the immigration officers we were processed and stamped rushingly then we went to the gate it is closed and
the air asia lady radioed to the one closing the gate there are two still here

The plane has not flown or even running not even back off

They did not let us in...had it been any different if we were two white towering backpackers with their big butt back packs..and scarves on the necks and freckles on the face..and skin kissed tan..

They said you go to the counter air asia counter

Before going to the counter...our visas were made invalid first..so we can enter the same route back..

The air asia counter - manager Ms. Christine Derulado, CEBU MIA manager,
said your tickets are now FORFEITED because you left our counter at 6.03 AM

wow ..SHE Knows what time each passenger leaves the counter when she is a manager..and I was on the drop off baggage lane huwaaw

Then she made my husband buy new tickets for 31, 500 pesos for one way trip from Cebu to Kolkata..

so total payment made to Air Asia is 80, 000 pesos

not even including the excess baggage we paid for 1, 800 pesos

plus the hotel booking for 2 days more..
plus the food and taxi fares.

Plus the racial slurs hurled towards my Indian citizen husband..and I
with one of them sniffing each other's red angel costumes..

Okay..

The manager of the customer service called me a certain Ms. Aiu or Ayu or Eiu..not even stating her last name

saying she will REFUND us..

we are now back in Kolkata only once they emailed..a certain Kervin of the customer support team..Kervin without a last name..witholding his last name..who writes an official letter without a last name..you should be proud of your father's name Kervin.. and Aiu..

So Air Asia ripped us off of 31, 500 more plus all the other expenses..
and they are a culturally diverse company..always proclaiming diversity..even in their magazines..

They are owned by a CEO who is from Malaysia..who has a racial background of someone who can pass or might be mistaken for a citizen of India..

Okay..so you need my donation..fine..

They are always saying investigation is still ongoing..

I dont want to expect anymore..

What investigation should be done

when it is very clear that you have ripped us off 31, 500 Pesos

at least return that

because I have the receipts

I have your names..

I have the booking number etched in my heart - ONNBSX..

Its as if my mind just became a memorizing [censor]

because YOU know the brain must also have its own adrenaline

when you know you are being robbed

you begin to think how you will survive

how you can get out of that airport alive

Good thing my husband is broad minded and calm about it
However after coming here he is very much pissed off
and realizing that we might not get refunded..pissed him off more

I said its a lesson learned..not to take air asia..ever
Not to go to Cebu MIA ever

There was even one lady guard there of Jollibee domestic Cebu airport
who asked for our boarding passes before she can open the white short small gate thingy they have ..in my mind..are you an airport guard
She was a freaking jollibee lady guard..

The jollibee crew after our arrival were calling my husband mocha or choco like from that bear brand commercia..kept on agitating me
I remained calm

Rising above and taking the higher ground is really not a joke
It is really up to my neck

I lost weight on that trip i swear..
Stress is really the biggest condition that can make you lose a lot of weight..especially when you just want to shout your lungs out..

Well at least you just made me stronger..and taught me a big lesson..

It is really crucial at this day and age to know your rights as a flying passenger..gone were the days that when you take an airline..they treat you VIP even as an economy passenger...

These days its all about the profits they can earn and how much they can squeeze out of you after racial profiling you..

My husband is a masters degree graduate with 93% making him the one with the highest grade when he finished..

I am a freelance copywriter who writes articles and online content for websites..

Do we really have to wear the shirt that says these credentials and even maybe how much we have in our banks or wear the LV bag
before you even give us due respect..
even if someone looks dirty or poor when you have been paid..and we help run your business.. make sure you give us what that paying customer deserves.. because if you don't keep your old customers happy
The new customers will behave worst than the old customers...

Air Asia..Air and Asia..hmm air as in the thing that we breathe
and Asia as in including India, Nepal, Bhutan, chicken neck corridor and Australia too right..

red angels...as in red like the roses and angels--they were always white..I know of someone donning red always..and that is not an angel..

Read full review of AirAsia
Hide full review

AirAsia In-depth Review

Company Overview:

AirAsia is a leading low-cost airline based in Malaysia. Established in 1993, the airline has a rich history of providing affordable and convenient air travel options to millions of passengers. AirAsia's mission is to democratize air travel and make it accessible to everyone. The airline's vision is to be the largest low-cost airline in Asia and to continue expanding its network of destinations.

Over the years, AirAsia has achieved several key milestones and received numerous accolades. It has been named the World's Best Low-Cost Airline by Skytrax for 11 consecutive years and has consistently maintained high customer satisfaction ratings.

Flight Services:

AirAsia serves a wide range of destinations across Asia and beyond. Whether you're looking for domestic or international flights, short-haul or long-haul journeys, AirAsia has got you covered. The airline operates frequent flights to ensure convenience and flexibility for travelers.

When it comes to on-time performance, AirAsia strives to provide reliable service. While occasional flight delays may occur due to unforeseen circumstances, the airline makes every effort to minimize disruptions and keep passengers informed.

Onboard, AirAsia offers comfortable cabins with well-maintained amenities. Passengers can enjoy a pleasant flight experience with ample legroom and cozy seating. In-flight entertainment options and Wi-Fi availability ensure that passengers stay entertained and connected throughout their journey. Additionally, AirAsia provides generous baggage allowance and handles luggage with care to ensure a hassle-free travel experience.

Booking Process:

AirAsia's website is designed with user-friendliness in mind. Navigating through the website is a breeze, making it easy for travelers to find flights and make reservations. The booking process is straightforward, allowing passengers to quickly select their preferred flights and complete their reservations.

With AirAsia, travelers have access to different fare options, including economy, premium, and business classes. The airline offers transparent pricing, ensuring that customers are aware of the total cost of their tickets, including any additional fees.

Flexibility is a key aspect of AirAsia's booking process. Passengers have the option to change or cancel their bookings, providing them with peace of mind in case their travel plans change. The airline also offers a convenient mobile app that allows travelers to manage their bookings on the go.

Customer Service:

AirAsia's customer support team is known for their responsiveness and helpfulness. Whether you need assistance with flight changes, refunds, or any other inquiries, the customer service representatives are readily available to provide support.

The airline offers multiple contact channels, including phone, email, and live chat, ensuring that passengers can reach out for assistance in their preferred way. The customer service team is well-trained and proficient in multiple languages, ensuring effective communication with passengers from different backgrounds.

AirAsia takes customer feedback seriously and strives to resolve complaints promptly. The airline values its customers' opinions and continuously works towards improving its services based on their feedback.

Pricing and Value for Money:

AirAsia is known for its competitive ticket prices, offering affordable options compared to other airlines. The airline frequently offers promotions, discounts, and special offers, allowing travelers to save even more on their airfare.

What sets AirAsia apart is its inclusion of additional services in the ticket price. Passengers can enjoy complimentary meals, seat selection, and baggage allowance, ensuring a value-packed travel experience. The airline also offers loyalty programs that provide benefits for frequent flyers, such as priority boarding and exclusive perks.

Overall, AirAsia provides excellent value for money, combining affordable prices with quality service.

Safety and Security:

AirAsia prioritizes safety and adheres to international safety standards and regulations. The airline maintains a modern fleet of aircraft and ensures regular maintenance to guarantee passenger safety.

Pilots undergo rigorous training and possess the necessary qualifications to operate flights safely. Onboard, AirAsia implements strict safety measures and procedures to ensure a secure travel experience for passengers.

The airline has a commendable safety record, with a low incident and accident history. Additionally, AirAsia maintains robust security measures at airports and during flights to provide a safe environment for travelers.

On-Ground Experience:

AirAsia aims to provide a seamless on-ground experience for passengers. The check-in process is hassle-free, offering options such as online check-in, self-service kiosks, and counter check-in.

Airport staff are efficient and handle baggage with care, ensuring a smooth journey for travelers. Lounges and amenities are available for passengers to relax and refresh before their flights. Airport facilities are accessible and maintained to a high standard of cleanliness.

The boarding process is well-organized, allowing passengers to board the aircraft efficiently. Ground transportation options to and from airports are readily available, providing convenience and ease of travel.

Partnerships and Alliances:

AirAsia has established collaborations with other airlines and travel agencies, offering passengers seamless connections and expanded travel options. Through codeshare agreements, travelers can enjoy the convenience of booking flights with multiple airlines.

Partnerships with hotels and car rental services allow passengers to integrate their travel arrangements, making it easier to plan their trips. AirAsia's loyalty programs provide opportunities for passengers to earn and redeem points with partner companies, unlocking additional benefits and rewards.

Sustainability and Corporate Social Responsibility:

AirAsia is committed to sustainability and corporate social responsibility. The airline actively engages in environmental initiatives to reduce its carbon footprint. Community support programs are in place to give back to the communities it operates in.

AirAsia prioritizes employee welfare and has implemented diversity policies to ensure an inclusive work environment. The airline maintains transparency in financial reporting and upholds ethical business practices. Its sustainability efforts have been recognized through various awards and accolades.

User Reviews and Ratings:

AirAsia receives positive reviews and high ratings from users across various sources. Customers are generally satisfied with the airline's services, praising its affordability, reliability, and customer support.

Common positive experiences shared by users include the airline's competitive prices, comfortable cabins, and friendly staff. Negative experiences are relatively rare, but occasional complaints may arise regarding flight delays or customer service issues.

When compared to its competitors, AirAsia consistently receives favorable reviews, further highlighting its commitment to providing a quality travel experience.

How to file a complaint about AirAsia?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your claim, such as receipts, boarding passes, correspondence with the company, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with AirAsia. In the 'Desired Outcome' field, specify what resolution you are seeking, be it a refund, compensation, or a formal apology.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that all information is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all details are presented in a logical order.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or AirAsia. Stay engaged with the process to maximize the chances of achieving a satisfactory resolution.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact AirAsia customer service

Phone numbers

+60 160 085 8888 +1 (844) 727-4588 More phone numbers

Website

www.airasia.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with AirAsia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AirAsia Customer Service. Initial AirAsia complaints should be directed to their team directly. You can find contact details for AirAsia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AirAsia. Discuss the issues you have had with AirAsia and work with their customer service team to find a resolution.