CB Airlines and Air Travel AirAsia

AirAsia review: Flight booking reference no i8w14a

anthony victor lewis of GB

Oct 18, 2023 3:50 pm EDT

Verified customer

Featured review

Hello I booked a flight with the above booking no on the 30/08/2023, I mistakenly booked the wrong date, I booked for the 16/10/2023 I meant to book for the 16/09/2023, My wife checked the booking and noticed the mistake so we immediately tried to cancel, we tried online, we tried within my membership, we tried several different phone no's in different countries, the direct line no's continually rang or put us in a queue and did not answer, we left our phone no's on the answer phones but got no response, we tried and have tried on untold occasions to go through your online automated assistant Mo but could not get the right option to cancel, we lodged a case online but that got refused, we looked to change the date of the flight online but the cost was too expensive, we were legally entitled to cancel the flight within 24 hours but Air Asia made it absolutely impossible to cancel !

We booked a new flight for the 16/09/2023 booking no R82EWW and then continued to try to cancel the original booking until we took our holiday, we then thought we would be able to talk to your service reps at the airports in Bacolod or Manila but there were no service reps working at either airport on both of our Journeys to and from Bacolod, then to add insult to Injury our flight on the 16/09/2023 was cancelled by you five days before it was due to fly, so we then had to book another flight at 0300 hours on 17/09/2023 and then book a hotel in Manila at our own expense, I have sent several emails to different addresses and had no response, I will be travelling a lot in Asia in future as I own property there and I would generally use Air Asia as I have a membership but I am extremely disappointed with this recent experience, so I will have to think hard before booking with you again.

Regards Anthony Lewis

Desired outcome: We want a refund for the Flight in question and we will accept a credit, I have a credit account, if I do not receive this then I will look at taking further action.Regards Anthony Lewis

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