Our air asia flight from kl to jhb (Ak5276) on 22-dec-2009 was delayed an hour from 2115 to 2215. This is the 2nd time delay after our previous delayed flight from kl-langkawi (Ak5328) on 20 dec 2009 from 1610 to 1730. The good things is we had bought air asia goinsure travel protection insurance and it does covered flight delayed. The bad things was, we only can claim if the delay time is 6 hours long, no less (This is for domestic travel, for international you have to check).In addition, to make a claim (If you are entitled to do so) you need to surrender a written report from air asia for the delayed confirmation (This is because the insurance services is from another company and not managed by air asia). Just imagine the work need to be done for making claim here. There are also a lot of hidden policies for this insurance which is more likely to secure money from customer than protecting them (I remembered the ceo saying that they are making profits over it, I don't blame him, it's a business anyway). To conclude, buying an insurance for traveling with air asia is an option but does it really providing the cover you need? And is the process of making the claim is at ease? Please re-think again before buying goinsure with air asia. Btw, why you need a travel policy anyway? All air services company is responsible for its passenger safety during travel. Adios!
The complaint has been investigated and resolved to the customer’s satisfaction.