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1.4 633 Reviews

Air India Complaints Summary

60 Resolved
571 Unresolved
Our verdict: With Air India's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Air India reviews & complaints 633

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Air India air india

We flew Air India in January 2010 from Mumbai to NY. We had the worst experience ever. We encountered rude, ignorant staff who treated us with disrespect. If that is the kind of airline personnel that Air India chooses to hire, it speaks volumes for the company and its mission statement. We brought an FAA approved car seat (which anyone in the US knows is to be used for infants on airplanes) to the plane and purchased a separate seat for our infant. We were harrassed, mocked, and threatened (Flt Attendant Mahender said they would not take off or land if we did not remove him from his seat)! According to Air India, we had to remove a SLEEPING child out of his car seat, whereupon he woke up and cried and fussed the entire flight. Who does that? The flight was beyond difficult due to my health issues and inability to comfortably hold our son. He sent very little time in his seat, after he realized he didn't have to be in it. Air India needs to wake up and realize that the civilized world does not hold infants in their arms at take off and landing--THAT is dangerous! We told them that car seats are used to securely hold children in USA; they stated that they were not USA and they have never seen car seats. We informed them of the research; they said they did not care. Meanwhile, on the flight to India we had an Air India crew who was more enlightened and after inspecting the car seat, of course, allowed it. My son slept, ate, and played well on that flight. Air India flight attendant Mahender accused us of insulting them when we said we would not fly this airline ever again. If my parents in business class were not later informed of the situation, we may not have gotten the attention of Rajive, who though against the car seat, at least listened to our side eventually--though he persisted in continuing to not allow the car seat for landing. Such a terrible airline! Such a horrible flying experience! FYI to Air India: Research indicates that infants securely fastened into an FAA approved car seat are more likely to SURVIVE plane crashes than infants who are held by their mothers.
WOULD YOU ALLOW YOUR CHILD TO BE UNBUCKLED and OUT OF A CAR SEAT IN A CAR GOING AT HIGH RATES OF SPEED? THEN WHY WOULD YOU ALLOW A CHILD TO BE SIMPLY HELD (and therefore easily crushed) ON A PLANE?
We hate Air India and we will NEVER EVER fly it again.

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Air India - foreign transaction fee

Hello, I have purchased a ticket online from EWR to HYD on www.airindia.com website from United States using the Credit Card issues in USA but I was charged a Foreign Transaction Fee. I tried to call many times the New York City Office of AirIndia and whoever picks the phone are usually very rude while talking and before even I try to explain the...

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Air India ltc - 80 fare

Sir,
Sub:-LTC-80clarificationrequest-reg

Iam a Central Govt employee working in central silk board.Last year I availed North east Ltc along with My family (May-2009). I booked my Ticket in Air india and travelled by Air india flight from Bangalore - Bagdogra via calcutta, After completion of LTC tour I submitted my bills and unluckily my account sec
tion rejected my LTC flight fare claim and they calculated the fare based on Old circular and list of fare to different routes available in internet (Dated 6th January, 2009).After that I represented several times and requested them to recalculate the fare I actually eligible. But still they have only keeping the old list LTC -80- fare as per the list Bangalore-Bagdogra fare was very less comparing to original May 2009 fare.They were demanding the new list of fare. But I couldn, t find out any consolidated list of revised fare after January, 2009
and the LTC-80 fare were changing frequently.Sir, Where I can get a full list of fare applicable on May 2009.Kindly help regarding
this. Otherwise I may loss a big amount kindly help regarding this.
Yours faithfuly
Dr.V.K.Rahmathulla
[protected]@yahoo.co.in

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Air India stolen items from checked baggage

This email concerns two (2) recent instances of mishandled baggage occuring on: 1) Air India Flight from New York JFK to New Delhi in late December; and 2) Air India Flight Number from Calcutta to New Delhi to New York JFK in early January.

In the first instance, one piece of checked baggage was lost for nearly 10 days on a direct flight from JFK to New Delhi. The baggage contained shoes, toileteries, and eye wear (contact lenses). The quality of Air India's customer service was inconsiderate and incompetent. For several days I telephoned local New Delhi Air India phone numbers I was given. The numbers were nearly always busy or had no answer. If by chance I got through to a person, I was instantly transferred to a number with no answer. On December 27, I hired a taxi to go back to New Delhi International Airport to try to learn any new information concerning my bag. After 3 hours of waiting, I was told there was no record of my bag.

Only with the help of American Express's global assist program was this baggage eventually located. It was located in Calcutta and re-routed to New Delhi to the Hyatt Regency. Why the Delhi-bound bag was re-routed to Calcutta is beyond me. American Express provided me with daily updates concerning the status of my bag. I received the bag in New Delhi at the Hyatt Regency hotel on January 4th. As a result, I spent 10 days in India without contact lenses.

As if the above experience was not bad enough, on my return flight home to New York JFK another piece of my baggage was lost. This piece of lost baggage was delivered to my home address in New York 2 days later. However, when I opened the baggage, I found four items missing and the remaining items inside in dissarray.

The missing items included a custom made shirt I wore at my wedding. It appears that someone rummaged through the baggage and removed several items.

The missing items are:
1). Custom white tuxedo shirt (bergdorff goodman) with initials JJR on left cuff. Value = $650 USD.
2). Ermenegildo Zegna men's white dress shirt. Value = $250 USD
3). Purple striped men's dress shirt. Value = $100 USD.
4). Special "China" edition swiss army knife. Value = $100 USD.

My sister in law, who was on the same flight with her family, had 3 lost bags that were eventually delivered all with missing/stolen items.

I am desperately trying to determine the best way to handle this matter. Air India corporate does not provide any help other than a local airport number at JFK baggage services, which no one answers and which has a full voice mailbox. I have sent emails and faxes and am hoping I get some response. There is no corporate department that handles such claims.

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Mashoor816
Adelaide, AU
Mar 03, 2015 6:17 am EST
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HTC Desire 816 Dual Sim (White) / Lost / Pickpocket @ Pahar Ganj, New Delhi / India

IMEI 1: [protected]
IMEI 2 : [protected]
S/N FA499WW01251

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Chandrima
, IN
May 08, 2014 6:18 pm EDT

I can understand your situation. Infact i have recently faced such a problem, though it was in a domestic flight - kolkata to silchar. I came all the way from California to visit my family. I carried a diamond earring worth 200 USD in my carry on luggage(21 inches standard bag). Air india authorities insisted that it needed to be checked in since the aircraft was too small. After arguing for sometime and informing them that it contains important items, i agreed to checkin. On arrival in silchar airport, unfortunately i did not notice that the zip seal was broken. I saw it when i reached home. I opened my bag immediately and saw that the diamond jewelry was gone. Who did you write to about your loss?

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Air India poor service

I travelled from Indian (New Delhi) to London (Heathrow) on 11th December 2009 Flight AI 187 my seat number was 48 C. I would like to bring your attention towards rude behaviour of air hostess during flight. When, I was trying to sleeping, unfortunately my elbow touched to call button. She (air hostess) come to me and asked very rudely. Her face expression and voice tone was unpleasant. I apologised to her. She reverted with bad face expression.
I noticed that when she was talking with other passengers she was dominating on them. Her voice tone and body language was not appropriate for hospitality industry. I know that it was a long journey flight but some time when I travelled in other air lines I never saw this kind of behaviour. I choose Air India because I believed being an Indian company Indian passenger would be treated more friendly. As I noticed that service staffs were communicating unnecessary in English with old passenger and other people those are not able to speak English.
Today, I travel in low budget air lines if in coming day I would become good budget customer probably I would not prefer Air India. As ask to other passengers why they are travelling this Air India they said staff would be Indian so they will be feel more comfortable with Indian staff.
I suggest your air service staff need more training, practices and closing monitor regarding service and behaviour. Although I know very well that Air India is a government agency and staff job’s is safe.
When I saw news that Indian government is giving Rs 400 Cr to Air India I thought, I should bring this problem into your notice. Since I am also working in hospitality industry I believe better service will definitely help to Air India improvement.
Thank you very much
Your sincerely
jetiander negi
negi.[protected]@hotmail.com

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rkgarg75
, IN
Sep 13, 2011 7:30 am EDT
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POOR SERVICE PROVIDE BY AIR INDIA.

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umesh yadav
, IN
May 02, 2011 7:54 am EDT
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i have no experience with air India, but i know very well air India is famous for poor service, mostly accidents made by these airline pilots, flight delay, no support, resell the seats or not confirm proper to customer ... i fly mostly by kingfisher (Goa, Hongkong)

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rkgarg75
, IN
Aug 27, 2010 6:37 am EDT
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I agree 100% with this complaint because i met with same problem related above complaint when i travel Shanghai (CHINA) to New Delhi in Sept 2009.

Rakesh.
[protected]

rkgarg75@gmail.com

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Air India valuables woth $1000 stolen from checked in baggages

I travelled from Phoenix to Chennai with my wife in Air India AI126 on Dec 5th. I checked in 5 baggages at the Phoenix Sky Harbour Intl Airport. I paid penalty of $350.00 for 1 extra baggage and extra weight in 1 baggage.

When I reached the chennai airport, none of the 5 bags were delivered to me. I gave a complaint and opted to come and collect the baggages in the airport as soon as they are available. I collected 3 bags, 1 bag and 1 bag on 08/12, 09/12 and 11/12 respectively.

When I opened the bags in my home I found out that many items are missing. Some body has opened all my bags and selectively stolen many valuable items. Around 20 items are missing and their combined worth crosses to $1000.00 .

This has caused so much of metal stress and also monetary loss. Some of the items cannot be bought here and they are priceless gifts.

Despite collecting a fine of 350 dollars my baggages were not handled properly. Shame on Air India for employing crooked people who make second income by stealing their own customers property.

Imagine one person running around numerous stores in US and buying gift items for their loved ones and another person sitting under the safe cover called Air India and selectively stealing all those items as per his wish. Air India has policies which are more robber friendly than customer friendly. This is how it works in Air India

They pay compensation on a weight basis. For example : 1 Kg of goods lost = 500 Rs/

Valuable items that I lost like the Ipod, Watches, PS3 Games don't weigh much. At Air India, Apples are not compare with Apples.

They have their own rules which only help the cause of robbery and increases suffering to the passangers. AI theifs are so smart to steal only the watch and leave the hard case as it is. This means less wieght loss and AI is happy to pay less compensation. This is how AI is breeding a group of white collar robbers.

Air India should be banned from operating Intl flights as they spoil the countrys image.

Name : Samuel Anand Prince / Prabakar Joseph
File Reference : MAAAI37156/07DEC09/0505GMT
Flight Date : UA656/05DEC/AI126/05DEC/AI640/07DEC
Bag Tags : UA650126 UA650127 UA648946 UA648947 UA648948

Following is the list of items that were stolen from me. Price of each item in US $ is metioned next to it.

Brookstone Rolling clock (2) - 30
Brookstone Time projecting clock - 35
Fossil Watch - 103
Citizen Watch - 65
PS3 Games (5) - 5 * 40 = 200
Armani Cent (2) - 120
Sport French cent - 65
Playboy Cent - 30
Ipod Nano 16 Gb Black - 190
Sony Mp3 Player - 35
Cannon Camera - 130
Nursery Rhyme CDs - 20

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Billydude15
Atlanta, US
Dec 25, 2009 9:21 pm EST

linshoes11 this site is not for you to ramdomally advertize your business.

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Billydude15
Atlanta, US
Dec 18, 2009 12:15 am EST

Report it to the police.

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Trevor is now a proud father a baby boy
Markham, CA
Dec 18, 2009 12:08 am EST
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Since they stole things like Nursery rhymes CD, they are perpahs stealing to buy gifts for their own children. So sick and so not into holiday spirit.

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Air India flying returns

I am enrolled in Frequent Flying Memebership with Air India. My membership no. is N193287. I have trvelled From NYC to DEL on Jan.4, 09 and later on May 10, 09. Now I have found my account has been deleted for no reason and I'm being denied the benefits.Keep calling Air India and I am running in circles...NO SOLUTION.

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m das
, GB
Dec 08, 2016 3:26 am EST
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It is a disgrace for Air India flying return KYC uploading. I have uploaded my KYC successfully at least 10 time and also got a confirmation from Air India on 25th November that it has been successfully uploaded still I could not use my mileage . Now they say that OTP is not loaded and pending although I have put OTPs correctly at least 5 times and now I have kept photo shot of the same to show them as evidence. It looks like they are harassing customer who will eventually abandon them and use other airlines. It is really a DISGRACE FOR SUCH A BIG AIRLINE.
I HOPE MANAGEMENT OF AIR INDIA WILL READ MY EMAIL AND DO SOMETHING ABOUT AND EXTEND DATE FOR SUCH INEFFICIENCY OR SYSTEM FAILURE.
MANIK DAS

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Corrupt_INDIA
, KW
Dec 28, 2010 1:03 pm EST

You are not alone my friend. My credited mileage points keep disappearing from my statements. I complained twice. Statement was rectified. Disappeared again. Rectified again. Disappeared again... I have given up. You cannot fight the corroupt indian government... your miles (and my disappearing miles) have probably been long sold off to other passengers.

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Air India rubbish service

hi all

the most rubbish inconvient and horrible airlines its a big big hole of ### never ever again travelling with air india they dont even give u a cold water they have also stolen my little babys stroller and overall the baggage was left in mumbai for three days with all my belongings and my infants tablets if u are wise guys never fly with air india again
they are rude arrogant and never helping airlines
sorry i am indian as well but will not ever consider this airlines to be served innocent peoples and annoy them

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Mr Sanjay Solanki
Leicester, GB
Oct 17, 2011 10:41 pm EDT

Utterly useless, rude, complete waste of time, disorganised, chaotic, hopeless customer service, two faced policies, totally and hopelessly unsynchronised with time, lazy, lethargic, unproductive, irresponsible, vexing, not to mention shabby cabins. This airline is a crime against humanity. Its a joke how they can use the name of India to adcance their hellbent mission of causing havock and chaos wherever they go. It should be banned. Its probably owned and managed by the people who built and managed that infamous commonwealth complex!- yes that one where just 12 hours nefore the start they were rolling out the track for runners! Shame on you air india you are a disgrace from A to Z and a failure to memtion the least. In an academic sense, you are a 4th standard drop- out! I hope and pray this airline never ever operates from anywhere again. Absolutley terrible experience. Never again.

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Anuja23
, IN
Jun 28, 2010 12:19 am EDT
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have heard that Air India has good services for their customers . But I am afraid this is certainly not the case. I wanted to book tickets for Florida and I tried contacting them. They kept me on hold again and again and never picked the call. Every otherguy keep on shifting the extensions and doesnt gave any idea if they are willing to give me services. I wanted to book tickets from AIR INDIA only. but I guess they don't want customers. Their bad luck !

I hope this complaint will be taken seriously and if willing contact me for flight booking at +[protected].

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Anuja23
, IN
Jun 28, 2010 12:19 am EDT
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I have heard that Air India has good services for their customers . But I am afraid this is certainly not the case. I wanted to book tickets for Florida and I tried contacting them. They kept me on hold again and again and never picked the call. Every otherguy keep on shifting the extensions and doesnt gave any idea if they are willing to give me services. I wanted to book tickets from AIR INDIA only. but I guess they don't want customers. Their bad luck !

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Air India harashment

Hi
This is Sneha. I want compaint about one girl whose name is Krishna Raj Toprani working in Air India as a air hostress.She stay above my shop.From many days she is harasing us and using bad words.
and there is no reason as such. i Want you to take action as soon as possible
Your Faithfully
Sneha

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jyotsi
, PL
Sep 27, 2009 5:25 pm EDT

I totally agree with you.They have such a rude and useless staff.I myself travelled with Air India first time on 08, Dec2008 and it was a nightmare.It has eventually become my last flight with them.I cannot even think to book that pathetic Carrier again.I flew from Germany by lufthansa and after having such a nice service throughout my journey I ended up going in tears after i took connecting flight of Air India.
I was going from Delhi to Amritsar with a small baby of 8 months with me.Air India Ground staff could not fold my baby's stroller so i asked them if they can hold my baby for a while and i will do it.
Surprisingly the guy said "SORRY this is not my job".I still cant imagine how come people like this are recruited in such a job where they have no sense of assitance.What are they standing there for if they cant help the passengers and specially if passenger is alone with an infant.Lufthansa captain herself had come to assist me while getting down at Delhi ..not only she held my baby but also my hand baggage till baggage belt.I cant imagine that filthy chap thought he hold such a dignity that if he helped someone it will ruin his image.It was intolerable.Finally I had to call a passenger down to help me.Still that shameless chap kept standing there and did not feel like apologising even.I wish I had got it printed in a newspaper with his pathetic face.Shame on you Air India and shame on your filthy staff.We wish you go out of business soon or change your pathetic approach to hire useless people.

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Air India stolen dslr/phone/clothes from check in baggage

I flew from Calcutta airport on the 29th of June 2009 at 8 PM. The Air India flight, with all it's incompetence, was late to take off and reach Delhi.
When they did, the luggage didn't. And I was almost to miss my flight to Chicago. I was flying to LAX.
The AI people told me that they will put my bags in the next flight to Chicago. I, in all my naivete, left my bags at their custody and took my flight.
I believed in them and that I had paid them to do a good job.
My luggage was delivered to me by American Airlines, two days after I reached here. They had taken away my DSLR, three lenses, three filters, Canon flash, Canon batteries, storage cards, and a bunch of other stuff in my camera set I can't even remember.
They took away my phone. They took away some of my best formal clothes.
I went to the AI office on Century Blvd, in LA, and wanted to speak to somebody who could help me. A person there, by the name of Mr. Kannan, told me that it was completely my fault that everything was stolen. That I had been careless, that I should not have put anything valuable in the bags at all.
He also took care to show me a piece of paper where he made himself clear of all liability for my loss.

I know that I am not supposed to trust anybody. That was my biggest mistake, but I PAID these people to take care of my bags.
What they don't understand is that when somebody does this, it mars the reputation of the airlines. And in this era of a recession, they better not lose customers.

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mohd tariq anwar
, IN
Dec 12, 2009 1:11 am EST
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hi my name is tariq,
i used air india exprees airline on 4th dec 09 from delhi to jaipur flight no ix 195 i submitted my bag in delhi airport and i got bording pass and when i came down in jaipur and serching my bag in jaipur airport it was not there. when i asked concern person of baggeage counter than they said they have mistkly forget my bag in delhi airport only.they given me complient peper i filled that than they said u will get ur bag at ur home in 2 days & i stay in mumbai .after 6 days i went mumbai airpot to collect my bag i saw bag wes looked but zip of bag wes open a cheaked my bag i frot of officer & secuirety my cellphone & charger was not there i comoplent there they said we will cheak but dont be on hope that u will get ur cell back, , can anybody halp me how will get my cell back,

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Air India camera stolen from air india flight

Camera Stolen from Air India Flight

I travelled from Chicago to New Delhi via Frankfurt by Air India flight on 25th June 09.
I was asked to check in my cabin luggage during boarding Air India flight at Chicago, as apparently there was no space in the overhead bins to accommodate my cabin suitcase. Air India agents literally forced me to hand over my cabin luggage which had a lot of essentials that I needed for such a long journey.

On arrival at New Delhi, when I inspected my cabin baggage mentioned above, I found that my digital SLR camera (Nikon make) was missing. I submitted a compliant on air india website, called customer care and lodged missing item report, even handed a hard copy of the report to Air India manager of baggage claim R.R Khurana in New Delhi. All my complaints have only fallen on deaf ears. Till date I have got no response from Air India, leave aside compensation.

Besides losing a $700 camera, I learnt a valuable lesson.. Don;t think I'll be travelling by Air India any time soon.

Susmit Pal
[protected]@yahoo.com

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Air India lost from check-in luggage

This was w.r.t. pilferage from my check in luggage when I was travelling from Delhi to Paris by Air India flight AI 143 on 22.04.09.

It was a direct flight from Delhi to Paris. I had chosen this flight being an Indian national and being pride of my national carrier. But my joy of the trip had lost reaching Paris CDG airport. I had observed that somebody had damaged my check-in luggage and stollen my Sony Handicam from my Check-in luggage during transit from Delhi to Paris. It was very difficult to lodge a complaint in Paris airport due to language problem, but finally I managed to lodge my complaint ( Ref No. of complaint: DPRCDGAI13515) and was hoping that my carrier AIR INDIA would take care of it. But I am sorry to inform you that till date I have received any communication from your end.

Further I also registered a pilferage report in Air India's website on 19.05.09, again posted a complaint on08.06.2009. But I am sorry to inform you that till date I have received any communication from Air India.
So, I would like to request you kindly to bring the matters to appropriate authority and compensate me accordingly. The datails are as follows:
1. Air ticket Ref No. 5XCA7Y
2. Name: Rupali Pathak
3. Date of travel : 22.04.2009
4. Destination: Delhi to Paris
5. Flight No. AI 143
6. Ref No. of complaint: DPRCDGAI13515
7. Lost property:
Sony Handicam
Model - DCR HC 42E
Sl. No. 0290972
Regn No. I2004943
Date of Purchase - 20.04.05
Place of purchase - Dibrugarh,
Assam
Price : Rs.35500/-
(including memory stick etc.)
My ID: [protected]@gmail.com

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Dilip Shrikhande
Watford, GB
Oct 22, 2009 2:14 pm EDT
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Dear Sir,
This is to bring to your notice that it has been 13 days and I have still not received my baggage.
I took AI flight number AI131 from Mumbai airport on Oct 10, 2009 at 0135 hours (boarding time) Seat Number – 41K (Mumbai to London). At check-in time no tag was put on the bag on insistence they assured that required information is captured in the system and bag will reach at destination safely.
But on arrival at London Heathrow airport (Terminal 3) my worst fear came true. I didn't find my bag. A complain was lodged with Airport officials, following reference number AHL LHRAI 10555 was provided.
This bag contained various essential household items, all my clothes and most importantly medicines. I had to purchase various essential items and i have still not been able to get medicines for my severe acidity.
I have suffered tremendously on financial, mental and physical front due to gross baggage mismanagement by AI. I hereby humbly request AI authorities and ministry of aviation to look into this and get my baggage retrieved at earliest. I also sincerely request concerned authorities to look into this at a broader level and stream line baggage management so that no one else goes thru similar suffering.

Your Sincerely
Dilip Shrikhande
Dilip_gem@yahoo.com
+44 [protected]

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Air India poor customer service, missed flights

Customer Service Complaint Department – Air India

To Whom it may concern,

We were a group of 4 passengers travelling to India on Thursday 18th December 2008 from London to Mumbai via Delhi on flight number AI112. As we checked in at Heathrow, we asked the Air India check-in staff if we will be issued boarding cards from Delhi to Mumbai and were told that we will be issued boarding cards from Delhi which was a bit surprising and confusing as our final destination was Mumbai.
We departed London 45 minutes later than scheduled time of 21.30pm which we thought this would not be a problem as we already have a connecting flight already booked from Delhi to Mumbai on Friday 19th December 2008, flight number IC887 scheduled to depart at 13.00pm, because we departed late, we arrived late at Delhi. On arrival at Delhi International Terminal, we were totally and absolutely lost at the airport as we had no information or guidance on what to do. There was not a single Air India staff to guide us. We had to ask several airport staff what to do. We were informed that we will have to go through Immigration and Customs. At this point we stood in the queue at immigration where we were further delayed while going through immigration. After immigration, again we had to ask several staff about our baggage as our baggage’s had been tagged for London to Delhi and Delhi to Mumbai. We waited at the baggage collection belt at Delhi. After waiting for almost 30 to 40 minutes we did not see our baggage come onto the belt, which was very worrying. Then by chance I spotted our baggage which were actually lying on the floor next to the belt wondering why our baggage’s had been taken off the belt and who had taken them off the belt. If our baggage were tagged for Mumbai, why were they taken off at Delhi without notifying us? After collecting our baggage we proceeded through customs and rushed towards the bus that was transferring passengers to the domestic terminal, at this point we were told that this was the last bus and that we could make it to our connecting flight to Mumbai. The journey to the domestic terminal took another 15 to 20 minutes. Having reached at the domestic terminal, we were told that our flight had left, which left us totally stranded and worried and were told by the Air India counter staff that we had to wait for the next flight to Mumbai. So we went to the Air India airport office to enquire when the next available flight was to Mumbai and were told that it was at 5.00pm. We told the booking staff that we had to catch our onward flight to Rajkot at 7.00pm, but the Air India staff took no notice of our concerns. This left us with no choice but to book on the 5.00pm flight to Mumbai. We got ourselves booked for the 5.00pm flight IC810 by couple of ladies at the booking office where they issued us with print-outs of our flight. As we had few hours until our flight, we sat at the airport until check-in time. We proceeded for check-in at about 3.30pm where we found out that 2 tickets were confirmed and 2 tickets on waiting list as all 4 of us were travelling together. After several requests, we were told to wait and that nothing could be done. We were actually asked to go from one counter to another for almost an hour and a half without any luck. The Air India check-in staff at Delhi were absolutely ignorant with what we had gone through, even during check-in the check-in staff were prepared to deal with other passengers who would just jump in front of us and just forget about us. With all this ignorance we were informed that we could not get on the 5.00pm flight as only 2 confirmed passengers could travel. Having missed that flight, we again asked what will happen now and were told that we will be guaranteed a flight at 6.00pm, we had no choice but to accept as we were totally left stranded by the sheer ignorance of the Air India staff. We finally boarded the 6.00pm flight to Mumbai. We arrived in Mumbai at about 8.30pm. As we had our onward tickets already booked to Rajkot from London on Jet Airways which was at 7.00pm which we had missed due to our late arrivals. We had to re-book our Rajkot tickets with Jet Airways for which we had to pay the full flight cost and were booked for the 7.00am flight the next morning. This left us with no choice but to book ourselves in a local hotel in Mumbai. We finally reached Rajkot the next morning almost 13 hours late. We were with two 16 year old young teenagers who were going for cricket coaching sessions in Rajkot and they were really frustrated at the way we were all treated by the Air India staff.
Air India is supposed to be the national airline of India and we have never had such an experience with any other airline having travelled to India several times, which leaves us in no doubt but to say that we will never again travel by Air India ever and will never again recommend any of our friends and family to travel by Air India. This was totally unacceptable from such a large airline with all the delays and missing all our connecting flights with all the extra costs of new tickets to Rajkot and hotel costs and the inconvenience this has caused to us all. If this particular issue is not taken seriously and if we do not get a satisfactory response and full compensation to this matter from Air India, we will be left with no choice but to take this matter further. As previously mentioned, we will never again fly by Air India, even if we were offered free travel by Air India. It was total incompetence on the part of the staff and Air India as a whole.
This was just the first part of Air India’s incompetence. On the way back we rang Air India to re-confirm our booking on flight AI143 to Delhi and were informed that our flight from Mumbai to Delhi was at 7.45am and not 9.30am as per our booking printout made via our travel agent in London. We arrived at Mumbai airport terminal 2 three hours early prior to departure and the situation at Mumbai airport Air India check-in was totally chaotic, there were no clear instructions or notices as to which queue to check-in. This took us a good couple of hours to check-in. Having checked in we expected our flight to be on time, but again without any announcements the flight was delayed by an hour and a half. At the departure gate while we were waiting, we happened to meet a passenger from London who was travelling with us and found that the timings for our onward flight AI111 to London from Delhi did not match with the timing on his and our tickets. His ticket showed 14.20pm departure time and our ticket showed 15.50pm departure, again we fail to understand how this can be at all possible when all tickets are issued by Air India. Had we not been aware of this, we could have easily missed our flight to London. I am sure that Air India will not take this issue lightly and we expect an explanation with this nightmare journey we had.

Hoping for your prompt and satisfying response.

Passengers Travelling: Mr. Shivlal Patel - Locator Number: HGV8K
Mr. Ashish Patel - Locator Number: HGV9S
Mr. Naran Gami - Locator Number: HCRZ 7
Mr. Mayur Gami - Locator Number: HCRZ 7

Kindly reply via email on [protected]@hotmail.co.uk

Shivlal H. Patel

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Jitendra Keshri
, US
May 26, 2018 8:06 am EDT

Hi,
This is Dr. JItendra Keshri. My ticket no. was [protected] and PNR no. Z89PQ. I was supposed to travel from Tel Aviv to New Delhi on 26th April. My boarding pass was issued and I went through hectic two hours of immigration and security check at Ben Gurion Airport (Tel Aviv). When I reached at the Gate Terminal E6, my name was announced along with 12 other passengers that we cannot board on the flight, with telling any authentic reason by attendants there. Despite of requesting several times, that I had to attend family function next day in Haryana (India), they did not allow me to board the flight. After repeatedly asking the reason, the Air India Manager (Mr. Michael) informed us that there is technical fault in the flight, any door or window is not closing properly. So, all passengers could not be accommodated. This flight was also delayed for 6 hours from its scheduled time. I wonder how Air India can risk the life of passengers with the technically faulty flights.
Once I asked how they selected the passengers who are being not allowed to travel. I got an answer, those who are travelling alone and having student visa. So, for Air India students are easy targets.
Mr. Michael was not giving us proper answer what he is going to do with us. His full intention was that we stay for three more days in Tel Aviv and he could board us in next Air India flight which was on 29th of April. Six passengers agreed for this, but for six passengers including me, travelling on 26th april itself was so important. But he was not in mood to arrange other flight. He was intentionally delaying the process and made us wait whole night without any proper answer. After a lot of requests, he arranged our tickets in Aeroflot next morning only through Moscow, which dropped us in Delhi only in the midnight of 27th April. But again we had to go through the immigration and security check, which in Tel Aviv airport used to be hectic. I could not attend my so important family function on 27th April. What compensation am I going to get for this overall 18 hours delayed flight and mentally harassing us whole night?

This is not the end of story; I was supposed to travel back from Delhi To Tel Aviv on 15th May. Dr. Prashant Kambali was also with me (He was also not allowed to board the Air India flight on 26th April.) When reached the counter to collect the boarding pass, the lady told us that our ticket from Tel Aviv to Delhi was still opened, so she cannot issue the boarding pass. She sent us to ticketing counter of Air India on Gate number 1. There no one helped us, and denied that we cannot travel now since there is no information in internet that there was fault in Air India flight. Also, they cannot close our ticket which was supposed to be done by Air India on 27th April itself. We narrated all our issues what happened to us on 26th April in Tel Aviv airport and how Michael arranged Aeroflot to send us here. But they simply said we are not telling the truth. Then we asked them give us in writing that we cannot take the returning flight. They denied to do so, and sent us to the counter manager of Air India. She sent us again to boarding pass counter. There Mr. Avinash helped us to close the ticket from Tel Aviv To Delhi, and issued us boarding pass for Air India flight from Delhi to Tel Aviv. This whole process took more than one hour running here and there. We were mentally harassed and physically exhausted.

What was our fault in all these situations? We paid full amount and expect the good service from Air India, which was really unconvincing by the behavior of Air India staff. These flights, between Tel Aviv and Delhi, is a kind of historic and fell under Maharaja service and there was a lot media coverage when it got started in March 2018. Does Air India call this kind of service as Maharaja? If so, that’s pathetic.

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Air India no cust. service

I had a ticket on 17th May from Mumbai to Jodhpur. Departure Time was 15:15 but the flight took off around 23:00 hours. Just 15 minutes before departure it was announced that it will overfly Jodhpur.

There was no water in the 2 toilets. I was given a water bottle to wash hands and was told to keep the bottle in toilet only so that others can use.

We reached Udaipur at 1 am (midnight) Five passengers did not get their baggages. Upon passengers’ request, the officer on duty gave papers related to lost baggage.

While returning back on 20th May from Jodhpur, no water/juice was served till Udaipur. Upon asking I was told that they are not supposed to offer anything in a short flight of 25 minutes.

There is no email id or address where a customer can send all this feedback. I am a frequent flier, but all this was experienced for the first time.

Another problem is related to e-ticket. I have a ticket of 4 persons in one PNR. 2 of these 4 want to cancel the journey. There is no provision on website. 1407 says contact Airlines office. Airlines office says call on 011-[protected]. This number is either busy or ’no reply’.

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Air India inconvenience & harassment during transit

I traveled from Riyadh to Chennai by Air India on 24th June 2009. I had booked my ticket through Yatra online. My flight itinerary was mentioned as Departure from Riyadh at 17:40 and Mumbai arrival at 23:55 and again the flight from Mumbai at 01: 15 and arrival at Chennai at 03:00. When I arrived at Riyadh airport at 14:45 to check-in I was surprised to know that there was no flight scheduled at 17:40 and the actual time of the same flight was only at 18:20. Then again I was shocked to learn I will not be able to board the connecting flight at Mumbai as per my ticket. Moreover while I was still waiting in the long queue to check-in, to everyone's annoyance, the flight's departure time was changed to 20:15 (delayed by 2 hours). Even the airport manager could not tell me when will be my connecting flight to Chennai. How are we supposed to make arrangements to receive us when no one knows when will I be able to board the next flight at Mumbai! After waiting for 5and half long hours at Riyadh airport atlast I boarded the flight. Unfortunately, I did not suspect more trouble awaiting me at Mumbai! I had 3 baggages checked-in totaling to 40kgs. When I reached Mumbai I was asked to collect all my baggages and informed that I will have to check-in again at the domestic airport and also that I will have to wait for 4 and half hours again to catch the next flight to Chennai! With all the baggages again I went from the international airport to the domestic terminal. The worst part was when I had to check-in my baggages the airlines person objected to allow my bags and said they in excess by 10kgs and asked me to pay Rs. 750/- as fine. This was really disgusting because I had baggage only within my permissible limits for international passengers and that man refused to consider me as an international passenger. He said that it was a domestic flight and I was suposed to carry only 30kg. I showed him my international ticket which clearly stated that I am entitled to travel from Riyadh to Chennai. He was so adamant and put me into too much of stress. It was getting delayed for the flight which added to my tension. Then I had to unpack all my baggages, forcibly throw away many items and worst come worst unknowingly lost one of the valuable item while unpacking and repacking! And I was unable to do everything alone in such a great hurry so I had to engage a helper (porter - an additional expenditure!) and could not even monitor what was happening around me! In a great hurry as I was in I could not rearrange my things in a proper fashion so atlast they reached home broken, damaged, squeezed and ultimately became a complete jumble of waste! Whom am I supposed to blame despite abiding by the airlines rules I was put under undue suffering and harassment which made my flight journey a great disaster! How will anyone like Air India and how will run on profit when it cannot win the hearts of passengers? Definitely, I will never go through this horrible experience again by traveling by Air India and will never recommend or even suggest it anyone known to me!

Now My complaints are:
1) Why dont the airlines display the correct time on the e-ticket issued?
2) Why dont they adhere to the scheduled time? (I heard that the flight from Riyadh very often departs only after 2-3hrs of delay!)
2) Why dont they atleast inform the passengers the reason for the delay in flight timings? (Atleast try to justify the undue delay!)
3) Why dont they update informations online so that passengers can plan and check-in at an appropriate time and not sit at the airport for unduly long hours?
4) There is no convenient reclining couches at Mumbai where passengers can wait for long hours especially at night. This makes flight journey worse than travel on road!
5) When air ticket is purchased from one point to another and when there is a transit involved it is highly irrational to make the passengers collect their baggages in between! This creates immense inconvenience to passengers and accounts only to the irresponsible attitude of the airlines.
6) Why on earth persons at the counter to check-in know the rules and regulations of their own airlines properly? There is a difference in maximum allowed baggage between national and international passengers.
7) For no fault of mine my journey time + waiting time which should have been 9 hours became 15:30 hours!
8)Who is supposed to bear the cost of damages and loss of my valuable articles all of which was caused by the irresponsible attitude of your officers who do not know your own airline's rules properly?

I repent over my mistake of traveling on Air India when I had the best option of direct flight from Riyadh to Chennai in Saudi airlines which would have been just 5:30 hours! I understand it never pays any good in India to be a PATRIOT!

And moreover for your kind information, I have all the necessary documents to sue Air India in the consumer court and claim for all the damages and inconvenience caused!

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Mr.Ja
, SA
Jan 28, 2010 6:10 am EST

i hope this is the first time you are travelling in air india, i use to travell in diffrent airlines, but only once i had a chance to travel from riyadh - mumbai - chennai - singapore, that was last time i travelled in our national carrier... even i use to go by air - arabia... or yemeni air, but say not to AIR INDIA.
the big and old airlines still running with LOSS. with OLD staffs with old chaos, atleast 2 strikes in a year, pilot and airhostes fightings, sleeping / tired pilots etc. i am planning to suggest this airlines for guiness world record of late flights and transit services.
if you dont have a good insurance for you and your baggage, kindly avoid Air india
JJ

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jyotsi
, PL
Sep 27, 2009 5:34 pm EDT

I agree with you.Let me tell you when i took the only flight with them last december.
DEL to ASR flight was supposed to fly at 7pm.At 6.55pm also boarding was not started.One of the passenger went to the desk and asked one of the staff members what is causing the delay.
Now this was the answer given to him..."Are you flying first time Mr?Dont you know flights are generally delayed its very common practice"...hahahahhaha...when he came back and shared this we all laughed so much.Great going Air India...We would see you sinking soon.Pathetic Carrier.Pathetic Staff.Pathetic Service.You dont deserve to be in industry anymore..

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Air India wheel chair not given to olderly women

My mother who is very old arrived on london hethrow airport on 19th june 2009 and her flight number is AI111 and the booking reference HSPTJ through Air India flight from Delhi. When the booking was confirmed I spoke to one person from Air india in london on 18th june and she ensured me that the assistance will be given to her at hethrow but on her date of arrival no assistace was given at all even no wheelchair was also provided to her, and she was also asked to walk from one of the staff at airport . As a result she had to walk all the way to the immigration even though she was not allowed to walk due to this I have to take her to hospital. It was one of the worst experience in my life from Air India and the worst service as well. They do not have any respect to the olderly people. Her return flight is on 28th of september but i am afraid that this thing will happen again and i donot want to take any risk at all as she is unwell and can't walk. I have written this complaint so that you can take further action or can investigate about this issue.

looking forward to hearing from you soon.

Thanking you for your kind consideration

With regd

Arshad Zhaki
Lodnon
Phone :[protected]

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indianabroad
, GB
May 28, 2014 10:45 am EDT

My mother travelled by AI111from delhi to london LHR on 24May 2014.

Since my mother has arthritis. I selected wheelchair.option while booking, however, the booked e ticket did not show any.special assistance.

Immediately after booking i.called your call center to confirm about wheelchair. I.was assured by your call centre that the PNR shows wheelchair option and even.if it is not showing on eticket she will be offered special assistance in the form of wheelchair.

To my disappointment my mother.was not offered a wheelchair at heathrow.
My mother has arthritis and it was a very painful experience for her to push her luggage.Despite her constant requests, the Air India personell refused assistance saying that since it is not mentioned in the ticket they cannot help.

It took her 3hours to come out after the flight had landed.

It was a very bitter experience i had with air india. Please correct and update your systems so that innocent.old age travellers are not hasseled unnecessarily by Air India staff.

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patelh88
, IN
Mar 21, 2014 1:19 am EDT

Same Issue my mother could not walk and we requested and also Air India give me confirmation later about wheel chair service from Ahmedabad to Canada and the service was not provided, when we call air India office they mentioned they outsourced it so someone and they are not responsible for that very pathetic service.

Looking forward to hearing from you soon.

Thanking you for your kind consideration

With regd

Hardik Patel
Ahmedabad
Phone :+91 [protected]

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Nagar
, US
Jun 29, 2011 8:22 pm EDT

My Parents had the same issue, my mother could not walk and we requested wheel chair service from hyderabad to newark and the service was not provided, when we call air india office they mentioned they outsourced it so someone and they are not responsible for that very pathetic service.

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Mr Singh
Gravesend, GB
Jul 15, 2009 6:53 pm EDT

On the 27th June 2009 Flight from Amritsar to London Heathrow - My dad who is 91 also came on Air India flight firstly when a wheel chair is requested why do Air India not supply one also why dont they check which passenger needs one first my dad can not walk for a few minutes.

Flight landed at 11.30 or 11.40am my father did not arrive until 3.00pm in the afternoon he was left by Air India staff not sure were he was wheeled out of the plan then left sitting on a waiting chair he could not walk suffers from hip problems if i had known i would have never sent him Air India

i would like to hear from Air India

tel [protected]

Mr M Singh

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Air India customer care

21/05/2009 ic mct - ccj. Ic counter staff acted very rude and helpless. Requested to put handbaggage 8 kg with normal laugage 82 kg - total tkt nos2. Its allowed by ic rules 80kg laugage and 14kg hand baguage - 2 tkts. Passenger 1 adult and 1 child. Because of take care child, requested & begged to put hand bag with laugage. The lady staff who was on duty she refused. We didnot have any excess kg. Total weights 90 kg. We didnot ask any help but only requested a take care or child favour. Finally indian airlines staff came on scene and send laugage. It shows that, indian airlines how they treat the passengers who travel along with them.

Ameen / [protected]@hotmail.com

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devraj.ullal
, SA
Nov 29, 2010 5:13 pm EST
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My wife Mrs Ullal /Bharathi Devraj Mrs . PNR HY72W Tkt no [protected]...Bkd to trvl Ai 9610/Ai 811 Blr/bom/dmm on the 28nov...Trvld but the following points to be noted.

On chkin at blr she was handed only b/pass up to Bom and asked to collect the Dammam b/pass and her bags at Bom and re chk to Dmm...The chkin staff told her that her bag allowance was 20kg and not 30 kg...she had to do away with 6kg...

there were two more pax trvlg the same all the way to Dammam...They immediatlly asked my wife to go and collect the Dmm b/pass . But the attitude was really unplesent...When she contacted me at Dmm i asked her to meet the Duty Manager who was unavailable...I think his name is (Dilip or Duleep).

After my wife's arrival at Dmm . I took the print out of all 3 pax including my wife's...I hv the agent's chk-in details...
If u wish to hv pls let me know...my e-mail is devraj.ullal@gmail.com...

We have being trav lg on Ai for the past 38years and after the code share of ai/Ic i was happy...
Last two years we had no problem fom Blr to Dmm but his time how could a staff treat an aged pax this way...It was really hell for her... Thanking You...Devraj.Ullal

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SaiRam
Plymouth, US
Sep 08, 2009 12:40 pm EDT

Now a days Indian Airlines Flights are not gurateed to reach their destinations safely, Aviation Industry shold Mainatain Zero Fault standards, as AI is Govt satff they wont concentrate on Fliers Lives, Exaples :There was couple of Incidents happaned in last 3 months especially for AI domestic Flights, Govt wants to save this airlines by adding funds for survival of AI, But Air India is some what good, Good in the sence just they are meeting International standards to service in International Avitaion Market, for AI also I heard couple of reports on Baggages wont come with Passengers, Baggage will reach to destination after 10-15 days of arrival of passenger. need to take diciplainary steps to this Govt organisation..

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SaiRam
Plymouth, US
Sep 08, 2009 12:31 pm EDT

I disagree with this, I Travelled Indian Airlines in Dec 2008, paid extra Bagage charges, as Per continetal rules my total Baggage weight was 23+23 + 10( Hand Baggage), They rfuesed to accept Baggage allowance for Intrnational fliers, I paid some Rs 2500 only for may baggage, Immediately I reported the same to Indian Airlines superior staff, in Mumbai Airport bit no use...avoid IA travel if you have International Luggage, Jetlite in good in tis aspect..

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Air India check-in baggage missing

Thursday, 07 may 2009

To
Indian airlines,
Anna international airport
Chennai.
India.

Kind attn: customer care manager (indian airlines)

Sub: - missing baggage – not yet received.

Sir / madam,

I, aliva maharana, a resident of chennai (nanganallur), travelled from chennai to muscat via calicut on 3rd may 2009 through the indian airlines flight no. 0925 (chennai-calicut-muscat). I had one check-in baggage, however when I reached muscat airport I didn't get my baggage on arrival. therefore, I booked a complaint with indian airlines office at muscat airport. the indian airlines staff at muscat seeb international airport gave me a property irregularty report (pir) form to fill and to sign for my checked baggage (mct-ic-095), carrier bag tag no.0058-ic-226326. I left the airport premises with mental agony. the indian airlines staff said hopefully I will be getting the bag on the next flight probably same time next day but while visiting them next day the reply I got that “it has not come today”.

Copy of the complain is attached herewith.

Details of missing baggage are as follows:

Type: black colour delsey big suitcase.
Check-in bag tag no. 0058-ic-226326
Weight approx: 30 kg
Contains: personal clothing, some valuable goods & important documents.

Request you to urgently look into the matter and to trace out my missing baggage asap.

Expedite this case and revert back by e-mail: [protected]@yahoo.com and
Gsm: 00968-[protected], please.

Regards,

Aliva maharana

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Air India air india staff's malpractice at airport

Dear Sir,

I would like to bring to your kind attention to the malpractices of Air India staff at Jeddah Airport. My brother Mr. Abdul Jaleel kallidumban travelled to CCJ on yesterday, 9th April flight A1962 (PNR: HP7LY). Very regretfully I would like to point out the incidents we faced at Jeddah Air India airport counter:

1. He was an Executive Class passenger. We arrived at airport three hours before departure and passed e-ticket & passport to Business class counter. The counter staff told me that you don't have any booking in this flight, while I have upgraded his ticket to Business class and reissued it from Jeddah Air India Office. I show him the print-out from Air India Office Jeddah with full details including seat reservatin. As I am working in the same travel field I had an argument with that employee. He said contact Air India staff Mr. Vinod he can fix it. I am having RR1 booking with seat reservation 1A. I talk to Mr. Vinod he said I cannot do anything your booking is not in the system. If you want to travel then you have to pay some amount! I ask him where to pay? why to pay? How much to pay? He said if you want to travel then pay and keep quiet and he left. I went to another staff and he told me the same pay him some money and take your seat. This is an experience of an Executive class passenger! After long argumentation they agreed to give me a seat (number 4B).

2. After issuing Boarding pass he asks me to pay excess luggage for 28KG. I ask him can you do something. Again the counter staff referred to Mr. Vinod and he asks me to pay luggage for 5Kg to Air India, and the rest 8SR per Kg instead of paying SR 18 per KG. I understand the situation of Air India staff at airport and I approached another airport staff (Arab National). He suggested the same pay him (vinod) SR 8 per Kg and go. I surprised to learn this situation of Air India. Also I came to understand from most of the travelers that they are paid to Mr. Vinod for excess baggage (SR 8 per kg). After long argument with the staff they refused to take my luggage at SR 8 per Kg. At last I paid 18 per Kg and send my excess luggage.

3. In the past we don't have any other option to fly directly to CCJ but now the situation has changed. Saudi Arabian Airlines started operation in this sector and definitely you will see people will use Saudia in the future, and avoid Air India.

4. After all this incident I find that a passenger crying there in front of Air India counter. I just ask him to know the problem, he said my brother died in an accident and I want to fly to attend his funeral. Air India staff denied his booking and Mr. Vinod ask him to pay additional money to get a seat. He is using airport cleaning staff to do this dirty business. They are the mediator for such things. I approached the counter again and I ask that employee the position of air craft. He said seats available and we cannot issue boarding pass without the permission of Mr. Vinod because he ask me to hold it.

If you are a responsible officer of Air India, please investigate all these complaints and take an immediate action for this chronic problem of Air India Jeddah. I had similar experience in the past and I sent many complaints to Air India customer support but never received a reply. As a citizen of India I am still writing for the best interest of our carrier AI and always expecting best services from our national flag carrier.

You may forget about my complaint. You can send a passenger with excess baggage to Jeddah Airport and you can easily understand how this caucus working in Jeddah Airport.

If you need any further clarification or information, please contact me on my mobile +[protected] or email. [protected]@gmail.com.

Thanking you in anticipation.

Best regards,

Ahmed Hussain
Jeddah, Saudi Arabia

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Air India rude

I am not sure why Air India always provides the worst customer service to its clients. I think all of us should boycott Air India. that is the only way AI will learn its lessons on customer service!

I bought an Air India 'open' ticket to the US and paid extra for the ticket. Now, I want to reserve a return ticket to India, Air India is not able to help me with my reservation.

I have called three times and each time a person comes on line (the first time, the customer service rep hung up on me). The second time, he asked me to call back saying that he could not book me on Continental from Indianapolis to Newark. The third time, the customer service rep asked me to call Continental myself and confirm my own tickets!

I would like to know, why does AI take bookings that they cannot handle? Why are customer service reps so rude? Not one thank you or sorry. They talk as if, the customer should do their work and book their own tickets (after taking money from them).

Why does AI treat customers like ### when they cannot even make a reservation?

The person I now spoke to, his name was Abhishek. I also spoke to Farshad who is supposedly the duty manager; and then a lady, XXX Thomas who was the person who hung up on me.

Abhishek asked me why I got an Open ticket when I should have got a reservation in India. I asked him, why would a person pay extra and buy an open ticket? If I knew when I was going to return, of course I would have bought an closed ticket. When I am not sure when I am going to return, a passenger will buy an open ticket. (Rocket science?)

Abhishek very politely said he cannot help me. I wonder why he calls himself a customer service rep if he cannot help a customer in booking a ticket?

I have spend hours on the phone with AI, and i still do not have tickets to India!

Please if you are planning on flying AI, please think again. You are better off, paying a couple of hundred dollars more and flying British Airways or Luftahnsa!

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Renil John
Renil John
, KW
Mar 08, 2011 9:34 am EST

Dear All,
I am posting a complaint that i wrote to send to Air India by the emails given i their website. All the contact details given in that is wrong.

Dear & Respected Officials,
I was really shocked when I heard that my sister and her 2year old boy cancelled their trip to Cochin after she send her luggage from the Air India counter in Dammam Airport, the reason is really shocking/###ing, the flight she booked is for Cochin, (Ticket details, Date of travel:07-03-2017, Booking ref mgscoz/aa, e-ticket no e0982777486653 & e0982777486684).
The ticket shows like that, and she confirmed the same with the officials but after sending her luggage the person in the counter informed her that, they will arrange airbus from Kozhicode and she will reach Cochin by road.
My sister is traveling for her child's better treatment in India, and just because of what your people did (which is not a mistake or human error) we had lot of lost. We cancelled the appointment with doctor, lot of time wasted for lot of people both in India and in KSA, lot of tensions(even her child was missing in the Dammam airport for 30min when she was talking to your people and of course lot of money was lost.
Still I hope or believe that, where to travel, when to travel and which means of travel one have to take is deciding not by your people but by the passenger itself.
I like to know what necessary steps are going to take from your side for this unfaithful and cheating that people did against my sister and her son.
If necessary I can provide (if u can give your email-id) the copy of the ticket, which seems as fabricated (to mislead my sister) in which arrival details was not provided expect just the arrival place.
Hope you will do immediate actions so that I can regain my trust in you.

Thanks in advance.

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Reviewer17756
,
Aug 17, 2015 2:00 am EDT

Hi,

Name : sameer sood
Tag number ba315458

Flight details : ba 188 / 01 aug ai 116 / 02 aug
Routing : ewr / lhr / del
Reference number : delai71931

I have received my bag, the state in which I have received it, is highly unsatisfactory.

Following items have been damaged/stolen

1. 9 bags of chocolates worth 100 usd.
2. chef's knife worth 15 usd.
3. polo ralph lauren perfume 125 ml, worth 90 usd.
4. google chromecast - 30 usd.

The bag was torn and mis-handled.

The checked in bag was a little over 16 kgs, when I received it, it came out to be only 6 kgs, how is this possible with air india seal on it?

Please provide a suitable number as no one picks up the phone.

The last airline is responsible, and the customer care says we don't know anything about it.

My number is +[protected]

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Reviewer21284
,
Sep 12, 2015 7:49 pm EDT

My imp. Meeting in india delayed due to un expected delay in a flight from rome to delhi for more than 5 hours today...
No information on flight delay received...
I am struck at the rome airport with nothing to do...
Complete wastage of time...

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Pratibha Dhyani
, US
Oct 31, 2015 4:14 am EDT

Team travelling thru airinida flight no ai888 mum - del - 30 oct 2017 was my worst experience, was a nightmare. The flight was delayed by 2 hrs and there was no information, left all important things just to board, if the info would have been passed then would have finished my work. Was sitting ideally at airport, speak to air india ground staff, they were very rude, eating and giving reply to the customer, no manners of dealing with the customers. We are not boarding free.in flight also host were unprofessional. Will. Will never recommend airindia

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tuppyhuh
, GB
Oct 24, 2011 6:49 pm EDT

http://www.youtube.com/watch?v=hYQcckUhUoY
Air India Hostage Hell Gatwick inside video footage
Video evidence has surfaced that two passengers left the stranded Air India flight 131 bound for Heathrow London from Mumbai after being held against their will for 8 hours by Air India. The two passengers stayed on the tarmac at Gatwick airport unmolested because of a flagrant breach of security by Air India. The two frustrated passengers carried their luggage around for 30 minutes in hopes that if arrested they would get food, water and clean toilet facilities from authorities. The authorities informed one of the passengers that he could stay on the tarmac, but because of security no video footage was allowed. Police then attended disturbances inside the aircraft leaving the passenger outside. The Captain of the flight refused to speak to police but the officers stayed with the passengers until a replacement crew arrived several hours late.

There was no alcohol served on the flight so mass intoxication was not a contributing factor to the chaos.

Doubts have been raised over the condition of the aircraft's instrumentation as other flights were allowed to land at Heathrow during the same time period.

Possible trouble with Air India finances are also suspected with one of the cabin crew stating that they had not been paid for two months but are still supporting the airline.

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Nayana Deepak Acharekar
, IN
Jun 01, 2014 6:25 am EDT

Ref: seat 6d mrs nayana acharekar (Senior citizen) was badly treated by the flight crew of ai 310

To whom so ever concerned who is incharge of the pathetic good for nothing mannerless stupid irrespossible dis - gracefull flight crew of ai 310, mumbai – delhi on 31st of may 2017 pm

Kind atten,

Kindly excuse me for the language used or that may be used for this complaint, which i really wish is resolved with the best possible way.

I know as much as ill mannered your crew is, the process of doing things slowly also is a habit which you people must be having, but i will make sure all concerned know that a simple citizen. . Senior citizen can also raise a voice against your good for nothing crew.

I was travelling from mumbai to delhi (To take a fwd flight to hong kong) on flight ai 310 seated on seat 6d.
I suffer from diabetes and spondylitis. For this reason, i had requested for a wheel chair care.

Wheel chair care does not mean that i am bound to the chair and will need assistance to go to the washroom or to get some water.

Due to the wait (As i was told that i will be boarded only in the end, i thought patients, senior citizens babies are boarded first) , i went to use the washroom and to get some water. Within this time the whole crew was over my head for doing this and i was being blamed to delay the flight.
Later on when i asked the air hostess to keep my hand luggage, she had the audacity to say, “if you cannot take care of hand luggage why do you bring it?”. .

I want a written explanation from that crew member why this question was asked. Is it part of the training?”

This is not the end of it.

At delhi, i waited till the end. Even the crew went off and i was still in my seat waiting for someone to help me with the bag and wheel chair, but no one came.
I some how managed to get my bag out from the luggage compartment overhead and went out.

Luckily i found someone outside and asked for the wheel chair. To my horror, the air hostess while going out told the wheel chair man that i donot need the chair as i can walk well. .

I need a written explanation from the crew member who told this.

This whole issue has aggrevated my illness and stress. Things went from bad to worse when i had to remove the luggage from the overhead compartment.

If required i will provide all my medical history to the persons concerned and put a case against air india in the consumer court for all this.

It is a disgrace that our national career does not afford to even teach manners to their crew.

I await for a prompt reply, with an explaination for everything i asked and not a mere sorry!

I also want a written and face - to - face verbal apology from the crew that was taking ill care of the flight ai 310 on the said date followed by a written apology from the adminitration.

Nayana acharekar

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ShahnawazHamid
, OM
Jan 10, 2015 10:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

While coming from india to muscat I lost my baggage in air india flight number ai 410/973 pat-del-mct on 10th decemper.
After few days I went to meet officer at air india office.
Now its being more than a month I never got any call or email from them.
Neither they are talking about the compensation

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Shyamashri Biswas
, IN
May 30, 2015 8:23 am EDT

Dear Sir,

Warm greets of the day!

1. My name is Shyamashri Biswas. I booked a ticket in your esteemed airline on 25th May, 2017 in flight no. AI764 for Delhi to Kolkata.
My E-ticket number was [protected] and travel date was 26th May 17.00 pm.

2. As I was travelling from Dehradun to IGI Airport, therefore I checked in New Delhi Airport Metro Express Way Air India City Check-in Counter at around 13.50. I obtained my boarding pass and also checked in my luggage as well. I followed all the instructions and rules of DMRC Metro Expressway City Check In Counter of Air India. [Vide http://www.delhimetrorail.com/Check-in-facility.aspx].
Record of Air India City Check In counter can be checked for verification of my statement in this regard.

3. My boarding pass no was 83 and seat number 14D. Boarding time was mentioned 16:30.

4. I reached IGI Airport terminal 3 by DMRC Airport Expressway around 14:22 pm and reached to gate No 1, Visitor's Lounge A Area. I asked for a visitor's coupon for my brother who came to see off me; I was told by the security guard that concerned person was not there. So I waited outside the Visitor's Lounge A area near the Air India and other airlines ticket counters in the same gate no 1.

5. At exact 16.30, when the display board was showing BOARDING for AI746, I entered for the boarding. There I was told by airport officials/security guards that I have to check in again and go through the security procedure. I informed the officials on duty that I had already checked in Air India City Check In Counter of Airport Metro Expressway and taken the boarding pass. My ladies purse already had the security tag strapped. But I was told that I have to check in again. I proceeded for the same. In between Security X-ray machine stopped for a few minutes. Finally when I reached to final gate I was told by the Air India official that gate is closed. I requested him again and again but he could not allow me to go. I missed my flight.

6. Air India Officer told me that he had called me though it was not his duty. He called me once and my mobile was also ringing; but at that time my purse was struck inside the X-ray machine. Then he told me that he had sent his staff to search me.

7. He could not call me again, he could not announce my name, but he could sent his staff to search a unknown lady in terminal 3 among thousands of unknown ladies in the entire building. At that time in the display board still it was showing BOARDING against AI746 at 16.45. I pleaded in front him again. But he did not allow me and told me the door of airplane has been closed.

8. When I asked for my luggage he replied that my luggage has been taken out of the aircraft. At that time on the display board still it was showing FINAL CALL against AI746. Please consider the fact that out of 150-200 passengers’ ( I did not know the seating capacity) luggage, the Air India staff could take out my bag successfully at 16:52 when it was showing FINAL CALL against AI746 but did not wait for me or did not allow me to board.

9. After that with the help of another Air India staff (Good people are always around.) I got my bag returned and took my exit through gate no 2. Being mentally shattered and physically exhausted I booked again for IC746 flight for date 28th May, 15 Departure 17.00 pm. My ticket number was 0982113249774C1 and transaction number was POS [protected] AIR INDIA.

10. On 28th May again I reached terminal 3 of IGI Airport by Airport Metro Expressway line. I entered for check in and security through gate no 1 of terminal 3 at around 13:00 and waited till 16:30.

11. At 16:30 I boarded on aircraft and took my seat. My boarding pass number was 52 and seat no 6A.

12. On that day (28th May) while sitting in the aircraft I found a family was allowed to board on the aircraft at 17:05. While on the ground on the display board in terminal 3 it was showing BOARDING against AI746 till and was showing FINAL CALL against AI 746 till 17:17. Aircraft started its roll at 17:20 and took off the ground at 17:30. ATC record and AAI record can be approached for verification of my statement.

13. On 26th May they were telling me all rules and regulations, they took out my luggage by 16:50 when still it was showing FINAL CALL against AI746 while on 28th May one entire family was allowed to board on 5 minutes after the scheduled departure time and the flight took off at 17:37.
14. Because of Air India's unprofessional, insensible, inhuman, intentional and biased attitude I was, being alone and a lady, was harassed in an unknown city during the evening time.

15. Rules are made for tendering smooth service to people, not to harass people. Rules are for the comfort, not for giving lecture and taking undue advantage of those. The whole world knows about the Air India's Working, its performance. Since last so many decades it is surviving on our, tax payer's money. Common people are harassed in the name of security and people of different intentions are easily allowed (1999 Hijack and thousand of incidence are there). At this point it will be worth mentioning that in 2017 Air India topped list of passenger complaints.

16. Luggage handling staffs themselves told me on 28th May that Air India staff regularly do this kind of things and adjust other people.

17. At this juncture because of inhuman attitude of Air India Staff I missed my flight, I had to stay in Delhi for two nights and re-book my flight on 28th May. Air India should reimburse me Rs 16, 488 to the account [protected] as my ticket amount, my city-airport through fare, hotel stay expenditure and subsequent delay in my next assignments.

And finally I request you to take appropriate measures so that in future no other traveler faces this kind of situation.

Warm regards.
Shyamashri Biswas

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Mr Mishra
, IN
Mar 16, 2010 10:49 pm EDT

I want to inform you that i have travelled from Bangalore to Shanghai and flight details are as follow. I checked in my one bag and lagguage details are as follow.

Lagguage number : 0058 IC 663602

Bangalore to Delhi - IC 804 date : 16th March 2017
Delhi to Shanghai - AI348- 16th March 2017.

In Shanghai, China, when i reached hotel and when opened my bag, Camera is missing and it is unexpectable to me. Request you to please take action and let me know how i can recover it OR recover cost.

Camera Brand: Canon

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ravish kumar agarwal
, IN
Nov 03, 2010 7:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Reminder - 1
Very urgent attention please
Still not received our three suitcases, reply awaited
Now i am in india
Mobile /no; + 91 [protected]

On sun, oct 17, 2017 at 8:15 pm, ravish kumar agarwal wrote:

Dear hk air port manager,

Today . you assured and promissed to us to send our three suitcase at :
San mao hotel
Add: no.374 huanshidong road,
Guangzhou
Tel:(020)[protected]

Kindly arrange to deliver our 03 three suitcace at the above address hotel at the earlist
Without suitcase/colths/food, i am suffering a lot .
My china mobile no: [protected]
My room no.906

Thanking you and hoping your immedite attention .
Please note if our 03 suitcase not reached on dated 18/10/2017 at hotel
Then i have no option to lodge a consumer court complaint.
I have loss a lot.

Ravish kumar agarwal
Our passport no:b5899685
Ai314

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Air India contacts

Phone numbers

1 800 180 1407 1 800 223 7776 More phone numbers

Website

www.airindia.in

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