Menu
Armani Customer Service Phone, Email, Contacts

Armani
reviews & complaints

www.armani.com
www.armani.com

Learn how the rating is calculated

1.8 74 Reviews

Armani Complaints Summary

14 Resolved
60 Unresolved
Our verdict: With Armani's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Armani has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Armani. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Armani reviews & complaints 74

Sort by:

Newest Armani reviews & complaints

ComplaintsBoard
S
12:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Armani Product quality

I received some EA7 tracksuit bottoms for xmas. They have been worn once and already the lettering is coming off. This is extremely frustrating and disappointing, considering the size of the brand, and the price of their merchandise. This should not happen after 1 wear, and would only be expected after having the item for a long time. The same thing is happening with the hoodie that I was given too. These items are not then fit for purpose.

Claimed loss: £200

Desired outcome: I would like the company to improve their quality of goods, and apologise for the inconvenience they have caused. And compensate for the inconvenience and price of item.

Confidential Information Hidden: This section contains confidential information visible to verified Armani representatives only. If you are affiliated with Armani, please claim your business to access these details.

Read full review of Armani
Hide full review
ComplaintsBoard
M
4:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Armani Kate (Manager) of Wrentham Premium Outlets in Wrentham, MA

On Saturday November 18th, Kate (the manager) turned away over a hundred customers at the Wrentham, MA store. Just as my wife and I (along with 20 customers at the time) were entering the store at 1:30 pm, she decided to close the store for 1.5 hours. Note: she allowed the customers who had entered before 1:30 pm to continue shoopping however. She said she and her colleague were "overwhelmed" and needed to go on a break until 3:00 pm. My wife and I had driven 2+ hours to come to this store specifically.

Not only did she not apologize for this, but her tone and attitude were completely unacceptable. She was rude annd acted solely in her self-interest. She does not care about customers nor your business in general. Having been a customer for 10+ years and having spent well over $10,000 over that time at this specific location, I am extremely disappointed. I will not return to this store (or any Armani store for that matter).

This is not someone you want working, let alone managing, at your store.

Desired outcome: Reprimand employee at minimum; fire her if possible.

Read full review of Armani
Hide full review
ComplaintsBoard
D
6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Armani Polo tshirt

I hand washed my white and blue armani polo after 1 wear in cold water. But after drying, the blue colour came into the white portion of the polo and stained it. I have attached a photo of the same. Now because of the stains the armani polo is not wearable. This is completely unacceptable from a top fashion brand like armani. Kindly compensate me for the same

Desired outcome: Kindly send me a new polo

Read full review of Armani
View 0 more photos
Hide full review

Is Armani legit?

Our verdict: Complaints Board's thorough examination reveals Armani as a legitimate entity with notable strengths. Despite a 18% resolution rate on customer complaints, which invites a closer look, Armani stands out for its commitment to quality and security. Clients considering Armani should delve into its customer service record to gauge compatibility with their expectations.

Armani earns 91% level of Trustworthiness

Perfect Trust Endorsement: Armani achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Armani. The company provides a physical address, 37 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Armani.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Armani.com you are considering visiting, which is associated with Armani, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Armani website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Armani has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 74 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the armani.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Armani protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Armani. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
F
2:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Armani Fake products scammer

Dear Sir,

on 3d of June, I was walking on the roadside in Dubai - Sheikh Zayed Road - where a guy stopped me in their car asking for directions to the airport.

When I guided them, one of them told me he have Armani suits that he wants to sell at a low price to escape duties. so he gave me 2 Armani branded suits + 3 Watches Armani and assorted perfume (8 PCS) for 1600 USD.

I agreed as he was explaining that these are what remains from the Italian Pavillon from Expo and showed me Armani invoice with Letterhead + he gave me his Buisness card (attached) + piture of the car he used (hid images can be accessed from hotel/ building cameras).

I understand now, that the whole lot is probably a scam and fake and my complaint is not regarding the scam but regarding the case.

Apparently this has been happening for years with Armani and worldwide :

-Why no action was taken legally against him, especially that all the products provided are fully branded with Armani (bags, watches, suit cover etc) - are you supporting him? how is he able to market the fake products in different geographic locations?

- I have attached all the documents related to this incident.

We respect Armani, please take necessary action in this regard.

Emporio Armani — beware - Alessio Franzese, manager in Armani worldwide collezione

I can be reached by email on [protected]@gmail.com

Regards,

Vlad

Desired outcome: refund

Read full review of Armani
View 0 more photos
Hide full review
ComplaintsBoard
P
4:58 am EST

Armani Fur lined eco leather hooded jacket

I purchased a black fur lined eco leather hooded jacket from the boutique store Javier Cañizares in October 2017. Which I paid €450 for. As you can see from the photos attached the fake leather has started to crack and it is almost as though it is disintegrating. The jacket has been stored in immaculate conditions with no other items in the same vicinity showing any signs of similar deterioration. I am extremely disappointed to say the least as of course I can no longer wear the jacket despite the lining inside being as new.

I have previously purchased other items from Armani and been very satisfied however this incident has made me cautious of future purchases.

Read full review of Armani
Update by PaulBarrie
Mar 08, 2023 3:39 am EST

Please see attached photos of the coat quality.

View 0 more photos
Hide full review
ComplaintsBoard
A
5:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Armani Brown shorts

Dear Sir/Madam,

Some time ago, I purchased some brown Armani shorts from your concession at Selfridges in the Trafford Centre.
I have purchased several of your clothes from here and normally they e-mail me a receipt. However for some reason they didn't e-mail my receipt and the goods are faulty. They are brown Armani shorts with your logo stitched on, but each time I wear them, the stitching comes off. I apreciate obtaining a receipt is my responsibility but equally I expected them to be manufactured to the same quality I normally get from yourselves. I wonder if there is anything you can do to rectify the problem, for example replacing them for me.

Regards

Adrian Waugh.

Desired outcome: replacement

Read full review of Armani
Hide full review
ComplaintsBoard
T
12:40 am EST

Armani But I got a big shock.

I am an Armani customer. On Saturday, 14.01.2023, I went to your store in Düsseldorf, Germany, to shop. I went upstairs and looked at the products. I like a coat and shawl for myself. The tag price on the coat was 330 euro, and the tag price on the shawl was 100 euro. I said I liked it and wanted to buy it. I asked the sales representative who helped me, I said I didn't want to take the items off me. Of course, she said and helped me. Then we went down to the cash register to pay. I extended my credit card to pay. But I got a big shock. They told me that the price of the coat was 350 euros. They said that the price of the shawl increased to 105 euros. I said I would not accept such a thing. I said that they had to give it to me at the ticket price on the products. They said they wouldn't do it. And they told me to take off my stuff. I shop from many places in the world. (USA-Stuttgart-Turkey). You can see this in your records. This made me very sad. I have never experienced anything like this before with any brand. Please ask your Düsseldorf store to defend against this. Even ask for your camera recordings. (14.01.2023- 12:30/13:30)

I want you to inform me about this, otherwise I will file a complaint against you. I will file a complaint anywhere. In your Düsseldorf store, consider my complaint about your Chinese (female) customer representative and your friend at the checkout. Believe me, you will not experience such a thing even in LC Waikiki.

This is very sad.

Read full review of Armani
Hide full review
ComplaintsBoard
R
6:06 pm EST

Armani Scarf

I bought a scarf in a Barecelona store however it didnt go well with my coat when I tried it at home. I cam back to the store the enxt day to return it they refused to give me a refund after some arguing they tried to provide me a voucher I could use in one of the emporio armani stores however the system was not working so the manager gave me a hand written note with her name and stamp that was supposed to be a voucher I could reeedem anywhere in Europe, naturally I refused it and asked for a proper voucher or a refund, she said she will email me the coucher in 10 minutes. I left with the hand written voucher with intent to come back if it was not sent. 2 hours later I receive an email wait for it... its a terrible quality scanned copy of my old reciept stating open balance of the amount, I was owed but the quality is so bad I can barely scan it let alone I can make the same on paint my self... what kind of service it this its just shocking

Desired outcome: Refund please you wsted so much time already!

Read full review of Armani
Hide full review
ComplaintsBoard
H
5:40 am EDT

Armani Armani tracksuit

I purchased the tracksuit around 3 months ago from a store the tracksuit cost me £165 I followed all the guidelines on the washing labels how to wash dry etc but after a couple of washes I noticed that the lettering was peeling off , I took it back to wear I bought it and they replaced it but it’s happened again to the new one surely this shouldn’t be happening with the supposed of quality of clothing

Desired outcome: Either new tracksuit or voucher

Read full review of Armani
Hide full review
ComplaintsBoard
I
3:56 am EDT

Armani Incorrect cleaning label information

I cleaned a black jacket EM7 6KPB26 PN8MZ at a delicate washing cycle, at 30 degrees celsius, as it says on its label, and came with some random white parts, as if the color had faded. Now it is ruined and I can not wear it anymore.

Desired outcome: I’d appreciate a response

Read full review of Armani
View 0 more photos
Hide full review
ComplaintsBoard
S
2:09 am EDT

Armani Fake products

Dear Sir,

on 3rd of April, I was walking on the roadside in Dubai - Sheikh Zayed Road - where 2 guys stopped me in their car asking for directions to the airport.

When I guided them, one of them told me he have Armani suits that he wants to sell at a low price to escape duties. so he gave me 2 Armani branded suits + 2 Watches Armani and assorted perfume (4 PCS) for 1000 USD.

I agreed as he was explaining that these are what remains from the Italian Pavillon from Expo 2020 and showed me Armani invoice with Letterhead + he gave me his Buisness card (attached).

I understand now, that the whole lot is probably a scam and fake and my complaint is not regarding the scam but regarding the case.

Apparently this has been happening for years with Armani and worldwide :

-Why no action was taken legally against him, especially that all the products provided are fully branded with Armani (bags, watches, suit cover etc) - are you supporting him? how is he able to market the fake products in different geographic locations?

- I have attached all the documents related to this incident.

We respect Armani, please take necessary action in this regard.

below link showing the incidents where one person posted a pic for the guy (he speaks Italian) and he had an eye patch when I met him.

https://www.complaintsboard.com/emporio-armani-beware-antonio-d-managing-director-in-emporio-armani-collezione-c694244#gallery-2224502

I can be reached by email on samer. s. [protected]@gmail.com

Regards,

Samer

Read full review of Armani
View 0 more photos
Hide full review
ComplaintsBoard
F
11:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Armani Beware for Raffaela Molisano - photograph marketing in Emporio Armani

During a Dubai business trip I was walking back to the hotel when a man in a rather small "rental" car stopped and asked me if I could assist him - he had to drive to Abu Dhabi to catch a flight to Milan but was completely lost, his phone battery was empty.

I explained he was not far from the main road to Abu Dhabi, tried to tell him how to drive and finally proposed I would guide him (he had to drive in the direction of my hotel - he could leave me out just before the exit).

He told me he was so thankful and would give me a gift - his job for Armani was finished and he still had 3 factory samples of suits - he would give them to me telling me that the originals sold in shops were worth more than 2000 euro.

I refused but he insisted, at the end I accepted and than he began to talk about his daughters birthday and that he was willing to buy her a play station but that his credit card didn't work. Told him that this was quite expensive and advised to better buy something else giving him 1500 dirham (about 360 euro).

Back in the hotel I started doubting watching the business card he gave and about what happened. I started web search where I found this page and a similar complaint.

So please be aware about this man abusing Armani's name.

Read full review of Armani
View 0 more photos
Hide full review
ComplaintsBoard
K
5:41 am EST

Armani Discontinued fragrance

I have been using Armani si intense black since it first came out and I went to buy one from boots and they got out a bottle that was see thru', so I asked to smell it first and it's not the same! Why have you changed the ingredients to something that was so beautiful in the first place so much so that I am now stuck for finding a new fragrance

Desired outcome: Bring back Armani si intense black for women

Read full review of Armani
Hide full review
ComplaintsBoard
J
9:14 am EST

Armani Poor service

I paid for a delivery service I didn't receive, armani online is the worst website I've dealt with? I paid on the 31st for a delivery for the 5th it's due to come on the 11th so what am I paying for? I have tried emailing them with my enquiries but I'm just given the run around and keep going page to page with no way of emailing them! The website itself is dated and seems like it hasn't been updated since the 90s, it wasn't even shipped until I tracked it and it was still in the warehouse on the 5th so they don't actually care for sales they must think people really like the brand and won't go anywhere else! I wont buy from them again

Read full review of Armani
Hide full review
ComplaintsBoard
P
10:27 am EST

Armani Missing items in my order, Horrible Customer Service

Buying from Armani Beauty Official website is the worst experience I had. I purchased 11 lipsticks from their website for holiday gifts. I got only 10 from two separate packages, but was charged price for 11. I called the customers service and here are the replies that I got:
1) I was told to that such problem can't be solved by phone, and I have to send email with Pictures of all lipsticks I received, and the packing list indicating which one is/are missing -- I did
2) I sent two emails explaining everything and got no response at all.
3) I called the customer service again, and I was asked: whether I sent to the correct email -- I said yes; I got their auto-reply before which is the same email address they asked me to send, so I just reply to it; then I was asked: did you receive any auto-reply of receiving your email; I said I never got any reply. Then I was told that: the email didn't go through if I never got any auto-reply from them; since I reply the previous email, I didn't change the "title" of the email; they deal with tons of email everyday so email without clear title may not be processed.

I DON'T THINK THEY EVER WANT TO SOLVE THIS PROBLEM AT ALL. THIS IS THE FIRST TIME AND WILL BE THE LAST TIME I PURCHASED FROM THEM EVER AND I WILL NEVER SAY A GOOD WORD ABOUT THEM. I BUY A LESSON THIS TIME. I AM SO REGRET THAT I DID NOT READ CUSTOMER REVIEW BEFORE I MADE PURCHASE. HORRIBLE CUSTOMER SERVICE. I DON'T KNOW HOW THE REMAINING LISPTICKS WILL BE, I EVEN DON'T DARE TO USE THEM AS GIFTS AT ALL. PEOPLE WHO WANT TO BUY FROM THEM, HOPE YOU READ MY REVIEW HERE WHICH CAN HELP YOU AVOID SO MANY PAINFUL EXPERIENCE.

Desired outcome: REFUND ME FOR THE MISSING ITEM

Read full review of Armani
Hide full review
ComplaintsBoard
M
12:30 pm EDT

Armani Smart watch

Purchased an Armani smart watch from Cheshire Oaks UK, it's faulty, switches on when it feels like it, over heats, reboots, took it back to the shop within the 30 day period of refund and was refused point blank, the manager( very snotty) said there policy would not allow them to take back faulty goods when there policy clearly states at the till they don't refund on Non Faulty goods, ours is faulty, never shop there again and will be taking this to the trading standards, took her 20 mins to call fossil, claimed she rang 3 numbers and they wasn't answering, I rang the number I had and they answered straight away, she then said she has spoke to someone, hmmmmmm, she wasn't interested in anything we said, the store is breaking the consumer rights act 2015 LAW

Desired outcome: Refund offered on faulty goods and clearer policies

Read full review of Armani
View 0 more photos
Hide full review
ComplaintsBoard
V
5:48 am EDT

Armani T-Shirt

The T-Shirt Was worn one time and sent for dry cleaning. It shrunk by a size, took it to the store from where I bought (Galleria Mall, Abu Dhabi). The manager compared a similar sized T-shirt and agreed that it had shrunk and would return it to Head Office. Head office rejected the claim saying " due to wrong washing".

One wash and that too dry cleaning ..and I can't wear it anymore and Armani rejects the claim !

Read full review of Armani
View 0 more photos
Hide full review
ComplaintsBoard
M
6:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Armani Sale associate

My Name is Natasha Bell. I want to make an complaint about how I was treated by an representative at the Jersey Garden Mall location in Elizabeth Nj. I went to the Armani store with my daughter to purchase an coat and 2 sweatsuits for my father and husband. It was 25 minutes before closing and the representative started to close the store. The manager let me in to purchase, I guess the representative got mad told me that I'm lucky that I got in and stated that he would put me out. He was so disrespectful. I told him the manager allowed me to come inside the store he threatened me on his momma he would smack me. I said really in front of my child. The manager had to push him to the back of the store. I shop here all the never in my life have I ever experience something like this. I did managed to speak with the DM of this location and she offered me an V. I.P discount however I didn't file this complaint for an discount. The young man Threaten me and disrespected me and my child. This incident happened on 2/23/21 @ or around 6:35pm! I do appreciate the DM for calling me to follow up on the incident and I'm grateful for the V.I.P discount that she offered to me. However this was very uncalled for and this incident scared my child. Nobody she have to walk in anybody's store with their children and have to fear an store representative. I've been shopping with Armani for at least 25yrs faithfully.

Read full review of Armani
Hide full review
ComplaintsBoard
A
7:40 am EST

Armani watches

ask for direction then give me calling card, after few meters he stopped and ask for another help. he said he will be leaving to italy and going to buy psp for his daughter angd he dont have dhs. and ask for 900 dhs in exchange of versace watch and emporio armani and hes gone. we had transaction in front of enbd at al shafar building sh. zayed road.

Read full review of Armani
Hide full review
ComplaintsBoard
N
5:53 pm EST

Armani Product

I'm so disappointed of the Georgio Armani shoes that I bought just a month ago. I barely use it because it was one of my favourite shoes. It's such a dismay that the price does not vouch the quality of the shoes. I love the shoes but the quality is horrible. This is just so frustrating. I love the brand but it just keeps on disappointing me with the quality. I've tried to bring it with the shoe repair but they refused to fix it. :(

Desired outcome: Return the shoes and send a new one

Read full review of Armani
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Armani customer service

Phone numbers

1877 361 1176 1800 818 853 More phone numbers

Website

www.armani.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Armani?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Armani Customer Service. Initial Armani complaints should be directed to their team directly. You can find contact details for Armani above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Armani. Discuss the issues you have had with Armani and work with their customer service team to find a resolution.