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Air India review: Long delayed luggage

Helloiamjessi of LK

Feb 01, 2024 5:01 am EST

Verified customer

Featured review

Hey,

I flew from Frankfurt to Singapore with a stopover in Delhi on the 18th January (arriving in the 19th).

Sadly, my luggage got stuck in Delhi for days. So I had to buy new clothes, chargers, … in Singapore since it’s not easy to get new stuff in Sri Lanka. So I couldn’t wait.

After a few days in Singapore I continued my journey to Sri Lanka (22nd January). Until then no information about my luggage. And air India never contacted me.

A few days later, I’ve received a WhatsApp message, that my luggage arrived in Colombo, but they can’t bring it to my accommodation, because they need a certain document from Air India. Since then air India isn’t replying anymore. So I’ve been waiting for my luggage for almost two weeks now. I definitely can’t go back to the airport in Colombo right now, because it would cost me a lot of money and time.

I already contacted Air India, that I want to get the money back for all my expenses plus a compensation for all the stress which has been caused by air India.

They are not replying anymore, I definitely want to get the money back due to the fact, that it’s their responsibility to get my luggage to my destination on time.

Desired outcome: Refund

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Air India phone numbers

+1 (800) 180-1407

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37%
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India only for MTNL/BSNL

+1 (800) 223-7776

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International

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United Kingdom

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France

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Germany

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Singapore

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Air India emails

call.del@airindia.in

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Support

s.kishore@airindia.in

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Air India address

Airlines House, 113, Rakbganj Gurudwara Road, New Delhi, 110001, India

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