Air India review: Delivered baggage soaked in human waste – unacceptable negligence​

I recently traveled from Hong Kong to Mumbai via Air India flights AI 315 and AI 2933. Upon collecting my luggage, I was horrified to find one of my bags (Tag No: 862806) completely drenched in what appeared to be human waste. The stench was unbearable, and all contents inside were destroyed.​

This incident is not just a case of damaged baggage; it reflects a severe lapse in hygiene and safety protocols. Such negligence is inexcusable and poses serious health risks.​

I urge Air India to take immediate responsibility for this appalling incident.