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CB Airlines and Air Travel Air France Complaints #2-21
Air France

Air France review: Charged for a ticket date change when the ticket was advertised as changeable at no charge.

V
Author of the review
8:08 pm UTC
Verified customer The reviewer confirmed their account using X. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I purchased a round-trip ticket for my wife from Phoenix AZ to Paris France for $2880.53 (XOEFRQ). The ticket was listed as changeable at no charge. When we changed the return date from August 30 to September 22, Air France charged us an additional $1238.50, claiming that they changed the fare basis. When I asked for a refund of the $1238.50, they canceled the flight.
At this point, we have paid $4119.03 (1238.50 + 2880.53) and have not received what we paid for, a round-trip flight, only the one-way flight to Paris.
The Air France website shows that seats are still available for $1728.43.
I request Air France refund the additional fee of $1238.50 and honor their commitment to provide a return flight for my wife at no additional charge.
I have filed complaints with the French MTV and the US Department of Transportation.

Claimed loss: $2880.53

Desired outcome: I request Air France refund the additional fee of $1238.50 and honor their commitment to provide a return flight for my wife at no additional charge.

Confidential Information Hidden: This section contains confidential information visible to verified Air France representatives only. If you are affiliated with Air France, please claim your business to access these details.

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  1. Air France Contacts

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    More phone numbers
  3. Air France emails
  4. Air France address
    45, rue de Paris, Tremblay-en-France, 93290, France
  5. Air France social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2026
  7. View all Air France contacts
Air France Category
Air France is ranked 51 among 196 companies in the Airlines and Air Travel category
#49 FlyDubai FlyDubai #50 Cebu Pacific Air Cebu Pacific Air #51 Air France Air France #52 Austrian Airlines Austrian Airlines #53 LOT Polish Airlines LOT Polish Airlines
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