CB Airlines and Air Travel Air Canada Staff not following proper procedure

Air Canada review: Staff not following proper procedure

Randy Buchtel of Okotoks, CA

Nov 22, 2023 2:06 pm EST

Verified customer

Featured review

reference booking 2t6zag on November 19, 2023 at check in counter in Portland, I was issued boarding passes for flight AC8653 and AC240 but was put on standby. Staff tried to book on United to San Francisco then to Vancouver which was already delayed and I would miss connecting flight to Edmonton with departure time of 14:15. I went back to A.C. counter then was taken to Alaska Air and booked on flight 2028 to Vancouver and AC248 with a departure time of 18:55 to Edmonton losing my seat on original flight. Once in Vancouver, I was instructed to go to the gate for my original flight to see if it was possible to get a seat on that flight There were no seats available and was put on standby. I watched as another customer was bumped from that flight and was given compensation in the form of cash. I talked to the lead at the counter and was told that I should have been allowed to go to the gate in Portland and been bumped or boarded and offered compensation if bumped. What happened was against the law.

In Vancouver I went to the gate for flight AC244 to Edmonton at 16:00 and was put on standby and got on that flight. I still had the boarding pass for flight AC248 leaving at 18:55.

Desired outcome: to be compensated for the inconvenience

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