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We booked seat selection on our flight AC1820 which departed Toronto on December 6, 2023. We purchased 2 exit row seats, which were the only 2 seats, no 3rd seats for extra legroom and for my wife for easy access as she is permanently injured.
The flight left @ 8:40 a.m. only to turn around after an hour as the A/C was freezing up. Our seats were exit row 18B and C.
We both thought something was wrong before we left as they said the plane needed de-icing, which made no sense, as it was towed from a hangar? we wonder if we were the test monkeys for a repair that was not properly done.
We had to board another flight which departed @ @2:40 p.m.!
Our seats were not the same on the 2:40 flight as the plane was larger and we had 3 seats in row 18 A,B and C as this was a larger plane and they were not exit rows seats you charged us for!
I want a refund of the $50 you charged me on my credit card on December 4th #[protected].
Furthermore we were delayed 6 hours, which messed up our connection in Puerto Plata when we landed.
Our flight time and date had been changed 5 times and we were flying from Windsor to Toronto which we had an added cost for the Sheraton Airport.
Claimed loss: $50 plus a partial refund of our flight cost and or hotel cost which was $380.
Desired outcome: Full restitution and to be made whole.
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