Air Canada review: Flight

Dear Air Canada

We took an Air Canada flight on the 10th of June 2023 from Heathrow to Calgary. Before boarding our flight ( at the check in desk) I was told I could not take my hand luggage on board due to shortage of space on the flight. They said the over head lockers were full and we had to check the bag in. I explained that the bag contained vital medication as I was diabetic. I was told in no uncertain terms I was to empty the bag and put it in a smaller bag. My wife only had her handbag and had no room. The women was rude arrogant and informed me that if I didn’t check my bag, I would not be getting on the flight. We had no choice we had to find room.

I am totally disgusted with the attitude of the said staff member for refusing to allow me to take my medication on board. Also for Air Canada to allow this to happen.

When we boarded the flight there was plenty of room.

I also want to bring your attention to the poor quality of food on board the flight. As this was a long distance flight I expected better. We ended up purchasing sandwiches and snacks pre flight.

Many people did the same. I will never fly air Canada again.

I initially logged this complaint with our tour operator but was told they had no control over Air Canada booking and to contact yourselves. I have never had such poor service in all my years.

Yours faithfully

Paul Merrick