Agoda review: Forfeited price freez deposit

Price Freeze booking ID - [protected]

I have booked hotel JuSTa Rudra Resort & Spa at Kolad in Maharashtra for Check in on 1st Oct 2023 and Check out on 2nd Oct 2023 vide above Booking ID. The prize Freezed was Rs. 5199.15. I have paid a deposit of Rs. 832/- for price freeze. The above booking was done on 28th Sep 2023 and I was given time until 29th Sep 2023 12.15 pm.

On 29th Sep 2023, due to Half Year Closing, we had urgent meeting between Auditors and Management and I had to attend the said meeting since I was heading Banking Finance. The meeting ended at about 12.45 pm and I tried complete the booking. But there was no booking available and message reflected that the amount has been forfeited as time exceeded. I called help desk but they did not helped me with the booking.

As a result, I had to call the hotel and do the booking. I state and confirm that my booking was genuine and I have travelled and stayed at the same hotel in the dates for which price was freezed. I had to pay Rs. 7840/- to the hotel instead of Rs. 5199/-. I have also incurred a loss of security deposit of Rs. 832/-, which I paid to Agoda.

My humble request is -

genuine difficulty of customer should be considered and they should not be put to financial loss as this is a service industry.

Need your help and support to get the refund of security deposit back along with compensation for hardship faced