Agoda – Page 25

1) Wir schrieben an das Hotel:

Dez 01, 01:24 AM ICT Uwe Laade

Dear reservation team, agoda booked the wrong termin.
It has to be 19.Dezember 2021 till 20.Dezember 2021 with the "Test and Go" package!
The booking number (agoda) is [protected].
Best regards
Uwe Laade

2) Das Jasmine Hotel hat daraufhin geantwortet:

Jasmine City Hotel (SHA Certified) Dez 01, 11:50 AM ICT

Dear. Guest
Greeting From Jasminecity hotel !
Thanks you for your Kind Support With Jasmine Group
Pls call to agoda, contrat for cancellation this period
our hotel provised ofr free of charge cancellation .
Best regards,
Chaweewan Chanhom Ms.(Natalie)
Senior Reservation Manager
Office Phone : +xx x xxx xxxx ext. 4013
Mobile Phone : +xx xx xxx xxxx
E-mail : [protected]@xxxxxxxxxxx.xxx
Jasmine City Hotel : Sukhumvit 23 (BTS Asok, MRT Sukhumvit)
Tel. xx x xxx-xxxx Website : www.jasminecity.com
Jasmine 59 Hotel : Sukhumvit 59 (BTS Thonglo)
Tel : xx x xxx-xxxx Website : www.jasmine59.com

3) Durch die Falschbuchung und Stornierung ist auch noch keine Summe abzubuchen, da diese Summe sonst auf Ihre Kosten zurück geholt werden muss.

4) Es versteht sich von selbst, dass der falsch gesetzte Termin von Deutschland aus nicht genutzt werden konnte!

5) Um eine Sachbestätigung wird gebeten.

Beste Grüße
Uwe Laade

Hi There

I'd like to make a complaint about ‘Stay Easy' a Tsogo sun brand in Rustenburg. We made a booking through a 3rd party website called agoda.com. No issues for days we booked for were stipulated on any of the 3rd party booking sites. We got to the hotel Tuesday evening 30th November. Our first experience was with a lady receptionist who worked the shift before Joseph. She kept asking how and why our booking went through because they haven't been having hot water, wifi and their pool wasn't in a usable condition from Saturday.

The hotel is being advertised with services that they're not offering however; you're still required to pay the full amount plus tourism levies that are also not stipulated on the 3rd party websites or terms and conditions when you book. Had we known the problems they face currently, we would've considered alternatives before driving from a different province, we tried to find alternatives even as we got there but most of them were fully booked, so the options we had were to stay with ‘Stay Easy' since they allowed us to book or to drive back to a different province late at night.

I'm disappointed with the misleading advertisement and the lack of empathy from Willie the manager at ‘Stay Easy Hotel' concerning our complaint.

my booking id is [protected]

and my mail id is [protected]@gmail.com

I've made a booking for Genting Swiss Garden at Agoda.com this morning. When i click the book button, an error message pop-up stated that the error was due to room availability and it straight go to the room page without giving me any notification or message. After few seconds, I received a sms stated that my credit card was charged. I tried to search the booking by using email and last 4 digit of credit card, but couldn't find any booking made. I make a report and ask for help, but the customer service insist me to provide booking id. I didn't receive any confirmation or notice from Agoda. How to provide them? Try to call customer service, the automated system ask for booking ID again. What is this? If i have booking ID, what for I call in and ask your assistance? Please be smart enough to handle problem. I wanted to make sure Agoda cancel my booking and not charging me for your error.

Hi.

I booked from Agoda in Muscat oman hotel i.e. Secure inn, when we reached then we found that hotel booking is without family that not allowed to us.

Than we paid 22 riyal for further for breakfast another bed for the same room,

we go to the room, then we found room not a large for family then difficult to us with family to stay there, Then we paid further 54 Riyal for neighbor room.

Please do in this regards,

Attached all slip for your reference.

Due to covid we have decided we need to cancel our booking. We have contacted both Agoda and the hotel we are staying with. The hotel has agreed to waive the booking charge and refund our money. We then sent these emails to Agoda to show the hotel has agreed to the refund. We are getting the same email back from Agoda constantly saying that they have refused the refund. We have attached the email and screenshots as proof as Agoda are not only acknowledging the email or screenshot they are constantly replying with the same email. Exact same wording and not addressing any of our outlined issues.
We were informed by the hotel that Agoda is holding onto the money and they haven't received any of it.

This morning (28 Nov 2021) when I wanted to check out of the hotel, they said I had to pay an extra 50 euros but they couldn't explain to me why I had to pay. you can see the invoices attached. I didn't have time to tell the hotel staff that they were wrong, because I had to travel to the airport. I checked out at 5:40 in the morning. instead of coming back relaxed from the hotel, I left infringed and very sad because this should not happen to anyone who travels

28 11 21 just want 2 change hotel by one day ...hotel say that is fine after short email...pity Agoda are not as helpful...booking.com way better..

I've booked a room for 2 nights through agoda Booking ID [protected]. I also made the full payment online through my debit card to avoid any hurdles post arrival. I also got my confirmation which clearly stated paid and booked. But, after I reached the hotel, the hotel authorities completely denied to give me any room because they don't take online payments and they have denied the Agoda company to book any rooms through online payment. I showed them my confirmation bill, but they denied to give me the room. Afterwards I had to repay for the same room at the hotel, because it was an emergency to get a place to stay. I tried to cancel my booking to get partial refund, but there also it stated that online cancellation is not available. I'm mentally and financially tortured and aggrieved by the acts of Agoda. And I want my full money of both the payments back asap.

When we came to Maldives our Agoda booking had assured us all the taxes have been paid for. However when we checked out, we were told there is another tax to pay. The Agoda website never indicated which taxes were paid or not.
This has impacted our stay as we only came with a certain amount of spending money. We now have to pay for a tax we weren't even informed of.

My booking id is [protected] . I booked this hotel on 17/11/21 from agoda and check in on 22/11/21. The room condition is so bad As you can see from the attached photo and video below. I'm very shock with the room condition where there was moss and cigarettes head on the window . The aircon is not working and have a weird smell when the aircon was on. there's no tv and we saw a few alive crocroache in the toilet. It was totally different from what shown on the website. You should not let this room out for booking when the condition is this bad. We try to ask the receptionist to change room but they say there's only one family room in this hotel. The receptionist was so impatient and shout at me fiercely who claim he had no receive any complain from other previous customer. Have a really bad experience and I book this hotel for 2 night which cost me rm139. We didn't manage to stay here and check out right on the spot. I would like to demand for a refund and please check this out so that will be no others victim in the future. Thank you.

Above refers:

I tried to book in at the venue but was told that they were fully booked and that they had no confirmation of booking on their side. They also said that the contact number was wrong. I called the number and reached a guy who lives two houses down and said to me that this had happened a few times before.

The lady at venue confirmed the pics and address but I couldn't book in, this cost me a lot, as I missed my appointment which I traveled 5 and a half hours for and I had to book another place.

Please resolve this issue ASAP.

Regards
Chris Viljoen
[protected]

Booking ID [protected]
On October 5, 2021 I was looking to book Hotel ZaZa in Houston for A November stay, I entered the date needed, November 10, and the website pulled up the available rooms. I chose one and gave necessary information, and with only one click of computer I was booked! It displayed October 5 stay, at 11:00 pm, I wasn't even in Houston or Texas for that matter.
I quickly called the hotel to let them know I will not be staying as the booking company forced the wrong date of stay. Gave her my name and she said that would be fine and they would take care of it and no need to hold that room as I am not even there. I said I would call Agoda as well because since it was a third party booker she could not move any further with a written cancellation… so I call Agoda, he said he would have to speak with the manager and he would call back. He did not call back, so I called Agoda back, keep in mind at this time it is close to midnight on October 5. Anyway no answer. Agoda knows the story after that, I was sent a few emails that they got word they asked why I disputed the charge with their bank that they were contacted by them. The same credit card company I use "Chase" neither company will work with me on this and I'm out over $250. Somebody got my money, and the service was not provided to me ie hotel stay. I want my money back. I was robbed.

I had booked a hotel at around 10am in the morning. By 5pm on the same day I had received some very bad news relating to a sudden death in the family.

I contacted Agoda to inform them of my situation and tried to cancel the hotel and claim a refund or, swap it for vouchers or amend the dates to next year.

I wasn't successful in either of the above of which I think this is a disgrace, that they are simply happy to take your money, especially in these strange times that we are in.

We made booking through Agoda hotel booking app for Mount Abu trip on 15th November to 17th Novber in Eminence Hotel (Palm Residency). My concern is that we have been provided shorter rooms against our booking. My booking IDs are [protected] and [protected]. We made booking for 215 sq ft rooms with 2 king bed in Deluxe rooms. But we provided short room by 120 sq ft with 1 king bed. Secondly we made booking for Cozy deluxe room with 215 sq ft according to their booking site but we provided same small size 120 sq ft room. We need assistance for refund from booking app or hotel authorities. I am attaching pdf file for reference of measures and how we have been cheated.

We have booked an apartment for 1 night at Luxury Apartment|100mLRT, Private lift, Midvalley at 2 Jalan Kerinchi, Kuala Lumpur, Malaysia. Check-in was supposed to be on Sunday, November 21, 2021. But the client did not answer our calls and reply to our emails on the day of check-in. We try to contact the client number but there was no answer. The number provided is 60-[protected] and the email is [protected]@gmail.com. Now we need a refund as we did not even sleep there and the client did not even answer all of our calls. We request a full refund and action to be taken to the client as he might be scamming other people in the future.

Below are the details of our bookings:
Luxury Apartment|100mLRT, Private llift, Midvalley
Booking ID: [protected]
Reference ID 0625
Email: [protected]@gmail.com
Tel: 60-[protected]

The Inn boutique hotel, bar and restaurant in St Helier, Jersey.

Dirty carpets throughout all communal areas. Heating on timers, my room was freezing, so much they had to lend me an electric portable heater. Restaurant food was so bad and below par and we sent it back. My room key failed and they had no lights supplying the room and also so did the hot water. They changed my room, I had to move all my property at 1.30 am by torchlight as there was no power to room 207. Dreadful. All of this is bad management. 1 star for excellent breakfast and good staff.
Reviewed November 08, 2021

With COVID last two years Australia have not been able to travel oversea, my original booking made in Singapore for 30 March 2020 out 3 April. After all this time there has been no international travel for Australia in going overseas.
I changed the booking a few times hoping to get there last date being March 2021...I have NOT 'completed' this reservation or been in Singapore and will not be there in the future.

Regardless of hotel 'policy' and due to COVID which is not the customers fault I require a full refund of my original booking AUS $424.88.

Today 22 Nov 2021 I spoke to Makishha (Agoda Complaints) on the phone asking for return of my payment, saying he will apply for refund. Agoda customer service keep delaying any action to my requests for nearly two years by email not even receiving a credit so now under the circumstances of such delays and COVID I want a full refund to my credit card.

Please address this matter urgently...
Cheryl Harte
[protected]@gmail.com
[protected]

I have made a booking via agoda apps, my credit card have been charged and when i arrived at the homestay, the owner said he did not received my booking! I have to book another homestay and be charged again. Plase agoda do something to improve your service. And i couldnt find ant contact number or email to file a complaint. All the number will be answered by machine. I need to talk to REAL PEOPLE not machine!

I have booked Hotel Citadel Hyderabad on 15/11/21 for two days 22-24/11/21, but no confirmation or booking number given to me. The booking amount Rs. 9806.96 has been deducted from credit card on 20/11/21.
It is cheating. Please cancel my booking and revert the amount deducted from my credit card.