Agoda
reviews and complaints

hi …I want to clarify regarding the booking of hotel I did not make .but when I check in my bank personal account it's charge which I did not. Please look for it and get back to me .

The New York hotel

I booked a room for the night of Sunday, 26 September at Tewksbury Premier Inn costing £64.47. When I arrived they had no knowledge of the booking and fortunately they had a room available, however, I had to pay for the room there and then. My ID No [protected]. As your booking a room for me was a sham, I was stuck at the reception for ages while they checked and double checked to find the non existent Agoda booking. Please refund my money ASAP. Mrs A Henry

Second time I've complained. We booked paid for two nights stay at 109 Sussex gardens london only to be put up in 92 Sussex gardens london the classic hotel London. Room 12 was our room and it was not fit for a pig let alone human. Filthy skirting boards dirty shower and dirty floor ripped iron marked bedding stained curtains grimy windows.. not fit for purpose. Slept on top of bed fully clothed due to state of it. Got moved to another room which was cleaner but TV and fan didn't work and wifi didn't work in basement. Falsified information on booking sites ..this hotel is foul and a disgrace.. not fit for humans it's filthy. If we could have got a coach home Saturday night we would have done. Feel we deserve some sort of compensation for our stay. Why on earth have the classic hyde park hotel listed for bookings when it's obvious from peoples reviews that they are being offloaded to the dump known as the classic hotel at 92 Sussex gardens.
AGODA THIS HOTEL SHOULD BE REMOVED FROM YOUR SITE AND SHOULD STOP TRADING DUE TO HEALTH HYGIENE ISSUES.

Customer name: Jeannie Knox; email: [protected]@cinci.rr.com; telephone: [protected]; Guest name: Jeff Zorbil; confirmation number R2752231587; total amount requested $212.83; booking reference number: [protected].

I booked a room at the Quality Inn, 96 Daniel Drive, Danville, KY, 40422, for Saturday, September 25, 2021. Total price was $212.83. Upon arrival and being checked in, it was discovered the room was not in usable condition. There were no other rooms available at the hotel. Management states the problem is their fault and that a refund will be issued. However, I must request the refund through the booking agency as the booking agency forwards payment for the room to the hotel and the hotel must refund payment to the booking agency for refund to the customer. Please promptly process the refund to my credit card used in this transaction. Thank you.

We booked to stay in Classic hyde park hotel 109 Sussex gardens london on 24-26 September 2021. We ended up in The Classic hotel 92 Sussex gardens london instead. My booking info shows the classic hyde park.
We were put in room 12 of 92 Sussex gardens london and it was filthy. Thick of dust on skirting boards. Ripped bedding..filthy curtains and windowsill..filthy shower tray and dirty bathroom floor..three out of five bulbs in main light were not working. The hall stair carpet was badly stained and looked like it had not seen a hoover in weeks. Very run down dirty hotel would not recommend. Would like to know why when we were booked in at 109 Sussex gardens we were then put in this dirty hotel. I have original booking info which shows the hotel as 109 Sussex gardens and also it shows image of the bedroom we should have been staying in.. unfortunately this we didn't get. The quality of room 12 was disgraceful and should not be available for guests as it is not clean also had outdated scruffy furniture. When I complained was told the bed sheets could be changed but manager on reception at time stated cleaners had put clean bedding on but as I stated it was ripped and had scorch marks on it. If we could have got a coach home earlier we would have done. Agoda who we booked through should alter their listings. I have seen many negative reviews from people who had booked for classic hyde park hotel only to end up in the classic hotel over road which is a out and out dump. Reception staff seemed to change every four/five hours and they seemed I'll equipped about how to deal with comments.
Really annoyed about this hotel as it spoilt our mini break being in this filthy place.
It was so bad I slept on top of bed in my clothes. After complaining I was told we would be moved to a better room..while room was cleaner there was no WiFi signal as we were in basement room..the TV was broken and the fan did not work.
The image included is what was shown on our booking confirmation from Agoda the classic hyde park hotel London. Please note the room we received was not that room. We were placed in room 12 of the classic hotel London number92 Sussex gardens london which was attrocious.

my name is eli katz
i booked with priceline for holel in austin usa for two nights at
hyatt regance austin 31of july and 1 august 2021 .
agoda charge us 178.02 +178.02 usd .
we payed at the hotel 454.67 usd
please send the amount back to the credit card

Hello,

I have an Agoda account with my old official email ID ([protected]@dent.med.uni-muenchen.de). However, I have left this job and would like to change my email ID to my personal ID, but I am unable to change this from my profile. If you could please help me change this, it would be helpful. Else, I have no option than losing my account with Agoda.

Thank you.

Hi Agoda,

My daughter has booked the Disneyland hotel on 24 Sep under booking reference [protected] at the price $2732.50 which is included breakfast

I booked the Disneyland hotel on 18 Sep under reference [protected] at the price $2784.62 but without breakfast.

I want to know why my booking hotel is NO breakfast, in addition, the price is more expensive than $52.12

I sent email to you but no reply. I called the phone 3071 1201 but no reply.
my email is [protected]@yahoo.com.hk

CHEUNG Kwong Cho Joe

Checked in on a Friday night during first trip to Brussels, and was given a twin room. Having checked it out, I came back and asked why it wasn't a double room, since it was smaller and had no ensuite toilet. I was shown a printed sheet with my name and 'single room' written on it, but wasn't allowed to have a copy or take a picture with my phone. Phoned agoda customer service, and was assured the matter would be resolved by asking for a double room. No follow-ups - I called again, and was told that the hotel would be phoned directly. Again, no information from their side. After spending over 3 hours with 3 different reps, was finally told that I should pay the extra money the hotel demanded for a double room upgrade, but that there was 'no guarantee' that agoda would refund it. Repeatedly sticking to 'we need to verify the incident' was a pathetic substitution for supporting their client, since Belgium had a public holiday in effect, and the hotel wasn't accommodating their guest.

We booked from Agoda and the host cancelled the booking and told us that they already process the cancellation and the refund but it's already 2 weeks and we haven't receive the refunds. ***see the photo below for reference, they message us through message in agoda, please help us to retrieve our money, the host didn't cooperate well so it's our for us to call and call them.

I booked hotel tabla pride, Banjara hill 1, Hyderabad for 2 days ..after reaching hotel from airport I found hotel is totally closed & not working .. please refund my money

I made a booking for 2 rooms (double occupancy) at the Romano Palace Hotel (18-22 Sep) at 6.17pm at a cost of €888.36. I was allowed a full refund if cancelled within 24 hours and I cancelled the booking at 6.22pm, 5 minutes after the original booking. I cancelled as despite booking for double occupancy the confirmation e-mail indicated single occupancy. I received an immediate confirmation of cancellation stating I'd receive a full refund of €454.51 which I did, a shortfall of €433.85. The Agoda e-mail indicated cancellation of only one room but online the full 2 room booking was cancelled. This is simply theft. I will not be using Agoda again as they simply are not trustworthy with no customer service available to resolve such disputes. The worst service ever!

I have made a booking on Agoda's website for ocean Breeze in blouberg strand Cape Town South Africa for the period 9-11 July 2021. After paying on Agoda's website, I had no communication from the hosts. I arrived at the address of ocean Breeze Raats Drive 44 Bayside Terrace, Bloubergstrand, Cape Town, South Africa, 7441. Upon my arrival the premises were locked, there were nobody there, I have asked the neighbours for keys, and they did not know anything about keys. There was nobody else to contact and it was dark, I had to book emergency accommodation elsewhere as I could not stay in the ocean breeze where I booked.
Agoda answer back to me is that it is not a refundable accommodation. I agree, but the place does not operate anymore, so there were no services to render, bookings should not take place if the place does not operate anymore, this is bad service and if something reasonable is not going to be done, i will have to do a chargeback through my bank for services not rendered

I call in and they say it ok to cancel and a refund.

7 days they say. Didn't show up in the hotel. Charge as no show.

If they allow me to cancel my booking at least I can get back 54% of my booking fee

With reference to your booking ID [protected] as detailed below:

Hotel: Travelodge Harbourfront Singapore (SG Clean Certified)
Room Type: Deluxe Twin Room
City/Country: Singapore/Singapore
Arrival: September 3, 2021
Departure: September 5, 2021

Cancellation and Change Policy: Any cancellation received within 3 days prior to the arrival date will incur a charge of 46% of the booking value. Failure to arrive at your hotel or property will be treated as a No-Show and will incur a charge of 100% of the booking value (Hotel policy).

To give you an update about our previous special fee waiver request from the property, we have been informed that they are unable to honor the request due to the booking's cancellation policy and it was mark as no show.

In the future, if you are unsure of your travel plans, we suggest booking a room that has a free cancellation or book now/pay later policy.

Please feel free to contact us if you have additional questions.

We look forward to serving your future travels.

Dear Sir/Madam,
I´ve made booking w/ Agoda (ID: [protected]).
Value in the booking confirmation email: in USD (785, 7), but estimated in Eur was 665€, aprox.
Value charged: 703, 18€, which doesn´t match w/ estimated value info during booking.
Even considering exchange rates variations between USD/EUR (it´s stable between date of booking and of charged value) the value charged is above expected.
Thanks in advance for your help and support.

I booked the fitzroy hotel for one night as I was havind a operation on harley street london 12/01/21
Booking reference [protected]
I turned up and it wasnt open and padlocked up so my lovely taxie driver kindly took me back to the clinic and had to book another while im drugged up and in alote of pain from my treatment.
Ive still not had my refund for this so can you help please also there phone line dosnt work as clinic even tried calling too

Incident date: 27/08/2021
I made two bookings from 2 different IDs for 2 rooms at Shenbaga Hotel, pondicherry for which payment has been debited twice but no confirmation (either through mail or message or even booking ID) received from Agoda. No response through customer care number too. This is very bad as we are not able to decide on our travel plans due to non confirmation. I request Agoda team to look into this matter seriously.

On the 7th May I made a reservation and payed for accommodation in Rome.
AGODA
Booking ID : [protected]
Hostel Carlito
Address : Via Villafranca 22, Termini Central Station, Rome, Italy, 185
1 Person in 6-Bed Dormitory with Shared Bathroom - Mixed
Arrival : September 16, 2021
Departure : September 23, 2021
Price: EUR 141, 99
No refund reservation

*According to telephone conversation with the Hostel, HOSTEL IS CLOSED and will not open in September. I try to contact them by e-mail but without success.
Agoda refuses to refund the reservation because it is non refund option.
But there is no accommodation because Hostel Carlito IS CLOSED.

I have made a booking for two rooms when I wanted three rooms. From 2/9/2021. The booking id was [protected]

Once I cancelled, I made a three bedroom booking with booking id [protected]

The amount of 258.440 was deducted for the two bedrooms even though its free cancellation after realizing I needed to update the room numbers. Pls refund me asap or I will never use agoda again and I will show all my work collogues and family so they stop using agoda

I have raised a complaint and after 5 days calling back and forth I have accepted the hotel rates were unclear but, have spent $140.67 calling out internationally and not once except today where consultant asked if I would like a call back.

Also rudely spoken to by NAJA in Hong Kong and Narveen telling me I lied about my booking, insisting I didn't have a booking for August [protected].

I am seeking any compensation for this financial hardship now resulting as a result of my phone bill costs calling overseas mostly to Hong Kong.

Sincerely
Deborah Stanes.