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Aer Lingus Group

Aer Lingus Group review: Appalling business class experience with aer lingus

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9:05 am EST
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We travelled Business Class Dublin to Nashville return. Following our trip we filed two complaints with Aer Lingus who admitted, after 5 months, that our experience was "unacceptable" and "posed a clear risk of injury", but no offer of recompense of any sort was made by the airline. The first complaint related to broken pieces of crockery mixed in with food from the cracked plate in which the food was served; this could have resulted in a very serious health & safety incident if my wife had swallowed the food (thankfully she noticed the sharp objects when chewing); on further examination of the food numerous pieces of broken crockery were intermixed with the food. The second complaint related to "no food choice" on both the outbound and return flights. Of the 3 dishes on the menu, only 1 was available when we came to make our order as we were seated in the last Business Class Row 6 (each way); the suggestion/solution from the air line staff at the time was to book seats nearer to the front on any future journeys so that we would get first choice from menu (bearing in mind we were in Row 6).

Desired outcome: Some form of recompense as a result of the Air Line acknowledging that our experience was unacceptable and after receiving an appalling service on both the outward and return journey.

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  1. Aer Lingus Group Contacts

  2. Aer Lingus Group phone numbers
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    UAE
    More phone numbers
  3. Aer Lingus Group emails
  4. Aer Lingus Group address
    Head Office Building, Shamrock House, Dublin Airport, Dublin, Ireland
  5. Aer Lingus Group social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 25, 2025
  7. View all Aer Lingus Group contacts
Aer Lingus Group Category
Aer Lingus Group is ranked 40 among 219 companies in the Airlines and Air Travel category
#38 LATAM Airlines / LAN Airlines LATAM Airlines / LAN Airlines #39 Pegasus Airlines Pegasus Airlines #40 Aer Lingus Group Aer Lingus Group #41 Aegean Airlines Aegean Airlines #42 Heathrow Airport Heathrow Airport

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