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LATAM Airlines / LAN Airlines Customer Care Service

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LATAM Airlines Group S.A.

Americo Vespucio 1501, Comuna de Renca
Santiago
Chile - 8660360

Customer Support Phone Numbers

1800 126 038(Australia) 1 3
1800 000 527(Ecuador) 2 1
1800 272 0330(Mexico) 1 1
+56 225 798 990(Chile & International) 1 2
+1 866 435 9526(USA and Canada) 1 1
+1 888 235 9826(Canada) 1 0
+54 800 700 647(New Zealand) 1 0
+33 185 148 725(France) 2 0
+49 698 679 9099(Germany & Italy) 1 0
+34 912 158 094(Spain) 1 0
+54 115 032 0184(Argentina) 3 1
+55 114 002 5700(Brazil) 1 1
+57 15 931 010(Colombia) 1 0
+59 521 451 535(Paraguay) 1 0
+51 12 138 200(Peru) 1 0
+598 40 190 223(Uruguay) 1 0
+58 800 136 2072(Venezuela) 1 0
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LATAM Airlines / LAN Airlines Complaints & Reviews

LATAM Airlines / LAN Airlines / special meal request - not available

Tb
Feb 11, 2019

I am unable to book a special meal (vegetarian) from Lima - sao paulo - lima.. They say that this service is not offered for flights of 6 hours or less when the website they say it can be booked for flights longer than 3.5 hours. Lima - santiago has the option to book and also serves vegetarian...

LATAM Airlines / LAN Airlines / delayed flight

Ew
Jan 13, 2019

My flight was delayed almost 5 hours, while travelling from Cusco to Puerto Maldonado, on 24th of December 2018. It meant I had to spend christmas Eve partially in the irport and in the hostel in Puerto Maldonado. Latam destroyed my plans, and not even bothered to inform me early about any...

LATAM Airlines / LAN Airlines / latam website not taking reservations payment

Wi
Jan 10, 2019

I have 2 reservation numbers since last evening: SILUWV for William ZMHCGE for Cristina I have entered credit card number multiple times and website is not working for payment. I call the contact center and am told they can book the same for a higher price???? I just want to pay the price...

LATAM Airlines / LAN Airlines / fee refund

Ed
Jan 1, 2019

The following is the complaint we submitted to LATAM and we are yet to hear back: We placed an application for a refund of ticket cost on 29 May 2018 and since then we have been through a very frustrating process with Latam. I had purchased a ticket to go to Chile and see my father in...

LATAM Airlines / LAN Airlines / additional baggage charge

Wl
Dec 17, 2018

Flying from Trujillo to Lima - booked my ticket, clearly advertised $15 for the checked bag. I tried three times to book, there was never an option to include the bag. I assumed you pay at the airport. Get to the airport and now they want to charge me $25. I explain that there was no option...

LATAM Airlines / LAN Airlines / cancelation, delay, missing connexion, 2 days arrival letter...

Ag
Oct 28, 2018

Hello, I booked my ticket from Johannesburg to Bogota with a stop in Sao Paulo departure on the 26th of October. My booking reservation number is CQVIFR. The total was 870.93 euros. The original itinerary was a departure on friday 26th of October at 11:05 am arriving in Bogota on the...

LATAM Airlines / LAN Airlines / customer service

Ro
Oct 23, 2018

On Thursday 25th of October, in Sao Paulo Airport, Brazil (Terminal 3 International Flights) Gateway 310 for Flight LA 8090, I approached the gateway 310 desk to ask for assistance. I needed to know what time the plane would land in Santiago Chile. I had lost my last flight and when the new...

LATAM Airlines / LAN Airlines / my mom passed away and I haven't received my refund

An
Oct 16, 2018

I think I've never seen a company with such disrespect and disregard for its customer, as Latam does. I bought my flight from Australia to Brazil and spent AUD 1.269, 00 for that, but unfortunately my mother passed away and I had to anticipate my flight to be present at her funeral. When I...

LATAM Airlines / LAN Airlines / flight booking problems on wednesday 26 september

Ja
Oct 14, 2018

To LATAM Airlines Good morning, On Tuesday 25 September 2018, we bought 3 return flights to the Galápagos Islands on the internet for US$ 607.92. We thought this was very good value. We were pleased. We paid with our credit card and were excited about our trip the next day. Below are...

LATAM Airlines / LAN Airlines / flight booking to galápagos islands on 26/09/2018 - código de reserva: ajbfdl

Fi
Oct 14, 2018

Good morning, On Tuesday 25 September 2018, we bought 3 return flights to the Galápagos Islands on the internet for US$ 607.92. We thought this was very good value. We were pleased. We paid with our credit card and were excited about our trip the next day. Below are details of our...

LATAM Airlines / LAN Airlines / refund of travel voucher

Al
Oct 2, 2018

I have received a travel voucher in 29 April 2018 N° 04529294406970. which still hasn't been refunded, I have spent over a 150$ calling Argentina from South Africa, every time I get a new case number with the company, last call I made I got a new case number and they told me the funds have...

LATAM Airlines / LAN Airlines / food

Ju
Sep 30, 2018

My father was flying with LATAM trom Lima to Vienna and back. Because he is vegetarián we asked for veg option. They told us IS not possible. The flight from Lima to Spain IS 12hours. And then he need to change to Vienna. So he needs to be hungry. That means if you are vegetarian you dont eat...

LATAM Airlines / LAN Airlines / missing baggage

Tr
Sep 27, 2018

I flew from Brasilia to São Paulo on Saturday 22 September 2018, then São Paulo to Luanda (22 Sept) and then Luanda to Johannesburg (23 Sept). The LATAM ground hostess doing the check in in Brasilia insisted that my luggage (2 suitcases) must be booked straight through to Johannesburg. Thi...

LATAM Airlines / LAN Airlines / creation of case #11748503

Ma
Sep 25, 2018

For the last couple days I have been trying to get a straight answer from LATAM regarding my request. I have a ticket from Miami to Rio de Janeiro on October 2, 2018. In this interim, my mother got hospitalized and I requested to change my ticket as soon as possible. I called LATAM in the...

LATAM Airlines / LAN Airlines / airline reservation code: jbifhd (la)

Pe
Sep 11, 2018

We my husband and myself have reserved flight today 12.09.2018 from Sydney to Auckland on flight LA800 departing from Sydney at 11 past 10 AM. We are travelling for our child birthday today 12.09.2018. Took 1 hour waiting for check out to find out the flight is cancelled.There is no...

LATAM Airlines / LAN Airlines / customer service & professionalism

Pt
Sep 10, 2018

I am writing to complain about the embarrassing level of service, efficiency, professionalism and the way in which I have been treated by your airline. My flight from London to Sao Paulo was delayed, getting me into Sao Paulo very late. Upon arrival, I needed to transfer from GRU to CON...

LATAM Airlines / LAN Airlines / lost suitcase

Ka
Aug 28, 2018

Dear Sir/Madam, I am seeking your assistance in receiving compensation for my lost luggage. This matter has already extended beyond a reasonable timeframe and this delay in addressing this issue along with the consistent lack of service on your end has already caused a great deal of...

LATAM Airlines / LAN Airlines / horrible experience with latam. worst airline ever!

Am
Aug 19, 2018

This is literally the worst airline I have ever traveled on. Starting from the check-in at LAX, the staff was incredibly unprofessional and rude. Our flight# was LA2477 on AUG5th from LA to Lima. Our take off was supposed to be at 2pm, but they boarded us at 4pm without any explanation or...

LATAM Airlines / LAN Airlines / jkla17092 no luggage arrived/bad customer services/airplane bathroom smells dirty

Sa
Aug 8, 2018

After i had a hard time leaving Ecuador, ticket agent didn't speak or understand English. My husband had a CPAP machine for sleep apnea, He carry on his machine from NY to Ecuador -Guayaquil. no problem. but leaving Guayaquil it was a mess. I had a break down, vomited and my husband chest...

LATAM Airlines / LAN Airlines / supervisor

In
Aug 7, 2018

The supervisor Nathaly Rios that works in Latam Airlines in cali-Colombia is an unprofessional, Rude lady I don't know how this lady can be call supervisor, my son almost missed his flight because she was saying that my son had dual citizenship she made me go back and forth to immigration...

LATAM Airlines / LAN Airlines / flight from lima to iguassu falls

Mr
Aug 5, 2018

We are a family of 4 travelling from Lima to Iguassu Falls on 28th July 2018. Scheduled flight was at 12:35 via LA2443. Our connecting flight was delayed and we got to the checked in counter at Lima at 11:25 but the counter staff wouldn't allow us to check in as they said counter wa...

LATAM Airlines / LAN Airlines / flight home from brazil to australia on 20th july - 23 july

Do
Jul 24, 2018

Dear Sir/Madam My name is Donna Nayler, I am writing to you in absolute disbelief as to my experience with your airline. I paid $2600 Australian dollars to travel to Brazil and return back to Australia. The flights were chosen to ensure I got their quickly and with minimal transit stop...

LATAM Airlines / LAN Airlines / lost luggage/ reimbursement voucher

Ma
Jul 16, 2018

Latam Airlines is the worst airline to deal with. On December 10, 2017, I travel to Argentina and upon arriving there I had no luggage. My whole time there no luggage, I had to purchase clothes there. It's been 8 months since they lost my luggage and 4 case numbers later still no progre...

LATAM Airlines / LAN Airlines / despicable service from lantam airlines

Me
Jul 5, 2018

Extremely disappointed in the service from Latam Airlines. We had missed check in by a few minutes, the check in staff refused to assist us! There was still about an hour before the plane was due to depart from Auckland to Sydney. They could have easily assisted with getting my Mom to the...

LATAM Airlines / LAN Airlines / flight cancellation

Lo
Jun 29, 2018

My experience with LATAM airlines has been disappointing from start to finish. Canceling a flight simply because it was undersold and then forcing passengers who had a direct flight from NYC to Lima to fly to Buenos Aires and still arrive in Lima over 15 hours after the original itinerary...

LATAM Airlines / LAN Airlines / comportamiento anético

Na
Jun 23, 2018

El 19 de mayo viaje desde Los Angeles hasta Buenos Aires con escala en Peru en el vuelo LA 601. Cuando llegue a Peru me dieron la noticia de que habia 5 horas de retraso. Si yo viajo es por trabajo, vacaciones o emergencia. En este caso fue vacaciones. NO TIENEN DERECHO A ARRUINARLE LAS...

LATAM Airlines / LAN Airlines / travel voucher refund payment not received

Zi
Jun 21, 2018

On the 19th of May 2018, I requested my Latam travel voucher# 04529293952584 to be refunded to my Ecuadorian bank account# 2203662996 (Banco Pichincha) to the value of $100.00. To this date, the refund has not been processed, though I have contacted the center on a number of occasion...

LATAM Airlines / LAN Airlines / change of schedule

Jo
May 31, 2018

We are traveling to Chile this coming 9th of June, and had purchased tickets for a non-stop flight there and back, and just received a call that Latam does not fly non-stop anymore and our flight was changed with at least 4 hours of layover, when I booked the flight I paid more for a...

LATAM Airlines / LAN Airlines / latam canceled flight from santiago did chille

Vl
May 13, 2018

Hi I was flying on Latam Airlines last month from Melbourne to Santiago the Chille . Than I should get following flight to Lima. But flight was canceled due some strikes. I had to wait on the aierport for more than 9 hours to get new connection flight to Lima. It was so stressful with no...

LATAM Airlines / LAN Airlines / damaged luggage, missing items and stined items

Ju
Mar 28, 2018

I Judith Zimermann flew on Sunday, March 4th, 2018from Miami Fl to Santiago, Chile on Latam flight # 501 Upon arrival I went to pick up my luggage and to my big surprise I found one of my suitcases completely open (zipper ripped/broken) my stuff was hanging out /falling around as they went...

Latam Airlines (formerly LAN Airlines) / flight cancelled

Cc
Mar 23, 2018

Hello, I am contacting you because we got our flight cancelled on Wednesday March 21st because of the snow storm in New York. (Airline Confirmation Numbers LATAM Airlines: YZLNOW, last name PRUNIERES) LATAM was unable to find us another flight before Sunday 25th of March : 4 day...

Latam Airlines (formerly LAN Airlines) / ref# mia4m11058

Le
Feb 18, 2018

Dear Sir/Madam This email is in response to our claim Derek and Leslynne Miller as shown below [email protected]> To: "[email protected]" Sent: Tue, Feb 6, 2018 at 9:53 AM Subject: Baggage Status Update File reference: MIA4M11058 Dear Customer This message is system generated...

Latam Airlines (formerly LAN Airlines) / claim 8622211 - ticket 8409674: la531 at jfk to lima

Cl
Feb 8, 2018

I have received terrible customer service. This is unacceptable. I was guaranteed a reimbursement for my travel to and from home from JFK after a completely mishandled night of customer service. My flight was supposed to leave on January 5 at 10:30 PM AV531. We were kept at the airport...

Latam Airlines (formerly LAN Airlines) / lost luggage, compensation & full complaint report

Ja
Jan 26, 2018

Latam Complaints Report: Please accept this as the first stage of an official complaint against Latam Airlines. This complaint will be followed up with the necessary legal action unless suitable compensation is provided. We are currently seeking legal advice with regards to thi...

Latam Airlines (formerly LAN Airlines) / zero customer service

Ch
Jan 15, 2018

I send a complaint to the company with 2 delayed flights, 2 connections lost and 3 days more on travel (16/12/17 and 07/01/18) during my travel from Antananarivo to Santiago and return. All the problems are from Latam flight. I send them now the 15/01/2018 a complaint to request refund and...

Latam Airlines (formerly LAN Airlines) / missing valuables on latam flight puq-scl (la 292) - jan 3, 2018

Jk
Jan 7, 2018

Flight personnel tried to get the hand carry to store at the middle of the cabin, from seat number 1L/1K, due to overload hand carry of other passengers. We were forced to remove the purse containing cash USD9, 600.00 and documents. Which later on we discovered was left on the seat. We reported it immediately to the ground LATAM crew but was ignored

Latam Airlines (formerly LAN Airlines) / never received my pre ordered meal

Ra
Dec 8, 2017

I am a Muslim man, my religion prohibits me from eating certain foods. I am only allowed to eat foods that are halal certified. When booking my ticket I specifically chose the halal meals option hoping to eat something to eat during my travels(which was very long- Johannesburg to Argentina) The...

Latam Airlines (formerly LAN Airlines) / airline

Ha
Nov 21, 2017

Good evening, I have just returned from Santiago on your flight from Santiago at 20.55 the flight was IB 7322 to Madrid on 19/11/2017The aeroplane was very comfortable but the food you offered was terrible. It was over cooked and presented worse than any airline I have been with in 50...

Latam Airlines (formerly LAN Airlines) / I forgot my duty free bag in airplane when I got it back someone eat all 1 box of my chocolates

Sk
Nov 3, 2017

My flight is from New York (jfk) to Santiago, Chile. But i have connect flight in Lima. When i got out from the airplane after 30mins, i realized that i forgot my duty free bag and inside the bag is 4 boxs of chocolates, it's a gift for my family. I went to Latam counter and talked with...

Latam Airlines (formerly LAN Airlines) / completely impossible to book oneworld reward flights

To
Oct 30, 2017

I have been trying to use my LATAM km (100, 000km which are expiring tomorrow) for 2 months now. Customer service is absolutely horrendous. I have called the contact center countless times and lodged countless tickets. Each time all I get is an email saying LATAM tried to call me - but I...