CB Airlines and Air Travel Aer Lingus Group

Aer Lingus Group review: Carrying of firearms on aer lingus return flights.

John O'Farrell of US

Feb 24, 2026 5:00 am EST

Verified customer

Featured review

I have recently used Aer Lingus to fly to Berlin to attend a sporting function. I had a sporting rifle in my luggage. I followed Aer Lingus protocols by informing them by phone many days before my flight. A note was made and I was told to present my firearm as checked luggage in Dublin. There was absolutely no problem in Dublin and I asked the check in person to please make it known that my rifle would be returning with me from Berlin in three days time on my return flight. In my return flight, the check in desk in Berlin had no record of my stating that I was returning with a firearm. It resulted in having to wait until everyone else was on board before a supervisor was summoned who contacted Aer Lingus and allowed the boarding to proceed. I barely made my flight. It appears that the information that was recorded in Dublin regarding my firearm could not be seen by check in staff in Berlin. The reason I am complaining about this is that the very same thing happened last February as well. I made a complaint to Aer Lingus which I will include the reference number of, and it took six months for them to reply, stating that they were sorry and they would update procedures. This clearly has not happened. The issue appears to be the breakdown in communication between the carrier and the check in staff in Berlin. I might add that it is a third party company that handles check in for Aer Lingus in Berlin as they do not have an office there. I would really like this sorted as it is a good service apart from this embarrassing and frustrating experience that occurs each time and does not appear to be addressed.
Aer Lingus Case Reference [protected]. I did not use the complaint services this time as it appears that there’s no point.

Desired outcome: Improved communication between Aer Lingus and third party check in staff.

Confidential Information Hidden: This section contains confidential information visible to verified Aer Lingus Group representatives only. If you are affiliated with Aer Lingus Group, please claim your business to access these details.

0 comments

Add a comment

Aer Lingus Group - Delay flight, missed connection and lost baggage 7

Aer Lingus Group - customer service 2

Aer Lingus Group - Illegal activity on board aircraft 1

Resolved

Aer Lingus Group - Cancelled Flight and V.V Poor Service

Resolved

Aer Lingus Group - Lost my luggage 4

Resolved

Aer Lingus Group - Trip from Dusseldorf airport

Aer Lingus Group - Refunds overcharging and racist behavior

Aer Lingus Group - exchange rate

Resolved

Aer Lingus Group - Appalling business class experience with aer lingus

Aer Lingus Group - Baggage claim - delayed baggage - aer lingus ref 13359296

View all Aer Lingus Group reviews and complaints

Aer Lingus Group Contacts

Aer Lingus Group phone numbers

+353 189 080 0270

Click up if you have successfully reached Aer Lingus Group by calling +353 189 080 0270 phone number 1 1 users reported that they have successfully reached Aer Lingus Group by calling +353 189 080 0270 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +353 189 080 0270 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +353 189 080 0270 phone number

100%
Confidence score

Customer Service

+353 189 080 0600

Click up if you have successfully reached Aer Lingus Group by calling +353 189 080 0600 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +353 189 080 0600 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +353 189 080 0600 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +353 189 080 0600 phone number

Ireland (Reservations

+353 189 080 0258

Click up if you have successfully reached Aer Lingus Group by calling +353 189 080 0258 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +353 189 080 0258 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +353 189 080 0258 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +353 189 080 0258 phone number

Ireland (AerClub

+353 189 080 0147

Click up if you have successfully reached Aer Lingus Group by calling +353 189 080 0147 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +353 189 080 0147 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +353 189 080 0147 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +353 189 080 0147 phone number

Ireland (Baggage

+353 18 868 202

Click up if you have successfully reached Aer Lingus Group by calling +353 18 868 202 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +353 18 868 202 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +353 18 868 202 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +353 18 868 202 phone number

Head Office, Dublin

+49 180 513 3209

Click up if you have successfully reached Aer Lingus Group by calling +49 180 513 3209 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +49 180 513 3209 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +49 180 513 3209 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +49 180 513 3209 phone number

Germany

+41 442 869 933

Click up if you have successfully reached Aer Lingus Group by calling +41 442 869 933 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +41 442 869 933 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +41 442 869 933 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +41 442 869 933 phone number

Switzerland

+43 158 536 3040

Click up if you have successfully reached Aer Lingus Group by calling +43 158 536 3040 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +43 158 536 3040 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +43 158 536 3040 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +43 158 536 3040 phone number

Austria

+44 333 006 6920

Click up if you have successfully reached Aer Lingus Group by calling +44 333 006 6920 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +44 333 006 6920 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +44 333 006 6920 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +44 333 006 6920 phone number

UK (Customer Service

+44 333 004 5000

Click up if you have successfully reached Aer Lingus Group by calling +44 333 004 5000 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +44 333 004 5000 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +44 333 004 5000 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +44 333 004 5000 phone number

UK (Reservations

+44 333 004 5777

Click up if you have successfully reached Aer Lingus Group by calling +44 333 004 5777 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +44 333 004 5777 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +44 333 004 5777 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +44 333 004 5777 phone number

UK (AerClub

+1 (516) 622-4226

Click up if you have successfully reached Aer Lingus Group by calling +1 (516) 622-4226 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +1 (516) 622-4226 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +1 (516) 622-4226 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +1 (516) 622-4226 phone number

USA (Customer Service

+1 (516) 622-4222

Click up if you have successfully reached Aer Lingus Group by calling +1 (516) 622-4222 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +1 (516) 622-4222 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +1 (516) 622-4222 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +1 (516) 622-4222 phone number

USA (Reservations

+1 (800) 474-7424

Click up if you have successfully reached Aer Lingus Group by calling +1 (800) 474-7424 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +1 (800) 474-7424 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +1 (800) 474-7424 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +1 (800) 474-7424 phone number

USA and Canada (Reservations

+1 (888) 750-0868

Click up if you have successfully reached Aer Lingus Group by calling +1 (888) 750-0868 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +1 (888) 750-0868 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +1 (888) 750-0868 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +1 (888) 750-0868 phone number

USA and Canada (AerClub

+61 130 030 4016

Click up if you have successfully reached Aer Lingus Group by calling +61 130 030 4016 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +61 130 030 4016 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +61 130 030 4016 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +61 130 030 4016 phone number

Austalia

+64 93 083 351

Click up if you have successfully reached Aer Lingus Group by calling +64 93 083 351 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +64 93 083 351 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +64 93 083 351 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +64 93 083 351 phone number

New Zealand

+81 353 631 166

Click up if you have successfully reached Aer Lingus Group by calling +81 353 631 166 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +81 353 631 166 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +81 353 631 166 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +81 353 631 166 phone number

Japan

+27 216 832 838

Click up if you have successfully reached Aer Lingus Group by calling +27 216 832 838 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +27 216 832 838 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +27 216 832 838 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +27 216 832 838 phone number

South Africa

+966 38 955 512

Click up if you have successfully reached Aer Lingus Group by calling +966 38 955 512 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +966 38 955 512 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +966 38 955 512 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +966 38 955 512 phone number

Saudi Arabia

+971 43 166 752

Click up if you have successfully reached Aer Lingus Group by calling +971 43 166 752 phone number 0 0 users reported that they have successfully reached Aer Lingus Group by calling +971 43 166 752 phone number Click down if you have unsuccessfully reached Aer Lingus Group by calling +971 43 166 752 phone number 0 0 users reported that they have UNsuccessfully reached Aer Lingus Group by calling +971 43 166 752 phone number

UAE

More phone numbers

Aer Lingus Group emails

customerqueries@aerlingus.com

100%
Confidence score: 100%

Support

Aer Lingus Group address

Head Office Building, Shamrock House, Dublin Airport, Dublin, Ireland

Aer Lingus Group social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Feb 24, 2026
View all Aer Lingus Group contacts