A&E Factory Serviceassault and poor service

A
This review was posted by
a verified customer
Verified customer
Review updated:

After two months of screw-ups by this company in attempts to fix our brand new whirlpool washer (So that is six appointments and they were late for every single one) , the last technician left our washer with hoses broken but told us it was fized. It flooded our entire third floor and ruined our 2nd floor ceiling. Now we are stuck with a broken washer and a flooded house. To add insult to injury, when the man (The same one who left the machine broken) came back to fix it today, he assaulted me. I know have bruises all over my legs and a police report to prove everything, but unfortunately the company still could care less and made no attempts to pay for nor apologize for flooding our house or sending an aggressive repairman to work on our machine.

Responses

  • Bm
    Bmc0724 Jul 12, 2019

    Got a brand new LG Dishwasher, refrigerator, and stove, not even 6 months old, they had to come repair my fridge TWICE and now the dishwasher needs repair. They told me they would be here today (July 12) between 8 and 12. Here it is after 12, no decency to call and say they will be late. I call, the lady informs me that they would be here between 12 and 2 that the repair man was running late. So that’s 6 hours of sitting here waiting on my ONE DAY off. after we hang up with her, the repair man finally calls and informs us that I was just added to his route 45 MINUTES AGO. Mind you, I got the reminder phone call YESTERDAY about my appointment today. Still waiting for him to show up. VERY unsatisfied customer. Will never buy LG appliances again, will never recommend LG, will NEVER recommend A&E to ANYONE. The only thing worse than the quality of these appliances, is the customer service from this bs company.

    0 Votes
  • Le
    Leticia Pierce Nov 27, 2012

    [protected]
    My refrigerador decomposed and since I have warranty I scheduled for someone from AYE factory service to come out and service my refrigerador. They were suppose to come Monday but they did not. I took a day off from work this day. I called them that Monday afternoon and they tell me they will come Tuesday. The same thing happened Tuesday. They did not show and I took a day off of work to wait for them. When I call on Tuesday afternoon Willy and Martha from the spanish department. They tell me that when they called to confirm the appoinment that Tuesday someone told them they did not need the service. Willy and Martha tell me that they must have dialed the wrong number. They said that they dialed [protected] but my number is [protected]. This excuse is not good enough for them to have canceled the appointment. If they would have asked, "Who am I speaking with" and the person would not have been Leticia Sanchez, they should have understood they were speaking with the wrong person. I hope you understand this. They could not. I dont know if AE factor service is just a fraud, charging for warranty and then not giving the service. They could not give me an email to file a complaint. These customer service representatives were rude tried to treat me like as if I was an idiot. The world does not work on excuses. I will also send a copy to the Better Business Bureau. I am sure if I did not pay you on time you would report me to the credit bureau. They also made me give them all kinds of information before they could attend me. But I had all receipts and could answer the thousand questions they asked before they could attend me. This is a bad representation for AE factor service. I am upset and disapointed. I will also send a copy to Lowe's. These two reps said they recieved my information from Lowe's trying to put the blame on Lowe's. This is not true since representatives from Lowe's have called me before and they do not have my telephone number incorrect. Lowe's called me several times when they delivered the refrigerator therefore they have my number. The number I called to make the service is [protected].

    Leticia Sanchez


    My refrigerador decomposed and since I have warranty I scheduled for someone from AYE factory service to come out and service my refrigerador. They were suppose to come Monday but they did not. I took a day off from work this day. I called them that Monday afternoon and they tell me they will come Tuesday. The same thing happened Tuesday. They did not show and I took a day off of work to wait for them. When I call on Tuesday afternoon Willy and Martha from the spanish department. They tell me that when they called to confirm the appoinment that Tuesday someone told them they did not need the service. Willy and Martha tell me that they must have dialed the wrong number. They said that they dialed [protected] but my number is [protected]. This excuse is not good enough for them to have canceled the appointment. If they would have asked, "Who am I speaking with" and the person would not have been Leticia Sanchez, they should have understood they were speaking with the wrong person. I hope you understand this. They could not. I dont know if AE factor service is just a fraud, charging for warranty and then not giving the service. They could not give me an email to file a complaint. These customer service representatives were rude tried to treat me like as if I was an idiot. The world does not work on excuses. I will also send a copy to the Better Business Bureau. I am sure if I did not pay you on time you would report me to the credit bureau. They also made me give them all kinds of information before they could attend me. But I had all receipts and could answer the thousand questions they asked before they could attend me. This is a bad representation for AE factor service. I am upset and disapointed. I will also send a copy to Lowe's. These two reps said they recieved my information from Lowe's trying to put the blame on Lowe's. This is not true since representatives from Lowe's have called me before and they do not have my telephone number incorrect. Lowe's called me several times when they delivered the refrigerator therefore they have my number. The number I called to make the service is [protected].

    Leticia Sanchez

    0 Votes
  • Sd
    sdbaral Jan 22, 2011

    A&E just cancelled on us--3 hours after they were to come. total waste of sitting around on a saturday waiting for them. COMPLETELY USELESS COMPANY!

    0 Votes
  • Jo
    joey Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    A&E service is the same as Sears.

    0 Votes
  • Ca
    Carolyn chotvacs Oct 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The repair man never asked me if he should go ahead and fix the dishwasher, even though he said it was not covered under the warranty. He just fixed it and gave me a bill and made me pay him on the spot even though I didn't want him to fix it if I had to pay.

    0 Votes

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