ADT Security — home burglary monitoring
My home was monitored by adt security and when I moved out in 1/2017 I informed them that I now have only cell phone service since I had cancelled ny home phone line. However I requested that they continue the burglary monitoring service which I was told could be done through cell phone too. I continued paying the monthly service charge and to my shock discovered only last month (After 21 months) that my home was not being monitored because they needed to install a different equipment to monitor a home through cell phone. I was never told this initially and adt had no qualms to continue charging for a home they were not monitoring!! Of course I have now discontinued the service but I did not get any refund for the 21 months I was needlessly charged.
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