The complaint has been investigated and
resolved to the customer's satisfactionResolved ADT — horrible disrespectful rude customer service and rebate scam
resolved to the customer's satisfaction
We had recently chosen ADT security system to protect our home. THe subcontractor was Nightwatch Protection out of Salem New Hampshire. The installation went well and there was a come on rebate that you pay 99.00 and then you are sent a 99.00 Visa gift card. My first month of service was charged to my Am/Ex card. A month later I recieved a notice to send in a Check for 99.00 for the install fee as my card was rejected. (I own a home and business and a gold, platinum am/ex cards and have impeccable credit). After app 7 minutes getting through to a human, she told me I had NO balance and did not need to send payment, but something was not right and I questioned why we received the notice of denial and we worked to update the info. I then remembered the rebate that I should have recieved by now and the woman I talked to gave me yet another 800 and for the next 25 minutes I chased down the right person to process the rebate request. I talked to 5 different women by three differnt numbers and at one point I reached the same woman twice. This person's name in Rhonda. I don't know what her title is but she is in the Nightwatch Protection Inc. Salem NH office. She said she was going to help me and not yet again hand me over. When she brought up my file she noticed the Credit card denial and with great attitude in her voice demanded more info. I told her that I just went through all that and I just want to get to the rebate Visa card. She asked me who I talked to and because it had been so long on the phone and with so many people that I gave her two names that began with L and to help I said I believe that the woman was black from her voice nuances.. Rhonda then went on a rampage and basically called me a bigot and said that no one is black or white in her office etc etc etc.. It is then that I realize that the Visa rebate is a scam and she is covering something up and I could never trust ADT with the security of my home, family and business. SHe told be that I was terminiated and I told her that I would never do business with a company that was so irrational and unprofessional as well a thiefs and to set the record straight of who I am... I am married to a black man and my children are half -black and I have many friends that are BLACK !!!. SO FOLKS LEARN FROM MY FRUSTRATIONS. KEEP YOUR BUSINESS LOCAL AND AVOID AT ALL COST ANY OF ADT PRODUCTS AND PROMOTIONS.AND AFFILIATES ...BUYER BEWARE!!!
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