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4.2 112 Reviews

Catherines Complaints Summary

0 Resolved
16 Unresolved
Our verdict: Engaging with Catherines at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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12:00 am EST

Catherines Disappointing Customer Experience

As someone who values quality service and reliable products, I must express my disappointment with Catherine's Plus Sizes. Reading through various reviews, it's disheartening to see numerous customers facing issues with their orders, from incorrect shipments to poor customer service. One customer shared their frustration about an order being sent to the wrong address and the company's refusal to rectify the situation, leaving them out of pocket. Another customer highlighted the lack of transparency and delays in receiving refunds, showcasing a lack of accountability. These experiences paint a concerning picture of Catherine's commitment to customer satisfaction. As a potential customer, it's essential to consider these reviews before making a purchase to avoid similar pitfalls. Remember, your shopping experience should be seamless and enjoyable, so choose wisely.

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6:54 pm EST
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Catherines Can't help but to shop here

I am a plus size woman and the clothing and shoes I buy from Catherine's may be expensive but they last a very long time. They clothes are incredible. Will keep shopping with them.

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5:56 pm EST
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Catherines Positive Experience

I have found their site to be easy to navigate. I found having the live chat to ask questions to be very helpful. I feel the clothes are of a very good quality. I love being able to pick the order up at the store. You may also make your returns at the store's so you don't have to pay any return fees.

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Is Catherines legit?

Our verdict: Complaints Board's thorough examination reveals Catherines as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Catherines stands out for its commitment to quality and security. Clients considering Catherines should delve into its customer service record to gauge compatibility with their expectations.

Catherines earns 91% level of Trustworthiness

Perfect Trust Endorsement: Catherines achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Catherines. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Catherines has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Catherines's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Catherines.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Catherines.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Catherines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Catherines.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Catherines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Catherines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Size-Inclusive Styles
    2. Quality Plus-Size Fit
    3. Diverse Fashion Range
    4. Frequent Discounts
    5. Loyalty Rewards Program
  1. Cons
    1. Limited Size Range: Focuses mainly on plus sizes.
    2. Higher Price Points: May deter budget-conscious shoppers.
    3. Less Trend-Focused: May not appeal to younger demographic.
    4. Narrow Target Market: Excludes potential broader audience.
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Catherines Awesome!

On the 6 of September, 2022 I orded 3 dresses from Catherines online. Received them on the 12th. I love my new dresses. They are perfect in size and fit. They are so soft. Love them! I'm sorry that others have had bad experiences with Catherines, however, for me, it was an awesome shopping experience.

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Catherines Soft comfortable clothes with style!

My go-to place for work clothes. I was given several outfits for Christmas for a new job.
I love them so much I want the work pants in every color and have recommended to coworkers and friends. I love the site to store feature so that I can browse for the perfect outfit online, then try it on in the store for the perfect fit.

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Catherines So thrilled!

I was so happy to see that Catherines came out with black and Jean coloered knit Jean pullons with working pockets in the front and the back last year! I ordered 4 pairs! Then I found the same colors and style in capris a week ago and ordered another 4 pair! So thrilled! Keep it up! Would be even better if more colors would be available! Yippee! I cannot find these anywhere else!

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Catherines I would like to give a cuddo to your employee

I visited your store in Longview Texas & was greeted by your employee-Lytandra (store#***). She is a real asset to Catherines. Ms Lytandra was exceptionally polite throughout my transaction. She was extremely patient& helpful to me. Being in a wheelchair didn't alter her profession attitude & helpfulness to other customers. Ms Lytandra made my shopping experience delightful. Thank you to Lytandra.

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Catherines Catherines-user friendly shopping

Catherines online shopping is easy.

You start by choosing your price range, size, color. Appearel. Tops, bottoms, etc.
Your choices are appear, they give excellent descriptions, there's a size chart available.
After you have made your choices, check-out is easy. They take all major credit cards, including their own.
You can pay for shipping to your home or have your purchase sent free to your nearest Catherines Store.

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Catherines GREAT STORE!

I've been shopping at Catherines in Poughkeepsie for the past 4 years. Buy all my clothes there. L love this store for several reasons. It does not matter who is working in the store I always receive first class service every time. The staff always goes out of their way to be helpful. I'm always shocked at the register by the final total. After they count all the discounts and perks, my bill is always much lower than I expect. I love the fashions and it is very rare that I walk out with out buying something. LOVE LOVE this store. Wouldn't shop anywhere else.

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Catherines A store that gets my fit with style & Sass!

Recently, I visited Catherines in Parma, ohio(store 5777). I have always found the clothing at catherine's to be for the "older" crowd, im 32 and need clothing that is flattering but trendy as well! I needed a bra bad. My mom and I were blown away at the level of personal care this wonderful store gave us! Both employees worked together to give me information on the many types of bras to get my perfect fit! Andrea Ramos was so patient and stepped me through to my fit down to my activity! The biggest shocker was the variety and flavor of clothing catherines now has to offer! I am really looking forward to the social events Andrea hipped us to. Forever grateful. Thank you to the store, 2 employees and most of all. Thank you Catherines!

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Catherines Worst customer service I've ever experienced

I had an issue with Catherine's overcharging me for shipping (I'm in Canada) a couple of years ago. Catherine's customer service refused to back down until I went to the Better Business Bureau, and it was resolved within a day, in my favour. I didn't shop Catherine's again until this past summer, thinking I'd give them another chance. They were having a sale, so I tried to make an online purchase. Every time I tried to place my order, I'd get a message saying it didn't go through and to try again. I did that four times until it worked. Then I received four order verifications from Borderfree (Catherine's partner), though NONE from Catherine's that my orders had gone through. I called Catherine's customer service immediately to make sure that I would receive only 1 order. The rep assured me that I'd receive only one. I received 4. Luckily, I was planning a trip to the states so I was able to return 3 of them easily. Back home, I tried to place an order once more. The order went through smoothly and I thought I'd have no problems this time around. When I received a package from Catherine's, I was shocked to see that I'd received another customer's order. I contacted them through their website (because the international customer service phone number doesn't always work) and explained what happened. I asked if I were going to receive my actual order, how to deal with the order I received. (Canadians don't get the option of being able to return things for free. We have to pay the shipping.) It became a gong show. The rep asked for photos of the items I received, with the tags visible, and the info on the packing slip. I sent them, exactly as asked. The rep said she couldn't open the "attachments". (I send them in the body of the email, and not as attachments.) I tried again. Same result. I tried sending them one at a time. She was able to open each of them, but said that I'd neglected to display the tags in the photos. I sent the identical photos AGAIN, with the tags/numbers circled. (I've included one of the pics I sent to Catherine's, as requested.) She said she couldn't open my "attachments". Not once did she address the issue of if I were going to actually receive the order I paid for (which, btw, was double the amount of the other customer's order) This went on for two days, In the end, the rep told me that my payment would be refunded immediately, I would NOT be receiving my order, and that I should "throw away" the other customer's order. (I donated them to a shelter.) When I received my next credit card statement, not only had I not been reimbursed, I'd also been charged for the other customer's order! I contacted them once again, and was told that my refund would take 6 weeks and they'd remove the other customer's charge. I did receive my refund eventually, but ended up paying the other charge because I just couldn't face dealing with their customer service again. I will never shop Catherine's online, again. I wish I could say I won't shop them ever, but they do sell good quality plus-sized clothing, and that's difficult to come by.

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Catherines Oh Goody! Received a Catherine's Catalog Today! (Sarcasm)

Why in the world would FULL BEAUTY BRANDS send me any of their catalogs after the horrible and dishonest way they treated me when I attempted to purchase an item from one of their catalogs (Woman Within) a couple of years back? (Lol... that's really amusing)! The catalog looks well in the bird cage with "bird substance" on it... big grin. A couple of years back when I ordered from their Woman Within catalog, they sent me the wrong item. Instead of the jeans I ordered, they sent me HUGE men's sports pants (which is NOT even featured in a Woman Within catalog, but, instead, apparently... must be from one of their men's catalogs). When I called, they were not very nice and would not own up to their "mistake." (Obviously, when they run out of an item, they just send whatever and expect the recipient to shut up & pay up... the clothing "mafia"... no less). They refused to pay for return postage. If I would have sent it back, I would had had to pay the return postage and they would have most likely charged a restocking fee (even though the item was NOT even remotely what I had ordered)! I ended up and just paid the bill and actually donated the sports pants to a CHARITY (because I'm awesome that way... hahaha) just so I did not have to deal with FULL BEAUTY/WOMAN WITHIN anymore. Six months later (SURPRISE! SURPRISE!) I get a collections agency notice stating that I did not pay that bill when, in fact, I did PAY that bill. I contacted the collection agency directly in writing (special delivery) and also provided proof that the bill had been paid (yes! I keep excellent bookkeeping records) along with a desist letter. I also informed Full Beauty headquarters (special delivery) through the mail with a nice little explanatory letter (along with proof of payment of the bill). I also contacted all the credit bureaus. It seems to me that this company is very vindictive. I stood up for myself on the phone when I first called them to report that they sent me the wrong item. The Rep clearly did not appreciate being told that the company should CORRECT their mistake... & that they should NOT expect the customer to just blindly accept their total incompetence. I did not scream or yell or name call; however, I was very much to the point after the Rep refused to assist me as a customer in any way. I am guessing that this just didn't sit well... so hence, harassment through the mail six months later in the form of a collections agency letter that I did not deserve as the bill was paid in full even though the item was clearly NOT what I ordered. I just wanted to get rid of them (and here they are again shoving a catalog at me through the mail... lol)! So be warned! If one chooses to interact with FULL BEAUTY or any of its companies (Catherine's, Woman Within, etc), do not plan on a very pleasant experience. Definitely don't plan on receiving anything that even remotely resembles what you ordered. Also, be ready to have to clear up any collections proceedings they initiate (even if you paid the bill in full). It is not a good idea to have dealings with this business or any of its associated companies... less than reputable behavior on their part.

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Catherines Scary, mean customer service associate. scared to come back in the store to shop

I had been to Westminster, CO store to purchase 10 pants, and a few dress tops and thought they were drop dead gorgeous, and the manager at that store was very helpful and friendly. Then I came back to the same store a week or so later, and decided to return a few pairs of pants and exchange them for other ones. I came into the store with my mask on, and was told, "You need to back up" in an ugly tone by the cashier with dark hair, whom I was told Miranda, who was a keyholder and cashier. She treated me as a sick person. I was not sick and I was wearing a mask. I backed up as she said, and waited and was not helped. She did not tell me it will be just a moment. She made me stand there for several minutes without saying anything and messing with her paperwork. I asked her if she knew how long the wait would be, and was told, "NO, when I'm ready". As I scooted up some when there was no one in front of me, she said, "YOU NEED to scoot back" again in a yelling tone. I was appalled. I scooted back again for the 2nd time, and she said it again a third time. I know how to social distance and wear a mask as no one was standing in line in front of me and the register had a face guard across the desk. I was treated like a sick criminal person. I told her that she didn't have to be so rude and she said, "If you smart off at me again, I will call the police. I got scared of her and left the store, because she was sturring up so much drama with me for no reason at all. I had never even met her before and I have been a customer with Catherines for a long time. I left the store angry, and then went to the Lakewood, CO store. I bought several pairs of pants there and then told them what happened at the Westminster, CO store, and the lady there called over to that store to get her name, and told Miranda at the Westminster store while I was standing at the register that I was going to report her to corporate, and told her to notate something I did. I didn't do anything to her. She refused to wait on me. I also wanted to buy an extra pair of pants at the Lakewood store, and was told I couldn't do that because she had already closed the register while I was still in the store with no warning. She didn't even ask me if I wanted to buy anything before she closed the register. There is not nearly the selection of clothes to order online and there are more nice looking clothes at the Westminster and Lakewood store. I didn't ever get ahold of the store manager of the Westminster store where the employee made threats at me. It was very irritating. How could you treat someone like they are a criminal or a sick person when all I wanted to was buy some clothes. It's a shame because now I don't have a catherines store to shop at anymore. They used to have a Catherines in Aurora, CO and closed that one down because of leasing issues as I was told. The Westminster store has very nice pretty selection of clothes but are so rude to me. How could they do this to someone? It should not be allowed period. I never have this experience at other stores I shop at. It's ridiculous how they can just discriminate against someone for no reason. I would like to get a hold of a district manager over these stores. I'm scared to shop there anymore because she threatens to call the police on me if I tell her she is being rude. Now I can't shop there even though I love their clothes. I can't get a hold of the store manager over that store. I have no way of knowing when she is working and scared I might get the lady again who threatened to call the police on me because I told her she was being rude. She is a drama queen, and targeted me to pick on when no one else was in the store. I can't believe your company would allow this to happen. That is harassment, and running off business. Your company makes money from people who buy clothes and she should have never refused service to me and threatened me the way that she did. I don't appreciate it, and I plan to take this to corporate.

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4:02 pm EDT
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Catherines Product and services

On August 7, 2023 I placed an order online with Catherine's $280.00 Worth of an order at that. I also had recieved several coupons for 40% and 50% off. Sp I wrote online to shop. When it came time to check out, I could not use either coupon so i called customer service. I was told that I cannot use them because I had one item on back order, I changed item and still was unable to use it. Called again and was tols that I cant use either becuase I have a third party vendor item in my cart(how does one know that you have a third parry vendor item if you are shopping on catherines website) she said in the description it will state third party smh..all these stipulations for a coupon. Anyways, I hung up and exchanged the items and still could not use it but the system placed the order anyways smh.. so I just chucked it up as a loss of discount and I needed these items so I placed the order..I have been a long time customer of theirs and so has my mother. I received a confirmation order email which said thank you for shopping with us and you will recieve a follow up email once your order has shipped...I never recieved that email so on August 11th I checked my order and it said no orders found. I called customer service and they stated that my order had been canceled...I said sooo my order was canceled and I was never advised and my Catherines card has a 300.00 balance. Who canceled this order? They had no answer for that so I asked for a supervisor which was not available. So they transferred me to a specialist named Mike whom kept cutting me off and I asked him if he can replace the order and he stated no..I asked why it was even canceled and he said he does not know..the only reason an order is canceled is even the customer cancles it or due to non payment. We'll, I didn't cancel it and it was placed on my catherines account so payment was recieved. I said so I cannot replace the order because the balance is taken off but my card, the order was canceled, I NEVER RECIEVED AN EMAIL TELLING ME THAT MY ORDER WAS CANCELED, I am waiting for an order to come that is not coming and you cannot help me in anyway? He said no and it will take 3-5 bus dys for my account to be credited. He nor the other agent offered any apologies for this inconvenience or the bad customer service that I have recieved. I am just [censored] outta luck basically! And catherines is over priced at that But we have ahoped there for years (a decade) becuase they have good quality items . I bought 2 bras for me, 2 for my mother and 2 pair of stockings each and it was 280.00...45.00 for one bra when Kohls has them for 20.00. The overall experience with Catherines was UNACCEPTABLE, UNPROFESSIONAL, EMBARRASSING And this experience has left a bad taste in my mouth. I will be closing my account! I will attach the bill...

Desired outcome: Apology, Accountability, Compassion Training & Some Kind Of Compensation For The Inconvenience

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8:06 pm EDT
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Catherines Catherines and affiliate companies

One customer out of many with the same issues. In my case, I placed an order with Catherines and there were 2 items in the order. I received the first item on 6/5/23 for a tunic that cost $17.49, then I received an email stating that the 2nd item in the order, a long blue cardigan that cost 119.99 would be delayed and that the new shipment date would be 7/3, but I never received it.

Both items were given the same tracking number - even though they were sent in 2 different shipments, so when I called and emailed - repeatedly - for 2 weeks - asking about what happened to the cardigan - I keep getting the same response - saying that the tracking says that it was delivered on 6/5.

How could I have received the 2nd item on 6/5 - when the confirmation says that it was delayed and was not even shipped until 7/3? So, it is now 7/13/2023 - and I still have not received the 2nd item, the long blue cardigan and the customer service reps are continually giving me the run around. Why would they put the same tracking number on 2 different shipments? Fraud.

This is only one of the unresolved issues that I am dealing with now. I have at least 10 returns that I have made that were never refunded to my account. Where are my refunds?

The customer service company is very unhelpful and continually evasive. Based on my experience (and based on the record of many complaints being reported on the internet) - I think it is time for a class action lawsuit against FullBeauty Brands Operations, LLC and affiliates.

FULLBEAUTY Brands™ Catherines, Roamans, and its other affiliate companies use the same website and the same customer service practices.

The Complaints Board has been notified 7/13/2023. The Complaints Board is compiling a list of these complaints already and understands that there are many customers having the same never-ending issues and the customers are continually being put off, so they are unable to get these issues resolved without taking legal action.

https://www.catherines.com/

[protected]

FULLBEAUTY Brands™

Proprietary brands under the FULLBEAUTY Brands umbrella include: Woman Within®, Catherines®, ELOQUII, Roaman’s®, Jessica London®, ellos®, swimsuitsforall®, Brylane Home®, KingSize®, and OneStopPlus.com®.

Keyport, NJ

swimsuitsforall

2 Industrial Drive, Unit A

Keyport, NJ 07735

FULLBEAUTY Brands

Corporate Headquarters

One New York Plaza

New York, NY 10004

Indianapolis

FULLBEAUTY Brands

Fulfillment Center &

Corporate Support Functions

2300 Southeastern Avenue

Indianapolis, IN 46201

3003 Reeves Road

Plainfield, IN 46168 El Paso

FULLBEAUTY Brands

Customer Support & Sales Center

500 South Mesa Hills Drive

El Paso, TX 79912

Desired outcome: 1) Class Action Lawsuit will be filed.2) Refunds and reparations to all customers who have been mistreated, financially harmed, and scammed out of their money. 3) Banks will be notified of fraud

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2:40 pm EDT

Catherines no delivery of order placed on 3/11/2023

I placed an order for 2 nightgowns and 3 pairs of Capri pants on 3/11. It had not come by 4/11 and tracking showed it was in Belville Michigan and has been for almost a month. I called customer service and she said it was in Michigan. She said she could cancel the order and reorder the sane items. My original order came to $174.96 which included free shipping and a 40% discount promotion on the nightgowns. The items were reordered and now my total for the same order is 220.31 a total of $45.35 over the cost of the first identical order. Oh , there is one difference. The new order includes $25 for a "Shop "Club" membership that I did not authorize. The customer service representative I spoke to today, 4/7 said that there is nothing that can be done about it. I told her that it is cheating the customer. What a scam. Have a sale, do 't deliver the clothes ordered, then have the customer order them again at the non sale price. I will report this to anyone I can

Desired outcome: I want the clothing ordered, the original price I was supposed to pay for them and removal of the "shop Club" from my purchase with its corresponding refund of $25

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4:30 pm EST
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Catherines order not shipped, billed anyway and billed late charges for non payment

order was placed in august, notified it was shipped, never received, verified this with Catherines in phone call in October, contacted comenity bank Still being billed late charges even though Catherine;s agrees product was never sent or received. I called at least three times to comenity and was told detailed notes were added to my file, every time I called no one knew what I was talking about and just said they would add it to my file. I paid the late charges recently because I didn't want my credit to be smeared because of their lack of competence.

Desired outcome: refund of all late charges paid, and clearing on my credit report.

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11:03 am EDT

Catherines Failure to ship items as advertised

I placed an order with Caterines on October 29, 2022 and paid an additional fee for expedited shipping to receive the items within 2 business days. All of the items were in stock. Because I needed the items for a trip on the 11th, I have purchased them through another source. As of today I have spoke to at least 5 people and no one can tell me when the order will ship. I have been a Catherines customer for many years, but as of today, I will no longer be a Catherins customer. If it had been made clear to me that the items could be shipped in 2 business days I would have not spent $300 to get the items. I tried to cancel the order and was told that I can't because the order is being processed, but no one can tell me when the order will ship. I have advised American Express that I will not be paying for this order, so it would be in best interest to figure out a way to cancel it.

Desired outcome: The desired outcome would be to receive the items before my trip on November 11th.

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10:55 am EDT
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Catherines Shipping label and no return of order

I placed an order with Catherine’s on March 5, 2002 for four pairs of pants. The ordered arrived late at my home. I needed to return two pair and I contracted Catherine’s on May 4 and was sent a shipping label. I have a copy of the shipping label. I put the package in the mail that day.

I had not received my reorder and I called Catherine’s today and they said I was not in the 60 day policy. My order that I sent back was worth over $50.00. Due to COVID-19 everything has been having a shipping problems and they are using that to their advantage.

Desired outcome: I want my two pairs of pants. The ones they sent me were too long and I sent them back for shorter ones.

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11:31 am EDT
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Catherines Order returned - No refund

I placed an order with Catherines and about the same time with Woman Within. Most of the items in each order did not fit so I requested a return for both. The packing order I received from Catherines and Woman Within were to send back to the same address. I placed each return order in a large zip lock bag with a copy of the return packing form I had been send and then placed both bags into one box and printed a label and shipped to the address given - Full Beauty Brands 2300 Southeastern Avenue, Indianapolis, IN 46283. Package shipped at a USPS office.

After about 10 days I received an email from Woman within that my return order had been received and a refund would be issued in 3-5 days.

On the 6th day, I called to check the status of my refunds. Each order had been placed on a different credit card. I was told neither had been processed but the agent I was talking with would submit for the refund. She pulled up each of my orders and said they were received and re-confirmed the amounts to be refunded. At the end of the call she said my redund should be received in 3-5 days. Still no refund. I called back on day 6 to check the status. The person I spoke with said nothing had been submitted on the refund and she could not find any information on a return for the Catherines order. After explaining that both orders were in the same box but in separate packaging and with packing slips inside each package she told me she needed the tracking number for the package. I was unable to find it but told her I had an email from Woman Within stating my return had been received and that means the Catherine's order was also received since they were in the same box. Se explained that they should have been in separate boxes (even though they are to be shipped to the exact same address) and there is nothing she can do without the tracking number. I went around for about 30 minutes explaining that the package was obviously received since I have a confirmation from Woman within and they were in the same box. She just repeated the same thing continually. I asked for a supervisor. After a lot of hesitation, she put another person on and this person said exactly the same thing the first person said and continued just repeating the same line. EXTREMELY FRUSTRATING! I had ordered quite a lot form the companies and will NEVER order anything from any of the companies associated with Full Beauty Brands!

Desired outcome: I want a refund for my Catherines order that was clearly received.Order #[protected] for $139.88

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Catherines Customer Reviews Overview

Catherines is a retail destination specializing in plus-size women's clothing, offering a range of sizes to accommodate diverse body types. Their product lineup includes casual wear, formal attire, intimates, and accessories designed to fit and flatter. Catherines aims to provide a variety of styles, from everyday essentials to fashion-forward pieces, ensuring customers have options for multiple occasions. The brand also offers online shopping and in-store experiences, catering to personal preferences for convenience and service.

Catherines In-depth Review

In Summary: Catherines stands out as a dedicated plus-size clothing retailer offering a wide range of products designed to fit and flatter women of all shapes. With a focus on quality and size inclusivity, the brand has garnered a loyal customer base. While prices may be higher than some competitors, the value for money is evident in the garment quality and fit. The website is user-friendly, and customer service is generally well-regarded, though experiences may vary. Shipping and returns are straightforward, and the brand's reputation for reliability is strong. Catherines also offers loyalty programs and occasional discounts, enhancing customer satisfaction.

Overview of Catherines: Catherines is a well-known retailer specializing in plus-size women's clothing, offering a variety of styles from casual wear to formal attire. The brand is committed to providing fashionable and comfortable options for plus-size women, ensuring that customers feel confident and stylish.

Product Range and Variety: The product selection at Catherines is impressive, with a broad array of items including tops, dresses, pants, intimates, and accessories. The variety caters to different occasions and personal styles, making it a one-stop-shop for plus-size fashion needs.

Quality of Clothing: Customers generally report satisfaction with the quality of clothing from Catherines. The garments are made to last, with attention to detail and durable fabrics that stand up to regular wear and washing.

Size Inclusivity and Fit: Catherines is praised for its size inclusivity, offering a comprehensive range of sizes that cater to a diverse customer base. The fit of the clothing is often highlighted as flattering and true to size, which is a significant advantage for online shoppers.

Pricing and Value for Money: While Catherines' pricing may be on the higher end compared to some budget-friendly brands, the value for money is reflected in the garment quality and longevity. Customers feel that the investment in Catherines' clothing pays off over time.

Website Usability and Navigation: The Catherines website is designed with the user in mind, featuring clear categories and an intuitive search function. Users can easily find what they're looking for, and the overall shopping experience is streamlined and hassle-free.

Customer Service Experience: Most customers report positive interactions with Catherines' customer service team. The staff is generally helpful and responsive, though as with any retailer, individual experiences may vary.

Shipping and Delivery Efficiency: Catherines offers reliable shipping options, and delivery times are typically as advertised. Customers appreciate the efficiency and the ability to track their orders.

Return and Exchange Policy: The return and exchange policy at Catherines is customer-friendly, allowing for hassle-free returns within a reasonable time frame. This policy provides peace of mind for shoppers who are purchasing online.

Customer Reviews and Testimonials: Positive customer reviews frequently highlight the fit, style, and quality of Catherines' clothing. Testimonials often emphasize the confidence that customers gain from wearing their purchases.

Loyalty Programs and Discounts: Catherines offers a loyalty program that rewards repeat customers with exclusive discounts and perks. Seasonal sales and promotional events also provide opportunities for savings.

Brand Reputation and Reliability: With a long history in the plus-size fashion industry, Catherines has built a reputation for reliability and customer satisfaction. The brand is trusted by its customer base and is known for consistent quality.

Accessibility for Customers with Disabilities: Catherines makes efforts to ensure that their stores and website are accessible to customers with disabilities, though specific details on accessibility features are not provided.

Environmental and Ethical Considerations: There is limited information available regarding Catherines' environmental policies or ethical practices. As consumer awareness grows, this may be an area for potential improvement and transparency.

Comparison with Competitor Brands: Compared to other plus-size retailers, Catherines holds its own in terms of product quality and size range. While some competitors may offer lower prices, Catherines' commitment to fit and quality often justifies the higher price point for many customers.

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Phone numbers

+1 (866) 886-4720 +1 (954) 970-2205 More phone numbers

Website

www.catherines.com

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