The North Face Customer Service


VF Outdoor, LLC

2701 Harbor Bay Parkway
United States - 94502

Customer Support Phone Numbers

800 328 0012(United Kingdom) 0 0
1800 863 665(Australia) 0 0
1800 560 001(Ireland) 1 0
+1 888 863 1968(United States) 0 0
+1 877 992 0111(Canada) 0 0
+43 800 070 224(Austria) 0 0
+32 800 81 899(Belgium) 0 0
+45 80 252 507(Denmark) 0 0
+358 800 417 511(Finland) 0 0
+33 800 338 013(France) 0 0
+49 800 724 1220(Germany) 0 0
+39 800 398 039(Italy) 0 0
+31 800 394 9051(Netherlands) 0 0
+48 618 537 532(Poland) 0 0
+34 900 816 783(Spain) 0 0
+46 20 109 129(Sweden) 0 0
+41 800 002 064(Switzerland) 0 0
+82 15 995 310(South Korea) 0 0
+55 30 047 001(Brazil) 0 0
+56 224 958 678(Chile) 0 0
+57 15 085 905(Colombia) 0 0
Locked Bag 17, Alexandria NSW 1435

The North Face Complaints & Reviews

The North Face / i'm complaining about the sale services of tnf 명동직영점

Jul 01, 2019

Dear Customer Service Team, I have been a loyal customer of your brand for the past 10 years, I have time and again received great service at your stores worldwide which is one of the main reasons I shop at your store. But to my surprise, on the date of 30th June 2019 at around 3:00pm, I...

The North Face / shoes

Feb 01, 2019

The North FaceI ordered and paid for a pair of hiking shoes Crispi Rauma GTX. Black leather with green laces. What I recieved was a pair of pink suede shoes "the north face" -cheap TNF copies I assume. Descripton : casual shoe HT-[protected] Tracking nr LM521660492CN I want my money back. I did not even...

The North Face / defective product and bad service

Aug 08, 2017

Hello, A few weeks ago I purchased an item from the north face in doha festival city. After a while I realized that the item is defective. I then contacted the store explaining to the manager that I would simply like to exchange and even pay the difference if I have to, as I purchased the item...

The North Face / Broken Merchandise Delivered

Oct 25, 2013

The North FaceDo not buy from this website. I bought my daughter an alleged North Face Denali Hoodie. When she broken open the "sealed" package this morning the tags were not as a Denali would we have seen in stores and the tie and tip to the hoodie were broken and frayed. I have pictures which I am...

north face / No confirmation

Nov 29, 2012

I went online and ordered jackets from this website and it doesn't appear legitimate at all. I thought this site was a real outlet selling North Face products. They don’t tell you that they operate out of China and you never get confirmation of your order.

The North Face / Jacket ruined after 1 hand wash

Mar 26, 2012

I bought a jacket from "The North Face"- "Womens Aconcagua Jacket White", and hand washed it once (as the instruction on the jacket said that it needs to be hand washed). But to my despair the grey colour on the inside of the jacket came on the white outer surface! I totally regret buying...

TNF Jackets / Fake jacket

Mar 19, 2012

I received fake and short sleeved North Face jacket from them, don't trust them. I tried to email them, but nobody answers. The shipment is from China.

North Face Jacket / fraud knock off and defective

Mar 07, 2012

Never buy from this site, total SCAM. Bought what I was to believe was a North Face Jacket, from JCS efashion, not only was it a knock off but it was defective and then since it was a Xmas gift and unable to return until after Xmas they are refusing to give me my money back. This to let...

NORTH FACE COAT / policy explaination differs from employee to employee

Dec 30, 2011

DICKS Sporting goods opened in Ft smith 3 months ago. I got a loyalty card there from day one and spent thousands of dollars - just before Christmas I was mailed a 70.00 gift card to be used as cash for my loyalty . I didnt request this it came in independant of a request. On 12/19/2011 I...

The North Face / Selling Fake merchandise

Nov 23, 2011

Company sold me a fake North Face Jacket. Will not return my phone calls or emails. When I reach them by phone, they are hateful and hang up on me. I have tried to go through the process of refund/return, but they purposely wait until after the 14 day return period and then will not give...

The North Face / Fake company

Co M & R International Co. 8711 Santa Monica Blvd. Los Angeles, CA 90069 USA

Moncler, The North Face / fraud company, no delivery


The company presents labels i.e. north face, moncler each label with it´s own website; urls change continuously, merchandise is never shipped, money disappears. Customer login is blocked after the first question concerning the confirmed and paid order. No shipping details are communicated.

Mens North Face Denali / It was a knock off.


To whom it may concern, This is the second email I have sent to you about my wanting to return a North Face Denali I had ordered from you. I was sure to follow you return instructions and emailed you promptly after I receive the jacket and expected to hear back from you with the same...