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Avenue Stores Customer Service

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Complaints15
Pending0
Resolved0

Avenue Stores, LLC

10300 Sanden Drive
Dallas
Texas
United States - 75238

Customer Support Phone Numbers

1888 843 2836(Customer Service) 1 0
+1 925 273 6992(International) 1 0
Mon6:00 AM - 12:00 AM
Tue6:00 AM - 12:00 AM
Wed6:00 AM - 12:00 AM
Thu6:00 AM - 12:00 AM
Fri6:00 AM - 12:00 AM
Sat6:00 AM - 12:00 AM
Sun6:00 AM - 12:00 AM
Plus

Avenue Stores Complaints & Reviews

Avenue / an employee was very rude

Li
Dec 21, 2018

I was at the Avenue in Torrance California off of 190th in Anza when a store employee Had to look me up so she need at the phone She asked another employee E who was on the phone if she could use it and the employee who was on the phone I believe her name is Ellen Was very rude came and...

Avenue Stores / boots

Mo
Dec 03, 2018

placed an online order 11/21. 11/29 went into the store i was having the boots shipped too and the SM never had never received my order. i called the customer service line on 11/30 and the girl said i will cancel the old order and place a new order. it is 12/3 and they never cancelled the...

Avenue Stores / customer service

Ti
Nov 07, 2018

Purchased several outfits online and never recieved them. They could not tell me where my Items were. Customer service is horrrible. They are lazy at best ! Charged me for items I never recieved. Once I spoke to corporate, they assumed no responsibility. I found out they shipped them to a...

Avenue Stores / online sales - advertise free shipping, then charge for shipping

Jj
Oct 31, 2018

I made an international purchase to Canada on September 30. Website advertised free shipping on orders to Canada over $170. My purchase was over $190. I expected the site to correct the shipping charge ($51.40) before sale was completed. The correction was never made and the sale wa...

The Avenue / customer service

Si
Oct 11, 2018

Ordered some things on line. Picked them up in store. When I checked the items, one of the items was too big. Tried to return it while I was there. The girl that was helping me at first was nice. Then the manager came out from the back room. And started smarting off. That I need to send...

Avenue Stores / unethical practices

St
Aug 31, 2018

I purchased several items online and the DAY after I received both orders (they were shipped separately), I had to return most of the items because they did not fit. I went to the store in Centereach NY to do the return. I absolutely LOVED 3 of the tops I bought, but they were just too big...

Avenue Stores / shoes/customer service

Ha
Aug 11, 2018

On July 20th I purchased a pair of black Mae sandals, I wore them twice and the strap broke from the front. I paid $25.00 for these, I should have been able to wear them more than twice for them to have broken already. No biggie..I bought a new pair yesterday August 10th, wore them the...

Avenue Stores / return scam - refused refund

Re
Jun 06, 2017

On April 5, 2017, I contacted Avenue because I had mailed a return to them but didn’t get notice of delivery. Upon asking, they confirmed that the return arrived at the warehouse but hadn’t been processed yet. They told me to wait a few weeks and call back if I didn’t hear anything. I...

Avenue Stores / customer service

Ra
Feb 21, 2017

Literally, the most rude and passive aggressive employees I have ever dealt with! They treated my mother with such disrespect when she tried to return an item that she bought online. When I called in the employee I spoke with was rude and disrespectful. They weren't helpful nor willing to...

Avenue / no refund!

Vi
Oct 24, 2016

I have ordered a shirt from www.avenue.com and the one arrived was way too small so I contacted customer service and asked for a refund. Later they sent me a return label and I shipped the shirt back. About two weeks later someone from Avenue finally contacted me and said they received the...

Avenue Stores / stolen identity

Ro
Oct 22, 2016

I started receiving magazines in September, that I never signed up for. I called People magazine and discovered that a Avenue store apparently signed me up and also stole my credit card information, which then proceeded to set up fraudulent charges on my other credit cards. DO NOT SHOP IN...

Avenue / their return department is terrible!

To
Feb 01, 2016

I ordered a coat from Avenue but received the wrong one, so I decided to return it. The entire returning process was a real nightmare! Their returning policy states that it is possible to return anything within 7-10 days. So I contacted their customer service and asked for a return label...

Avenue Stores, LLC. / scamming customers out of their returns

Re
Nov 17, 2015

Please do not shop at avenue!!! They are scam artists and I am reporting them to every agency I can. I placed a large order online and was not satisfied with most of the items. The prices have gone up while the quality of their clothing has gone way down. The day I tried on the items I...

Avenue Stores LLC / fraudulent activities

Ms
Mar 31, 2015

On December 3, 2014 I visited the above mentioned location to purchase jewelry accessories as Christmas gifts. After taking my purchases to the counter for checkout the store clerk asked me if I would be interested in FREE magazines and I replied NO! She said "..but they are free and you...

Avenue / fired for not opening charge accounts

Go

This company fires there employees for not opening charge accounts and the change the terms when ever they feel like it. Do not open an account with this company or use there credit card. Thay do not care about the customer they are just looking to get your money and their double digit...