Activision review: World of Warcraft "Support"

I was wrongfully permanently banned on my 12+ year old World of Warcraft account along with many others on February 26, 2025. I received an email when I had walked away from my computer for
a bit stating:

"We have closed this game account due to exploitative activity involving unauthorized cheat programs (commonly known as hacks).

- Game Account Name: WOW#1
- Account Action: Account Closure
- Offense: Exploitative Activity: Unauthorized Cheat Programs (Hacks)".

I immediately created a suspension appeal ticket and did everything the website said to secure a compromised account, even sending screenshots in my appeal tickets.

I don't know why anyone would cheat at World of Warcraft and go as far as to use "cheat programs/hacks". I have never received any sort of suspension or warning for anything, but they do not care, it's all only AI and bot responses, there is no one there to support us players anymore, it is a disgrace. Activision/Blizzard should feel embarrassed and ashamed.

I have not received a single helpful response. I am maybe 11 tickets in, only receiving useless copy and paste responses by "Game masters", not even bothering to look into the issue and fix their wrong. I have spent thousands of dollars and even more hours on this game, only to have my long-time account closed for fake, non-legitimate reasons and with no actual support to help me.