ACT Broadband review: ACT Fibernet – repeated internet downtime, incorrect ticket closures & no resolution despite multiple escalations

I am writing this to highlight the extremely poor service experience I have been facing with ACT Fibernet, despite being a long-term customer.

I am subscribed to the Storm 450+ Mbps plan, but for a long time I have been experiencing:

Frequent internet downtime (1–2 times every month)

Internet speeds consistently below 70 Mbps

Tickets being closed incorrectly without resolution

Missed/disconnected calls from ACT support

Repeated generic responses without addressing the actual issue

Key Ticket Reference:

SR10378779715954 – Raised on 23 Jan 2026 (3:45 AM) for slowness and downtime
This ticket was later marked as “Resolved – Power Down Issue”, which is completely false.
No technician visited my location, and the actual issue (slowness + outages) remained unresolved.

During one technician visit, I was finally informed that my router does not support the 450 Mbps plan and can only deliver ~200 Mbps over Wi-Fi.
This critical information was never communicated when my plan was upgraded more than 2 years ago, despite multiple complaints and service visits during that period.

Because of this lack of transparency and incorrect guidance:

I paid for a high-speed plan without receiving the promised service

Multiple service requests were closed without fixing the root cause

My escalation emails to support, nodal officer, and appellate authority resulted in ticket closure instead of resolution

ACT’s latest response simply states that the ticket is “permanently closed” and redirects me to download invoices—completely ignoring the service failure and misguidance.

I have attached the complete email trail as proof of:

Repeated follow-ups

Incorrect closures

Lack of accountability

Failure to resolve the issue despite escalations

I am posting this publicly because private channels have failed, and I hope ACT Fibernet takes accountability and provides a fair resolution to customers facing similar issues.

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