Account Assurenot wanting to pay account insurance

M Jun 25, 2019 Review updated:

After contacting the office several times trying to have a claim started I still don't have a claim paid sine March 2019. When I first made contact in march they said I did not have the insurance so I asked the to add it back to my account because I never cancelled it, then in april I called again again trying to file a claim and they said I still did not have insurance so then they finally added it then I have sent in the signed paperwork that they asked and they said they will pay the claim but then 6-25-19 I got another letter saying my claim is denied because I have not submitted a document which they did not ask for, so my question why carry this insurance and pay it each month and then become unemployed and them not pay the claim


  • Ma
    Maria R Shay Feb 13, 2020

    Just found out that I am being charged for some type of payment protection insurance that I never signed up for and that is why my VS account never seems to go down. When I called to complain they did offered to close my Assure account???. I then asked what was assure and they explained that it was an insurance that will pay my bill if I lose my job! Good to know I did lose my job last year and since I have been paying on something I had no idea I had, I should use it. I requested to open the claim and got a letter that they had paid $45. into my account as a courtesy. My payment is about $80 since they have been charging money into the account to cover the insurance payment. Although it was never authorized to be done by me. So, now I just found out that I have all those unauthorized charges in my account that I will be reporting to the bank. This is the biggest scam I have ever seen and the Commenity Bank is behind this. Let's just see what the Bank will be doing about it and what the Attorney General will do as well. Apparently they have been ripping off millions of people with no intention to pay any of their bills if they lose their jobs.

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