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Account Assure
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Account Assure
reviews & complaints

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93 complaints
7 resolved 86 unresolved
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S
3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have filed for insurance from this company I lost my job and called them and now they still have haven't sent me any paper work or nothing. I don't no wt to do. With this I am not paying for something I have insurance on that is suppose to cover my bills why iam unemployed I've had this company about 7 months I called them 2 weeks ago they said they would get me paper work out to me I still haven't received anything

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P
7:50 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a Victoria secret credit card and I enrolled to account assure 2 years ago when I got the VS credit card. I called last year to cancel this program but they kept charging my credit card.I lost my Job 3 months ago and I called them to get my benefits but they don't want to do it every time I send them the request form, they say it's incomplete...

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N
11:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have cancelled Account Assure THREE times and they continue to charge my credit card monthly. First, I never ordered it. Secondly, each time I call I am promised this has been discontinued and each month it has not. New York and Company declines all responsibility even though it is their credit card. Paying it off this week and closing this account. They are just as fraudulent as Account Assure.

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ADVERTISIMENT
A
11:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I paid for this insurance for over 1 year and then got laid off my job. When I called to activate the insurance they did nothing but lie to me and then allowed my account to go 4 months past due while they try to fight not to pay my claim. I was told over and over again that it would be paid but it was delayed for review. Do not use this company. It i...

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F
9:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have account assure lost my job due to down sizing of conpany and have not receive nothing but greff trying to get my benefits to cover ne until i find a job. Was paying my bills until i lost my unemployment, i could have waited a month and applyied put i paid any way w/ my small unement check on time. I have sent them all the info was request. What i...

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K
8:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had called on my victoria secret card to request no late charge be charged, the person on the phone requested i purchase this protective service from account assure, i stated what would happen if i lose my job the next day, he said oh you would be protected- it goes into effect the very day you sign up. This is such a scam, i called account assure because...

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K
3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Account Assure - unauthorized charges

I was approved for a Victorias Secret Angel Credit Card. I called to activate and a male representative for Account Assure deceived me and somehow with a few confusing, lengthy and very fast questions I was enrolled into this program. I asked does it cost and is it required ? I said NO and he completed speaking his clearly written down responce and hung up. I called back and spoke to two different representatives that assured me I was not enrolled. All was fine a few months until I received a letter from them asking for my signature to complete enrollment! I ignored and on 6/10/13 I saw two charges from Account Assure! I called immediately and the lady who said she would take care of this unauthorized SCAM for me was Michelle.

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1 comment
E
Jun 07, 2014 12:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Back in June/July 2013 I was contacting customer service of my Bob-Ton credit card and was ultimately transferred to someone form Account Assure. They asked me if I would be interested in this service and would receive gift cards for my review. I told them I would look at it when I received the information. When I received the information I tossed it in the trash since I had no interest. As my husband was reviewing our most recent statement (June 2014) he noticed this charge and audited our statements and discovered that we had been billed all the way back to August 2013. We contacted my credit card company who was able to cancel the June charge but said we had to contact the company on Monday. I'm so upset and ready to cancel my credit card. Is there anyone who has successfully received a refund/credit for these charges.

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L
7:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After several months of seeing an odd amount attached to my lane bryant credit card, i had my attorney call to see who authorized ACCOUNT ASSURE to charge me for their services. They informed my attorney that they are a group that protects the consumer in the event of a disability, or job loss and if unable to make the payments to the credit card that they...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Account Assure - billing after requesting to cance

After opening a hsn credit account i recieved a offer for a 30 day trial from account assure i contacted the company and advised i did not with to have the service because i have the same type of service on another credit card which will cover this account as well. It was explained in detail how they can assist an help if problems arise in the future and i explained the service is not needed i already have the service and this card will be covered thank you but no thanks. I was going over the statements for hsn card and notice that even after my call i have been billed for the past 3 months, 01/07/2012, account assure 1-877-395-7152 $3.17, 02/05/2012 account assure 1-877-395-7152 $4.18, 03/07/201 account assure 1-877-395-7152 $5.79... I contacted the company advised the representative i cancelled the service when i got the materials in the mail. She advised she saw no activity no notes on the account but she will be cancelling as of today, i questioned why should i be liable for charges for three months when i called to cancel the service before billing began and someone neglected to note records the rep. Advised she saw no activity prior to the call being made today but will offer a 1 time cred for 1 month billing.. Why should i believe that this call won't be likethe 1st call how can i have confidence in a company that doesn't do as the customer asks 'cancel when requesting cancel'.. How can i get a full refund for these charges

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
C
Jul 02, 2015 1:40 pm EDT

I am being charged for account Assure on 2 credit cards.. One with HSN and the other card is Victoria's Secret. I've tried cancelling since it is supposed to cover ALL credit cards should you lose your job or become disabled.. They still continue to charge me on both accounts and even though I called them back being reassured by the customer rep. that they would stop the charges on the HSN card I am still being charged.. I NEVER signed up for it on the phone nor the card applications.. Can't we all just submit claims to the BBB?

M
Dec 02, 2013 2:23 am EST

same thing happened to me. I cancelled it 3 months ago and am still getting charged. Not only are they going to hear about it but so it HSN

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ADVERTISIMENT
D
2:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Apparently when I signed up for my Avenue Credit Card, the sales person (who is on a commission basis for this service) signed me up for a "protection" service called Account Assure. This protection is supposed to pay off my account in the event of loss of employment. I receive my Avenue Credit Card statements online and usually just make the minimum...

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S
10:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had a Giant Eagle Credit Card for years, with no issue. I called to change my address and the girl said to me, "you pay your balance off every month, you're a prime candidate for this service". It's this service to pay off your credit card if you are laid off or disabled. She said that it cost's 1.99 for every $100 of your outstanding balance, and...

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S
2:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I signed up for a Avenue account and specifically told the salesgirl I did not want insurance on my card. I got my letter today stating that I was instated in their plan on the day I signed up for the credit card. I assume I am in for a fight from all the complaints all over the web. I am fortunate that I paid my bill immediately after shopping so I had no...

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C
1:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I cannot stand bad customer service. This company has no tact and their supervisors lack service skills. I have had my Victoria Secrets account for over 10 years. I have just cancelled. This Account Assure charged me $3.99 over a service I did not subscribe for nor requested to join. When I received my bill, I called them to let them know I was not going...

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