Account Assure
reviews and complaints

Account assure is a scam. They keep charging even if you payoff the whole account. Account assure charges the card and then Academy sports charges because of that. And they keep charging each other.

Hi basically you take peoples money every month and don't help when they need help! I needed help and I was told no we can't help why would I pay all that money to is suppose to assure my account and doesn't seems like a rip off scheme to me you're Taking people's money and don't help them ! I'm contacting a lawyer to get all that money you took from me iwant to know what my rights are because it's ridiculous

Veronica Kolmetsky

I have been trying to file a claim for weeks do to loss of job. Their website keeps saying not secure go back. Can't get to site. Where is it? How does one file a claim with no site to log onto.

I was enrolled in the Account Assure Feb. 13, Got covid on the 18th of February and had a passing out episode due to Covid. I was hospitalized because of Fractured neck. I was in respite care for almost 3 months. I inform Assure Account but they denied any claims or my benefits.

Account Assure is a FRAUD!

I have been trying to get into the website to file a claim but it tells me that their ssl certificate expired 55 days ago, so i contacted them by phone and they told me there was nothing wrong with their website, they could not even tell me what accounts had the protection, i had all accounts and account numbers but they said they could do nothing. I am charged extra fees on my credit cards for this service so why is it that they are not helping. I am disabled and cannot afford to make payments for a few months but cant seem to get any help. I need someone to tell me what i need to do.

I have been struggling to get any assistance lot less any resolution to two claims I filed. They claim to have sent me a letter asking for more information than what I already furnished them with. I have had this insurance since I've had the cards which is since 2010! So they have made more than enough money off of me & now I can't get the benefits. I'm disappointed in myself for not reading up on them prior to paying for their "NON BENEFITS ". BEWARE of this SCAM and stay clear. What I do assure is that I WILL get my $ back!

I have been calling every month Assure Co. to find out why payments for BJS account ending #3227 have not been made. (This is an insurance that I bought so in case I loose my job they will cover my payment until I obtained a new job ) Assure system states that ONE payment have been made back in September for $60. now my account is past due; I have been paying assure for the last two years $129. a month and now they failed to pay my account I have been calling Assure Co everyday and no matter what time I call they say representative is busy and that will take about 3 hours for someone to pick the line and to call some other time. back The last time I call they told me that my Benefit account Analyst Cristan telephone # [protected] will call me within 24 hours. I have never received ONE phone call from Assure.

This is Unacceptable.

I lost my job and I have been trying to to reach Account Assure for weeks now. I only get a recording that will play as long as you are willing to hold. No matter the time of day, the recording plays the same at 8:00 AM. Website kicks you out every time. So there is really no way to contact them, even though I been paying for this protection. Account Assure is suppose to protect your account for a fee every month when you there is loss of a job. Account Assure is a scam. A fraud at its finest. Run run run from them. Please don’t sign up with Account Assure.

I have been trying to call to cancel with Account Assure for days and I haven't been successful. I have not used my Victoria's Secret credit card is such a long time I believe that my account was closed. I have tried calling and calling. Please cancel this asap.

I receive a notice in the mail and want this to be completed asap.

i would like to talk to someone at comenity bank.

i have called 2 times and have been on hold for an hour how can i get to talk with them?

I have been disabled since March 28, 2022 not one payment has been made. iI have turned in all of my claim forms and doctors notes. They will not answer their phone lines nor do they return calls or answer emails. The website is not working at all yet when you call in they direct you to the account assure website. What a joke of a company! Just a rip off, something needs to be done.

I have struggled with this company since i was put off work due to disability. It was a very slow process and took several months to make a payment. Everytine i called, i wiykd be tokd its in pending status and i will hear something in 7 to 10 days. As many times as i,called i never heard from anyone. Now i have late fees that have occurred around 400 that i cant afford bc it took account assure so long to make the payment. Im already struggling with finances due to job loss. This company is a joke and charge you a rediculous amount for nothing. Woyld not recommend to anyone.

February 13, 2022, I was offered to enroll online with Account Assure for my KAY JEWELRY ACCOUNT.

Thinking it is a good idea. I GOT ENROLLED. February 15, 2022, I got Covid, February 17, I pass out in thebathroom, February 18, I went to the hospital and was diagnose with a Fractured neck. I stayed in the hospital for

10 to 12 days. Then I was sent to a hotel for Quarantine. 2 weeks more. Then was move to RESPITE CENTER. I was able to get out of the RESPITE CENTER APRIL 18,2022.

During which I sent email to Account Assure informing them about my condition. They did not pay any liabilities and try to ignore me.

Account Assure is a FRAUD SCHEME. The company won’t pay their obligation to their consumers. They pretend to give benefits but all a SCAM.

DON’T FALL FOR THEIR LIES.

I was unemployed due to the pandemic and my case has been lingering since 2020. Filled all the paper work, got a call to send the letter again and after that nothing! This alleged insurance is a scam. Account was supposed to be paid off & nothing! Planning on suing due to false advertisement as this insurance never kicked in!

I enrolled in account assure on February 9th and ironically lost my job two days later. I waited 30 days to call to file a claim since 30 days without working is the requirement for the unemployment benefit. When I finally started calling in March no one could locate my account and they said they’d escalate it. Well here we are two months later and after one to two calls every week and I still don’t have a resolution! I’ve called and mentioned that I have email confirmations of my enrollment and to mention the statements with their charges yet no one can confirm my enrollment, locate my account or much less provide the coverage I’ve paid for.

This product is nothing but a rip off! I have paid for it for several years now. I am on disability right now and I cannot reach them by phone and their website always times out. I have called Comenity for several days in a row and they just transfer around over and over. I need the help that I paid for just as others have posted here. I don't like being ripped off. If you don't want to pay claims, don't sell this sham of a product. All I want to do is file a claim! I hope this might be of some help to me and others.

I took care of my dad for almost 5 years. As his 24/7 care giver. When Covid hit, he became more delusional, he had dementia. Hospice was called in but getting help for bathing etc was spotty. Everyone quit, no CNA's. I did the best I could to keep up with bills and his care. I paid over, I paid off Victoria Secrets and other bills. But the last month, I was exhausted, before he died. He passed Jan 2022. I called abt assure thinking I would be helped by the 'insurance' I paid for monthly.

The letter I got back was that because I was 'self employed' I could not benefit.

I'm exhausted. I had to file for social security early. Or I would have filed for disability because I'm so exhausted. I thought I had this on Ulta, Belk, VS and Capitol 1 and PayPal. Only VS and they refuse to pay.

At this point I don't care anymore, I'm exhausted. Disappointed and Pissed that again I have to fight to get what I paid for.

I'm done.

This company attached my account from 6/2021 until yesterday! They’ve been charging me for the service, plus a finance charge! To the tune of $275! I only checked because my balance went up, and I pay more than the minimum on my account every month. I never agreed to this service. I’m a healthcare worker and never lost work through the pandemic so I didn’t need it. I called and had the service cancelled and demanded a refund! How are they able to just attach this service without permission?! This is a Total Rip Off! They’re thieves!

They have covered my balance before in the past when I had filed a claim when I was unemployed but this time around I can't get through to their website and can't contact them to find out the status on a claim I had filed months ago when I was unemployed for 3 months & it is dragging my credit score down. I want them to do what they did last time so I can pay off the balance and be done with this stupid card. I don't have $2,000 lying around to pay it off.

I was laid off my job Feb 4, 2022. I filed for help on March 23, 2022 and the lady said they will make a payment on my account within 5 to 7 days and send out documentation forms to fill out. It’s April 6, 2022 I still did not get my monthly bill paid or the document forms. I asked why they did not email them and Dennis said I don’t know. Dennis said the computer pick and chose who they make a monthly payment for. Why have this insurance for your account if it DO NOT WORK For the client. The money I paid a month could have been towards my monthly payment. I actually forgot I had this service that’s why it took so long to file. PLEASE HELP! Thank You!