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I, like many of you ladies, recieved a charge of $4.95 on my bank account but it was under web access along with an 866 # so after some research online reading many of your stories I decided to call the # [protected]) and they answered right away said customer service may I help you & I told them what happened & he put me onhold for about 5 mins then transfered me to a lady who said I was automatically signed up for a secrets & insiders club that was a monthly charge. I asked her to cancel it and with in a few mins she cancelled my automatic subscription, make sure you ask for a refund though! I asked her would this money be refunded back into my account & she said well you didnt ask for a refund, so I asked her to please refund my money back into my account & she politely said yes it should be back into your account within 5 to 10 days.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had big problems trying to get into contact with anyone representing this company. I was charged for the free trial! I have sent back one order as I had problems with headaches and nausea but I find that I have been charged for two orders of acaiburn.I have also been charged for products from other companies
OK so I have just been charged like many of the others on this board
if you are from the the UK like me
here are the numbers you need to call- its best to call via SKYPE since it is free, also keep a note of the date you called and the cancellation numbers they give you
ACAIBURN [protected]
INSIDER SECRETS [protected] also may show up as VH ACCESS or worldclubfitness on your statement heres an alternative number to call [protected]
EBOOK [protected] this may show up as
HEALTHMEMBER on your statement, it is also known as weightloss resources a
here is an alternative number to call [protected]
You may also see these companies appear on your statement
My fitbalancer this company is also know as My Diet partner
call this number [protected] to cancel or mail below (I just called)
customerservice@MyFitBalancer.com.
once you have cancelled you should get an email from the company keep these, as you can pass these onto your credit card company- but you must cancel all the above memberships otherwise the credit card company have to pay them.. my credit card company are useless I have had to chase up all these companies myself
hope this helps
Did you ever get through on any of their #'s? I was hit with the same thing and I sat on hold for over an hour and finally disconnected the call as it was clear that no one was going to take my call. I even called the [protected] and guess what.. samething. My question is how can we get "business/scams" like this shut down?!
Wow! I have been scammed properly and it is a relief to see that there are some telephone numbers out there for me to call so thank you very much for the work that has been done by everyone to get things rolling.
I have been working offshore for the last 2 months without interenet connection and when i got back there have been transactions on my card galore.
Not impressed would be an understatement and trying to resolve it is proving a nightmare!
Tim Baker
Sounds like we're getting ripped off around the world. I cancelled their procutt and supposedly all the charges after the first hit that was over 6 months ago, however have been twice hit with the $7.14 and $3.24 amounts. Sneaky sneaky sneaky - and the number they have just given from the UK has mysteriously become out of order! I have been told that no refunds will be given for the $3.24 amount - when I finally get hold of someone who can cancel the Acai Burn up-sell we'll see!
I'm letting the credit card company know of all the complaints too, let's see if they're going to be proactive about this.
I have to Agree that they are ripping people off, on Friday the 11th my bank called me about fraud charges. When I ordered the trial i saw no where about paying for the whole bottle which it seems they upped their game from other stories b/c I was charged 79.28 on my card which will overdraft so I have to call my bank today and also had to close some weight loss package and world club fitness account which for some reason they said it was non refundable but after complaining for a while that i didnt sign up for it they gave me 3.11 of it back being a 6.95 charge or something like that. I'm hoping my money goes right back on to my account as I live in Des moines where the address is and am half tempted to drive by the address to see if its actually there in downtown des moines which from the address above I was given the address of:
AcaiSlim USA
PO BOX 10276
Des Moines, IA 50381
Why this thing happen and we can't take any action? for sure there is lot of people into the same trouble from this acai burn... they are sick... suck money from the innocent people... im one of the victim charging on my creadit card every month #@%^$()%*...
I was scamed by Acai Burn also. They automatically sign me up with "Health Member" membership and VH access membership.
The funny thing is, those transaction was outside of the unite states so there are foreign transaction fee.
I call my credit company and got the phone # for the two membership customer services:
ONV/WeightLoss: 888-[protected]
VH Access: [protected].
I call both up just now and cancelled them. They knew I was call to cancel and they knew they are scam people. But I was told there is no refund.
It is not much, totally less about $10, so not a big deal, but thining about everymonth they scam million's of people and that $10 adds up to be a huge amount.
They are based outside of the country so they know they can not be caught.
Very very sad they do this to people.
DO NOT USE THIS PRODUCT, IT IS EXTREMELY DANGEROUS. I GAVE IT TO MY CHILD FOR WEEKS AND HE GOT TERRIBLY THIN AND SICK! DO NOT GIVE IT TO YOUNG CHILDREN! PLEASE DO NOT FEED IT TO DOGS OR CHILDREN
i ###in hate this pill!
ye i went to that website and nothing came up! frauds!
I too am an acaiburn customer from melbourne, australia, and was shocked to discover with my $15-20 shipping fee i was charged another $73.00 for the bottle! i want my money back!
This scam is a far-reaching, multi-layered, blood-sucking nigh criminal business! Not only do you have to ensure that you send this stuff back RIGHT AWAY, be mindful that subscribing to this placebo means that you also join some Value Savings Club that charges $24 a month to your card--EVEN AFTER YOU RECEIVE YOUR CANCELLATION FROM ACAI BURN AND RETURN THEIR SUGAR PILLS.
When you cancel this, be certain to address this Value Savings thing and get that done, too!
My Girlfriend is on the phone with one of your representatives, who is telling her she will not be able to get any sort of refund. Even WITH the product returned before the 60 days, without being opened at all. Even though the website states it is a 60 day trial, the representative is claiming that it is only a 14 day trial. We took the representatives name and ID number, as asked by our credit card company, and are going to dispute the charge that way. So much for the 60 day guarantee you just finished speaking of.
Addie M.
This is not true. You do not refund people or even give them a cancellation number. I cancelled my order on June 19, just one hour after I placed it. I received the product 17 days after that and returned it right away to China, as requested. I sent lots of messages and always received weird answers. It has been 51 days now and no refund or cancellation # yet!
Office de Protection du Consommateur (OPC), a Quebec government organism, is working on the problem. They found out that Acai Berry products are sold on phone or on the Internet with false representation. First of all, Terms and conditions are not CLEARLY displayed on their web site or given by phone. They do not comply with Quebec laws for lots of reasons. If those people want to do business in Quebec, they'll have to follow the rules
Acai Burn - Unsubscribe from them!
Acai Burn - CREDIT CARD COMPANY RELATED!
Acai Burn - SCAM
Acai Burn - SCAM
Acai Burn - cancel
Acai Burn - Taking money off me on repeat basis and no product delivered impossible to cancel
Acai Burn - scam
Acai Burn - EVERYONE report Acai burn to watchdog to avoid it happening to others
Acai Burn - Multiple charges
Acai Burn - Unauthorized charges
This is not true. You do not refund people. I cancelled my order on June 19, just one hour after I placed it. I received the product 17 days after that and returned it right away to China, as requested. I sent lots of messages and always received weird answers. It has been 51 days now and no refund yet!
ACI BURN FRAUD
Dont beleive anything from this Aciburn organisation they lie and are a ripoff. They do not honour any cancellations and continue to charge your credit card so far I have had more than two hunred dollar charge to me account for product I do not want. It is impossible to contact some of the organisations. The initial business passes your credit crard detail on to v numerous other business.
DO NOT GET INVOLVED
We also ran into trouble when we ordered only a "SAMPLE"! They charged our credit card for a full order. We called after hunting for a phone number and called - it was such a pain - they act like they don' t undertstand you - I think they must be trained to "double-talk" so you get completely confused.
Anyway, we called our credit card company and they credited us - after all the fiasco, the company ended up refunding us so then we had to refund our credit card.
It was very frustrating and a huge waste of energy - you would have thought I would have lost at least 10 lbs!
Don't bother with this company, they will scam you - if I were you I think I would order it from nutsonline as jrnymn suggested.
Actually, I think it is not really very good for your heart.
FYI only - My doc put me on a plan of lean meats, veggies, fruit, nuts and I have lost 39 lbs. since February of this year (2009) I cannot exercise due to spinal neuropathy, I just try to keep gently active and I am doing great - no rice, potatoes, bread or anything else starchy. When I cheat I have a baked yam.
God bless you all - hope everything works out!
Susie
Why do you have to phone the free phone for so called security reasons> If you have cancelled and given the return details and the packet has been confirmed as delivered. You should honour that in stead of making busy people phone
if you live in Australia and consider that a fraudulent transaction has or is about to occur against your credit card then contact your credit card company and advise them of your problem with this unscrupulous lot. They will stop your card immediately to prevent any other transactions occuring. I attempted less than an hour after authorising the purchase of my "free" trial, to chat with this mob so that i could have the whole thing cancelled. They informed me that it was not possible as the product had already been processed (in their dreams). I was then informed that in addition to the extra postage charges that had been added after i authorised the transaction, that I would not be charged the $79.95 for the trial if they receive the package back before the 14 days trial period is over. Fat chance of that ever happening given that it is probably going to take the best part of 14 days to get from US (or wherever they hide) to Australia.
Bottom Line...cancel your card based on suspected fraudulent future transactions with acaiburn
PS wait for the bombardment of this site from acaiburn as seen above this post
this company have scammed millions all over the world.FACT
a bunch of thieves but always always read the small print
I just applied for a free trial and it was supposed to be only $4 but without my permision they charged my credit card $59 after a few weeks!
Thanks God I checked my account and right away canceled my credit card if not God knows how much I had been charged by now!
Everybody be careful...They are trapping people:(
if you want the real thing, just order from nutsonline. you can get the raw organic acai powder by the pound, or 4oz bags. i use it in smoothies with hemp milk and organic raw cacao powder. neither is cheap, but they're the real thing, baby.
actually, i found their prices to be much cheaper than what i can buy in a health store in canada, even after delivery and exchange. just don't buy capsules or juice concoctions; you'll pay at least 5X as much for the same amount of acai.
Called my CC Company first. Waste of time. They want me to call the vendors first. Fine...
Call Insider Secrets, cancel and get a confirmation number.
Call E-Book (Comprehensive Weight Loss), cancel and get a confirmation number.
Call AcaiBurn, cancel and get a confirmation number. Get your order number too. They may want you to ship the unused product back in order to stop the $58.95 recurring charges.
Ship the unused product to
AcaiBurn
P.O. Box 10233
Des Moines, IA 50381
Re: your order number
Get a tracking number from the shipper!
No need to get nasty with anyone. Just call, tell them "I want to cancel".
My lesson learned.
Found out this is a scam. DOH! Call all of the phone numbers listed earlier to cancel. Insider Secrets is easy. Get a confirmation number. E-books (Comprehensive Weight Loss) is easy. Get a confirmation number. AcaiBurn is harder. Get a confirmation number AND return the unused product to
AcaiBurn, P.O. Box 10233, Des Moines, IA 50381. Make them tell you you your order number and put it on the return package. Ship BEFORE your 60-day trial ends. Get a tracking number from the shipper. Don't do this and expect to get hit with a $58.95 recurring charge. Ouch! No need to get nasty with them. Just say "I want to cancel". My lesson learned, dangit!
"Acai Burn" is not a product that is produced or sold by central coast nutraceuticals. I advise that you contact your bank to get the correct company information.
I agree with Cheryl - this product and its means of marketing is a form of fraud - no fine print was even provided to me with the so called "free" sample/trial.
The real eye opener was the US$59-95 deductions plus the smaller fortnightly unauthorsied deductions for associated companies !
Don't do it folks - stick to good diet and moderate exercise.
Gary - Cairns Australia
I know this isn't going to help, but I have positive actions you can take below so read on. In the Ts & Cs it does actually say:
"a pre-authorized pending payment of Fifty-Eight Dollars and Seventy-Six Cents ($58.76) does apply for the trial offer for your initial fourteen (14) day trial membership ("Trial Membership")." I failed to spot this when I glanced through the terms and conditions when I signed up but thanks to comments on this website I've cancelled my order. I did 3 4 things:
1. phoned [protected] to cancel the Comprehensive weight loss e-book package
2. phoned [protected] to cancel the Insider secrets to weight loss package
3. cancelled my order via the on-line chat facility and mailed the transcript of the chat to myself as evidence of cancellation
4. spoke to my credit card company as soon as I'd read the comments on the consumer forum. I can dispute any charge this company make on my card provided I have evidence of cancellation. So I have 3 cancellation numbers.
However, I'm resigned to paying the $14.90 postage cost even though I said I wanted the 'Ultimate Shipping Package deal' which said postage was free and I don't think I have any grounds to dispute the $58.76 as I stupidly ticked to say I'd read the Ts & Cs. So this will amount to around £33 which I'll have to put down to experience.
I sent for $4.95 for shipping charges. I then had $83.95 unauthorized taken from my account.
They refuse to refund and I did not receive anything for the money. Rip off! Acai Berry Breeze
Terry
I have also been charged several times for this product and when I call
they say that it has already been cancelled but they continue to bill me
for this product. They even said that I would have to go to my bank and
have them to get my charges put back on. So I would not recommend this
product to anyone just for the fact that it is just a plain out scam.
Beware!
Andy
I agree...I am appalled at the way the company handles customers. I was on the phone with them for over an hour only to be hung up on. I put in a complaint to the BBB...dunno if it'll help but maybe...
I HAVE RECIEVED ACAIBURN IN THE MAIL TWICE NEVER ORDERED THIS PRODUCT, CAN NOT FIND HOW IT GOT THERE OR WHO ORDERED IT, ANYONE KNOW HOW TO GET THIS OFF?
i AM GOING TO REPORT THIS TO RIPOFF.COM MAYBE THEY CAN HELP
LORAJEANS@GMAIL.COM
Unfortunately, Now companies like this are so desperate for money and clients, they have changed the fine print and the way they word things for them to legally take from your account and here's how.
In previous times, say for a subscription to a magazine company, you would check a "yes" box and would mail in a payment or mail in monthly payments... Basically an "opt-in" situation...
Now, what they do is, get you with a hook ("free trial" that costs only shipping costs to you) and with the account that you signed up with, they automatically draft your account monthly, or weekly... Making it a "opt-out" situation. The only way for you to cancel is to contact the company to cancel - when half the people did not even realize that they signed up in the first place.
These companies have so many affiliates and other companies that are listed in the fine print in the terms of use, that your account may be drafted by other companies also - companies you may not have even heard of.
Moral... Don't do online shopping! If you need something, buy it from a store! Much safer... and with Cash!
I'm 21, and i've learned from my mistakes already!
Good luck to you all, I hope this helps someone!
i tried the acai burn trial, never lost a thing and didnt feel energetic at all, am still in the process of cancelling the web access thing that they keep taking off my credit card, i would not recommend this product at all
how do i get this off my credit card?
bubbagirl2211@yahoo.com
help me get a number please!
I AM "IRRATE"... I just had one of your "customer care" agents "hang up on me" her name was Jan and then I spoke to Giace . I also have spoken to Alex, Chris and Nan. Jan had put me on hold for over an hour and I was just trying to find out how to have my refund after the postal office shows you have recieved on May 19, 2009. Confirmation number #[protected] which I sent return merchandise on May 11, 2009. She didn't have to ignore me by putting me on hold and then hanging up on me..poor business ethics from your employees.
I had this product sent to me without my permission and the amount $ 82 . 13 taken out of my account unaware to me until monthly statement was issued. I have since then had another debit card issued to me and an investigation is ongoing with my bank, Wells Fargo, reference number #[protected]. I welcome you to check.
If I have to, I will get an attorney as I have plenty in my family and they'd love the media attention. And I trust you will act on this immediatley as this can get very messy. If I do not have my refund by the end of the week, I will contact an attorney.. I have been VERY patient but not anymore...this has got to stop. All I want is what is rightfully mine.
Thank you for your "swift" responce
Wanda Sandiford (wandasandiford@sbcglobal.net)
I was scammed also I thought I would try this product and see if it helped at all. Oprah had mention this product or I wouldn't have tryed it. I was not informed that they were signing me up to anything else or that there would be an additional charge, now $175.55 later I think I have everything cancelled. I will have to watch my account for ever. I wish I had seen these posts sooner.
I too have not received anything and they keep taking payments out of my bank i just dont know what to do!