The complaint has been investigated and
resolved to the customer's satisfactionResolved Acai Berry Detox Ultimate Fat Burner — refund
resolved to the customer's satisfaction
on march 24th i placed my order via internet for my 15 day risk free trial, i recieved the product about 8 days later, only leaving 7 days of the trial. on april 14th i noticed a charge on my credit card for $87.13 so i called and found that it was for the acai berry detox pills. i requested them to cancel any subscription for i did not feel that the product was doing what it said and requested a refund. they told me no! i was not satisfied with their answer. i pulled up the original website that i ordered the product on (www.acaiberrydetox.com/offer/lp7) and did some research. after reentering my information and clicking on submit order it took me to the check out page where low and behold their was a statement for a 30 day money back guarantee. oh, you bet, I called them back...talked to a supervisor again and she kept telling that i did not comply with the terms and conditions. i kept telling her that no where in the 30 day money back guarantee does it state that there are any terms and conditions that i must comply with. after about 45 minutes she pulled up the website that i ordered from read those terms and conditions, read the 30 day money back guarnatee, got back on the phone with me and said that she was escalating the sitiuation and requesting a refund for the $87.13 and to call back in three days to confirm that the refund has been processed. Even though this has consumed an hour or so of my day the satisifaction of sucess over a company that has several different websites for you to order this product from and is ultimately out there just to screw us out of our hard earned money on a product that does not work is well worth it. DO YOUR RESEARCH, SAVE THE ORIGINAL WEBSITE YOU ORDER PRODUCT FROM, YOU NEVER KNOW WHAT YOU MAY FIND FOR YOUR DEFENSE!!!