This review was chosen algorithmically as the most valued customer feedback.
Cancel it by saying it was a fruadulant charge. Tell your credit card company you have no idea how they got your card regardless. Since these guys are crooks it takes acting like one to get your money back. . . So be it
I ordered acai berry pills from my email and was asked to pay 3.95 for shipping was later charged by two other companies tied in with acaiburn that debited my account 9.95 twice and a 59.95 charge from acaiburn as well. After calling all three companies and getting the run around about canceling, I started to threatening to write counsumer affairs and I sent the product back and a copy of my receipt from the post office Acaiburn refunded my checking account 59.95 oln june 15th 2009 I was charged back in april 2009. I never got refunded for the two 9.95 charges. I stayed on ther backs and was very presisent about getting my money. I called everyday for about a week and insisted on speaking to managers.
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Maricce11
, US
1 comments
Maricce11
of US
Nov 03, 20097:45 am EST
I (along with many others i have seen), signed up for a 'free' trial of acaiburn and only had to pay the postage. A fortnight later i recieved the trail sample as well as a charge of $98 AUD on my bank statement. I called my bank and they explained that this was from a company that i had signed up to and they had signed me up for monthly payments, not just the postage of the 'free' sample. There are no details on their advertisement they sent me and on any website with their products. It is impossible to cancel this so called subscription they have signed me up for. Today i have just received another payment of the same amount has come out of my account. The bank can not stop these payments as technically i have signed up for this. This is wrong! I can not afford to throw away $100 a week.
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Rhonda Black
Lacey, US
1 comments
Rhonda Black
of Lacey, US
Jul 13, 20092:32 pm EDT
In the beginning of June I called the [protected] number and cancelled my order. On June 26 I received another order and my credit card was charged. After spening over one hour wait time on the phone I finally spoke with a representative named Dania who insisted that my order was never cancelled. I received a return merchandise order and informed her to no longer send this product. I had to close the credit card used as they keep sending thier product eve though I cancelled last month. At my expense I will return the product. This has caused many hours trying to resolve this issue. Rhonda Black
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Lynn in NC
Sunset Beach, US
1 comments
Lynn in NC
of Sunset Beach, US
Feb 14, 20099:56 am EST
I received the bottle of tablets with no literature attached. To my surprize a $80.00 plus charge was on my card in two weeks, from a company named Total Cleanse. I called the phone number given by the bank. I was told by the customer service person that they would only help me if I gave them a credit card number to look up the account. I said no. I asked to look it up by my name. I was told they could not help me without a credit card number and actually hung up on me.
I called back and only got voice mail, so I left message. Four hours later without a return call, I had my husband call and he got the voice mail also, but now saying it was a holiday and they were closed.
My bank straightened it out and reversed the charges, but since my account was comprised, I had to close the account and open a new one. Stay away from free samples.
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Cindy30
, US
1 comments
Cindy30
of US
Nov 03, 200910:33 am EST
I noticed that my account got charged about $87. The pills came in
without any paperworks with my billing on it. I finally
found a phone number, so I can cancel my order. It was so hard to understand the rep. the call was going in and out. I received a partial confirmation number but I have a feeling that he did not cancel my order. I kept asking for him to repeat it, being that when he spoke it cut out. I will never order from this company again.
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NevaJo
, US
2 comments
NevaJo
of US
Nov 05, 200911:12 am EST
PLEASE DO NOT FALL INTO THEIR "FREE TRIAL" TRAP, IT IS NOTHING BUT A HUGE SCAN AND THINGS LIKE THIS SHOULD NOT BE TOLERATED SOMETHING NEEDS TO BE DONE. I SAW THE ADVERTISEMENT FOR A FREE SAMPLE OF ACAI BERRY FOR 4.95 AND I SIGNED UP FOR IT; HOWEVER, WHENEVER I CALLED TO TRY AND CANCEL I WOULD KEEP GETTING HUNG UP ON BY A VOICE ACTIVATED OPERATOR. SO.. I SEARCHED AROUND FOR MORE NUMBERS AND FOUND SEVERAL OTHER NUMBERS ONE IN PARTICULAR SAYING "WE ARE NOT OPEN AT THIS TIME PLEASE CALL BACK MON-FRI BETWEEN 9-5 WHICH IT WAS WITHIN THEIR SUPPOSED OPERATING HOURS. WELL, I LET IT GO SINCE I HADN'T BEEN CHARGED ANYTHING UNTIL I LOOK ON MY BACK ACCOUNT THIS MORNING AND THERE IS A CHARGE FOR 79.95 I WAS SOOOO PISSED OFF, I AM A COLLEGE STUDENT AND WORK FULL TIME AND WORK VERY HARD FOR THE LITTLE MONEY I DO RECEIVE. I CALLED MY BANK AND THEY SAID SINCE THE CHARGE WAS PENDING THEY COULDN'T DO ANYTHING UNTIL IT WENT THROUGH AND THEN THEY WOULD FIX IT. WELL I WASN'T SATISFIED WITH THAT, I HAVE A TRIP TO DENVER COMING UP THIS WEEKEND AND THAT EXTRA 80.00 WOULD HAVE REALLY HELPED ME OUT, SO I CALL THE NUMBER ON MY BANK STATEMENT FOR THE FIRST CHARGE OF 4.95 (YOU KNOW THE NUMBER THAT YOU CALL TO ACTUALLY ORDER THE PRODUCT SO OF COURSE ITS GOING TO HAVE LIVE PEOPLE TO TALK TO) SO I SPEAK TO A REPRESENTATIVE NAMED ANDY AND I TELL HIM I WANT MY MONEY BACK NOW AND IF THEY HAVE BE SCHEDULED TO "STEAL" ANYMORE OF MY MONEY THEY NEED TO CANCEL IT RIGHT AWAY. SO, HE TELLS ME THAT THE CHARGE IS PENDING AND IT WILL NOT GO THROUGH HE WILL GO AHEAD AND CANCEL THE CHARGE. I AM WAITING TO SEE IF THAT HAPPENS OR NOT, BUT LET ME PLEASE TELL YOU ALL PLEASE PLEASE PLEASE DO NOT FALL INTO THIS HUGE SCAM THAT IS ALL IT IS, A RIP-OFF. DO NOT ORDER THE SUPPOSED "FREE TRIAL" UNLESS YOU WOULD LIKE TO BE CHARGED A UNGODLY AMOUNT EVERY MONTH. I DO HAVE A PHONE NUMBER THAT SOMEONE WILL ANSWER FOR ANYONE WHO NEEDS IT OR WHO HAS HAD PROBLEMS SPEAKING TO A LIVE REP. THE NUMBER IS [protected]. HOPE THIS HELPS!
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UpsetPerson
, US
1 comments
UpsetPerson
of US
Nov 02, 20099:21 am EST
Ordered Acai Berry Detox on a free trial - only had to pay delivery. Cancelled the order. Have now received 3 bottles of the product, all have been sent back unopened with a letter asking them to stop sending the product and re-imburse me.
Today I received another bottle. Will be going to my bank tomorrow to put a stop on my account. I have had money deducted from my account on 6th August - $146.12, 24th August - $147.16, 29th September - $142.01 and 20th October 133.37.
I wish to be re-imbursed for $568.76 US as soon as possible. Where do these people get off sending you things you didn't ask for. I am extremely upset not to mention finacially devistated.
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nancy rubesa
Danville, US
1 comments
nancy rubesa
of Danville, US
Mar 17, 20095:18 pm EDT
We decided to try the trial size acai berry and authozied a one time charge of $5.95. Within a 3 week period, we received 2 additional shipments totaling $190.67. The phone numbers that are provided for customer service are no good. All you get is a recording and then they hang up. We want to return the product but cannot get any information or a live person. We have had to cancel our card so as not to allow any further charges. There should be something we can do about this. Please help!
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Tesssie
Canyon Country, US
1 comments
Tesssie
of Canyon Country, US
Jan 31, 200912:50 pm EST
I was also duped by Acai Berry. I ordered the free trial and was to pay only S & H for $4.95. My bank was then charged $87.13. I contacted a rep at [protected] ( the wait on the phone was long, but I did get to speak with a rep.) and was told I agreed to this charge (hidden) under the terms and conditions . The rep. said my bank would be reimbursed and they would cancel my acct. with them. I also called my bank and cancelled my acct. # and was issued a new one so Acai Berry could not withdraw and more charges.
This is an unscrupulous way of doing business.
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Karla
Belvidere, US
1 comments
Karla
of Belvidere, US
Mar 14, 20099:47 pm EDT
I was reading some complaints on line about the acai berry product. Well I was taken for this as well and I'm very mad. I had taken advantage of the free offer for the $4.99 of shipping and handling. I did read the terms and it did not say anything about a $78.00 fee to be taken out of your account. I had noticed on my bank account on the 11th of March. Not a happy camper. I got online to get a phone number and found the sight. I had called and a guy came on the line. He had looked up my info and told me that after the 14th day if there was no phone call from me that there would be a charge of the $78.00 to my account. Like I said before I did not see or read anything about a 78.00 fee and it wasn't in the terms that I saw. I had asked him if the money would be refunded to me and he said no. I then told him to canceal the account out. He kept asking me if there was anything else he could do for me I kept saying no. I really think if you don't read into the fine print you will regret it later. I just want the people to give me my money back thats all I ask.
Karla
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Gomelet
, US
1 comments
Gomelet
of US
Nov 03, 20097:52 am EST
In early September, I signed up for a FREE sample of the acai berry and life cleasne tablets. The website said I would only pay the shipping (about $7.00 CND) The free sample arrived very quickly. About three weeks later another package arrived from Health Science? with a customs declaration value of $130.00 CND. I was shocked and tried to track the company down to contact them about this order that I had NOT put in with them. Today two customs packages arrived - I had to pay $12.00 on each one! I have not ordered these - only the FREE sample. Now I will have $390.00 charged on my credit card and I am out $24.00 for the customs payment on a product that I did not order. This is a rib off! This company should be put out of business. I will be contacting the authorities here in Canada to see how I can be reimbursed for these expenses.
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Nancy Lindquist
Wasilla, US
2 comments
Nancy Lindquist
of Wasilla, US
Nov 09, 20095:21 pm EST
I purchased two sample products online. The bottles came with no invoice, no return address and no instructions other than what was on the bottle. The products made me ill so I discontinued taking them. I called to cancel after I discovered they had taken $86.42 and $79.95 from my checking account. I was assured that if I returned the remaining product with the RMA numbers to the shippng manager in Hollywood FL that I would be refunded the money. I was also assured that my account was closed after several "let's discuss the issue at hand". I returned the product via certified mail, got the green card back and tried calling the [protected] number which is always busy. I have been able to get the direct line for FWM Labs and have been calling them. I will continue to call them (I'm sure I havn't gotten through due to the time differences but I will do so again tomorrow. I'm also planning to add my name to the list at the BBB in Fl. I'm sure if I was to ask where their sales associates were that the reply would be India or some other foreign country!
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brd
Ashtabula, US
1 comments
brd
of Ashtabula, US
Oct 12, 20096:59 pm EDT
I ordered a free trial of Acai berry and colon clense. I received 2 detox and 1 colon cleanse. The person I spoke to didn't speak English very well and said that the Acai berry and detox were the same thing.
I was charged $150 for my free trial. I canceeled within the 14 days and received confirmation numbers and was told I would get an e-mail with confirmation numbers and my account would be creditied. So far I have received nothing.
How do I get my money back? I will not recommend this site to anyone. What is even worse, the person who had the ad online is from my hometown, so that's why I wanted to try it.
I have learned that nothing is free, but I want my money back.
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nmfranklin
Brea, US
1 comments
nmfranklin
of Brea, US
Feb 07, 20093:46 pm EST
This is the 2nd notice for order # 1205557 to be cancelled. I DO NOT want your product! It does not work and it it over charging me. Please do not make me further dispute to my credit card company.
STOP THIS ORDER. I cancelled while my order was still in "TRIAL", which is by the way not free, but a rip off. You cannot get a hold of a Rep via phone and no one seems responds to these email requests, except for all of us who have been dooped. You know, the customer service rep for my credit card company says that 80% of his calls are because of Acai Berry rip offs. Seriously, we are all being scammed!
-Natalie Franklin
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Mary Wallace
Winchester, US
1 comments
Mary Wallace
of Winchester, US
Sep 02, 200910:18 pm EDT
On May 20, 2009, I ordered Acaix3, Natro Pure, and a facial cleansing product Define. The ad said they were endorsed by Dr.Oz of the Oprah show. I thought they must be legit. One product, the facial product, did not clear my debit card so I called my bank and asked why. They told me they had been having problems with companies who offered free trials for s&H ONLY AND IF I ORDERED TO MAKE SURE I canceled the day I received my product or the company might continue billing my debit card. I immediately called the company and cancelled the orders. Several weeks later, I received the ACAI and they had already billed me for shipping and handling plus the full amount. I called the company again and got the runaround. One day they billed me twice for the full amount. I went to the bank and cancelled that card. The bank says they don't know if it's fraud, "you gave them your number." The full amount they have scammed me for is $339.00.
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ASHA SUDHIR
, IN
1 comments
ASHA SUDHIR
of IN
Sep 07, 20092:25 pm EDT
Hi,
I had palces an order for Acai Berry weight loss & life cleanse free trial pack on 21st August 2009 and a min. amount of 200/- each for both through my credit card.
The amount has already debited from my A/C. Neither I have received the products nor any information regarding this.
Can you check & let me know the status as when am i going to receive the product, if not then then cancel my order & reverse back the amount to my A/C
Looking forward to hearing from you.
Regards,
Asha
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Diane Waters
Danville, US
1 comments
Diane Waters
of Danville, US
Mar 09, 200912:32 pm EDT
I agreed to pay $1.99 for a trial of this diet aupplement. Now they have taken $0.04; $78.81; and $1.58 out of my bank account without my permission.
I tried calling the [protected] and if I do get through, when I puch a number to get with a supoport person, the phone system automactically hangs up.
When I was going online to foind out how to email them, this site came up with many people this company has ripped off.
We have got to stop them!
Diane W.
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Kim W
Fort Morgan, US
1 comments
Kim W
of Fort Morgan, US
Apr 30, 20099:53 am EDT
BUYERS BEWARE... I did as anyone else did. Bought this FREE 30 trial off the internet. The only thing they don't tell you is that you will be charged for another bottle within 15 days of your order. Not 30 from the time you receive it. I did get my bottle, and it does work. BUT... when you don't get it for 10 days after you order your FREE trial, and then 3 days later they are already charging your card. There is something wrong with this picture. I called after I seen it on my bank statement and called the number attached. They just didn't understand why I wanted to cancel it. They asked why... DUH... What do you think, I didn't even get the chance to try it for the 15 days to see if I liked it or not, before being charged again. Then they try to offer you something else.. I DON'T THINK SO... I finally had to get nasty and tell her to cancel the D _ _ _ thing, I don't want to deal with them anymore. They are doing false advertising and should be reported for that.
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RMWilbur
Columbia, US
1 comments
RMWilbur
of Columbia, US
Mar 25, 20095:58 pm EDT
I ordered a free trial bottle of acai berry online, and when i tried to cancel the trial, i spent an hour fighting on the phone with a man i could hardly understand and who could barely understand me, only to be told that they could not find my account to cut my trial off. I demanded to speak to a supervisor, and the man i was speaking with told me his supervisor was too busy to speak with me, which i find completely unacceptable. I tried again 1 week later and spoke with a different man, fluent in english, who was extremely polite and very helpful. we closed my account with no difficulties, and i was allowed to keep the extra pills without having to send anything back to the company.
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Osst
, US
1 comments
Osst
of US
Nov 02, 20099:23 am EST
When i first ordered the acai berry and colon cleanse i understood it to be a trial offer and would only receive for the first month and then order more if needed, and i paid for the postage with my brothers Credit card with his approval, now he is getting billed for these which i have not ordered and is not very happy and either am i, i would like to know who to contact to cancel and get my brothers credit card reimbursed, i have the tablets ready to send back when all is verified recancellation and reimbursement ...my brother is also consulting the police about this fraud..could someone be able to give me contact information please.
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Patti
Abilene, US
1 comments
Patti
of Abilene, US
Feb 02, 200911:16 pm EST
I, like the other people on this website, ordered the free trial and paid 1.87 for shipping. I never ordered any more of the product, but was charged 74.87 on my credit card on 10-22-2008. I did not receive anything in the mail and was wondering what this charge was for and was told that it was for an Acai berry shipment. On 10-25-08 I did receive a package, and of course, it was the bottle of Acai berries. I tried to call, but never could get anyone to answer. Finally, I talked to someone who told me to e-mail a request to cancel my orders and I did. I got a confirmation number and I sent the entire package back to where it had come from in Phoenix, Az. I never did receive a credit so I called them and they said it was not received back within the correct authorized return date. I mailed it back prior to 30 days. I have contacted the legal department with all receipts from my mailing and the cancellation #, but still have not heard back, and that has been 3 weeks ago. My credit card co. also told me I would have to handle this myself because when I sent them a complaint they said they could not help me. What a rip-off from both my credit card co and the Acai Berry company. Like they say, nothing is ever free! The chg on my card was from J2 Nutra Products.
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Farquar
Rowlett, US
1 comments
Farquar
of Rowlett, US
Sep 07, 200911:28 am EDT
I ordered on line for 99 cents a trial offer of Acai Berry for weight loss. Once the order was placed I received a phone call that issued a number to call if I should decide to cancel "any future orders." I never agreed to Future Orders. Of course within two weeks of receiving my 99 cent order I received another bottle of Acai Berry. With repeated calls to the provided number the order has never been canceled. I also tried to cancel on line with the password & account information but to no avail. I need help to cancel this $86.42 charge each month.
Thanks,
Kaye Ward
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Jennifer
McKees Rocks, US
1 comments
Jennifer
of McKees Rocks, US
Feb 25, 20096:44 pm EST
Back in October 2008 I had ordered the free trial Acai Berry pills online charging my bank account $3.95 for the shipping. After receiving the pills I tried calling the company to cancel my membership because it had to be done within 14 business days or I would be sent another bottle and charged the full amount. I called the number numerous times with no luck. I kept getting messages saying that the number was out of service. I kept calling every day. FINALLY, on the last possible day, it rang through. The woman told me that my account had already been charged the $89.31 but the bottle had not been sent yet. She said that she would cancel the shipping and refund my money and I should see it back in my account in 5-10 business days. After two weeks of not receiving my refund I called them back again. They checked my account and said it would be another 5-10 business days. Another month went by, it now being December, and still no refund. I called once again! The woman I spoke to said she would put a priority marker on my account for an immediate return. ANOTHER month and half goes by with still no return! These people took my money the end of October and it is now February! I'm pissed to say the least. I call one final time and speak to a man that is not only hard to understand but is also not helpful at all! He told me that my return was already processed and there was nothing he could do. So I ask him when it was processed because it still wasn’t showing in my account. He proceeds to tell me it was processed in October 2008 and I told him that wasnt the case because I had called in December and it still wasn't processed. All he kept saying was "I'm so sorry Ma'm". It was getting on my last nerve and I lost my cool. I began yelling at this man telling him I wanted my money and I wanted it this week! I took his name and asked for a manager. He said the manager was unavailable and he could not give me the managers name either. Than I asked for the company's name that I was dealing with because I said I was turning their @$$es in to the Better Business Bureau. His answer- "I'm so sorry Ma'm I cannot give you that". At this point I'm highly upset. I said a few choice words than hung up on him. I called right back and talked to a woman this time. I ask her to check my account to see when my refund was processed and she tells me January 11th. Now this makes more sense... BUT it was now February 13th and still not in my account. She says that they have been having problems with their system and I should be receiving it any day now. After months and months of waiting and constant [censored]ing I FINALLY recieved my refund on February 17th 2009.
This is a HUGE scam and definitely not something you want caught in!
P.S.
I never got the company name but that is what shows up on my banking statement.
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leslie17
Monrovia, US
1 comments
leslie17
of Monrovia, US
Feb 10, 20093:54 pm EST
Verified customerThis comment was posted by a verified customer. Learn more
Promoted all over web that it was on Rachel Ray and the results were amazing. I lost nothing in a week and a half. I had no change in energy or appetite. After reviewing the product with my doctor he informed me it has no weight loss value, all it is is an anti-oxident. When I tried to call to cancel my "free trial" I sat on hold for just short of 2 hours and finally had to hang up. Called back and someone sat on the line but would not say anything no matter how many buttons I pushed in their ear. The third time I was told by Mike he would extend my trial time so I can see the results. I refused and then told I would have to send back the unused portion at my expense. That is NOT what the site said when I requested the item. This has taught me an important lesson. Never order anything for a free trial period ever again.
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Marie
, US
2 comments
Marie
of US
Feb 09, 20098:22 am EST
I ordered the trial product and was charged before I received the product. When I called to let them know I never received it, they offered to send me another. A couple of days later I called to check the status and they said it was being shipped. During the same call, I decided to cancel the order. Then the system went down and the rep advised me to email services@advancedwellresearch.com. I did not place the order via email. I then called right back and said I wanted to place an order, coincidently the system was back up...I then said to the rep, I actually want to cancel an existing order. Guess what the system went down again! I ended up calling my bank having this stopped and my fee for the product refunded by the bank.
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anna1410
, IT
1 comments
anna1410
of IT
Oct 14, 20094:45 pm EDT
Good day,
i'm very surprised and upset about what happened but reading on yr
web site I found many claims so i m not feel alone...
On 25th sept 09 I received 2 sms fm bank which advised that 2
payments of usd 119, 02 each have been made with my credit card, so
on
saturday morning I called
customer credit card assistance explained them that i had not
authorized them .They understood immy the situation and
stopped/closed/locked my credit card .
It was in relation to a purchase i made for Acai Berry tablets and
was getting this as a free trial so have no idea that after i
should
have bought the pills obligatory.
this manner is not acceptable, because in this way you have
shown
little professionalism' and respect for the client but you have
thought it about your profit.
I supposed that as per yr firm policybefore to proceed with another
purchase "minimum" you have to ask how we felt,
which kind of results we found and FOR LAST if we want to buy.
considering that you used my credit card last friday, and i
closed
it on saturday morning, pls check with yr account department
if operations have been input or if we are still on time to stop
everythings FOREVER!.
pls also advise in case operations have been already registered,
how/what I have to do in order to refund my money .
WAITING FOR YR PROMPT REPLY .
REGARDS
ANNAMARIA AGAVE
Genoa - Italy
I urgenly want back my money !
waiting for yr urgent reply
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SUFULA
St Paul, US
1 comments
SUFULA
of St Paul, US
Sep 22, 20097:07 pm EDT
I ORDER THIS PRODUCT AND CANCEL BEFORE THE TRIAL PERIOD WAS OVER, I WAS STILL RECEIVING THIS PRODUCT, CALLED ABOUT 4 MONTHS AGO AND CANCEL AGAIN. I EVEN SENT ALL THE BOTTLES ALONG WITH THE PACKAGE UNOPEN, IT WAS RETURN TO ME THAT IT WAS A TRIAL PROMO STATING I DID NOT NEED TO PAY. THESE PEOPLE HAVE BEEN WITH DRAWING MONEY OUT OF MY ACCOUNT AFTER I HAVE SPOKEN TO THEM. THEY HAVE CAUSE MY ACCOUNT TO GO INTO RED. THIS IS A SCAM AND PEOPLE LIKE THESE PEOPLE NEED TO BE DEALT WITH ACCORDING TO THE LAW
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Tami Larson
Stockbridge, US
1 comments
Tami Larson
of Stockbridge, US
Mar 02, 20091:15 pm EST
I bought product for what I thought was $3.95. Did not see anything in online ad about automatic billing or returning product within 21 to avoid getting charged.
On 2/9/09, approximately 22 days after receiving product, $79.90 was charged automatically to my debit card.
Called 1.800.595.4670 and after being on hold for 14 minutes, spoke to a customer service rep who explained to me that I didn't read the fine print in the information sent with the product. Explained, I was not aware of any autodeductions, and wanted to cancel my account and get refunded the $79.90. She said that she would cancel my account, but I would need to return the product to: 6452 Fig Street, Unit A, Arvada, CO 80004. I asked if I could return it any time and she said yes, but to make sure I got a tracking number. She also provided a return authorization code.
I returned the product to the company via UPS on 2/23 and they received the product on 2/26/09 at 10:24 am.
On Monday, March 2, 2009, my debit card was charged $69.90 by GNS.
I waited until they opened their lines (7:30 am mtn)
and was on hold with the first customer service rep for 17 minutes. Once I spoke to them, they said that I didn't receive a cancellation code from the person I spoke to on 2/9/09, therefore, my account was not cancelled, therefore, I was receiving another shipment of product. I told them what the rep told me on 2/9 and they forwarded me to another line of which I was on hold for another 21 minutes. This third customer service rep told me that it wasn't cancelled and I wasn't going to get a refund on the product I returned because I didn't return it within 30 days of receipt. I stated that none of that was shared with me and that I assumed when the rep told me on 2/9/09 that my account was cancelled it was cancelled. He then gave me a cancellation code and stated that he needed to talk to a manager and put me on hold for a few seconds and I was cut off. So, an hour and a half has past and I am forced to call the 800 number again to be on hold for 7 minutes to be transferred to another customer service rep to be on hold for 28 minutes for the 5th rep to tell me that they can't refund me the $79.90, that my account wasn't cancelled on 2/9/ and that they have no proof that I even called them on 2/9/09 despite the fact that I had a return authorization code, and that if I wanted the $69.90 refunded, I would need to send back the product that is currently being sent to me. I was furious and asked for a manager, she stated that the manager would say the same thing. I continued to argue with "Annie" for 5 minutes and demanded to speak with a manager. Diane, agent 195, answered and I went through the entire story and she apologized for my experience and stated that I would receive credit in my bank account for both the $79.90 and $69.90 within 48 - 72 hours. We will wait and see. Do NOT DEAL WITH GNS.
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Frenchy
Sarasota, US
1 comments
Frenchy
of Sarasota, US
Jan 15, 200912:28 pm EST
I ordered a sample product to try, which I recived. Without my permission they send one more bottle, wiht a charge of 89.31. I called to complained, they said they will refund my credit card. They did not. I returned that bottle to them. One week later I received another bottle that I refused and sent back in the original package. Then other products was charge on my credit card 29.95 and 1.17 that I didn't ordered or received anything.This is from: fit-fac.com in NV. I called and was told that it was part of the program... This is all wrong and illegal. I asked them to credit my account at ounce, I am waiting. I dispute those charge. This is a Rip off! Hope someone will stop this madness.
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betty jernigan
, US
1 comments
betty jernigan
of US
Feb 05, 200912:40 am EST
no need to mention name of co. I orderd acai berry for $1.00 pluse $3.95 shiping charge of $3.95 I was charged $49.95 from my bank visa card, it made my account over drawn & now i have too close my account and pay another $49.00 just to be able to close . aaaaai AM ON A FIXED INCOME AND DISABLE THEY ARE WRONG FOR WHAT THER DO i GUESS I WAS A SUCKER FOR BELIVEING AD, so here is a warrning to all don' trust weight loss products over the internet . if they lie about this there is no telling what they might put in them just to get you hooked on drugs so you will buy more.so be carefull. coned again
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Tracy B. Wright
Glen Burnie, US
1 comments
Tracy B. Wright
of Glen Burnie, US
Sep 04, 200912:07 pm EDT
I purchased the Acai Berry for the free trail period. I cancelled my order 5 days later. I have noticed that this company has charged my card 5 different times. Once for 3.95, another for 2.01, another for 2.06, another for 84.78 and now for 92.31. This has caused my account to receive several NSF fee charges at 36.00 a pop. This is not fair to consumers. PLEASE DO NOT ORDER THIS PRODUCT... FOR SOMETHING THAT IS FREE.. IT WILL COST YOU A COUPLE OF HUNDREDS BEFORE IT IS OVER WITH...
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trisha-acai report
LONDON, GB
1 comments
trisha-acai report
of LONDON, GB
May 08, 20097:36 am EDT
I ORDERED ACAI PRODUCT ON MAY 2ND, BUT FOUND OUT I HAVE BEEN BILLED ON THE 21ST OF APRIL. BY ACAI BERRY.
PLEASE I DON'T WANT TO BE BILLED 2 TIMES.
I PLACED AN ORDER FOR THE TRIAL PARK.ONLY AND ONCE NOT TWICE.
I WAS TOLD I WILL BE PAYING $24.00, BUT I WAS CHARGED £32.62.PLEASE AM I MISING SOMETHING HERE.WHAT HAPPENED.
THANKS FOR READING MY COMPLAIN.
I WILL AWAIT YOUR REPLY.
UCHE
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jmt216
Grand Blanc, US
1 comments
jmt216
of Grand Blanc, US
May 10, 20094:17 pm EDT
I was inticed into buying the product that was advertised 2 free bottles, all you pay is the shipping and handling charge. I didn't understand the membership fee of $139.97 was going to be charged before I had even received the product or there was a trial period. I sent the product back unopened and I have been told that my account will be reimbursed $110.00. That was on 4-13-09. The money still hasn't been credited to my account. I also spoke with Letitia and Brandy when trying to get my money back. I have a claim in place with my bank to have my money returned. I just wanted to say here, please make sure you know what you are agreeing to when you order a product online. I have learned the hard way. My mistake will cost me $34.97, if I get my money back.
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Damon
, US
1 comments
Damon
of US
Sep 02, 20096:44 pm EDT
They keep telling me the refund hasn't been processed, because it is up to the Warehouse to process refunds. I asked them to contact the Warehouse. They said they cannot, as they do not have a phone number for them. They said I can contact the Corporate Office to see if they will process the refund, I said fine, give me their phone number. They said they can't because they do not have a phone number for them either. Their customer service phone number has changed since I returned my product, now it's 866... However, that is the number I called and they will not give me any answers. I am going to see what needs to be done to file a class action law suit! This is illegal!
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MMA
Wesley Chapel, US
1 comments
MMA
of Wesley Chapel, US
Aug 31, 200911:30 pm EDT
I decided to try Acai Berry because of the energy benifits it claims to have, but I have to say that it will take me more energy to get out of this mess than the pills ever gave me - plus you can get a generic form of them at WAL-MART! Wish I knew that to begin with. I ordered 3 different brands to try them out; to see which one worked the best on me. Well, over a month and a half later, and about $400 later, the boxes arrived. But instead of 3, I have 7! It seems that the order confermation call that they make is just another sells promotion and that is how I ended up with MORE than double the amount I wanted. I still would like to know how a trial period can be shorter than the amount of time that it takes to receive the ordered item; 14 day trial for something that had to travel across the state (I live in the same state that they are shipped from!) Plus when I tried to contact constomer service I was on hold for hours - I do admit that I hung up at that point and kept trying at different times. When I finally got ahold of someone, I could hardly understand her, she didn't want to help me, and kept saying everything was my fault. Now I am getting to send the bottles back to the companies for a refund. (You have to get a refund auth # before you can do that though). They need sued. By the way, ALL the different Acai Berry Products that you see advertised and the Colon Cleaning products that go along with them come from the SAME company - or at least they are being disperst by the same company. I was given so many different numbers and they all led to the same voice promted answering service. It is time that something is done about this, and fast.
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Paula
Bellingham, US
1 comments
Paula
of Bellingham, US
Mar 27, 200912:15 pm EDT
Unathorized charges made to my credit card. Asked rep for their mailing address but they "can't give out that information." I was assured the charges would not go through. Then they told me I would get a refund. If you call, they put you on hold and eventually it disconnects. This is definitely a scam. I filed a report with my home state Attorney General and the Florida Attorney General. I am also filing a police report. If everyone does this, something might help.
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Acai Berry
Emmitsburg, US
1 comments
Acai Berry
of Emmitsburg, US
Feb 09, 20093:13 pm EST
I too was sucked into this free trial for acai berry, I panicked today after reading all these complaints. and called right away to cancel and was shocked when someone answered the phone. i was told I could not cancel the order until I had the product in hand. I told her I did not want my credit card hit with all the charges. I also mentioned the free trial and was quickly told nothing is free you have to read the terms and conditions. Then I was also told I could call in and get a better price if I asked instead of being charged the 78.81 for the trial bottle. So this is just a big gimmick to suck you in. She also told me everyone justs sees free and clicks. Well I learned a big lesson on this deal. I was also lucky I did not use my bank card and used my regular credit card. I called them, and was told I could not stop any additional charges unless I canceled the card and got a new card issued. Well thats what I did. This was a hard lesson learned. I hope this helps someone else out there. PLEASE READ ALL THE FINE PRINT AND TERMS AND CONDITIONS
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Amy
,
1 comments
Amy
Nov 15, 200811:12 am EST
Offer was supposed to be free with only $3.95 S & H fee. I was charged $29.95 still have not received product. Tried to call [protected] for 4 hours now; all I get is a fast busy signal. Bank will refund money, however I will have to cancel debit card, be without one for a period of time, fill out police report have it notorized and return within 10 days. I work two jobs and don't have time for this garbage. I sent an e-mail to the Oprah.com where I was directed to that website for Acai Berry. If this is the type of company and service they choose to endorse, I not be watching Oprah, viewing her website, or buying her magazines. I suggest everyone flood Oprah.com with e-mails and correspondence regarding this issue.
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georgiana anderson
Saint Paul, US
2 comments
georgiana anderson
of Saint Paul, US
Feb 06, 20098:40 pm EST
trial received. Two weeks later, without asking or hearing from me, another bottle came.I returned it but company had moved.I had to find it in Boca Raton, talked to "Luis" who said my name would be removed and I would not get more.I mailed the package back, each time of course, incurring mailing charges.Even had e mail saying order cancelled.Then credit card bill came with two charges, one for $90.39 and other for$96.46 apparently from a foreign country .I have foreign fees as well in those charges. Telephone numbers for the two charges are NOT the SAME. Both are 888 numbers.
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KIM
, US
2 comments
KIM
of US
Feb 24, 20095:58 pm EST
I ordered a trial sample that was supposed to pay only $4.95 shipping charge - I was billed $78.90 2 weeks later and when I called to complain and cancel they would not refund my money - on the email confirmation i got from them at the beginning it stated "to return the product call" - they told me that was a mistake - you could not return the product. They offered to refund 1/2 of the price. I think this company is a scam...DO NOT ORDER FROM THEM...E
I ordered acai berry pills from my email and was asked to pay 3.95 for shipping was later charged by two other companies tied in with acaiburn that debited my account 9.95 twice and a 59.95 charge from acaiburn as well. After calling all three companies and getting the run around about canceling, I started to threatening to write counsumer affairs and I sent the product back and a copy of my receipt from the post office Acaiburn refunded my checking account 59.95 oln june 15th 2009 I was charged back in april 2009. I never got refunded for the two 9.95 charges. I stayed on ther backs and was very presisent about getting my money. I called everyday for about a week and insisted on speaking to managers.
I (along with many others i have seen), signed up for a 'free' trial of acaiburn and only had to pay the postage. A fortnight later i recieved the trail sample as well as a charge of $98 AUD on my bank statement. I called my bank and they explained that this was from a company that i had signed up to and they had signed me up for monthly payments, not just the postage of the 'free' sample. There are no details on their advertisement they sent me and on any website with their products. It is impossible to cancel this so called subscription they have signed me up for. Today i have just received another payment of the same amount has come out of my account. The bank can not stop these payments as technically i have signed up for this. This is wrong! I can not afford to throw away $100 a week.
In the beginning of June I called the [protected] number and cancelled my order. On June 26 I received another order and my credit card was charged. After spening over one hour wait time on the phone I finally spoke with a representative named Dania who insisted that my order was never cancelled. I received a return merchandise order and informed her to no longer send this product. I had to close the credit card used as they keep sending thier product eve though I cancelled last month. At my expense I will return the product. This has caused many hours trying to resolve this issue. Rhonda Black
I received the bottle of tablets with no literature attached. To my surprize a $80.00 plus charge was on my card in two weeks, from a company named Total Cleanse. I called the phone number given by the bank. I was told by the customer service person that they would only help me if I gave them a credit card number to look up the account. I said no. I asked to look it up by my name. I was told they could not help me without a credit card number and actually hung up on me.
I called back and only got voice mail, so I left message. Four hours later without a return call, I had my husband call and he got the voice mail also, but now saying it was a holiday and they were closed.
My bank straightened it out and reversed the charges, but since my account was comprised, I had to close the account and open a new one. Stay away from free samples.
I noticed that my account got charged about $87. The pills came in
without any paperworks with my billing on it. I finally
found a phone number, so I can cancel my order. It was so hard to understand the rep. the call was going in and out. I received a partial confirmation number but I have a feeling that he did not cancel my order. I kept asking for him to repeat it, being that when he spoke it cut out. I will never order from this company again.
PLEASE DO NOT FALL INTO THEIR "FREE TRIAL" TRAP, IT IS NOTHING BUT A HUGE SCAN AND THINGS LIKE THIS SHOULD NOT BE TOLERATED SOMETHING NEEDS TO BE DONE. I SAW THE ADVERTISEMENT FOR A FREE SAMPLE OF ACAI BERRY FOR 4.95 AND I SIGNED UP FOR IT; HOWEVER, WHENEVER I CALLED TO TRY AND CANCEL I WOULD KEEP GETTING HUNG UP ON BY A VOICE ACTIVATED OPERATOR. SO.. I SEARCHED AROUND FOR MORE NUMBERS AND FOUND SEVERAL OTHER NUMBERS ONE IN PARTICULAR SAYING "WE ARE NOT OPEN AT THIS TIME PLEASE CALL BACK MON-FRI BETWEEN 9-5 WHICH IT WAS WITHIN THEIR SUPPOSED OPERATING HOURS. WELL, I LET IT GO SINCE I HADN'T BEEN CHARGED ANYTHING UNTIL I LOOK ON MY BACK ACCOUNT THIS MORNING AND THERE IS A CHARGE FOR 79.95 I WAS SOOOO PISSED OFF, I AM A COLLEGE STUDENT AND WORK FULL TIME AND WORK VERY HARD FOR THE LITTLE MONEY I DO RECEIVE. I CALLED MY BANK AND THEY SAID SINCE THE CHARGE WAS PENDING THEY COULDN'T DO ANYTHING UNTIL IT WENT THROUGH AND THEN THEY WOULD FIX IT. WELL I WASN'T SATISFIED WITH THAT, I HAVE A TRIP TO DENVER COMING UP THIS WEEKEND AND THAT EXTRA 80.00 WOULD HAVE REALLY HELPED ME OUT, SO I CALL THE NUMBER ON MY BANK STATEMENT FOR THE FIRST CHARGE OF 4.95 (YOU KNOW THE NUMBER THAT YOU CALL TO ACTUALLY ORDER THE PRODUCT SO OF COURSE ITS GOING TO HAVE LIVE PEOPLE TO TALK TO) SO I SPEAK TO A REPRESENTATIVE NAMED ANDY AND I TELL HIM I WANT MY MONEY BACK NOW AND IF THEY HAVE BE SCHEDULED TO "STEAL" ANYMORE OF MY MONEY THEY NEED TO CANCEL IT RIGHT AWAY. SO, HE TELLS ME THAT THE CHARGE IS PENDING AND IT WILL NOT GO THROUGH HE WILL GO AHEAD AND CANCEL THE CHARGE. I AM WAITING TO SEE IF THAT HAPPENS OR NOT, BUT LET ME PLEASE TELL YOU ALL PLEASE PLEASE PLEASE DO NOT FALL INTO THIS HUGE SCAM THAT IS ALL IT IS, A RIP-OFF. DO NOT ORDER THE SUPPOSED "FREE TRIAL" UNLESS YOU WOULD LIKE TO BE CHARGED A UNGODLY AMOUNT EVERY MONTH. I DO HAVE A PHONE NUMBER THAT SOMEONE WILL ANSWER FOR ANYONE WHO NEEDS IT OR WHO HAS HAD PROBLEMS SPEAKING TO A LIVE REP. THE NUMBER IS [protected]. HOPE THIS HELPS!
Ordered Acai Berry Detox on a free trial - only had to pay delivery. Cancelled the order. Have now received 3 bottles of the product, all have been sent back unopened with a letter asking them to stop sending the product and re-imburse me.
Today I received another bottle. Will be going to my bank tomorrow to put a stop on my account. I have had money deducted from my account on 6th August - $146.12, 24th August - $147.16, 29th September - $142.01 and 20th October 133.37.
I wish to be re-imbursed for $568.76 US as soon as possible. Where do these people get off sending you things you didn't ask for. I am extremely upset not to mention finacially devistated.
We decided to try the trial size acai berry and authozied a one time charge of $5.95. Within a 3 week period, we received 2 additional shipments totaling $190.67. The phone numbers that are provided for customer service are no good. All you get is a recording and then they hang up. We want to return the product but cannot get any information or a live person. We have had to cancel our card so as not to allow any further charges. There should be something we can do about this. Please help!
I was also duped by Acai Berry. I ordered the free trial and was to pay only S & H for $4.95. My bank was then charged $87.13. I contacted a rep at [protected] ( the wait on the phone was long, but I did get to speak with a rep.) and was told I agreed to this charge (hidden) under the terms and conditions . The rep. said my bank would be reimbursed and they would cancel my acct. with them. I also called my bank and cancelled my acct. # and was issued a new one so Acai Berry could not withdraw and more charges.
This is an unscrupulous way of doing business.
I was reading some complaints on line about the acai berry product. Well I was taken for this as well and I'm very mad. I had taken advantage of the free offer for the $4.99 of shipping and handling. I did read the terms and it did not say anything about a $78.00 fee to be taken out of your account. I had noticed on my bank account on the 11th of March. Not a happy camper. I got online to get a phone number and found the sight. I had called and a guy came on the line. He had looked up my info and told me that after the 14th day if there was no phone call from me that there would be a charge of the $78.00 to my account. Like I said before I did not see or read anything about a 78.00 fee and it wasn't in the terms that I saw. I had asked him if the money would be refunded to me and he said no. I then told him to canceal the account out. He kept asking me if there was anything else he could do for me I kept saying no. I really think if you don't read into the fine print you will regret it later. I just want the people to give me my money back thats all I ask.
Karla
In early September, I signed up for a FREE sample of the acai berry and life cleasne tablets. The website said I would only pay the shipping (about $7.00 CND) The free sample arrived very quickly. About three weeks later another package arrived from Health Science? with a customs declaration value of $130.00 CND. I was shocked and tried to track the company down to contact them about this order that I had NOT put in with them. Today two customs packages arrived - I had to pay $12.00 on each one! I have not ordered these - only the FREE sample. Now I will have $390.00 charged on my credit card and I am out $24.00 for the customs payment on a product that I did not order. This is a rib off! This company should be put out of business. I will be contacting the authorities here in Canada to see how I can be reimbursed for these expenses.
I purchased two sample products online. The bottles came with no invoice, no return address and no instructions other than what was on the bottle. The products made me ill so I discontinued taking them. I called to cancel after I discovered they had taken $86.42 and $79.95 from my checking account. I was assured that if I returned the remaining product with the RMA numbers to the shippng manager in Hollywood FL that I would be refunded the money. I was also assured that my account was closed after several "let's discuss the issue at hand". I returned the product via certified mail, got the green card back and tried calling the [protected] number which is always busy. I have been able to get the direct line for FWM Labs and have been calling them. I will continue to call them (I'm sure I havn't gotten through due to the time differences but I will do so again tomorrow. I'm also planning to add my name to the list at the BBB in Fl. I'm sure if I was to ask where their sales associates were that the reply would be India or some other foreign country!
I ordered a free trial of Acai berry and colon clense. I received 2 detox and 1 colon cleanse. The person I spoke to didn't speak English very well and said that the Acai berry and detox were the same thing.
I was charged $150 for my free trial. I canceeled within the 14 days and received confirmation numbers and was told I would get an e-mail with confirmation numbers and my account would be creditied. So far I have received nothing.
How do I get my money back? I will not recommend this site to anyone. What is even worse, the person who had the ad online is from my hometown, so that's why I wanted to try it.
I have learned that nothing is free, but I want my money back.
This is the 2nd notice for order # 1205557 to be cancelled. I DO NOT want your product! It does not work and it it over charging me. Please do not make me further dispute to my credit card company.
STOP THIS ORDER. I cancelled while my order was still in "TRIAL", which is by the way not free, but a rip off. You cannot get a hold of a Rep via phone and no one seems responds to these email requests, except for all of us who have been dooped. You know, the customer service rep for my credit card company says that 80% of his calls are because of Acai Berry rip offs. Seriously, we are all being scammed!
-Natalie Franklin
On May 20, 2009, I ordered Acaix3, Natro Pure, and a facial cleansing product Define. The ad said they were endorsed by Dr.Oz of the Oprah show. I thought they must be legit. One product, the facial product, did not clear my debit card so I called my bank and asked why. They told me they had been having problems with companies who offered free trials for s&H ONLY AND IF I ORDERED TO MAKE SURE I canceled the day I received my product or the company might continue billing my debit card. I immediately called the company and cancelled the orders. Several weeks later, I received the ACAI and they had already billed me for shipping and handling plus the full amount. I called the company again and got the runaround. One day they billed me twice for the full amount. I went to the bank and cancelled that card. The bank says they don't know if it's fraud, "you gave them your number." The full amount they have scammed me for is $339.00.
Hi,
I had palces an order for Acai Berry weight loss & life cleanse free trial pack on 21st August 2009 and a min. amount of 200/- each for both through my credit card.
The amount has already debited from my A/C. Neither I have received the products nor any information regarding this.
Can you check & let me know the status as when am i going to receive the product, if not then then cancel my order & reverse back the amount to my A/C
Looking forward to hearing from you.
Regards,
Asha
I agreed to pay $1.99 for a trial of this diet aupplement. Now they have taken $0.04; $78.81; and $1.58 out of my bank account without my permission.
I tried calling the [protected] and if I do get through, when I puch a number to get with a supoport person, the phone system automactically hangs up.
When I was going online to foind out how to email them, this site came up with many people this company has ripped off.
We have got to stop them!
Diane W.
BUYERS BEWARE... I did as anyone else did. Bought this FREE 30 trial off the internet. The only thing they don't tell you is that you will be charged for another bottle within 15 days of your order. Not 30 from the time you receive it. I did get my bottle, and it does work. BUT... when you don't get it for 10 days after you order your FREE trial, and then 3 days later they are already charging your card. There is something wrong with this picture. I called after I seen it on my bank statement and called the number attached. They just didn't understand why I wanted to cancel it. They asked why... DUH... What do you think, I didn't even get the chance to try it for the 15 days to see if I liked it or not, before being charged again. Then they try to offer you something else.. I DON'T THINK SO... I finally had to get nasty and tell her to cancel the D _ _ _ thing, I don't want to deal with them anymore. They are doing false advertising and should be reported for that.
I ordered a free trial bottle of acai berry online, and when i tried to cancel the trial, i spent an hour fighting on the phone with a man i could hardly understand and who could barely understand me, only to be told that they could not find my account to cut my trial off. I demanded to speak to a supervisor, and the man i was speaking with told me his supervisor was too busy to speak with me, which i find completely unacceptable. I tried again 1 week later and spoke with a different man, fluent in english, who was extremely polite and very helpful. we closed my account with no difficulties, and i was allowed to keep the extra pills without having to send anything back to the company.
When i first ordered the acai berry and colon cleanse i understood it to be a trial offer and would only receive for the first month and then order more if needed, and i paid for the postage with my brothers Credit card with his approval, now he is getting billed for these which i have not ordered and is not very happy and either am i, i would like to know who to contact to cancel and get my brothers credit card reimbursed, i have the tablets ready to send back when all is verified recancellation and reimbursement ...my brother is also consulting the police about this fraud..could someone be able to give me contact information please.
I, like the other people on this website, ordered the free trial and paid 1.87 for shipping. I never ordered any more of the product, but was charged 74.87 on my credit card on 10-22-2008. I did not receive anything in the mail and was wondering what this charge was for and was told that it was for an Acai berry shipment. On 10-25-08 I did receive a package, and of course, it was the bottle of Acai berries. I tried to call, but never could get anyone to answer. Finally, I talked to someone who told me to e-mail a request to cancel my orders and I did. I got a confirmation number and I sent the entire package back to where it had come from in Phoenix, Az. I never did receive a credit so I called them and they said it was not received back within the correct authorized return date. I mailed it back prior to 30 days. I have contacted the legal department with all receipts from my mailing and the cancellation #, but still have not heard back, and that has been 3 weeks ago. My credit card co. also told me I would have to handle this myself because when I sent them a complaint they said they could not help me. What a rip-off from both my credit card co and the Acai Berry company. Like they say, nothing is ever free! The chg on my card was from J2 Nutra Products.
I ordered on line for 99 cents a trial offer of Acai Berry for weight loss. Once the order was placed I received a phone call that issued a number to call if I should decide to cancel "any future orders." I never agreed to Future Orders. Of course within two weeks of receiving my 99 cent order I received another bottle of Acai Berry. With repeated calls to the provided number the order has never been canceled. I also tried to cancel on line with the password & account information but to no avail. I need help to cancel this $86.42 charge each month.
Thanks,
Kaye Ward
Back in October 2008 I had ordered the free trial Acai Berry pills online charging my bank account $3.95 for the shipping. After receiving the pills I tried calling the company to cancel my membership because it had to be done within 14 business days or I would be sent another bottle and charged the full amount. I called the number numerous times with no luck. I kept getting messages saying that the number was out of service. I kept calling every day. FINALLY, on the last possible day, it rang through. The woman told me that my account had already been charged the $89.31 but the bottle had not been sent yet. She said that she would cancel the shipping and refund my money and I should see it back in my account in 5-10 business days. After two weeks of not receiving my refund I called them back again. They checked my account and said it would be another 5-10 business days. Another month went by, it now being December, and still no refund. I called once again! The woman I spoke to said she would put a priority marker on my account for an immediate return. ANOTHER month and half goes by with still no return! These people took my money the end of October and it is now February! I'm pissed to say the least. I call one final time and speak to a man that is not only hard to understand but is also not helpful at all! He told me that my return was already processed and there was nothing he could do. So I ask him when it was processed because it still wasn’t showing in my account. He proceeds to tell me it was processed in October 2008 and I told him that wasnt the case because I had called in December and it still wasn't processed. All he kept saying was "I'm so sorry Ma'm". It was getting on my last nerve and I lost my cool. I began yelling at this man telling him I wanted my money and I wanted it this week! I took his name and asked for a manager. He said the manager was unavailable and he could not give me the managers name either. Than I asked for the company's name that I was dealing with because I said I was turning their @$$es in to the Better Business Bureau. His answer- "I'm so sorry Ma'm I cannot give you that". At this point I'm highly upset. I said a few choice words than hung up on him. I called right back and talked to a woman this time. I ask her to check my account to see when my refund was processed and she tells me January 11th. Now this makes more sense... BUT it was now February 13th and still not in my account. She says that they have been having problems with their system and I should be receiving it any day now. After months and months of waiting and constant [censored]ing I FINALLY recieved my refund on February 17th 2009.
This is a HUGE scam and definitely not something you want caught in!
P.S.
I never got the company name but that is what shows up on my banking statement.
Promoted all over web that it was on Rachel Ray and the results were amazing. I lost nothing in a week and a half. I had no change in energy or appetite. After reviewing the product with my doctor he informed me it has no weight loss value, all it is is an anti-oxident. When I tried to call to cancel my "free trial" I sat on hold for just short of 2 hours and finally had to hang up. Called back and someone sat on the line but would not say anything no matter how many buttons I pushed in their ear. The third time I was told by Mike he would extend my trial time so I can see the results. I refused and then told I would have to send back the unused portion at my expense. That is NOT what the site said when I requested the item. This has taught me an important lesson. Never order anything for a free trial period ever again.
I ordered the trial product and was charged before I received the product. When I called to let them know I never received it, they offered to send me another. A couple of days later I called to check the status and they said it was being shipped. During the same call, I decided to cancel the order. Then the system went down and the rep advised me to email services@advancedwellresearch.com. I did not place the order via email. I then called right back and said I wanted to place an order, coincidently the system was back up...I then said to the rep, I actually want to cancel an existing order. Guess what the system went down again! I ended up calling my bank having this stopped and my fee for the product refunded by the bank.
Good day,
i'm very surprised and upset about what happened but reading on yr
web site I found many claims so i m not feel alone...
On 25th sept 09 I received 2 sms fm bank which advised that 2
payments of usd 119, 02 each have been made with my credit card, so
on
saturday morning I called
customer credit card assistance explained them that i had not
authorized them .They understood immy the situation and
stopped/closed/locked my credit card .
It was in relation to a purchase i made for Acai Berry tablets and
was getting this as a free trial so have no idea that after i
should
have bought the pills obligatory.
this manner is not acceptable, because in this way you have
shown
little professionalism' and respect for the client but you have
thought it about your profit.
I supposed that as per yr firm policybefore to proceed with another
purchase "minimum" you have to ask how we felt,
which kind of results we found and FOR LAST if we want to buy.
considering that you used my credit card last friday, and i
closed
it on saturday morning, pls check with yr account department
if operations have been input or if we are still on time to stop
everythings FOREVER!.
pls also advise in case operations have been already registered,
how/what I have to do in order to refund my money .
WAITING FOR YR PROMPT REPLY .
REGARDS
ANNAMARIA AGAVE
Genoa - Italy
I urgenly want back my money !
waiting for yr urgent reply
I ORDER THIS PRODUCT AND CANCEL BEFORE THE TRIAL PERIOD WAS OVER, I WAS STILL RECEIVING THIS PRODUCT, CALLED ABOUT 4 MONTHS AGO AND CANCEL AGAIN. I EVEN SENT ALL THE BOTTLES ALONG WITH THE PACKAGE UNOPEN, IT WAS RETURN TO ME THAT IT WAS A TRIAL PROMO STATING I DID NOT NEED TO PAY. THESE PEOPLE HAVE BEEN WITH DRAWING MONEY OUT OF MY ACCOUNT AFTER I HAVE SPOKEN TO THEM. THEY HAVE CAUSE MY ACCOUNT TO GO INTO RED. THIS IS A SCAM AND PEOPLE LIKE THESE PEOPLE NEED TO BE DEALT WITH ACCORDING TO THE LAW
I bought product for what I thought was $3.95. Did not see anything in online ad about automatic billing or returning product within 21 to avoid getting charged.
On 2/9/09, approximately 22 days after receiving product, $79.90 was charged automatically to my debit card.
Called 1.800.595.4670 and after being on hold for 14 minutes, spoke to a customer service rep who explained to me that I didn't read the fine print in the information sent with the product. Explained, I was not aware of any autodeductions, and wanted to cancel my account and get refunded the $79.90. She said that she would cancel my account, but I would need to return the product to: 6452 Fig Street, Unit A, Arvada, CO 80004. I asked if I could return it any time and she said yes, but to make sure I got a tracking number. She also provided a return authorization code.
I returned the product to the company via UPS on 2/23 and they received the product on 2/26/09 at 10:24 am.
On Monday, March 2, 2009, my debit card was charged $69.90 by GNS.
I waited until they opened their lines (7:30 am mtn)
and was on hold with the first customer service rep for 17 minutes. Once I spoke to them, they said that I didn't receive a cancellation code from the person I spoke to on 2/9/09, therefore, my account was not cancelled, therefore, I was receiving another shipment of product. I told them what the rep told me on 2/9 and they forwarded me to another line of which I was on hold for another 21 minutes. This third customer service rep told me that it wasn't cancelled and I wasn't going to get a refund on the product I returned because I didn't return it within 30 days of receipt. I stated that none of that was shared with me and that I assumed when the rep told me on 2/9/09 that my account was cancelled it was cancelled. He then gave me a cancellation code and stated that he needed to talk to a manager and put me on hold for a few seconds and I was cut off. So, an hour and a half has past and I am forced to call the 800 number again to be on hold for 7 minutes to be transferred to another customer service rep to be on hold for 28 minutes for the 5th rep to tell me that they can't refund me the $79.90, that my account wasn't cancelled on 2/9/ and that they have no proof that I even called them on 2/9/09 despite the fact that I had a return authorization code, and that if I wanted the $69.90 refunded, I would need to send back the product that is currently being sent to me. I was furious and asked for a manager, she stated that the manager would say the same thing. I continued to argue with "Annie" for 5 minutes and demanded to speak with a manager. Diane, agent 195, answered and I went through the entire story and she apologized for my experience and stated that I would receive credit in my bank account for both the $79.90 and $69.90 within 48 - 72 hours. We will wait and see. Do NOT DEAL WITH GNS.
I ordered a sample product to try, which I recived. Without my permission they send one more bottle, wiht a charge of 89.31. I called to complained, they said they will refund my credit card. They did not. I returned that bottle to them. One week later I received another bottle that I refused and sent back in the original package. Then other products was charge on my credit card 29.95 and 1.17 that I didn't ordered or received anything.This is from: fit-fac.com in NV. I called and was told that it was part of the program... This is all wrong and illegal. I asked them to credit my account at ounce, I am waiting. I dispute those charge. This is a Rip off! Hope someone will stop this madness.
no need to mention name of co. I orderd acai berry for $1.00 pluse $3.95 shiping charge of $3.95 I was charged $49.95 from my bank visa card, it made my account over drawn & now i have too close my account and pay another $49.00 just to be able to close . aaaaai AM ON A FIXED INCOME AND DISABLE THEY ARE WRONG FOR WHAT THER DO i GUESS I WAS A SUCKER FOR BELIVEING AD, so here is a warrning to all don' trust weight loss products over the internet . if they lie about this there is no telling what they might put in them just to get you hooked on drugs so you will buy more.so be carefull. coned again
I purchased the Acai Berry for the free trail period. I cancelled my order 5 days later. I have noticed that this company has charged my card 5 different times. Once for 3.95, another for 2.01, another for 2.06, another for 84.78 and now for 92.31. This has caused my account to receive several NSF fee charges at 36.00 a pop. This is not fair to consumers. PLEASE DO NOT ORDER THIS PRODUCT... FOR SOMETHING THAT IS FREE.. IT WILL COST YOU A COUPLE OF HUNDREDS BEFORE IT IS OVER WITH...
I ORDERED ACAI PRODUCT ON MAY 2ND, BUT FOUND OUT I HAVE BEEN BILLED ON THE 21ST OF APRIL. BY ACAI BERRY.
PLEASE I DON'T WANT TO BE BILLED 2 TIMES.
I PLACED AN ORDER FOR THE TRIAL PARK.ONLY AND ONCE NOT TWICE.
I WAS TOLD I WILL BE PAYING $24.00, BUT I WAS CHARGED £32.62.PLEASE AM I MISING SOMETHING HERE.WHAT HAPPENED.
THANKS FOR READING MY COMPLAIN.
I WILL AWAIT YOUR REPLY.
UCHE
I was inticed into buying the product that was advertised 2 free bottles, all you pay is the shipping and handling charge. I didn't understand the membership fee of $139.97 was going to be charged before I had even received the product or there was a trial period. I sent the product back unopened and I have been told that my account will be reimbursed $110.00. That was on 4-13-09. The money still hasn't been credited to my account. I also spoke with Letitia and Brandy when trying to get my money back. I have a claim in place with my bank to have my money returned. I just wanted to say here, please make sure you know what you are agreeing to when you order a product online. I have learned the hard way. My mistake will cost me $34.97, if I get my money back.
They keep telling me the refund hasn't been processed, because it is up to the Warehouse to process refunds. I asked them to contact the Warehouse. They said they cannot, as they do not have a phone number for them. They said I can contact the Corporate Office to see if they will process the refund, I said fine, give me their phone number. They said they can't because they do not have a phone number for them either. Their customer service phone number has changed since I returned my product, now it's 866... However, that is the number I called and they will not give me any answers. I am going to see what needs to be done to file a class action law suit! This is illegal!
I decided to try Acai Berry because of the energy benifits it claims to have, but I have to say that it will take me more energy to get out of this mess than the pills ever gave me - plus you can get a generic form of them at WAL-MART! Wish I knew that to begin with. I ordered 3 different brands to try them out; to see which one worked the best on me. Well, over a month and a half later, and about $400 later, the boxes arrived. But instead of 3, I have 7! It seems that the order confermation call that they make is just another sells promotion and that is how I ended up with MORE than double the amount I wanted. I still would like to know how a trial period can be shorter than the amount of time that it takes to receive the ordered item; 14 day trial for something that had to travel across the state (I live in the same state that they are shipped from!) Plus when I tried to contact constomer service I was on hold for hours - I do admit that I hung up at that point and kept trying at different times. When I finally got ahold of someone, I could hardly understand her, she didn't want to help me, and kept saying everything was my fault. Now I am getting to send the bottles back to the companies for a refund. (You have to get a refund auth # before you can do that though). They need sued. By the way, ALL the different Acai Berry Products that you see advertised and the Colon Cleaning products that go along with them come from the SAME company - or at least they are being disperst by the same company. I was given so many different numbers and they all led to the same voice promted answering service. It is time that something is done about this, and fast.
Unathorized charges made to my credit card. Asked rep for their mailing address but they "can't give out that information." I was assured the charges would not go through. Then they told me I would get a refund. If you call, they put you on hold and eventually it disconnects. This is definitely a scam. I filed a report with my home state Attorney General and the Florida Attorney General. I am also filing a police report. If everyone does this, something might help.
I too was sucked into this free trial for acai berry, I panicked today after reading all these complaints. and called right away to cancel and was shocked when someone answered the phone. i was told I could not cancel the order until I had the product in hand. I told her I did not want my credit card hit with all the charges. I also mentioned the free trial and was quickly told nothing is free you have to read the terms and conditions. Then I was also told I could call in and get a better price if I asked instead of being charged the 78.81 for the trial bottle. So this is just a big gimmick to suck you in. She also told me everyone justs sees free and clicks. Well I learned a big lesson on this deal. I was also lucky I did not use my bank card and used my regular credit card. I called them, and was told I could not stop any additional charges unless I canceled the card and got a new card issued. Well thats what I did. This was a hard lesson learned. I hope this helps someone else out there. PLEASE READ ALL THE FINE PRINT AND TERMS AND CONDITIONS
Offer was supposed to be free with only $3.95 S & H fee. I was charged $29.95 still have not received product. Tried to call [protected] for 4 hours now; all I get is a fast busy signal. Bank will refund money, however I will have to cancel debit card, be without one for a period of time, fill out police report have it notorized and return within 10 days. I work two jobs and don't have time for this garbage. I sent an e-mail to the Oprah.com where I was directed to that website for Acai Berry. If this is the type of company and service they choose to endorse, I not be watching Oprah, viewing her website, or buying her magazines. I suggest everyone flood Oprah.com with e-mails and correspondence regarding this issue.
trial received. Two weeks later, without asking or hearing from me, another bottle came.I returned it but company had moved.I had to find it in Boca Raton, talked to "Luis" who said my name would be removed and I would not get more.I mailed the package back, each time of course, incurring mailing charges.Even had e mail saying order cancelled.Then credit card bill came with two charges, one for $90.39 and other for$96.46 apparently from a foreign country .I have foreign fees as well in those charges. Telephone numbers for the two charges are NOT the SAME. Both are 888 numbers.
I ordered a trial sample that was supposed to pay only $4.95 shipping charge - I was billed $78.90 2 weeks later and when I called to complain and cancel they would not refund my money - on the email confirmation i got from them at the beginning it stated "to return the product call" - they told me that was a mistake - you could not return the product. They offered to refund 1/2 of the price. I think this company is a scam...DO NOT ORDER FROM THEM...E