Acai Berry review: Cancel order 822

Some of these trial offers acai x appear to be cleverly couched in rhetoric and fictiishic delivery dates. Someone should investigate these offers to protect consumers from unwarranted and unsolicitious charges that could amount to hundreds of dollars. I am trying to resolve mine, but suddenly the email web addresses are unable to locate ... their delivery date differs from your actual date of delivery...

ON YOUR CREDIT CARD STATEMENT YOU WILL FIND A NUMBER THAT STARTS WITH 800 OR 877 IT SHOULD SHOW MEMPERSHIP [protected] cy. Each transaction has a different number I called taled to some one they said they would cancel but charged 2 more times. I SOLVED THE PROBLEM WHEN I LOST MY CARD THEY NO LONGER HAD ACCESS.
Hope this helps

STEPS to TAKE

(1) Notify your credit card issuer (bank or credit union) and get these scam artists decoupled from your account. Cancel any credit card you used and get a replacement.

(2) log into https://www.ftccomplaintassistant.gov/ and fill out a complaint form.

These folks are bad news. From what we see here, they have their hooks into victims and will not let go.

I see a couple of apologists on this site blaming the victims for not reading tiny print that the site is designed to divert your attention from. The conditions are not up front and they are not revealed until you've put in your personal information and credit cards already. What the ads are hawking are free samples. These sleasebags are tricking people and scamming them. The number of complains shows the severity of the deceit.

What poor customer service… they said that I ordered something from them and it was my fault that I did not receive product. When I called because they charged my account they said I should track down the product and call them back to request a refund. OMG I can’t believe this company- what a scam!

I had to cuss this lady plum out but heres the number [protected] the kicker 59.95 for cancellation fee! now i have to find colon cleanse number anybody have that?

I had to cuss somebody out but the number is [protected]

You can also call this number to cancel Acai X3 or other Acai products. I got this number off of a reply from another complaint I posted. THis guy gave me a cancellation number and an address to send back the products I did receive (so far one bottle) and he said he would refund my $88 within 5 days from receiving the product. I mailed the product back on Friday with a confirmation receipt, so by next week I should see a refund if their not just full of crap...but they charged more than what was on the terms and conditions and I never received my trial offer. CALL THIS NUMBER, it's a third party answering service [protected].

Hope this helps!

I just got off the phone with them. Mine was Pure Acai Berry Pro, a free 14 day trial just pay shipping. I called [protected] and got a guy named John who was kind of hard to understand, sounded like he is from India. Told him to cancel it. Gave him order #, street address and phone number. He asked me why I wanted to quit, I just told him I didnt want any more. He told me it was cancelled but Im worried that my account will continue to be billed. I should have gotten some kind of confirmation or something. We will see. I didnt even want to try to agrue about refunding my money because I understood it was only a 14 day trial and I should have cancelled it within that time but didnt so thats my fault. Try this number for those of you who want to try to cancel. Got to hit 1 then you should be put through to someone. Good luck and hopefully Im truly out of this mess! Also if you phone is capable of doing so, maybe record the conversation. I should have done that! Oh well.

I sent the signature verification as requested within the 14 days with the RMA nuber and still got billed on my credit card. As far as I can see they are running a SCAM. Even if I get my money back they have had it for 6-8 weeks.

I too ordered the trial and never received the product and was also charged $77.95 CAN without consent. I have attempted to email them back for a contact number, but no response and it doesn't sound like I would get anywhere... anyway.
Grrrr.. I am so pissed off! I have no idea what to do next and I fear that they will charge my credit card again.
Angry in Canada!

I also need help canceling Acai X3. I don't know what to do. I keep getting hung up on. PLEASE HELP ME!

I somehow filled out one of the scam forms and have now received a bottle of Acai supposedly that was shattered broken - they charged my credit card $79 I called the number no answer. Bank says only way to get them not to charge me is to close credit card - Is anyone from consumers department monitoring this or helping out those who have been victimized? Any info or experience anyone else has would be appreciated...

They are a huge SCAM! So i went online and I found the link and I thought about it but then i decided against it. I even saw this complaint board and refused to do the trial. Then I spoke to one of my friends and he told me he ordered it using the trial and he never had a problem, and he reminded me to cancel before the trial period was over. So I said ok why not and I went back to the site and got the 30 day trial. I was only supposed to be charged $3.95 for shipping and handling for the free trial. WHAT AND EFFIN LIE! I went to check my bank account the next morning just to make sure everything was on the up and up (plus I had to make sure I had enough for rent) and what do I find? A HOLD OF $82.53! They charged me the $3.95 all right, plus I guess they figured that I would love their product so much I wouldn't want to cancel before the trial period was over, so they tacked on another $78 and some change. I WAS LIVID! I called the 1-800 number in my conformation (the one that confirmed that they were only charging my card $3.95) and I swear the people I spoke to barely understood English. They said they canceled my subscription and I should receive my funds back in 24-48 hours. So I went ahead and called my bank to see if there was anything they could do to expedite it (cause now i didn't have enough for rent) and they said all they needed was for the company to send them a fax saying that they were going to refund me the charge. I called the scam artists back and asked if they could send the fax and they said no, none of the people who answered the phone were "allowed" to send a fax. At this point I was on fire. They left me on hold 5 times for maybe a total of 3 1/2 hours waiting to talk to a supervisor. It has been just about 48 hours and I WILL be calling them back tomorrow and if they try to collect the funds (it's still a hold on my account not dated to fall off till the 13th) I will file fraud charges with my bank. The pills came yesterday though but I don't even want them anymore. All I know is that this company really REALLY needs to get shut down cause they are criminals!

I too was sent another bottle and was charged on my credit card. I have called to complain and have gotten the royal runaround with them. I also was told I had 15 days to cancel but nowhere did I see that on the original order.I had sent the unordered bottle back and told them it was fraud since they refused to credit my account yet kept the returned non ordered bottle. They since called and said they had a problem issueing a credit to my credit card so they would mail me a check.That was 2 months ago and when I called to find out when they MAILED the check I was told it was in the process of being sent.
Another runaround. Still no check!
Why did I think there would be?
They need to be put out of business.

I just received 10 phone calls in one day, not counting the multitude of calls I received last night, from a [protected] number, which DEFINITELY does not sound like it's coming from Connecticut. I've gone through supervisors asking to be removed, no joy. What should I do next?

Please help...I need the number to cancel Acai X3 order. I called all these numbers [protected], [protected], [protected] and these people say they don't handle Acai X3 orders. Please help if you know the number. I don't want my card charged within 7 days ...when they claim i will not receive my order for another 2-3 weeks. It's rediculous. HELP.. karenfranklin@yahoo.com

As a victim of the same thing myself, if they refuse to return your money, or even if they do, cancel your card. They did the same thing to me, and on top of that, 2 weeks after the initial charge, and 1 week after calling 2 times for a refund with no success, they charged and overdrew my account again. I called my bank told them the charges were unauthorized, and they cancelled my card, and opened an investigation.

This appears to be a fraudulent company and needs to be closed. I have also been taken by this group. My suggestion is to contact your ATTORNY GENERALS OFFICE in your state and the state they are conducting business in. That is what I plan to do. If we all do this we may be successful in closing these FRAUDS! Jerry

after all the people that have been scammed too Oprah keeps the webpage up touting acai berry and the scammers links all over the place.. if anything at least this has opened womens eyes to Oprah, she wants you to think she's your friend but she is actualy just a snake trying to get into your wallet

it would take her about 1 min of airtime to warn people about this scam that she has helped along with acai berry publicy.. ONE minute! then everyone would know about it, and this scam would finally end

but noooooo., thousands of future victims can all be directly blamed on oprah

Oprah's On! So turn it off.

I had the same problem--except, being unorganized I didn't get the person's name answering the phone. I called the number 15 times and before I was connected to anyone each time it disconnected. Finally, a person answered and when I asked them to access my account they hung up. Another 10 calls later and I got a person, I told her I explained to her that I thought I was ordering a 1 time sample to try and was being billed. She told me I should have read the agreement ( don't remember even seeing it) and read it to me. It says nothing will be refunded even if product is returned. I told her it was a scam, she screamed at me and hung up. I went to my bank, and they told me that if I filled out this paper (not a difficult form to fill out either) that would be all I had to do, and they would pursue it legally. She told me it might not pan out, but that they would do it. I actually didn't follow through, because I unfortunately don't do that well, so the ACAI berry scammers got away with about $300 of my money. Wish I could plaster their names and home address all over the place. Any ideas?

I too have been scammed but I have a number that might help you [protected].

DO NOT SIGHN UP FOR THIS SCAM! You give this company your credit card information and they will screw you like they screwed me. The $4.99 trial is only for a 14 day period and if you don't call and cancel your so called membership with them within that time, they will continue to charge your card... like they did mine. I have 1 bottle of Acai Berry and it cost me $163.91. How unbelievably pathetic is that.

i called a week ago to cancel my membership they told me that the acai burn and the acai resolution was canceled. then the next week they billed my account again i returned it then called them. they told me they want refund my money. please don't order this Sh--. because you will catch He-- trying to get out of this .I read some where do not order any thing with a free trial and auto shipment. they did't put on the page were you can see it nor the price .you got to go all the way down to the very bottom of the page to see it it say terms and conditions. which is BULL. i feel like no matter what i did't open it i just returned it i should get my money back

not only did I fall for a similar scam but on the back of a small piece of paper giving instructions was several names of no fault billing companies that were going to charge my account for their products if I did not cancel. When I tried to cancel they found my name in their system but could not cancel until my account had been activated by the shipment of the first item. So they could not cancel until I had been billed one time. When I attempted to cancel the acia berry I was given a cancelation number but charged anyway. I to had to cancel my debit card and get a new one.

We had the same trouble with Acai - the only reason we ordered this was because it was promoted on the Oprah show. Queries to their site has drawn no response.

It now appears to have switched to CRH*Price Savers - to which I have filed a complaint on the complaint board and am now listed as being the Canadian Company person.

Anyone else with this problem?

I being a sucker and not doing any research went ahead & placed an order for the free trial of ACAI BERRY DETOX (F.W.M LABORATORY). [protected] is the # listed to call customer service. I have been trying to call that # for 4 days, all i get is a busy tone. Which made me feel uncomfortable & wondered what I got myself into. (idiot) I called the bank to see if the charges went through and FWM charged me twice. one charge of $2.02 & $1.97 whiched totaled to $3.99. My bank debit has a # listed which is [protected]. You can actually speak to a LIVE rep if you push option# 3. The rep cancelled my order, said I will not get charged in the future and that my trial bottle is for me to keep. The web site stated that I had to return the bottle in 14 days not to incur future charges. The rep insured me that I will not be charged for my trial, it is compliments of FWM. Ill see how that goes in a few week. GOOD LUCK!

Alternate # to speak to a live rep. : [protected] option #3

DO NOT ENTER YOUR CREDIT CARD INFO AS REQUESTED BY THE AUTOMATED RECORDING!

I need to speak with you about this.

Dear Sir, I cancelled my order about 2 months ago and you still keep sending the Acai Berry to me and you are still charging my credit card.Ihave 3 bottles that I need to return to you and the person I talked to on the phone told me to send you an e-mail.She said that you would call me after you get this.I want to return the bottles so you can put the money back on my credit card.I don't want them, that's the reason I cancelled about 2 months ago.My no.is [protected]. Tank You, Mrs.Foster

I ordered a trial sample, which I paid the shipping, Since the product was unsatisfactory, I canceled all their products to be sent monthly. I have not received anything from them since the canceling Jan. 22, 2009, but received a bill of $39.95 on credit card, dated Feb. 9, 2009. I have not been able to reach them by phone, but will notify Bank of America credit card that I do not owe CCN POMCLEAR anything. I will continue to try to let CCN POMCLEAR know that I will not pay for this scam. Gratefully, Georgia Barham

I had to cancel my credit card! They say they will cancel and refund and they BOLD FACE LIE. It comes back again next month. Someone should start a class action lawsuit!

I have also been having problems, but my card company gave me the number [protected] and I did call and after a long wait got an answer and the lady said she would cancel everything (even thoughI never ordered or subscribed to their product, acai noni)) she gave me an authorization code so now I will have to wait until next month to see if it worked. My charges were $29.95 and so far my credit card company(AmEX) has been good about taking off the charges. I wish someone would look into this further and put a stop to this illegal process.

i tried that numer and entered my credit card number and everything and it said my account was not recognized?

Sorry about the indian guys they are a little bit ###ed.

Trial Offer Terms

The 14-day Free Trial Offer is designed to introduce our Pure Acai Berry product to consumers. The trial terms are as follows:

When you order the Free Trial of Pure Acai Berry your credit card will be charged only the shipping and handling charge.
You will have a full 14 day free trial period from your original order date to decide if Pure Acai Berry is right for you. Your Trial order includes one bottle of Pure Acai Berry with 60 capsules (a 30 day supply). If you are enjoying Pure Acai Berry, then do nothing and at the end of your 14-day trial period, you will be charged $78.81 for the trial bottle you received. Please remember most customers see significant/noticeable results after using Pure Acai Berry consistently for 3 months.
If you find Pure Acai Berry is not right for you, simply call us at [protected] before the 14th day and complete the form. You will be issued a Return Merchandise Authorization Number (RMA#) so you may return the unused portion of the product to us. By returning the product to us, you will not be charged any additional fees and your future shipments will be cancelled. NO RETURNS WILL BE ACCEPTED WITHOUT A RMA NUMBER.
Approximately 30 days from your original order date and every 30 days thereafter you will be sent a monthly supply of Pure Acai Berry (which includes one large bottle of Pure Acai Berry) and your credit card on file will be billed $78.81 plus $4.99 shipping and handling. That way you insure you will conveniently have it shipped directly to your front door every month and never run out. Why is it important to continue using Pure Acai Berry each month?
NOTE: You are not obligated to purchase after you receive your free trial and you can cancel anytime within the 14 day trial period... No Questions Asked! You can do this easily within the 14 day period, by calling us at [protected] and requesting a return/trial cancellation. Requests for trial cancellations must be received by the 14th day. If you wish to cancel future shipments, please call us at [protected] and request your cancellation.

Not all Acai Berry and colon cleanse products come from this company. FWM Laboratories is who you have to watch out for. They definitely are doing something shady. They finally gave me my money back after me calling everyday ant threatening them to call BBB. When you call they say that you cant speak with the refund dept and that they can only email them and await a response... What kind of business is that? Buyers BEWARE!

I would like to cancel my Acai Berry. I only wanted the trial to see how it would work. So, as of March 9, 2009 I will be terminating my membership for this product. I tried calling but know answer only answering machine came on.
My order # is 1649491. Please do not continue with this monthly order for this product.
How could this be incorrect this was on my order form that came with the product as of today.
Thank you,

Cathy Hicks

Well this is the good news, my bank filled out a complaint and it did not take 30 days, in less than a week the money was deposited back into my acct. See some of the banks will work for you. Thanks to Mid Florida Credit Union, they are truely looking after their clients.
This forum at least allowed me to vent so I appreciate that as well. Good luck to all the "Normal working class" who continue to get scammed by these low lives. Maybe if we all go back to shopping in the retail stores we won't be paying all the shipping charges and keep the good people of these great United States back to work. God Bless

I have tried to cancel my trial order of ACAI Berry, it still shoes up on my credit card. I have not received the product, except for the trial portion nothing since except being billed for said product on a monthly bases. I want it stopped. I have contacted my card holder and informed them they are checking to see if any of their olther valued clients are being scamed as I am by ACAI Berry. Plus it does not do as it indicates it will do that is false advertising in my book.

i have been trying to cancel for the past three days and i can't get a live person to help me now my account is been charged 96 dollars i can't even aford to lose this bull crap this bogus company should be shut down for good

hi my name is carmen and i had the problem and i also made a post about natural best..need to tell you all i did get my 79.96 back, but i never got the free trial for the 4.99 i paid for the acai berry or the colon cleaner...i also had email, dr phil, oprah, my local station, rachel ray, mike juilet..those were some of the ones i saw talk about how good it was thats why i emailed them(never did hear back from them)but anyway the number i called was [protected] and needless to say they did share my credit card numbers with other companies so please watch your back and cancel your cards, if your card should be able to put the money back on your replacement card .like mine did..i wish you all the best in getting your money back..but i will never again order anything of the web...