Acai Berry review: Cancel order 822

Wow, thanks everyone for posting all this information. I was SO close to signing up today. I got to the screen where I was going to give my cc information. I decided to look for a coupon code to get an even better price on shipping (I'm cheap) but this site came up. Reading all your testimonials was verification to me that I DO NOT want to take part in this "free" sample. Thanks for getting the word out. It saved me a bunch of time and hassle it sounds like. Good luck to all of you who are trying to get your money back.

same thing just happened to me..87.13 for something i did not order...none off the numbers i have or see here are getting any answers, just on hold thats it...my bank is working with me...file a dispute and close out my card...i already sent the product back...now just have to wait for my money..

Janiestar,

First of all, I suggest you ask for new bank card #, because they may sell your number to other related businesses. If you receive the product, return it right away to senders, do not trust that kind of crap sold by scammers. It is useless to return it to address provided by them (China) and pay for postal service, because they will not refund you anyway. You'll have to contest charges with your bank and tell them you are victim of a fraud.

In order to unsubscribe from Acai Berry, go on the web site where the product has been ordered; clic on "contact us" or "customer service" at the very bottom of the page, and tell them you want to cancel your subscription. Enter your name, address, order #, telephone #. They will give you weird answers, but you should always respond back to them. Each time they respond to you, take note of e-mail address, and respond back, using all addresses noted. If they do not answer, re-send e-mail to each address. Do that until they finally stop sending you their crap and keep copy of everything you can.
How can you take that kind of crap without any fear ? Do you know that this stuff is sold by scammers and made in China or India or somewhere like that ?

zoloftn151

Looks like you're working with those guys admit it...
If Office de Protection du Consommateur (OPC), a Quebec government organism, is working on the problem, that is because there is a problem. They found out that Acai Berry products are sold on phone or on the Internet with false representation. First of all, Terms and conditions are not CLEARLY displayed on web sites or given by phone. They do not comply with Quebec laws for lots of reasons. If you people want to do business in Quebec, you'll have to follow the rules.

If you receive the product, I suggest you return it right away to senders, do not trust that kind of crap sold by scammers. It is useless to return it to address provided by them (China) and pay for postal service, because they will not refund you anyway. You'll have to contest charges with your bank and tell them you are victim of a fraud.

In order to unsubscribe from Acai Burn, go on the web site where the product has been ordered; clic on "contact us" or "customer service" at the very bottom of the page, and tell them you want to cancel your subscription. Enter your name, address, order #, telephone #. They will give you weird answers, but you should always respond back to them. Each time they respond to you, take note of e-mail address, and respond back, using all addresses noted. If they do not answer, re-send e-mail to each address. Do that until they finally stop sending you their crap and keep copy of everything you can.

same happen to me - i see a charge for 49.95 - i never received any thing - when i try to call i have been on hold over 1hr and every time i talk to someone back on hold - i had to talk to a live chat to cancel my acct but they didnt say nor they say they will refund the 49.95 but i have to return the item first - so they can return the fee - i am think only the shipping fee not the 49.95 -

BTW- I just checked- the "on hold" music is the same at Colon Cleanse, Acai Nutraburst & Acai Berry Detox. Literally, the same beats & music at the same time. Anyone find out the parent company? I suggest we all make complaints to BBB and The Consumer at the very least. Anyone know a lawyer, I'm ready for a class action!

Got through with this number [protected]. I got charged 87.13. They are saying that by ordering the trial and not canceling in 14 days from the order (not from receiving it) you/we agreed to be fully charged for the trial product. You have to call to cancel- HA! Good luck getting through. Now I'm on indefinite hold- uggh!

I unfortunately order Acai Nutraburst & Colon Cleanse 3000 "trials" as well and got nailed by them as well- luckily my bank was low that day so those two only got me for an additional 39.95. At colon cleanse, i was put on hold for an hour and 15 minutes and they never came back!

Love to hear if anyone got their money back.

I can't understand how and why Cleanse Gold gets away with this. I now have to fill out 2 dispute forms and I'm not paying for something I didn't order. Actually I am sending everything back. The bank put a block on anymore charges from this company
and told me when my statement comes to ignore these charges. Not that they will go away, the charges, but the bank said it will take time. It makes work for everyone, and someone, somewhere, is making illegal money, and having a good laugh!
Sketchers

This happened to me, too! NONE of the numbers work, even the one the poster just put up an hour and a half ago! Sheesh! I called my bank, canceled my card, filled out a fraud form, etc. They're going to try to get my money back for me...

best of luck, guys. My charge was for 87.13 - but there were two of them.. $174.26.

Sucks :(

I was also charged for something I didn't want.
I noticed the charge on 8/10/09 and triedto contact the company using the number in my bank statement . NO LUCK !
Then I remembered a number that the operator gave me for cancellation, I tried it and so far they said charges will stop and a refund upon receipt of merchandise. I hope this helps, the number is below.

[protected]

i was also charged 82.31 i called them they say they want take them off . i am very upset and worried that they will bounce my checking account. I was also told to cancel my card but i don't know if i will get my money back. the bad thing i never did get the product to even try sandra

I had the same thing happen to me. I called my bank and they said the only thing you can do is to cancel the card and get a new card number. That way the charges can't be fraudulently placed on your card anymore because they don't have the correct card number.

I too was charged $82.31 on my debit account. This was an unauthorized charge. I had great difficulty with my bank in trying to remove the hold on my account in order for this charge not to go through. The bank said they could not remove the hold and the charge would go through unless they were able to speak with someone at cleanse gold to remove it. I was finallly able to reach someone at the acai/cleanse gold office, while being on hold for quite awhile. They did take the charge off and I was able to save my money. You must reach them before the charge goes through!. The number on my refund e-mail was [protected] and the billing e-mail- billing@fwmlabs.com. the e-mail was from;noreply@myordersupport.com. This is a "no reply back" e-mail address. Please be as tenacious as I was and get to them before they get to you!

It was definitely not made clear about the monthly subscription and cost BECAUSE YOU WERE TO DAMN LAZY TO TAKE 5 MINUTES AND READ THE CONTRACT RIGHT?

You want to successfully get your money back? Don't spend it. Obviously your not responsible enough to enter into a contract with a vendor. Ask your parents to hold your hand next time you intend to buy something with your credit card.

Just BE Smart get a pre-paid card dont use credit cards i used a card that you deposit money and it's visa i paid the product and you wont have to wory about being charged again for me the product worked and i wasnt charged again SIMPLE

Oh, your story sounds just like my experience. On going experience with no 1 but 2 acai products, AcaiBurn is the other. The local sheriff's is trying to help and of course my bank. Definately changing bank accounts. And with all there debits I ended up with insuffiecent funds so I have charges from that too. I never ordered the free sample in the first place is what's weird. I'm not a member never was, and can't even access their website! I asked on the "live chat" where they got my debit card # and personal information. They ended by saying they are not a scam! Wrong, how about Identity Theift and Credit Card Fraud?!

I just had four charges come through on my account $92.31, $82.31 (removed shipping), $39.95, and 21.45. I have reversed the charges with the bank but they can still put them through and charge them again. I have tried calling them and cancelling to no avail. Any ideas?

The same thing happened to me. I looked my bank account today and there was a balance of -$95.34 They made 2 charges on my card amounting to $82.31
How do I stop this?

We have just examined our debit card account and found several 2.00 charges to cleansegold. These are not authorized charges and we are pursung refunds, and any legal avenues to stop them from further charges.

I agree with these comments. i can believe these people would do this to anyone. I have ordered from other companies and never had any problem canceling an order.

HAHAHAHA

###ing ### yanks get stung by their own ###ing spam.

What a pisser.

I had the same issue! I originally ordered the Resveratrol Ultra and they talked me in to the Acai Berry and Life Cleanse combo. I ordered on July 20th, they called on the 21st to confirm my order. I didn't get the Acai product until July 31st, the Resveratrol Ultra on August 1st. I called on Augsut 1st to cancel and was left on hold, no rep. picked up. I finally used their website to LiveChat and got an attitude that I had a 14 day free trial. The website said 15 day trial in their fine print. Even if I went with the 14 day period, I was still within the 14 day time frame with a day to spare, but the rep said I placed the order on the 17th of July! What liars!

I am contacting Better Business Bureau Online, the regular Better Business Bureau Online, the Chamber of Commerce in Hollywood, FL where they ship the stuff from, as well as the one in Phoenix AZ, where the order confirmation call origionally came from.

I will post my experience on every complaint website I can find, I will blog about how they rip people off and I will not stop! Everyone needs to do the same. We work too darn hard for our money to have some scheming crooked corporation rip us off! Everyone needs to bombard these BBB and Chambers of Commerce until they launch an investigation and catch these theives.

If your credit card was through a bank, go to the bank and have them reverse the charges. It will take up to ten days but the devious-minded company doesn't deserve to keep your money. Don't just sit back and say you've learned your lesson and move on. Do something so no one else has to suffer too!

I just realized today that this same company has been billing me $58.76 every couple months since 2008 and I dont know what to do... I was going to call the company but after reading what you went through I might just contact my bank. I dont know if thats what I should do but I'm a broke college student and cant afford this. Any advice on the subject would be great!

The same thing happened to me. It is complete, total fraud. I tried to call the number they gave me and it has a recording saying to wait until my card is charged and then call the number that is listed on the charge. The number listed on the charge has the same recording. I filed it as fraud with my credit card company and they credited back my account and filed a fraud claim against the company. That would be your best bet.

call your bank. don't be embarrased to explain you are being scammed. Send a registered letter cancelling the product and also return the unopened bottles. My credit company was most helpful. NOt sure how stopping a autodebit will work, but the banks have to help. this is so sad that these people can pray on those of us that are vunerable. good luck

send a registered letter and return the products. call your CCR companies, they are very understanding. Let them know what company charge to look for. on mine it was viv3.com.

They will help you as long as you can prove you tried to cancel the product. Hence registered mail.

OMG! Have been on the phone to Barclaycard just now (30/07/2009. 11.47) and they inform me that viv3 have actually taken a 2nd payment of £82.95. My card has now been deactivated to stop further unauthorised transactions from these people.
It may be prudent for others to do the same.
Hope this helps someone else

I HAVE TRIED TO CANCEL MYSELF MY CARD HOLDER CANT EVEN HELP ABC NETWORK RECCOMMENDED THE PRODUCT SO THATS WHY I TRIED IT! THANX JULIA RIVERS FROM ABC NETWORK

Well I guess I should have looked further into this company because I too have just been scammed.
I was charged 87.14 and could have reached through the phone when I was told I would have to wait to receive a product I never got to trail to return it and them get my money back. I am contacting the better busness bureau and doing what ever is in my power to shut this company down!

If you read my post 'Re something must be done about this' you might find that what I've written helpful. It's a long post but if you scroll down to the bottom, the information about Unfair Terms in Contracts may be useful to you. I have emailed viv3labs with this and I'm waiting for their reply. Lets hope they're ### themselves now because I'm sure that I may be right My credit card company have sent me a dispute claim form and if I don't get a refund from viv3labs I whave to send a copy of all my correspondence (and shipping receipt) to them to demonstrate the efforts I have made to get my money back. They will then take over the dispute and I feel quite confident that I will eventually be reimbursed.

I am so incensed at this scam that I am going to try and find out how we can get this Company investigated in the UK. Apparently this is already happening in the USA.

When I find out who to contact I will post it on this site and hope that everybody will join in to nail the ###!

Good luck
Christine

PS: I've just realised that I cancelled my account with them 0n 13th day of the trial by email and then again by telephone to their customer services on 14th day...for which I got a name and a cancellation code. So they haven't a leg to stand on and if they refuse to pay me back, I think my credit card company will have to and then they will have to chase viv3labs themselves. Hope it works out one way or the other

if you do not know how the seller got your daughters card# dispute it w/your card company as an unrecognized charge, they will give you a credit for the money they took. basically they will give you your money back. If the merchant appeals the chargeback, or the credit as you know it, he will have to validate the charge and send docs on when the charge was made, the person who made it and so on. The card co will send that to you for your review, if you still maintain that you didn't make it, it turns into an unauthorized charge and you'll get a new card#. bottom line; dispute the charge w/your card co. as unrecognized. good luck.

I did some background checks on the "Barry Folgers Inc." company and it is not registered with the Florida Department of State. The address we have all been given of 314 East Dania Beach Blvd, Suite 117, Dania Beach Florida, [protected] belongs to the Gail Belenger Foundation, Inc. The address given for the refund belongs to BW Marketing Consultants, TopBody Cleanse, FMW Laboratories, and Biolabs Skin Care LLC. The registered agent for Biolabs Skin Care LLC is GROSS, BRADLEY J, 3111 STIRLING ROAD, FORT LAUDERDALE FL 33312 US. The BW Marketing consultants also lists the address of 4961 LEEWARD LANE, FORT LAUDERDALE FL 33312 US, and gives a registered agent of: WEISS, BRIAN, 4961 LEEWARD LANE
FORT LAUDERDALE FL 33312 US. The most important thing I found was a phone number for the BW Marketing Consultants: [protected].

I also ordered the free trial bottle and when I got my credit card statement I was charged an extra $83.18 how can I get my money back and stop these payments? HELP!

This racket makes it very difficult to cancel the "subscription." More times than not, one is likely to get a busy signal. Simply, dispute the charges with your card company, payments will be refunded and refused, and AcaiBurn will continue to send the snake oil for 6 months at no charge.

To: Ccarolynoliver318

We apologize for any inconvenience this may have caused. Please contact us at [protected] and we will gladly address your concerns and resolve this issue.

Sincerely,

GNS Supervisor

I feel your pain. I'll never purchase something online again without researching the company!

Acai Berry is an online rip-off anyway. The fact that you even gave them your information... They just steal your money for a product that doesn't work.

I ORDER THE FREE BOTTLE OF ACAI BERRY. 6-09 THEY CHARGED ME FOR THAT BOTTLE THEN AFTER I CANCLED THAT ONE BY PHONE I SEE TODAY THEY ARE CHARGING ME FOR A BOTTLE OF THE NATURE CLEANSER, THAT I DID NOT ORDER OR HAVE RECEIVED! WHAT IS UP WITH THIS COMPANY? HOW DO I GET MY MONEY BACK?

You're right! Just go for the natural way of shedding unwanted fats. With regards to your complaint, contact fwm at [protected]. I also got ripped off but lucky that I was able to cancel my account early on.

I had the same experience with the colon cleanser company. It is faulty advertising and fraud. They give no 30 day money back it's a 14 day from the day you order money back deal. But what happens if their "computers mess up" and they place the order a week after. When are you to know what day to count 14 day since thier "computers messed up" I got the total charge of almost $90.00. I bet they always have a "computer problem" this way the consumer doesn't know when to start the 14 day count.
WHAT A SCAM!