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Acai Berry

Acai Berry review: Cancel order 822

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Author of the review
2:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cancel it by saying it was a fruadulant charge. Tell your credit card company you have no idea how they got your card regardless. Since these guys are crooks it takes acting like one to get your money back. . . So be it

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822 comments
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Salvador100
, US
Sep 01, 2009 9:08 am EDT

This company takes your money without letting you know. I was suppose to just get charged 3.95$ for shipping. Not only did they charge me 90$ straight out of my bank account but now because of them I am in debt with my bank 600$$ because of their unauthorized charges. To anyone reading this I really recommend buying your products at your local GNC because trust me when I tell you that you will regret ordering the acai berry or any of their products from this company.

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barus
London, GB
Sep 15, 2009 8:01 pm EDT

I have been charged £130 for 14 days trial pills ? and they keep charging me . What to do to have my money back ?

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bertha Jones
Apex, US
Sep 17, 2009 1:40 pm EDT

They are trying to charge me for the full amount and should ony be for shipping and handeling.My account is charge $79.95 .This is a scam.I want my money back.

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Mrs Mosley
Sherman Oaks, US
Sep 19, 2009 4:51 pm EDT

Same as the others I got taken for a the SCS Health product ride someone must do something about this guy. Where is Oparh?

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JacD51
, US
Nov 02, 2009 9:25 am EST

This company entices consumers with a free trial. I placed my order for a free trial online to make sure i was speaking with a real person.

I did not re-order the product becuase it made me jittery. However the company had already created an "active" account and I received a bottle of the product, charged to my credit card. When I called, they maintained that I had placed my order online and that i agreed to the terms and conditions. which isn't true.

Please, tell your credit card companies what is going on so that these folks merchant accounts is revoked.

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PhightingPhils
, US
Nov 06, 2009 11:22 am EST

I have had about $300+ dollars taken from my account.. I've called numerous times to try and cancel and get refunded but the amounts that i've mentioned they "don't have any products for that amount." I am now, out a lot of money and nothing has been done about it. I'm infuriated. I canceled the " automatic shipping" so i don't get charged anymore but am still left without the reimbursement of the money i'm owed. The number to call and cancel is [protected].
They had said to me on the phone that for the first month i paid for one bottle. The second month 2 bottles, the third month i paid for all 3 which is why the price is escalating. They won't give you back any money that was taken from you because if you had read the terms and conditions it says it in there that this is how it works. I read it, and that is not the answer i got from that..
I'm pissed and broke.

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Rachelnz
, NZ
Nov 09, 2009 7:24 pm EST

Total Scam and it's here in NZ now..becareful what you read in the term and condition too as other parties can also charge to your c/c aswell..it happen to me. I

It look really tempting with the free trial but you still have to pay for postage and the supplement come with no address for you to return, then you will get full charge on your c/c. Couple of week later you get another couple of chargers on your c/c from different company.

My advice if you have purchase it, only way out is to cancel your c/c.

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james matthews
Morecambe, GB
Nov 15, 2009 2:08 pm EST

i unfortunately ordered a "free trial" of absolute acai berry so i only paid for shipping. i did this a few days ago. since then i have searched the internet and found hundreds, if not thousands of people have ordered the same and every month are charged upto £100 in "monthly membership" i have not yet been charged but it is proving near impossible to find contact info to cancel my order/membership. it makes me sick that i was stupid enough to put my details in but now it is too late i dont know what to do to try and stop these disgraceful people. how can i go about invloving the relevent law forces/ legal action etc?

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RominaLugosi
plymouth, GB
Nov 20, 2009 8:57 am EST

i think i had an overdose of the acai berry and colon cleanse...

but i feel fine with my body now!
i think it's great!
i feel good and fantastic

I love ACAI BERRY!

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Been_scammed!
St Catharines, CA
Nov 20, 2009 2:25 pm EST

Got scammed. Ordered two 'free' supplements, Acai Berry and Life Cleanse, just paid shipping. One month later, my MasterCard was charged $133.62 for each. When I called MasterCard, they gave me the company's toll free number (in England). I called to complain, and they said the samples were free for 14 days only, but if I didn't phone and cancel, I would be charged for them. They continue to hang up on me with every call I make. Oh yeah, they didn't work or do anything, either!

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AngrymcNangry
Ledsham, GB
Feb 18, 2010 8:52 pm EST

I have been absolutely scammed by this company.www.stevegetsripped.com. This Scam targets just about everyone who uses the internet and has given their personal details on web sites like Hotmail. MSN, Facebook, etc... The Advertisements that are on the right hand page of all most all these sites, there will be one there FOR YOU ! Weight loss, Muscle Building, Wrinkle cream, ALL ACAI BERRY. ALL the SAME company. They Offer 15 day FREE trial, BUT read the small print (by the way the terms and conditions box is already ticket for you, HOW CONVIENIENT) you don't have to read it. haha. You send for a free Trial and give your card details for postage and packaging £3.95. 16 days later if you havn't cancelled by then they take £69.00 plus £3.95 out of your bank through your details you gave them. Depending on what you ordered, it could be as much as 3 payments of £72.95, your bank are POWERLESS because it is a debit card payment and not a direct debit. Persist and persist to get your money back, these companies should be stopped!

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Doubly Disgusted in MN
, US
Mar 04, 2010 1:30 pm EST

WHY is no one doing anything about this company? They are a SCAM and even when you can get thru to customer service, IF you can get thru to customer service, they give you a complete run around! I've been hounding them since October of last year about getting a refund for the products that I 1) didn't get within the 15 day 'trial' period and 2) sent BACK unused product for a refund once I realize I had been charged $178 for. Today I finally got thru and they will be processing a $35 refund...because I'm "calling outside of free trial period" - fine, I realize all I'm going to get out of this debacle is the $35. At least it's something.

WOMEN, beware! DON'T SIGN UP FOR THIS! If you want to lose weight, do it like I ultimately did - with diet and exercise. That way it will be a lifelong change!

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Adam9898
, US
May 20, 2010 2:47 pm EDT

Tried a supplement and got charged monthly fees, don't do it! avoid being scammed by using a pre-paid visa card with just enough money on it to cover the shipping and handling. I decided i would be the one who pays or not.

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Injustice
Vancouver, CA
Jul 20, 2010 2:49 pm EDT

I tried the customer support number given to me for Canada which is the "Customer Support Team" at 778.785.0966. It's a total scam. They are not able to find me in their system to cancel the $87.00 that they are charging me every month. Visa is also unable to reverse the charges. this is a nighmare.

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MLBL
Belle Chasse, US
Jul 14, 2011 4:38 am EDT

Company information:
Nutrigenic Life
California, United States

I cancelled my order a year ago and all of the sudden this month my credit card was charged twice $44.09 one time on 7/8/11 and another $44.09 on 7/11/11. Tried to contact them and the first time they took my name and number and said they will call me back. Called back a few hours later and had me on hold for aprox. 20 minutes. when someone finally answered I demanded to talk to someone that can help me with these charges and he hung up on me. I tried again that afternoon, and this time a lady hung up on me again. MONITOR your credit card account because there will be reoccurring charges from RESVPOWER [protected].

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Lisa9653
New York, US
Jun 09, 2016 3:52 am EDT

I can recommend a reputable pharmacy ww.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h

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Marge Gunderson
Fargo, US
May 23, 2011 6:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's all settled! We sure don't want you pressing charges on us! Wow, you sure did your homework on this one.

First, you checked us out thoroughly before handing over access to your money, because there is a lot of fraud out there and as you know, only a complete and utter ### would give out their account numbers without reading the fine print and checking a company's reliability.

Then you made sure you're contacting the actual company with your complaints and threats, rather than randomly posting on a site for complaints that has nothing whatsoever to do with the company and certainly has no power to resolve your complaint.

Then you wrap it up with the clincher: a random threat from your "mastercard company" to "lobby" on your behalf rather than simply reverse the charges if it felt you'd been wronged.

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mshocks
Calgary, CA
Mar 24, 2011 6:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi there yes I called my bank and they told me what to do to stop any additional charges thank you. I am to let them know by the 28th if I still have not received the product and then htey will dispute the charges. I have learned my lesson this time and will always read the terms and conditions in the future.
Regards
Martina

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hikerguy1
, US
Jan 16, 2011 2:29 pm EST

Agree, I have learned do not buy from anyone you do not know!

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BoomSoon
Houston, US
Nov 09, 2010 4:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Their ph # is [protected] . They will answer on this ph # they charge my account for $87.41 and i will hopefully get my money back $49.50. Good luck to me and everyone else. THIS IS SCAM! PLEASE READ ALL THE TERMS AND CONDITIONS BEFORE YOU BUY ANY PRODUCTS.

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Foxy9212
Cheshunt, GB
Oct 07, 2010 7:05 pm EDT

Please note : http://nutritionunplugged.com/2009/04/dirty-dealings-of-a-brazilian-berry/

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sashakom
Springdale, US
Aug 22, 2010 1:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up for a free trial of acaioptimum (http://acoptimumcs.com/). An hour later they charged me $99.96. Good thing my bank contact me and asked if i know about this charge. I don't know why they charged me $99.96 right away...i thought it was a free trial. So i called them and this one dude say i couldn't cancel. So i told him i wanted to talk to his boss. He say ok hold on. And he hung up! So i called them again and finally this dude say ok...we'll cancel it. I got the cancellation # and i ask him if he can e-mail me the cancellation number. And i got that. Well...a week later i got charged again $99.96. I called them again and this girl say i can't cancel cause i signed up for some crap that i didn't. And i can't cancel it. And the bottle is on its way to my house...she say. I told her i got the cancellation # and the e-mail they sent me saying its cancel. But she say she don't see that in the system. WTH! Then i told her i wanted to talk to her boss. She said her boss would say the same thing. UGH! She keep saying im sorry u can't cancel. So i said fine. So i hanged up and called back again! And this new girl said the same thing. Then i told her i want to talk to your boss. Then she said ok...hold on. Almost 2hrs later...finally a dude came on and i told him i cancel it a week ago and i also got the e-mail. He said sorry our system is not updated. BS! I told him i want my refund or else i will file a dispute. He said ok. So the next day i got my refund.

SO DON'T GIVE UP AND KEEP CALLING THEM! OR GO TO YOUR BANK AND FILE A DISPUTE! AND DON'T EVER BUY ACAIOPTIMUM (http://acoptimumcs.com/) ! ITS A SCAM.

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5587
London, GB
Aug 19, 2010 9:36 am EDT

Do you have a contact address for this company? I have also had the same issue and cant find a contact email, number or address! they have taken over £300 from me!

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ccole
Minneapolis, US
Aug 05, 2010 12:52 pm EDT

I want to say that I originally was charged $79.62 on 12/29/09 and I returned the product. I received an email saying that a "REFUND Was Issued" and I should see it on statement in 30 business days, this email was on January 8, 2010. After multiple calls to see where this credit is and that it does not show yet, it is August 2010. I have been told to fax statements so that they can see there is no credit on my credit card. The fax number they give is not a number that will even take faxes and they say it is the only fax number. I asked for an address to mail the information to them and they say "there is NO address". But I can email them to: refundsfwm@yahoo.com. Though the email I received says email is: billing@fwmlabs.com. I have sent the info that I have tried multiple times to fax to both these emails twice since 7/13/10 and have not heard anything, that they have even gotten the info. When calling to speak with someone I keep trying to talk with a supervisor and everyone that I have been talking to say said, "I am a supervisor". I would really like to get this credit of $79.62 back to my credit card that the email in January 2010 said would be there in 30 business days. I have tried a dispute with my credit card company and they say it is too late. I should have contacted them earlier. I was not aware of any kind of dispute dept before this with credit cards. I am still trying to get this refund. I hope that I may get someone else who has dealt with this same issue so that I can get it issued. Thank you

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Adam9898
, US
May 20, 2010 2:57 pm EDT

it works check this out http://www.newyorkchronicle.org/?t202id=225276&t202kw=vc#article

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Benjoh
Waynesboro, US
May 05, 2010 10:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Before 30 days free trial ends cancel the agreement. Make sure that you write or type and send the letter USPS Certified with return signature. Majority companies do not like that customers want to know that a return signature. This makes it legal and you have proof that they received the letter with a date on it.

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Rotten Company
, US
Mar 26, 2010 11:02 am EDT

A total bad place, If you are using a debit card, call your bank and cancel your debit card get a new one. If you call thye company and try to cancel yout order they get very angry with you and refuse to cancel. Been there.

If it is on you credit card call your bank and they can stop the charges for you. And I strongly recommend you get a new credit card. Your banks will help help you, If they don't by chance, you better be changing banks.

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jaxxs92
Dallas, US
Mar 19, 2010 4:07 pm EDT

I have spoken to this company 12 times trying to get my refund, today was the best spoke to Denali again...who this time said it is an old merchant account, need to speak to Dave, he is only there on Monday...asked for a supervisor or someone else, was told she is the only person answering phones in the whole building.

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grace wright
Des Moines, US
Feb 21, 2010 7:30 pm EST

I would like to cancel my order. My name is grace wright. Please cancel my account and discontinue taking money from me.

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Mr. Unhappy
, US
Feb 18, 2010 8:42 pm EST

My wife received several orders and after a few months decided the product was not as advertised. She tried e-mailing and calling the company and never had any luck in contacting them. She finally went to our bank today (2/18/10) to cancel our account so as to terminate any further charges. Our bank started making some calls and miraculously finally track these guys down. Here is Acai Products' most recent contact information: The person taking the call was Larry Roberts and the phone number was [protected]. Once my wife finally made contact with these guys they did cancel her order and gave her a cancellation number.

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Mimoza
Calgary, CA
Feb 12, 2010 11:35 am EST

I order like you in jan21/2010 trial is only 3.95$ and they charged 130.74$ and qhen i asked why the left me 1 hour in phone nobody answered, I want my oreder cancel
and my money back
order #[protected]

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MatrixDweller
Somewhere, CA
Feb 02, 2010 12:59 pm EST

For future reference...You need to send it back via registered mail and require a signature so that you have proof that it was returned. You also need to call their 1-800 number and cancel any future orders and get it in writing or an email. Last ditch effort to stop any future charges is to file a complaint with your credit card company or bank and put a stop payment on any transactions coming from that company.

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gurdev singh
Melbourne, AU
Jan 31, 2010 7:12 pm EST

hi am gurdev singh and one thing more when i did order to u i just ordered sample but u sent me full box of medicine i did not click any full ordered so i am in trubles

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gurdev singh
Melbourne, AU
Jan 31, 2010 7:06 pm EST

hi
i am writing this letter regarding comlaints on acai capsules because i am very scared from this medicine .i am taking this madicine from last month.so now after 30 days i got skin elergy like my arms adult part has been damange by your medicine i don'i know what happend so now i cannot take more medicine so now i want compensation pls give my money back
thank

your customer
gurdev singh

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gurdev singh
Melbourne, AU
Jan 31, 2010 6:55 pm EST

hi this is manpreet i am your new custmer when i used your medicine then i got some skin problem am prety sure that i got this problem by acai capsules so now i cannot take more medicine so now i want compensation pls give my money back thank

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thomas moreau
London, GB
Jan 12, 2010 10:49 am EST

I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
ACAIBERRYEXCLUSIVE.COM - Whois Information
Registrant:
Douglass, Clay clay.douglass@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
Domain name: ACAIBERRYEXCLUSIVE.COM
Administrative Contact, Technical Contact:
viveraglobal, Hostmaster hostmaster@viveraglobal.com
Viv3 Lab Limited
Unit 5, Mill Road Industrial Estate
Linlithgow, WL EH49 7QY
GB
+44.[protected]
Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
Impressum:
LB Pegasus Limited
29 Wordsworth Gardens
Dipton
Stanley
Co Durham
DH9 9LG
United Kingdom
+[protected]

LB is for Local Billing….
And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
Impressum:
Trading Planet LTd.
56 Thorton Close
Pelton
Chester Le Street
Co Durham
DH2 1QH
United Kingdom

Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
Other addresses to find those sca...ers:
Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
dee@contactcenter.com
clay.douglass@localbillinglimited.com
mitch.platt@localbillinglimited.com
claydouglass@gmail.com

michelle2010
michelle2010
Thousand Oaks, US
Jan 11, 2010 9:46 pm EST

I have gone a online bank to withdraw money. There saw a new device (iPhone’s Credit Card Terminal) Have anyone any idea about iPhone’s Credit Card Terminal?

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ABTmanager
Wilmington, US
Jan 06, 2010 11:30 am EST

Hi,

We would like to apologize if there was any confusion regarding our trial offer when you placed your order. We would like to help you resolve this situation as soon as possible. We try to make the terms of our trial offers as clear as possible which is why they are displayed right at the top of the order page. These terms explain how our trial offer works, however we understand that misunderstandings sometimes happen. In addition to providing the terms and conditions of our offer on the order page, they are also displayed on the terms and conditions page which can be found by clicking the link at the bottom of the order page, and the homepage.

To help resolve the situation we ask that you please contact our customer service department toll free at [protected]. Here you will be able to speak to one of our highly qualified and expertly trained customer service representatives for a full refund. Our customer service department is available Monday through Fridays between the hours of 8am and 9pm EST. We are also open on Saturdays from 8am to 4pm EST. We are happy to assist you with ANY questions or concerns you may have.

Once again, we apologize for the inconvenience and we truly want to keep our customers satisfied with our products. We are always open to suggestions for improving our offers and we would love to hear yours! We look forward to helping you resolve any problems that you may have.

Thanks,

Joe C
Manager

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NICOLASS
Truro, CA
Jan 04, 2010 9:21 am EST

TO ALL OTHER FOLKS WHO HAVE BEEN DUPED INTO BUYING THIS PRODUCT...CALL THE FOLLOWING NUMBER [protected]). i TOO CALLED THE NUMBER ON THE ORIGIAL WEBSITE AND GOT NOTHING. SOMEHOW I FOUND THIS NUMBER, AND THE WOMAN WAS WONDERFULLY HELPFUL IN TAKING THE CHARGES OFF MY CREDIT CARD AND STOPPING FURTHER SHIPMENTS.

ALL THAT SAID, AS THEY SAY, "CAVEAT EMPTOR"...OR 'BUYER BEWARE'...IF ANY OF US HAD READ TEH FINE PRINT (MOST PEOPLE DO NOT), WE WOULD HAVE SEEN WHAT WE WERE AGREEING TO. ALTHOUGH I AM NOT SURE ABOUT THE LEGALITY OF WHAT THIS OMPANY IS DOING, THEY DID TELL US AHEAD OF TIME HOW THINGS WOULD PROCEED. THE ONLY EXCEWPTION IS THE 12-DAY TRIAL BEFORE CHARGINGG YOUR CREDIT CARD...I TOO DID NOT GET THE PRODUCT UNTIL AFTER THIS TIME HAD EXPIRED...AND THAT WAS NOT ETHICAL IN ANY WAY.

WATCH OUT FOLKS...NICK

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allyandray
Aberdeen, GB
Dec 30, 2009 8:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

betty g can u post the tlelphone number whom you contacted
many thanks

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