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Gem Shopping Network
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Gem Shopping Network
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21 complaints
7 resolved 14 unresolved
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S
1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gem Shopping Network - Production error

I sent a email a month ago requesting help for for shipping charges. I bought the earrings that were tagged on the bottom of both earrings. I could not manipulate the tags ( like you can with bracelets & rings) first time this happened. Returned earrings & the next day earrings were back on show so I called in & explained the issue. I was told that production was to put the tag at the top. Got the earrings &💜 love them. My issue was I paid to have them shipped to me Then I paid to ship them back to GSN. Repurchased & paid to have shipped back to me. Was just asking for some help with shipping. As of to date 8/6/2022. The email was sent within the GSN company so I could not photo shop it as to save.

Desired outcome: $65 for shipping charges

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Update by Selena Crosby
Aug 15, 2022 12:13 pm EDT

****************************************************************************************

This is a edit to my own complaint resolution.👌

I was woken out of a dead sleep by a call From GSN. I was told that they would refund my shipping as thy could not find the email with refund request. They did hear the recording from sales representative when I explained the issue to her. GSN also said they would send me $150 by email for my problems. I said not necessary because it was just a error. I accepted it as to buy earrings from Ben.I was also told to please close out complaint.I called to let them know I had not gotten my shipping refund or the email.

As to date I think there might be 1(one) shipping fee refunded & 0 (zero) calls back.

So I may have jumped the gun on this one🤑

Update by Selena Crosby
Aug 08, 2022 3:28 pm EDT

Complaint resolved! In two days

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W
3:04 pm EST
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This co for the 3rdtime trr to tell me that the item i got was cracked . Two of them were rings, the last item was a set of 7kt ruby earrings, i think they under sold these items and was looking to have a reason not to send them. I can understand once, but 3 times i think there full of crap, all items were sold by mike

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W
5:52 pm EDT
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Gem Shopping Network - taxes on jew and oversize boxes

Its a shame that you charge 37 dollars for shipping and the boxes are way to big for such a small items I ordered a small pin and it came in a box big enough for 2 sets of shoes that is totaly crazy! If you wanted to cut down on the shipping cost lets use some common sensce also charging taxes on items ship to CA is bad I know that alot of your venders come out of CA and now we have to pay for it or either some of your investers are from CA and now we have to pay the price either way I will nolonger shop with this co I found a better and just as high quality jew with AACTV out of FL and by the way they dont charge taxes to CA residents

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J
3:10 am EDT
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I have purchased thousands and thousands of dollars of jewelry from you over the past several years and for at least the past year you don't answer your phone but, rather, i'm sent directly to an answering machine where i leave a message but am never called back! frankly, i do not understand it! i have bought a lot of jewelry & have sent only a couple of...

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B
12:38 pm EDT
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I ordered a frog ring, $1, 200. Gave the sales rep my address here in Florida. He checked my credit card - name - address - also in Florida. They sent the ring to WA. My son lives there now and wife. Picked up ring. Asked customer service to send pre-paid box to him to send ring to me. No. He should send ring and they may refund postage to me to give to him...

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H
2:48 pm EST
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I purchased the above mentioned ring because it was presented as an original Majestic collection ring from designer Janice. Upon receipt the ring does not look like the original Majestic collection ring. It has no hallmarks of any kind. I sent the ring to be appraised and was told it can not be appraised as an original Majestic collection due to lack of...

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J
11:18 am EST
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At the end of November 2017, I purchased a ring from Gem Shopping Network. Less than one month from receiving it, I noticed that one of the diamonds had fallen out. I called Gem Shopping Network's customer service number and was immediately connected to the answering machine where I was instructed to leave my name, phone number and reason for calling, which...

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L
4:15 pm EDT
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I've been watching your program for months now...But now it's time to make complaints. Why is it that nearly all of your hosts have to be loud, obnoxious and scream the description of every item they show. Marvin is the worst!!! i have to turn the sound off when he hosts the show. He can't show one item during the entire show without loudly yelling, yelling...

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L
4:09 pm EDT
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I have been looking for a green tourmaline ring for quite awhile. I was excited to see one at a price that I could afford. It had a center stone and a little larger than accent diamonds surrounding the center stone. I asked the representative on the phone how the ring looked. I also asked her If there were any defects. She said it was really pretty. So I...

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R
4:10 pm EST
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been in a dispute for 2 months and getting nowhere. they cannot pin point what my charge on my card is for after returing an item getting refund n being charged again. did not use my Amex after the return got credit n was recharged again for same amount.

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R
5:42 pm EST
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I purchased a pink diamond ring from Gem Shopping Network. The diamonds looked more white then pink. I paid $2, 400.00 for it. When I called to return it and gave the reason why, I was told my shopping privileges were cancelled. It cost me over $20.00 to return a ring that was not as stated. Recently I had on Gems Shopping Network and the ring I returned...

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R
12:45 am EDT
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Gem Shopping Network is new to our cable market that being said, let me add this; I have been designing jewelry, collecting gems for over 25 years.As well as being a GIA graduate, I know misinformation when I hear it. These are the experiences I have had in just their first two months here. I purchased a pair of natural yellow diamond stud earrings. Three...

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D
8:28 am EST
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This company should be thoroughly audited and investigated for fraudulent sales. I purchased a $5, 000.00 "paraiba" tourmaline ring, at least that was what I was supposed to be purchasing, now to "make it happen for me" they came down to $4, 867.00. When I received the ring along with the "GIA" certification I paid extra to receive, I immediately could see...

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N
6:20 am EDT
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Gem Shopping Network - Defective merchandise

I've purchased about 6-8 pieces of jewelry from this company over a week period. 4 of the items were junk, I was told the items were clean and of the fine, fine material. I believe that items put up for auction are seconds, pieces that have been tried to be set and they crack, chip ect the items, then they sell them to recoupe there loss. All you do is have to pay attention to ther words carefully. The host mark has lied to me, Marvin has lied to me also. I would not participate in these auctions. We set the price for items, if we don't buy they don't sell and this company pays approx 10, 000, 000 a year in air time, that gets passed on to us. People keep the bids low don't bid these items up and we can all get a chance to recoupe our losses. Buyer beware.

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5 comments
W
Jan 19, 2017 7:16 pm EST

I have purchased about 7 items over the course of an year. My most costly piece was an auction item from the OPAL HUNTER who sold me a ruby ring in a nice setting. I believed it was quality and waited 4 months before having it sized. When I had initially asked GS to size it, they said maybe I should wait to see if I would really like it. I should have suspected something, but I agreed. Well, I took it to a master watch maker who sizes items for me, and he looked it over and said he couldn't take a chance on changing it from a 6 to an 8 because the stone had a FRACTURE in it making it highly risky to size its setting. I never wore it-- the tags still on it. It has some Swiss Cert with it with nothing mentioned about a fracture. OMG. No wonder people have STEVE tell them if his high end items are occluded. That discovery was last week. At the time of purchase, this item seemed like a good deal, but 2700 is not a small amount to me and certainly not for a FRACTURED ruby. But that wasn't the only insult. Today, I came home and as I finished my dinner glanced down at the tanzanite buckle ring I bought almost a year ago --- its practically the only thing I love out of the 7 regret pieces I bought. Guess what? The buckle part FELL OFF. Now I have this ugly big fat band of junkily set tanzanites with NO BUCKLE. I bought it for that very design! I will not be spending anymore hard earned money their way any longer. I can see their customers dwindling away and know why. You can only screw people so much, and then they will despise and desert you.

R
Dec 26, 2015 11:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have bought 3 things-1 a white loose zircon that i had set in 14 kt gold ring setting and it must be cubic zirconia because it clouded and dulled very quickly! 2 a black loose diamond that was in a sm case that said 1.50 kts-but was actually prob 70 points. 3 bought black diamond earrings in post style-cheap setting and poor quality diamonds-looked better on tv-all 3 pieces looked better on tv!

M
Jul 25, 2015 10:56 pm EDT

I am sick of these false complaints against gem shopping network in Georgia. I have purchased several times from them over the past 17 years, each and every purchase was as stated, or even better.. All items have appraised far over what I have paid.They are excellent to their customers. They are knowledgeable and funny and very friendly. I call several times and always have a pleasant experience. My gem purchases be they jewelry or loose stones always exceed my hopes. As far as shipping is concerned, I have never paid more than standard US postal first class or small flat rate priority. The postal service sets these rates not Gem Shopping, this I am certain as I work for the US Postal Service as a PTF clerk. Funny how these complaints come flying in by the same people who keep shopping there. The best one yet is the " they are big rip offs, the rings they show on tv are so much larger than the rings you receive". My comment to that was, did you really think you were going to get a ring that is bigger than the presenters head? Come on people ! They always tell you the actual size in cts. & millimeters.So you get the gem weight & size they even put the ring on a models hand to show you. If you don't like them, do not shop there simple " problem solved".

G
Nov 21, 2014 9:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am a graduate Gemologist, and I have purchased items from Gem Shopping Network. Your letter makes no sense, because I looked up Georgia Houghtaling, and he is a GG, a graduate GIA gemologist. Morerover, his name is signed on one of my appraisals along with his contact number. I called him personally and discussed your claim, and you are incorrect. He is not an employee of Gem Shopping. He is an independent contractor who owns his own appraisal service. He is exactly what Gem Shopping says he is. In accordance, have you ever heard of liabel and slander? Your letter makes me think you are a jealous jewelry store who is out to discredit his competition.

D
Nov 27, 2013 10:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I TOTALLY AGREE WITH THE ABOVE RELATED EXPERIENCES... THEIR APPRAISALA ARE VASTLY OVERINFLATED, AND DONE BY SUB-CONTRACTORS WITH THEIR GSN COMPANY, SO THEIR APPRAISERS ARE NOT INDEPENDENT, AS THEY FALSELY CLAIM! IN FACT, THEY FREQUENTLY HAVE USED 'PRECISION GEM LAB', IN GEORGIA, WITH GRADUATE GEMOLOGIST, GEORGE JACOB HOUGHTALING, SIGNING THESE APPRAISALS (IN 2011). I JUST DISCOVERED THAT 'PRECISION GEM LAB' WAS DISSOLVED IN SEPTEMBER OF 2010, and THE ARTICLE OF 'DISSOLUTION' CAN BE OBTAINED VIA THE INTERNET...SO THEREFORE, GEM SHOPPING NETWORK FRAUDULANTLY PROVIDED JEWELRY APPRAISALS VIA THEIR OWN SUB-CONTRACTOR -- WHO WAS POSING AS A GEMOLOGIST FOR AN 'INDEPENDENT' COMPANY THAT DIDN'T EXIST! THIS BEHAVIOR GOES WELL BEYOUND CONFLICT OF INTEREST...IT'S FRAUD!

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ADVERTISIMENT
D
2:58 am EST
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Featured review
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Gem Shopping Network is an enormous scam. To begin with they charge an enormous amount of shipping starting at something around $30.00 per item - and I'm talking about a pair of earrings. If you ask they will "offer" to ship it at a less expensive rate of around $20.00 per item. What you will receive is a poorly packaged item in a Priority Mail envelope...

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S
6:29 pm EDT
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While i'm not an expert, i have done a lot of research into loose gemstones and have made many successful purchases. From the first, i strongly suspected that the list prices quoted by hosts on this network were outrageously inflated to make their final prices seem like a great bargain. Just today, i got something solid to go on: lying outright to the...

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H
6:18 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchase a pendant from the program. Received the pendant and did not like the quality of the item. As the host stated many times in the programming, you may return the item if you are not totally satisfied, however, no mention of the time period, long distance phone calls to try to gain the refund. I followed their return policy by contacting their firm...

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C
4:53 pm EDT

Gem Shopping Network - Scam Refund Policy

An item I purchased turned out to be of disappointing quality and was returned to the company. Gem Shopping acknowledges getting the returned item on Jan. 14, 2009 I was told that I would get a refund after 60 days. I have called customer service numerous times to see when the promised refund might be forthcoming. Each time I get a vague response and am now told that it may take up to 90 days. My advice is not to get involved with this company unless you want to go into the free loan business. Obviously, they use your money to fund operations and refund only when they are absolutely forced. So far, I have filed with the Better Business Bureau, the FCC and will contact the Govenors Office of Consumer Affairs tomorrow ( State of Georgia). What does it take? Isn't this exactly what Bernie Madoff did? Used money he took in to fund a house of cards? At this point, I'll be shocked if I ever see the money. Buyer BEWARE!

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M
4:21 pm EDT
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I bought a multi-sapphire bracelet for $1200 from them. One wearing and it was kinked. I sent it back. The supposedly fixed it, but then the clasp wouldn't work. I sent it back again and it came back exactly the same, the clasp still woldn't work. Because of medical problems I just let it sit in my jewlery box for a month. Then I took it to my jeweler who...

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J
10:52 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Gem Shopping Network - Poor service

Please let me preface this complaint by giving a brief history of purchases made with GSN. I purchased approximately $25, 000 in jewelry with them in about a two-month period. I had to keep sending a majority of the jewelry back because it simply was not of the quality you would expect when spending thousands of dollars on such items. Up until recently I considered them to be the premier on-air gem shopping retailer.

I purchased a yellow sapphire ring costing $2, 975 plus $38.85 in shipping along with a pair of earring for $900 plus $18.85 shipping. The total was $3, 932, 70. I had house credit with them for $3, 615.50 and they charged the difference to my credit card. I was unable to wear the ring as it was too wide and extremely uncomfortable on the hand. The earrings were flimsy and cheaply made.

Prior to returning the two items, I purchased a $14, 000 yellow sapphire ring as I thought it would be a better fit and more comfortable on the hand. I explained this the man in the Customer Service Department, who was curt and short with me. It has been my experience that the men who work in the GSN customer service department are the most unfriendly and difficult to work with. I returned the first two initial items immediately and waited for the new yellow sapphire. I received a notice from Federal Express that the package had arrived. I went to pick it up that evening and was informed by Fedex that GSN had the item pulled and instructed Fedex to return it to them. I paid for an item and GSN, out of vindictiveness, took an item back from me without even giving me any sort of notice or explanation. I called to inquire about the ring and I was brushed off by Customer Service. They acted like "there's not much you can do about so too bad."

In the meantime, I waited to be reimbursed for the items returned to them. I opened credit card statement and had been refunded fifteen cents. I had to place a dispute with my credit card company and am awaiting full reimbursement.

GSN is always willing sell you jewelry, however when items of poor quality and workmanship are returned at what they deem to be at "unacceptable return ratio" they will ban you from further purchases and then not allow you to have an item that was legitimately purchased in good faith.

I am now shopping with Americas Value Channel and have spent nearly $100, 000 with them. I have returned a few items as would be expected, however I have always been treated with kindness, respect and honesty.

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