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ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
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1.2 1161 Reviews

ABSA Bank Complaints Summary

54 Resolved
1107 Unresolved
Our verdict: If considering services from ABSA Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ABSA Bank reviews & complaints 1161

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L
7:23 am EDT
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ABSA Bank outstanding debt paid, no receipt issued, cannot close business account

On Tuesday, 15 October 2019, at 08:44, I received an sms with regards to my business account indicating that I urgently need to contact Khosi Khosa at Mavericks. I contacted her and she indicated to me that I have been handed over to them for debt collection of an outstanding amount of R1200 on my business account. This was quite a surprise to me as I haven't been using this account for a while now and earlier this year a lady phoned me enquiring about this account whether I am still using it or not. I told her that I am not using it and will appreciate it if she can close the account which obviously haven't been done. So I took off from work and visited Centurion branch this morning (15 October 2019). I had to draw money to pay the outstanding amount of R1313.20 on this business account where after I requested the teller to close the account with immediate effect and give me proof that is has been closed. The teller accompanied me to the front reception desk where the helpline is situated because now we need to phone the collections department. The phone did not work so now we are being redirected to the telephone at the online banking kiosk. I am not sure what number the lady dialled but it was the incorrect number and the lady on the other end of the phone put me through to 086 004 0302. I spoke to Lebogang and explained the situation, I had to hold on while she speaks to Legal, and when she came back to me she told me that the hold needs to be lifted from the account before I can close it. While holding the line I contacted Khosi Khosa again and told her that I have now paid the money but that I am battling to close the account. She indicated that she will send a request through to ABSA from her side. I asked Lebogang how long this will take and she could not answer me. Lebogang spoke to the lady at the reception desk and this lady agreed to check the account for me as the lift should take place within the next 30 minutes. I waited around in the bank and she told me that I can now close the account. On my return to the tellers I was informed that I now need to pay a further R45 to close the account. Really? I did not receive a receipt on the R1313.20 I paid earlier and now ABSA wants more money from me. The teller manager assisted and said there is nothing they can do. I instructed her to take the R50.72 ABSA still owes me and use that money to close the account. She said that she will come back to me. After approximately 10 to 15 minutes she reappeared and indicated to me that they need to do a journal where after she will confirm in writing (to my email address) that the account is now closed. This morning's experience with ABSA just reconfirmed why I will never suggest ABSA to anyone. I request this account be closed with immediate effect and that I receive proof of the closure in writing from ABSA. It will also be a good idea if you maybe revisit the way you communicate with your clients with regards to their accounts in order to avoid situations like this.

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6:42 am EDT

ABSA Bank car finance

Been harrased by absa calls last week telling me my car acc shows areas of 8k that was "apparently"refunded into my acc(fnb acc), told them I'm debited every month, was never refunded anything and never had fnb acc.

Some lady ( Thembeka) was supposed to escalate the matter and give update but no one cared to tell me what's going on until i phoned absa today (14.10.19)only to find out that everything is now sorted.

This was so stressing, I deserve to know what the issue was and how it was resolved so as to avoid this from happening again.

L. Mthombo
[protected]@gmail.com

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1:52 pm EDT
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ABSA Bank credit card

This is the second time I have been taken for a fool with regards my credit.
In 2018 I took the decrease in my limit with understanding due to me not paying my card religiously, however I can say that this years it's been a way better year with regards to payments to my credit card.

I spoke to one your consultants that confirm that in September 2019 I made a payment on my card of 14k and I also make payments on a regular basis on this card and I hardly ya the facility for big payments.

I'm totally disgusted in the way that absa treats their customers . I got no notification that my limit will w decreased . My son turns 10 years old today and I couldn't get him the gift he wanted my wife is also due with our third child and I have to pay for gynecologist appointments. I have a credit with Nedbank and I have never in my last 10 years been disappointed with Nedbank's service they you are disappointing me. I could understand the first time you have made this reduction in my limit but for a second with no consent and making my life a complete shamble . I'm going to place this complaint on hello peter and every social media out there . Only because you gave me no indication that you would make changes to my account without my concern. Why did you offer me a limit of 30k at first the decrease it to 24800 then decrease it now again to 13800. [censored]ing ridiculous. I will also take this to the financial ombudsman

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5:20 am EDT

ABSA Bank check account general enquiries

I spoke to a consultant this morning Zanelle to enquire on the interest on my account. I wanted to find out where the rest of my money went when a deposit of 500r was deposited into my account yesterday all i wanted to know is what happened to the rest of the money .she was not helpful after calling another consultant Lerato helped me alot .I am disappointed on this women even the way she speaks to a client and she cannot see where the money went but Lerato could see it on her system.

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7:06 am EDT
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ABSA Bank poor customer service

I'm at absa in giyani being helped by musa he's very rude and he doesn't take me serious, he's not willing to help me I have been here since 8:30 in the morning and it's now 13:00 since he told me to sit down he hasn't helped me. I have a funeral to arrange and i'm not getting any help from the absa funeral cover instead they are making things difficult for me.

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4:21 pm EDT
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ABSA Bank vehicle involved in accident 20 years ago, still on my name, absa refuses to scrap vehicle from my name

I financed a vehicle with Absa and almost 20 years ago, the vehicle was in an accident and was a total write-off. I never heard from the bank after the accident or from the insurance company, so it was presumed that the vehicle has been scrapped and that the insurance settled the amount at the bank. For years after the accident I never heard from either Absa or Budget Insurance, but when I bought a new car and wanted to register it I could not because I first had to pay all the years of outstanding license fees and penalties on the car that has been written off. Then when I contacted Absa, they wanted me to pay the settlement amount, I refused because I never received anything from them nor heard anything from Absa for almost 5 years after the car accident, thus the claim has already lapsed, as per South African law any claim lapses after 3 years, if no contact was made or intentions were communicated between the parties. So this never happened, Absa refuses to this day to scrap/remove this vehicle from my name. So it costs me a hell of a lot of money every time I have to take out a vehicle license. I want this vehicle removed off of my name. I am going to take this to the courts for Absa keeping something on a persons name for 20 years after the goods were already written off and refusing to provide copies of the vehicle registration form so I can submit it to the police and the Clerk of the Court. Absa is acting against the Credit Act and against the law!

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10:50 am EDT

ABSA Bank personal loan department

Good day,

As a customer of ABSA bank I would like to share my drastic experience with ABSA Bank.

On a normal day I received an SMS stating that I qualify to apply for a loan up to R350 000, I wasted my airtime to call their call centre in the loans department. The lady took my details and advised that she will arrange for a consultant to contact me BUT UP UNTIL TODAY NO PHONE CALL ! ! !

I then decided to waste my airtime again and called the Personal Loans Department and made an application for a personal loan & GUESS WHAT, the load was declined.

Two days after that Bayport Financial Services contacted me and offered me a loan, the loan was approved in 24 hours.

I don't know what Management Team is the Investors investing in as it is Clear that nothing is Valid, not your systems NOTHING !

ACT UP !

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12:52 am EDT
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ABSA Bank personal loan department

My name is Brandon Barnard. My contact number is [protected]. My email address is [protected]@gmail.com. I have been sending emails regarding a statement for my personal loan account. I phoned to tell the call center personal loan department that they have the wrong email address. They said they will be sending me a statement witch has still not come yet. There is a debit audor that goes off my account but I never get to see my balance outstanding. Please resolve this ASAP

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12:36 am EDT
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ABSA Bank absa vehicle finance

AC 843 346 05 ABSA Vehicle Finance
My last payment was supposed to be deducted at the end of August 2019.
This has not been done to date and ABSA is charging me interest on this account.
I have tried calling the AVF number but the number of options is such that at the end of the procedure I end up at the self service option. All I want to do is speak to a consultant.

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8:10 am EDT

ABSA Bank howick branch and estate late department

Account number [protected] Estate Late J A Stuart
I am the executor of my late Mothers estate. She was a long time clent of Absa.
in order to access the residue of her account I was made to open an "Estate Late account which I did ". I was informed that it would take up to six weeks before I could access the funds. This after copies were made of the relevant documents. Six weeks later, on enquiry, I was told that I should have been told to visit a customer services counter, for some reason. I then did that and they copied all the relevant documents again and told me it would take up to six weeks again. On Saturday morning six weeks later I wnet to the branch only to be told that the estate late people dont work on Saturdays but they would find out and let me know this morning.
This afternoon i returned to the branch and the customer service lady phoned and was told tha the copy of the certified copy of my appointment certificate, had not istself been certified and that until that was rectified nothing would happen.
Obviously they must have discovered that when the documents were received but did not inform the branch until the six weeks query.
The certified copy of the certifed copy was then sent off and I was told to come back for the third time after eight working days. To say that I am angy would be a gross understatement. I am doing my best to wind up the estate and ABSA appears tio be doing all that it can to prevent me from doing so.
I cant wait to see what they charge for the "service " they provide and I assume that they will have been earning interest on the R200, 000 or so that they are sitting on.
I am advocate Ross Stuart SC

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8:32 am EDT

ABSA Bank absa jabulani mall

Im at Jabulani mallAbsa consultant taking her time talking to people or friends inside the bank

This is the lady she took her time and was talking to people while we were waiting on the line even took a friend ID to check sumthing for her

She didnt even check how long we waiting on the line never apologised and this made me ask myself why am u still a client at Absa or should i always use absa outiside of Soweto for better service .

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5:24 am EDT

ABSA Bank poor service

I have waited to open a new account since 09:35 even now I haven't recieved assistance and its 11:20, only consultant is working and she has been with same client since I arrived in the bank . My concern is what will happen to a client who lost their without knowing and how long will it absa to investigate if opening account takes hours let alone the queue that is not even attended

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2:37 am EDT

ABSA Bank personal loan

To whom this may concern

My name is Aalia and I've been part of absa Bank for the pass 7-8 years. About 3 or 4 months ago i took out a personal loan for 30000 and when the lady that helped me with the loan tell me my installment will be 895. For the 1st month the 895 went off and every month after that my installment changed to 1010. 1st of all I didn't not budget for that amount because if I had known that my installment would come to 1010 I would have not taken the loan so it either the person who helped me with the loan did not to her damn job right but I'm not happy with this and another thing when I didnt the loan I said it must be debited from my account and they only did it for the 1st month and there after I my payment are debited late or I have to eft the money witch is not on. This is my 1st complaint with absa for the pass 7-8 years that I have bank with you guys I'm not happy about the service so it's either you are going to do something about it or I will take it further this is a promise because you guys are messing with my credit score I'm very disappointed with absa

Regards

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1:07 am EDT

ABSA Bank bank opened incorrect account for a social club resulting in excessive bank charges

I write on behalf of Mohlapatshila Magdeline Social Club ( Account no:[protected]) as one of the signatories. We have noted that the account in question was open as a business account not as an NPO as stipulated on our constitution provided to you on opening the account. This has resulted in as being charged Business Account interest instead of an NPO / Social account interest.

The branch in which this account was opened is Mall of the North (Polokwane)
the Complaint was first lodged to the Branch Manager Helga Madanda on the 09/09/2019, todate we are still awaiting for response.
May you please intervene and reimburse us for incorrectly charging us business interest and not social account interested as this was a mistake from your site.

Your prompt response in this regard will be very much appreciated

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6:01 am EDT

ABSA Bank customer service in general

i deal on behalf of my grandmother on her accounts weather that be her banking or clothing accounts and more. i do have a written and signed (by her) letter of authority giving myself authorization by her do to such transactions on her behalf.

reason for such is that my grandmother at the age of 78 after numerous operations on her ankles and other medical reason due to medication she takes she has requested me to do so.

i visit your festival mall branch today at 10H00 in the morning and the following transpired.

1) there are +- 3 pensioners waiting in the line at customer service where there are younger people being assisted in the pensioners tills.
2) there is not even one floor assistant to assist the pensioners to show them that the pensioner tills are free or that they can just go straight there. so by the time the pensioners have been assisted they have infact been standing in the Que +- 30 min to 1 hour.
3)when its my turn for assistance i produce the letter of authority and it gets told to me that i cannot transact on the account as she needs to make me a signatury on her account. and she needs to be there to do so. how if i may ask as for her health and medical reasons she cannot currently travel such is the letter of authority...i get replied that there is nothing else that can be done not even to phone her to confirm

with the treatment of the pensioners do you think that it is advisable for her to come in to this branch.

with service as such no wounder the banking sector is preferring to remove such ignorance and replace it with online systems. but unfortunately for the elderly they cannot be able to use online as well as the younger generation

i would like to hear from someone regarding the pathetic or lack of customer service in your branch

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3:48 am EDT

ABSA Bank no service at all

It is the end of the month, at Absa Mooiriver I stood in a queue for 10 min, when I got to the front, i was informed to go and stand in another queue. When I asked the lady helping the first queue if its not possible to have more people available on month end, she just ignores me. Her name is Ntabiseng. I do all my banking business electronically but have to come into the bank today for what I need to do...please the service is extremely bad, could you try and do better?

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5:42 pm EDT
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ABSA Bank - vehicle financed by absa

I suspect my spouse's signature has been forgered on the 'Release note and Acknowledgement of delivery' document. The document involves Active Auto Vereeniging and Absa Vehicle finance department in Vereeniging. Both the dealership and the Absa failed to show us the document that was supposed to have been signed by my wife and 2 witnesses. The responsible...

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2:33 pm EDT
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ABSA Bank forged spousal signature to approve vehicle financing

My husband got approved for vehicle finance by Absa at Vereeniging branch. When they had to do the payout the found he was married in community of property. Then the dealer Active Auto email me an Absa - release note and acknowledgement of delivery for me to sign for my husband. While reading the document I noted it was ticked unmarried and I was supposed to sign for something opposite. So I refuse to sign the release note and but it waa then processed without my signature. I then emailed the absa sales market handling the case to know how did they by pass the absa system cause the documents clearly needed my signature as we are married in civil marriage. She said she doesn't know who signed on it cause the pay out was gonna go through without my signature, I should request for that form from the dealer but the dealer also shifted blame to Absa. Saying the document im requesting is with Absa. I have requested for that document to verify if my signature was forged no help from Absa vereeniging and absa head office adviced me to lay a complain with you cause I'm not treated well. If my signature wasn't forgered why are they refusing to show me. The area manager Aysha refused to give me the reference that she said they also laid the complaint about the consent of the signature. I feel the matter has drag for so long from 17 September 2019 till todate without anyone showing me who signed on my behalf. Forgery is a criminal offense and a big respect bank like Absa should take it seriously cause the Dealer Active auto will continue to forger people signatures committing crime. Voileting my rights and National credit acts. I did everything but no help from Absa vereeniging branch the area manager for vehicle financing said my signature wasn't necessary but the sales marketer said if the signature is forgered or else if not signed the whole finance payed to my husband is invalid. I please ask for an investigation my husband name is Vonani Given Makamu and his identity number is [protected] and his contact number is [protected] and my name is Thandeka Monalisa Makamu my contact number is [protected] and I have proof of the documents emailed to me the one I refused sign and the emails I sent requesting for assistance on the issue and my marriage certificate that shows we are married in community of property. Please assist me so if my suspension is true. I can open a case of forgery against the dealer and absa to take investigate the matter to see if the payout was did correct if not they should reverse payout so it can be done properly and procedure being followed.

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Update by Thandeka Monalisa Makamu
Sep 30, 2019 2:40 pm EDT

Suspecion of signature forgery. This is the documents i refuse to sign and now requesting for them to be shown to me so i can be sure no one signed or wasn't forgered at all.

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2:08 pm EDT
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ABSA Bank absa vehicle finance

For over a week we have tried to get a settlement letter for our Hyundai Accent. We have sent several e mails and phoned about 5 times. The just do not get back to us, no calls, no e mails except for automated reference letters. Thus is the worst service we have ever experienced and is seriously comprimising our move overseas. I am unable to book my ticket so I'm here in an empty house just waiting for ABSA. I'm at my wits end and just can't understand why such lack of service.

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6:59 am EDT

ABSA Bank insurance

I cancelled my vehicle insurance on 16 September 2019 yet the debit order still went of I explained my financial situation as a pensioner yet this was also not taken I into consideration I am disgusted the way I wad treated even as a retired absa employee I told them I'm phoning from my cellphone but there is no sense of urgency or even compassion my airtime was finished and even though I asked for them to call me back before my phone went of this did not happen I was assisted by Jacky the 2nd time when I called back I was told that I will only receive a pro rata refund and I'm still waiting for that to happen we are treated like nothing but if they want to sell their products they smooth talk and charm you with promises they can't keep I am in desperate need of the refund

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ABSA Bank In-depth Review

Overview: ABSA Bank is a well-established financial institution with a rich history in the banking industry. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: ABSA Bank prides itself on providing excellent customer service. The bank's customer support channels, including phone, email, and live chat, are readily available and responsive. Customers can expect efficient resolution of their queries and issues.

Online Banking Experience: ABSA Bank's website is user-friendly and easy to navigate. It offers a seamless online banking experience with a variety of features such as account management, fund transfers, and bill payments. The bank also implements robust security measures to protect customer information and transactions.

Account Options: ABSA Bank offers a wide range of account types, including savings, current, and investment accounts. Each account type comes with its own set of features and benefits. The bank specifies minimum balance requirements, fees, and charges associated with each account.

Interest Rates and Fees: ABSA Bank offers competitive interest rates on savings and investment accounts. The bank ensures transparency and clarity in its fee structures for various services such as withdrawals and transfers. Customers can compare ABSA Bank's rates and fees with other banks in the industry.

Loan and Credit Products: ABSA Bank provides a comprehensive range of loan and credit products, including personal loans, home loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clearly defines eligibility criteria for each product. Customers generally express satisfaction with the loan application and approval process.

Branch Network: ABSA Bank has a wide coverage of branches and ATMs, ensuring accessibility for its customers. The bank's branches are equipped with excellent facilities, and the staff is known for their professionalism. Self-service options such as ATMs and mobile banking are also available for customers' convenience.

Mobile Banking: ABSA Bank's mobile banking app is highly rated for its performance and functionality. Users appreciate its features and find it convenient to use. The app is also integrated with other digital platforms, providing a seamless banking experience.

Corporate Social Responsibility: ABSA Bank actively engages in various initiatives and contributions towards social and environmental causes. The bank demonstrates a strong commitment to ethical practices and sustainability. It maintains transparency in reporting and communication of its CSR efforts.

Overall Reputation and Trustworthiness: ABSA Bank enjoys a solid reputation in the banking industry and among its customers. The bank is known for its trustworthiness and reliability in delivering its services. Positive ratings and reviews from users and industry experts further validate its reputation.

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Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za

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