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ABSA Bankhome loan insurance claim

1
K Sep 02, 2019

Claim number 3671590 August 29 2019
We lodge a complain of a pipe leaking in the kitchen at home 27 August 2019 claim number was given but nothing happen on the 29 August Mr Ismail owner of the contacted the call centre again and the above claim number was given to us nothing happen.Friday morning Mr.ismail called again because the kitchen is full of water we cant do anything in he kitchen as water is leaking so finally the assesor came out and send all details to Absa Home Loan Insurance Claims Department.
Cupboard in damage of the water, tiles is affected by the water assesor said all needed to be replaced.Its already the 2nd September 2019 no one came out to assist us with our problem still waiting for a plumber or jack of all trade that will sort out the leaking pipe.my cupboard and my kitchen tiles.We contacted the Call centre Monday morning 02 September 2019 but nothing happened.

Absa is quick to call us when the account is in arrears but when it comes to claims than the clients must feel as beggers.
This is not on we have water running that is goner affect our Rates and Taxes account who cares not Absa.
Please can this be solve because it really cant go on like this.
Please contact Mr.Ismail [protected]

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