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ABC Financial Servicesunlawfully retaining fees due to medical disability of wounded veteran

Wounded Veteran, received physician orders to no longer participate in a private exercise program due to surgery that requires recovery period of over 9 months. Informed ABC Financial services to discontinue gym membership with EOS fitness and the company processed the account for closure. However three months later, found that credit card was still being charged for the gym membership fee. Made contact with EOS fitness staff who truly did an amazing job to try to assist as much as they could. Unfortunately the management staff at the fitness center was unable to successfully get ABC financial to close the account. Medical documentation was provided to ABC financial indicating doctors full orders and that it was not possible to continue a work out program as a result of having both surgeries that each require more than 8 months to recover. It is not possible to work out while still recovering from 1 full knee surgery and two other surgical procedures that requires no walking, weights, or additional straining exercises for a period of 8 months. According to the Veterans Disability Act ABC Financial is violating laws. The company will not cancel membership due to the fact that the medical document was not sufficient enough to cancel the gym membership. So sad. So now card is being charged for one year and cannot utilize the gym services. This is not right at all.

  • Updated by TDeM, Sep 30, 2019

    Made contact with ABC Financial, company states they still cannot cancel membership even though medical limitations permits

  • ABC Financial Services Customer Care's Response, Oct 01, 2019

    Hello,
    We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.
    Please email me at sandra.[protected]@abcfinancial.com your 9 digit agreement number or the home phone number on your account so that I may look into this for you.

    Sandra McCoy-Harris
    Customer Relationship Specialist
    ABC Financial Services, LLC.

  • Updated by TDeM, Oct 14, 2019

    Tried to make contact via email to sandra.{protected}@abcfinancial.com was a bogus email address.

  • Updated by TDeM, Oct 14, 2019

    Email resent...this time no error message that email provided for me to further my complaint for additional assistance was invalid.

  • ABC Financial Services Customer Care's Response, Oct 17, 2019

    Hello,

    Unfortunately we do not show your email was received in regards to your complaint of unlawfully retaining fees due to medical disability of wounded veteran. We would be more than willing to discuss your account. Please send an email to [protected]@abcfinancial.com or you can contact our office between the hours of 8:00 am-5:00 pm central time if more convenient. Our phone number is 1.800.827.9262

Td
Sep 30, 2019

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