I've been charged late fees for not making Martial Arts payments on time. I try to communicate and adjust to make it work and it's not a flexible system. Getting the money back is a hassle and a late fee shouldn't even exist. My gym doesn't do this, my bank is super cool, so how does this company get away with this? I called them and they said it's too late to take care of anything as far as refunding the late fee. I work in customer service and it's NEVER too late to do the right thing. Something is wrong with ASF because I have done better business elsewhere with many other agencies.
On last August, I've enrolled for a fitness center around my town. However, because of the huge amount of projects and college works, I found out that this wouldn't work for me right after a month. I sent the text message to my gym trainer many times and tried to call her since she was constantly not catching my call. I chose to call to the ASF Payment Solution just by myself, and told them that I want to expire my contract or I would like to postpone my membership period until I can actually attend the gym. The monthly fee for the gym was about 50 dollars per month, so it is actually a huge amount of money for the students in college. I just didn't want to pay for the service that I've never got, and told them exactly what I want, but never insisted something absurd so them but just productive solutions. They chose to freeze my account, and yes, this was making me feel better. However, after two months, they started to put invoice on my account even without noticing that my account is going to be unfreezed. I think this is a problematic beside of the legal action since they need to LET ME KNOW when they are asking me to pay some amount of money so that I can be prepared. I told the same thing over and over again, calling to this company but they are pretending like they are listening but they are actually not. I chose to pay my freaking money to this company until the end of the contraction, and I will NEVER EVER use the service from ASF payment company or the other company which is using this payment company. This is such a terrible nightmare for me, and I've been stressed out for about a year because of this. I would like to say to ASF Payment Solution to see you never after this terrible nightmare with you! I will never use your service :)
I charge ASF, and its enforcement of "child contracts" as indifferent, negligent, reckless child...
My son wanted to sign up for karate with ATA of America, a martial arts company, and I signed a three year contract with ASF International for financing. For the past year I had multiple surgeries on my right foot, so I was unable to drive my son back and forth to his classes. I wanted to cancel my contract since my son was not utilizing the karate class so I asked my doctor to write a letter stating my condition. My doctor wrote a very strong letter explaining my situation, stating I was unable to drive and is undetermined when or how long it would be before I was able to begin driving again.
A week after I submitted the letter, I contacted ASF to find out the status and I was told my request was denied because it didn't indicate I was "permanently disabled" I asked my doctor about using the term "permanently disabled" and he said no doctor in his right mind would ever state that condition, for the prognosis of patient is ever for certain and their medical licence could be on the line for using that specific prognosis.
So now, I have to continue paying $125.00 a month for a service I'm no longer to utilize for another 10 months. So whatever you do, stay away from this company. I wish I did my homework before I signed on the dotted line, maybe if I did I wouldn't have to continue paying a several hundreds of dollars. If you google reviews on this company you will see multiple complaints on this company as well for stealing money from unknowing customers. This company should be banned from the public
Never give this company any E.F.T. information!! They are dis-honest, and can not be trusted. They will lie...
From the beginning of the contract signing problems began. Things like, ASF was unable to process my debit card for the EFT. So, they set up a manual billing and they tack on an additional $20 monthly fee. After three attempts to resolve with ASF and the person at Triple Boxing, I gave up on trying to get the EFT started.
Five months into the contract, I contracted a fungal and bacterial skin infection. Do not know where it came from other than maybe from the gym or a participant. It took three months to get over. I had a doctor's letter stating that both infections were contagious and not to utilize their facilities to avoid transmission to others.
I tried multiple times to cancel this contract to due this illness. It was a losing battle since it was not a permanent disability. It did not matter that I was contagious and having to pay for doctor visits and medication to treat these illnesses..."they want their money regardless". After 7 months I stopped paying them.
Finally, I no longer received any calls or mail from them and I assumed (bad mistake) they were not going to make me continue to pay the last 5 monthly fees. About a year later, I get a letter from a collection agency.
I have learned my lesson. And to others, be sure to read the contract throughly. If you are 18 years old like I was, let your parents read it. Once you sign the contract, you have 7 days (I think) to cancel it. After that, it is black and white and they will turn you over to a collection agency without any remorse to your problems.
ASF International just sent me a bill for 360.00 dollars when my gym contract ran out last July. I have been paying month to month as we used the gym. I haven't used the gym in 3 months and never recieved a bill either, and I never signed a new contract with my gym.And I never signed a contract with ASF International, but now all of a sudden I recieve a bill after three months which I refuse to pay this company I haven't used the gym in months and don't plan to again. If anyone knows of any legal action or class action law suits against this company I would like to know?
My son started taking martial arts classes and participated for 6 months. The Martial Arts school (The Source...
I signed a contract with a martial arts facility for my son. My son has medical issues that do not allow him...
ASF are frauds!! A guy named andrew came to my gym to promote his company (training solutions) and basically...
You guys are full of ###! ASF International are a bunch of thieves and what is really disgusting is that their clients don't like their practices either! I have talked to the original creditor about my issue with ASF and they have told me that they are having trouble with them as well. This company is so shady that they cancelled their membership with the BBB because they didn't have the personel to keep up with the complaints. Check out their BBB rating, "F" My company is a member of the BBB in good standing and honestly it doesn't take a whole lot! Integriy, Honesty, and true customer service is something that you don't really have to put a whole lot of effort into. These guys actually put forth more energy into ripping people off than it would take to be legit! My hope is that the Colorado AG closes these crimminals down!
My wife and I signed our daughter up for a 36 month karate program. I should have known trouble lurked around the corner when the sensei put more effort into his sales pitch than that of his teachings. By the way Two Dragons Karate in Graham, WA is whole other story! Nonetheless, we signed a 36 month contract with the option to continue month to month upon completion. We were assured by the fast talking sensei that long before the 36 months were up he would personally call us into his office to discuss our options. NEVER HAPPENED! My daughter hurt herself 3 months before the contract was up and was unable to continue with class. Respecting the contract that we signed we continued to pay the monthly fee even though my daughter was not going to class. March 2010 came and my wife called ASF to cancel our contract. The rep told my wife that $129.00 would close the account. My wife gave the rep her credit card and paid the closing bill. The rep even gave her a confirmation number! April 2010 came and we were sent a letter from ASF that said we owed $99.00, a late fee and that they were sorry but the reason we submitted to them to cancel the contract wa not within their contract! April 26, 2010 I called ASF and spoke to some assinine ### who called himself Seth about the cancellation of our contract. All he could tell me was that he needed to put me on hold so that he could review the many notes on our account. Not faling for this, I told Seth that after he read the notes he could call me back and explain to me how we could cancel this thing once and for all! 3 houes later, this idiot Seth calls me back and tells me that after speaking to his supervisor Cody, it was found that the rep that had intially told my wife that $129.00 would close our account was not authorized to do so! Are you kidding me? I asked to speak to a manager at which point I was told that my account would have to be reviewed so that they could determine which manager I would need to talk to. Are you serious? That was enough for me, I told Seth that I would take care of this myself and hung up on him. The mentality level exhibited by Seth was that of a pea! I immediatly filed a complaint with the Colorado State Attorney Generals Office. I have yet to hear back from them. At this point the money is not the issue, it's the principal of the thing! We as honest consumers must stand up for ourselves and use what few avenues we have available to us to fight corporate corruption. The reason companies like this get away with this stuff is simpe, WE LET THEM! Each and every one of you that have been taken advantage of by ASF should file a complaint with the Attorney General's office! That is what we pay them for! For your convenience I have added their address.
1. I am currently trying a solution as follows (excerpt from www.lectlaw.com/files/bul08.htm):
"Here is a simplified version of the things which must occur in order
to establish a case for fraud:
1. D makes a representation about a fact.
2. D knows that the representation is false, OR he makes it with
complete and reckless disregard of whether it is true or not.
3. D intends P to rely on D's misrepresentations.
4. P does rely on D's misrepresentations.
5. As a result of his reliance, P suffers harm for which there is a
Now, P (plaintiff) is you. D (defendent) is your gym. Find out how your gym misrepresented to you that this contract would be easy to get out of. If you can't do this, you might be wasting your time (sorry!).
Next, via certified mail, send your complaint and demand to stop billing and/or refund your money (as applies to your situation). If they fail to honor your request, take your gym owner/manager to small claims court (I'm currently trying to recover $700!), based on the 5 points above. If you don't have a strong case using the 5 points above, you probably won't win--the burden is on you to prove THEY did something wrong. When the gyms start losing a ton of money due to refunds and lost "contractual" receipts, they'll find a more ethical financeer with whom to do business.
***Special note to the gym owners who defend this practice.
1. I own a veterinary clinic and a marketing business. If my people misrepresent our services or anything about our business, they're toast. You don't make promises to people and later deny what you said or mislead your clients in any way. Gyms are notorious for this false promise of "professional trainers" who are actually teenagers working their first job, "nutritionists" who can't tell the difference between a protein and animo acid, or--as this page demonstrates--slick salespeople who generate copious lies about how easy it is to get out of a contract. If you can't handle the billing and receiving necessary to run your business (I find it hard to believe that "thousands" join & cancel each month), then hire a bookkeeper or run a cash only business. You're the one who assumed the risk of business ownership, so handle it responsibly; otherwise, you justify the socialist agenda that everyone seems to be growing so fond of.
Asf are a bunch of crooks. i sighned up for mile high karate and even before signing the contract i told...
Here is my email correspondence to and from ASF International, start from the bottom and work your way...
During Spring of 2009 I was told by a friend that a gym called Intoxx Fitness was opening in June of 2009. I...
Before signing a contract-I asked what the cancelation policy was in case I found myself not using their...
Upon completing our membership obligations in September 2009, my wife contacted "Title Boxing Club" in Lee's Summit, Missouri via email and told them we were not renewing our membership. The billing company ASF International continued to bill us through January 2010. Title Boxing is washing their hands of the problem even though the contract we signed was with Title Boxing, ASF International basically says they don't think we're owed a refund even though we have a thread of emails between ourselves, Title Boxing, and ASF International showing when we canceled our membership.
I also checked the better business bureau for Colorado and ASF International dropped their accreditation with the better business bureau in April 2009. Their rating with the BBB is and "F" on a scale of A+ through F.
After we ran into this problem, I see a number of complaints about ASF International on the internet. I would never, ever join a fitness club again who uses ASF International as their billing company, no matter how much I like the club.
I am working with a lawyer to resolve this matter and working through the bank to recover whatever I can through the bank's dispute process.
If you would like to contact me about this or get details, my email is [protected]@yahoo.com
Secret to cancel and get rid of these crooks
In order to cancel you need to forward your mail to a family or friends address located over 25 miles and tell these guys you moved as proof present the postal service confirmation that you forward mail to the new address, then you can change address back also some cases they want two proofs...
Cancellation of membership with asf
I enrolled asf international in august 2009 and was told that my contract could be cancelled if I moved at least 25 miles away.in october, I asked asf staff what was necessary to cancel my contract if I moved and was advised that I needed a lease or rental agreement to prove residency elsewhere.
When I was accepted to college out-of-state, I also leased an apartment and sent the lease agreement into asf. Apparently asf does not honor what they promise to members. I have now been told that I must submit a utility bill. However, the utilities are not in my name. They have told me that they will continue to charge me monthly for a membership I don’t even use as it is over 400 miles away.
Asf states that they do not have a telephone number to their “cancellation department”.in other words, the cancellation department exists but will not accept outside calls from members! What I can take away from this most unpleasant experience is that I will never do business with asf again and advise anyone thinking of doing business with asf — not to.