Ok I wont go into a long dragged out story here's the gist..we needed a laptop so we stopped at Aarons just outside of Apopka..I had done business with them in the past and was until that day a preferred customer (they would actually call ME and ask me to rent to own from them..offering me deals if I would come in and talk with them) well, I moved and was in need of a few things, but 1st we wanted to see what kind of deal we would get on a laptop...it was never gonna happen it seems from the start, the employees acted as if they didn't want us in the store...the girl behind the counter was rude and could not answer even the easiest questions..luckily I know about Aarons policies and computers..so we chose one and I asked about a printer (I should have known better) once again we were met with "I have no idea" (insert big eyed I'm stupid stare here) then she disappears into the backroom to ask the manager for the answer..a few seconds later she informs us if we want a printer we would need to go online and order one from the website..they had about 7 printers in the store..I pointed this out to her and once again I was met with that big eyed I'm a dunce stare. A few seconds later here comes the manager he pretends to fiddle with a register and some receipts then not so casually looks over at my paperwork (which the dull eyed girl has me fill out again even though I'm in the system. I even told her about the past phone calls) he then informs me we have to go to the Apopka store "they" don't deliver in our area...I then informed him "doi we're getting a laptop (to her credit she even told him that)we are taking it with us so we wont need it delivered..his answer we don't deliver to Apopka you'll have to go to our Apopka store..my Wife grabbed the paperwork snapped "### them we'll go to RAC" then we left furious..Aarons lost alot of business with us..we are looking in the future to rent to own a washer, dryer, stove and fridge..and maybe a desktop..btw we got our laptop at Circuit City (for a little over $500) (along with our internet another $50) and have not had any problems yet..(knock on wood) matter of fact I'm using it now! Aarons can kiss my money and my rosey red *ss goodbye!
Aarons took my payment out of our banking account 2 times in one month... caused our account to be overdrawn. Didn't find out until out bank statement came out. They didn't bother to tell us how it happened. They offered to put the money back but they couldn't do anything about the extra money the bank charges for the overdrawn amount. On our bank statement both payments were paid for on the same day. We called them on it after we received our bank statement on july 21 2008. We still have to pay the overdraft fee plus on top of everything else we were broke until the 3rd of august. They suggested that we could apply the money to next month’s bill. They said they couldn’t refund us the money they had to put it back on the card.
I rented a dell computer from Aarons in Oct 2007. I reported to them over and over their firewall and virus protection was outdated. I was not about to pay out of my pocket for software for a computer I did not own.
Two days ago my computer crashed. I called the store, they told me to call Dell. I said it is your responsibility to fix it not mine. I found the restore function and restored it and this temporarily fixed it. Then I could not get into my email. I went back to restore and the screen for restore was blank. I managed to get into email but could not send emails. Also the search, when you are looking for specific programs or software is not functioning.
I called them again, and this time they told me it was my internet provider problem. I told them no, the computer box, for the provider has all green lights with no red. This signifies all systems are working 100 percent.
I then swore at the guy, I am sixty four. LOL and hung up on him. I told him I was filing a complaint with consumer protection and his corporate office, which I have done.
This is not right. Now I have a defective computer which I do not own and I am not going to pay rental payments on a broken computer. If they take me to court, I will explain this to the judge and show him the contract.
The regional manager is supposed to call me with in 24 hours to try to resolve the issue. Has anyone else had a problem with them refusing to make a repair when a lease was still in force? This is a warranty violation under consumer protection here in Jersey.
I leased a refrigerator from Aarons about a month ago. Brand New they said! That thing gave me problems from the first day! They send someone out to fix it and all they did was rig it to work while they ordered the parts that Burnt Out, turns out my food started going bad cause still wasn't cooling enough! They bring me a loaner and take that one back and guess what?? That doesn't work either!! Got up at 5am and all my food in the freeze just went bad!!! I if you’re planning on getting a refrigerator, don’t Buy it at Aarons!
My complaint is with the manager at the 34th street store in saint petersburg, fl.
I pay my bill on time, have paid some off. I wanted to buy some more goods from aaron’s again. I was denied by the store manager. His instructions are no further purchases on my account. An account that has never been late. They make a lot of money off of me. It has taught me a lot about their value of customer service.
I found a lawyer who will file on my behalf a class action suite. He will do it on a percentage of what we get for the damages mentally caused to me in front of my children.
I made them a promise to buy a laptop and could not keep my word.
Never the less I still owe aaron’s money and will pay my account on time.
My attorney says I have every right to express myself when i’m in the store paying on my account. It’s my right to free speech to express myself in front of others. The manager has slandered my name. It’s my turn to tell him what I think.
The manager works for a company that deals with people that have less than perfect credit. Aaron’s is willing to take that risk. That’s the business they are in. I hope they hire managers and staff that must understand that. If store management feels they are above aaron's customers maybe they should find themselves another job. Nobody wants to feel second class. Even aaron’s customer that pays on time.
I will let the store manager know that every time I pay on my account.
I wonder how he is going to feel when I express myself in front of other arron's customer about how he has handled my account.
A rental contract for a used 70 inch JVC TV I was purchasing. Payment is due the first of every month. I live on a disability check and sometimes, its hard to find transportation on the exact date. On july 1st, 2008. I had a phone call in the morning from Aarons saying I need to make my payment. I explained the situation with sleep still upon me. It was unacceptable to them. I talked to the general manager her name is Lisa. She was rude and obnoxious. I have dealt with a lot of managements, but she is the worst, She is making a bad name for the franchise and something need to be done about this situation. I feel she has a problem dealing with the public and needs to find employment elsewhere.
Well for christmas my boyfriend bought me a diamond wedding set, he thought until one of the pronges came loose and then when i took the ring to get it repaired the jeweler told me that this ring is FAKE it is only white gold plated and that only one diamond is real the others are cubic zirconia and that the others are just accents. We also found out that the ring is only worth 300-400 dollars at the most and they are wanting us to pay 150 month for 12 months that is just plain CRAZY! THEY MUST THINK THAT I AM CRAZY well we will see what they intend to do about this situation and then add more to this story then!!! DO NOT BUY ANYTHING FROM THESE CRAZY PEOPLE!!!
First time dealing with company and have had nothing but harassing phone calls, home visits, office call...
Well i bought this tv and paid it off about four months ago and now the tv is acting up and they said they...
I purchased a RCA 56" Rear projection TV from Arron's Sales and Lease Ownership.
Last Friday, less than 6 months after it was paid off, it quit working.
Today I called my local TV repair shop about repair cost and was informed that parts are not available and that they would have to remove the chassis and send it to the factory for repair.
Cost $700 or more!
My main complaint against Aaron's is they deal in junk and sell it to people for hundreds of dollars more than it's worth.
They take advantage of people that don't have the cash or good credit to buy these items outright.
My advise is stay away from Aaron's Sales and DON'T BUY an RCA TV!!!
Lets see we have bought several things from Aarons’ when we lived in N.C. we moved to Oklahoma we find an Aarons. we rent a side by side frig... 2 months before paid off the ice machine does not work, they bring me a loaner, that ones' ice machine does not work.. Then we are renting a really nice, expensive washer and dryer. we have had them for less then a year, lets see going on 3 times to fix the washer, 2 times for the dryer, they bring me a loaner washer, this one leaks really bad.. So tomorrow morning, something I should have done a few months ago is calling them and tell them to pick up the w and d... No more Aarons.
I went in to Aaron's on 3/19th or 20th/08 to obtain a television and the one of interest was not...
Jason, the manager went over to my nieces Amy Evans house banging on the door demanding the product. Amy sent the payment off on Thursday to arrive at any given moment. Amy was not there for she was at the hospital. She had several children there ages 15 and 14 with one of there friends which he made fearful. He threated them that he would call the police if they didn't open the door. I called the store to let them know of this harrassment and spoke to Stephanie and Devin who both called him and asked him to remove himself from the premisis. I'm not sure if he refused but he didn't leave. He then began blurting out another family members information about how "she" Aquininetta, hadn't yet paid her bill. That is against the law. This is not the first complaint that I have put in about jason and i plan on pursuing a harrassment lawsuit if this matter is not resolved as soon as possible. I feel having family members that have dealt with Jason, that he is unprofessional, rude, intrusive and should no longer be employeed. My wishes are that he issue a letter of apology to both Amy Evans and her children for scaring them and harrassing them, Aquinitta Edwards for disclosing her financial obligation to the neighbors in the area and a resignation or job termination. If these requests are fullfilled, i will not pursue a lawsuit, if not, I will see them in court. Thank you for your time and consideration.
My sister went into the Aarons in Rapid City SD to check out any cash and carry sofas they may have. They had a previously rented couch for $200, which my sister purchased. She then went home and proceded to give away her livingroom furniture in anticipation of her new one being delivered. 4 days later she was still waiting..(great service..no call, no show) she contacted Aarons and was told the sofa she had purchased had bed bugs!!! (Why was it out for sale infested???) She was asked to come in and discuss this with them. She advised them she had already disposed of her older furniture. When she went in, they refused to give her any compensation for their error, and forced her into a rental agreement on a sectional for $124 monthly payments..telling her they would credit what she had already paid.
She called Aarons to advise them she would be in April 4 to make her payment, (3 days after due, due to work hours) they called at least 7 times in those three days.
When we went in to make her $124 payment, she was told her payment was $151 and would be each month, that she had $9 credit rather than what she should have remaining from the original $200 ...the man was extremely rude and spoke to her as if she had the comprehension of a knat. My sister was understandably upset..he would not explain where her original $200 went, nor would he say anything about the higher payment except "taxes". My sister became quite agitated and stated "Come and get your [censored] couch. Now I know she shouldn't have used profanity, but when someone is that upset, it happens. This man came unglued and started screaming "Get out of my store!!!" at the top of his lungs. My sister started out the door and I made a move to follow her. I turned around halfway out and was about to suggest to this gentleman this is not a proper way to handle a customer dispute, when he came up behind me and started pushing on my shoulder to leave. I told him to get his hands off me, as I had done nothing wrong. He stated he was merely escorting me out the door as he continued to push on my shoulder. I advised him again not to touch and reminded him he had no right to touch anyone. He then continued to scream "Get out of my store or I will call the police" I told him not to bother, I would do it for him. Now I did call the police, but due to an extremely inadequate 911 operator, I wound up hanging up and will file a police report in person at the police station. I will file this just prior to my visit with an attorney. Aarons has so many complaints, it's surprising they are still in business. Reading their contract agreements is an exercise in futility. There are so many hidden charges and the intrest rate is around 400% if you make minimum payments. They really need to regulated like these check cashing places. The biggest crime here is pushing my sister into an agreement she did not want after they sold her something that should not have been sold. Shame on them.
I rent a sofa, loveseat, tables and lamps from Aarons sales and lease. I admit my payment is late but i...
Aarons have tried to rob me blind and given me rude customer service. I went into a contract with...
I have purchased a few appliances from this company and they do not stand behind their word. They change...
To whom it may concern, We where renting to own a stackable washer/dryer combo and the day it was delivered...
Ok well I have recently rented a 48'' TV from Aaron's. I have had the tv for almost 6 month...
I am a formal employees of the Aarons store in Coolidge. The reason why I am a formal employee is because I refused to take part in any illegal activity in the store. The General manger had several illegal copies of movies that were not even out yet as well as movies that had sex scenes and vulgar language. I explained to the GM that I did not think that it was right to have this in the store, she did not remove them and continued playing the movies. i called the Aarons complaint line and reported the incident. She was confronted and was advised to remove, which she did but what concerns me is that maybe I should have called the police. Her illegal, unethical behavior continued. She was taking money out of the till and we were always short. She discriminated against Blacks and called them nasty "N" and if one were to fill out an application she tore it up and threw it away. Once a Muslim women applied for a job and again the application was thrown away and her comment was - "this is a law suit waiting to happen. I do not want those kind of people working for me." There was so much more happening in that store and it seems that no matter how high up I placed my complaint - I was not heard. She is the most unprofessional person I have ever come across. She has even gone as far as advertise and speak openly about her sex life and relationship with another manager based in California. For a job that only paid 9.00 an hour it was not worth my time any longer. I hope that this complaint gets to the appropriate person who will actually investigate my concerns. This person is running a business in my community and I do not think she should be here.