7-Eleven — requested a refund and it wasn't granted
02/11/2018, Store: 37150, Term [protected] 08, Ref# [protected] 1
T#02 0P05 TRN6181 10:23 PM (located at bottom line of receipt).
I purchased items which included a Big Gulp cup filled with only ice (no beverage). I paid for my transaction with an EBT card selecting to use CASH not food stamps. Checked my receipt while walking to my car and saw that I was charged $1.39 for the ice. I went back inside the store and asked why was I charged the full price when it was only ice, I've always just gotten ice at this location and others and have never had to pay. He told me that I had to pay the price for the cup and I asked if it was to the discretion of the cashier or if this was company policy because I do know franchises are individually owned, and again I've never been charged for just ice. He shrugged his shoulders and just stood there.in turn I told him that I wanted my money back and passed him my receipt. He left to get someone else who worked in the store. The new guy comes to the register, looks at my receipt and proceeds to tell me that he can't give me my money because I paid with EBT, I told him that I paid EBT cash. He then agrees with me about my form of payment then tells me that he can't give me my money back because he doesn't know how because it's an EBT card. I told him that doesn't make any sense cash was taken from the card not food stamps you treat it as a cash transaction. He then tells me that only the manager can return the money because he's the only one that knows how to do it so for me to come back in the morning. I am beyond pissed. I took a couple of breaths, picked up the cup of ice and walked out of the store. It took everything in me to stay calm.