7-Eleven — requested a refund and it wasn't granted
02/11/2018, Store: 37150, Term [protected] 08, Ref# [protected] 1
T#02 0P05 TRN6181 10:23 PM (located at bottom line of receipt).
I purchased items which included a Big Gulp cup filled with only ice (no beverage). I paid for my transaction with an EBT card selecting to use CASH not food stamps. Checked my receipt while walking to my car and saw that I was charged $1.39 for the ice. I went back inside the store and asked why was I charged the full price when it was only ice, I've always just gotten ice at this location and others and have never had to pay. He told me that I had to pay the price for the cup and I asked if it was to the discretion of the cashier or if this was company policy because I do know franchises are individually owned, and again I've never been charged for just ice. He shrugged his shoulders and just stood there.in turn I told him that I wanted my money back and passed him my receipt. He left to get someone else who worked in the store. The new guy comes to the register, looks at my receipt and proceeds to tell me that he can't give me my money because I paid with EBT, I told him that I paid EBT cash. He then agrees with me about my form of payment then tells me that he can't give me my money back because he doesn't know how because it's an EBT card. I told him that doesn't make any sense cash was taken from the card not food stamps you treat it as a cash transaction. He then tells me that only the manager can return the money because he's the only one that knows how to do it so for me to come back in the morning. I am beyond pissed. I took a couple of breaths, picked up the cup of ice and walked out of the store. It took everything in me to stay calm.
Updated by Scrumdillioshus · Feb 15, 2018
You guys are freaking incredible. For your information I do have a job. My income is supplemented because I'm a single parent and still need help with food because the cost of living is so damn high. I don't get cash assistance for being lazy and just applied for assistance for the first time in my life a little over a year ago. What you geniuses don't know (even though you all seem to know everything about my life from a paragraph that I submitted) is I only receive 49 dollars in cash aid every month and not even one hundred in food stamps. I've worked 2 jobs since the age of 16. I was laid off for the first time at age 39 which was a big thing for me because for the first time since being a minor/teenager I was unemployed. I've worked ALL my damn life and what I get from the government doesn't help me significantly at all but something is better than nothing. What I get hourly from both jobs is just minimum wage and is nowhere near the income that I was used to bringing home previously. I just thought I'd share this bit of info for you higher and mightier trolls. I've been paying into the system before I was even 18 years of age... oh and did I mention that I have two degrees also. I know that's more accomplishments than at least two of the [censor] that responded negatively and for same reason I wouldn't be surprised if some of you responding were getting aid. Anyhow you never know a person's circumstances so you all should be a little more empathic because I never thought that I would be without a good paying job to force me to need public assistance. This is just temporary for me anyway so I'm not bothered by what anyone speculated from me voicing a wrongdoing that happened to me. It still wasn't right no matter how I paid. That was the topic here on a complaint forum not for you Trump supporters to continue to spread their bias.
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