7-Eleven
reviews and complaints

Yesterday, morning I went to the 7-eleven on Drew and Belcher and one of your employee's ( female) with long blonde hair and heavy set was rude to me in the store around other customer's. My first approach with her behind the counter was to purchase a cash 4 ticket with numbers in mind, but her response to me was, "she was not trained on how to put the numbers in for customers only random selected".
Next, I decided to buy a $10.00 lottery scratch off ticket ( Gold Rush). Her response to me again was they only had a $20.00, $5.00, $2.00 and $1.00, so after she told me there was no $10.00 ticket, I decided to get another type of scratch off ticket instead and she tore me off the ($5.00) Gold Rush instead of the different one I asked for. Of course, I did not ask her to tear off the $ 5.00 Gold Rush but instead of her paying attention to what I asked for, she tore off what she wanted and gave it to me. I didn't notice it until I got into my car and I started to scratch the ticket and realize that she had given me the wrong one, so I went back into the store to return it.
As I stood in line to wait to return the ticket and it was my turn, she began to argue with me in front of customer's. Yes, I did get loud with her and she sent me over to another employee to cash me out, but she still continued to argue with me until she realized that she had other customer's in line waiting to purchase their items where they could leave the store and move on.
Your employee was absolutely rude and she has no understanding of how to run a 7 eleven store with customer's. I think she need to be retrained or fired from the store because her proper etiquette skills were not there. I am very embarrassed of the treatment in the store considering there were other customer's watching her behavior and attitude as I was purchasing my item. She definitely need more training in the store before she can work with people and I was a disabled customer. Please respond back to my complaint. It would be greatly appreciated. Thanks Katina Wright

It happened on December 14, 2017 10:00pm.

I just bought a hotdog and water but then the cashier can't accept my cash money since it's too much change to give, and also I didn't have much of a choice since I only brought 500 pesos and 45 pesos at that time and what I need was 47 pesos to pay. Not only that he refused letting me buy my food, but also he told me to bring all of it back to where it came from.

I received a coupon from a Newport employee on Friday night at the golden ox bar on saint John's bluff in Jacksonville, FL and was refused service at the 7-elevin gas station listed above. They won't honor your deal and treated me like I couldn't afford it. This wasn't the first time and I would like for someone to contact the store, to resolve this problem,

At 4am my husband and I pulled up to Our Local 7/11 the worker was mopping the floor he didn't let my husband in.. so we waited my husband got back into the car.. the worker then went behind the counter and we thought he was going to open the door.. no no no!
Through the locked door he told my husband to wait.. past 4am many people on the their way to work sorry this service is not ok!
This my local 7/11 I love very close we always spend money here.. but because of your workers innocence we bought the water from the wollies service station.. were we had no issues buying water...

a couple weeks ago me and my fiance went into the springville store to get coffee and all we had was change and the cashier was nice enough to help and my fiance said thanx for helping let us know what we can do in return and the cashier said well is this your man and she said yes and he then said nevermind then you cant do me any favors then and he said that right in front of me which i am offened by cuz he was asking for a sexual payback...i havent been back to that store again accept to see the next time he works so i could get his name its the store on springville main so now i go to the one by springville walmart he was a bigger guy short hair he was goin through alcohol rehab...the store is on 210 n main in springville utah...

My name is Paul Donald and was briefly employed at this location, I stated on November 21st training for 4 hours, & November 25th for 4 hours and again on December 1st, 6 hours, at which time I was unable to clock in and out due to the fact that the franchise owner had not put me in the system to clock in and out. I trained with the store manager, Anthony on 2 days and with Mary and Claudia on the other day. Still no pay check!
Then on December 3rd, I worked 6.5-7 hours, in which when I went in to work was finally able to clock in, I spoke with the franchise owner and ask him about them prior hours that I had worked, he stated that he had got them hours. December 4th, 8-8.5 hours, then on December 5th 8-8.5 hours as well.
I worked with Christy on 12/4/2017 on graveyard shift, during which time she had a friend up there all night, she stated that it was okay to have someone up there, So on 12/5/2017 my friend came up there and was going to help me with the truck. On December 6st, I was going to be alone on graveyard shift, I received a text message from the franchise owner saying that he did not want anyone hanging out there, and that he didn't like to say things twice, he never told me nothing about that. He never once even gave me a regular schedule, discussed any employee policy nor rules. I made a statement that no one was trying to [censor] him over, excuse my words, at that point I was told I was fired, I ask why, when I didn't even do anything, I expressed that he expected one person to do to much with trucks coming in, taking care of the guest and stocking everything and watching for people stealing. I feel like I was terminated for an unjust reason and nothing happened to the other clerk, (Christy). I do no that I should have used my words more wisely. After being terminated, I attempted to contact the owner to find out when and where I would receive my paycheck, also wanted to verify my hours, this went on from December 7th through December 10th with no reply, the on December 11th, I finally got a reply at which time again, he was very rude and unprofessional. I expressed to him that Texas labor law states that upon termination the employer had 6 days to get the last paycheck, in which I haven't even received the first check and started back in November before Thanksgiving.
Owner states that the first check is after 7-14 days and whoever told me otherwise was wrong, that all irrelevant since I was terminated and it actually has been 21 days since I started training. It was his employees that told me that anyways, Christy actually told me that. I told him that I started before Thanksgiving and he stated "I don't know your hours, its you and 7-11, So whatever you clocked in you will get those hours, but again stated that I didn't start til December 3rd, not counting the hours in which were the first 3 days." I ask for corporate number, he stated he did not have that number and that I could get from Google. Then he stated that I would get my check at my address.
I also sent him the article from Texas labor laws about the 6 days, with no avail, I called corporate and spoke with payroll dept, at which time they said they had 28 hour for me, I expressed that was not the right hours and that I need to contact 7-11 franchise in which I spoke to a young lady named Beth. She was very helpful and very pleasant! Thank you again Beth..
I also have documentation from the Texas Labor Laws that I will be sending once I check the status of my complaint in which I filed with Beth a few hours ago. As I said earlier, the 6 days since termination is up tomorrow and I will go through the proper channels to be sure that Mr. Hash/franchise owner is penalized for going against procedure.

Thank you, have a blessed day!
Paul Donald
[protected]
[protected]@gmail.com

Walked in 7:45 am Friday am
2 clerks talking about how the don't get paid enough

No coffee made...
I had to go interrupt their discussion to ask if they knew they were out of coffee

Can't believe the attitude

Whiskey creek / college parkway 7-11 store

I live near and they have the worst customer service. It's embarrassing since it is a brand new store

at about 1am i entered to 7eleven after my pregnant wife had a late craving for mini tacos i walk in the store to find that all the hot food was put away so i asked if he could please make some mini tacos i would buy 20 instead of the 10 for 2 and he said we dont sell them at this time. i said i know you guys do make them at whatever time so he said well im the only perskn here who wants that at this time im not making it ! i got really upset and i asked again he told me Nope to come back in the morning that was the worst customer service ever he was so disrespectful i asked him what was his name he said not to worry about it. 2601 Artesia Blvd, Redondo Beach, CA 90278 horrible location ill be sure to let every one know never to come here. my wife cried over mini tacos i had to drive to the nearest 711 where they actually did their work.

Hi

Yesterday for the first time I went to use Moneygram at 7-11 at 262 Church St Parramatta NSW Australia 2150.
The person who works there named Salerm treated us badly. But me and my wife said he probably had a bad day.
But today when I received a phone call from Moneygram that I should refund the money I went to same store this time the worker Saleem refused to give me service yelling and calling me [censor]. Unbelievable
Please please review
My name is Mahdi Yarahmadi and my number is 0406 — 768 — 770

I asked the lady behind the desk for change so I can play the keno machine inside the store she said she couldn't open the door since I wasn't buying anything so I put the money in the machine and cash out immediately to get change she continue to call me stupid for trying to do that and she said that she wasn't going to give me change for my $5 bill now cuz she can refuse me service just cuz I asked for change first and then cash out my $5 in the machine
I was very appalled with how she call me stupid under her breath and then she continued to put me down
I come in there all the time and gamble for her to treat me like that was very traumatizing

This store is located on Spring Mountain and Decatur the time was 3 p.m.

What can I say about this dirty nasty place I go to. Let me tell you lazy management they over work the 2nd and 3rd shift no breaks just awful. Most equipment seems old and out of date the managers seem very clueless plus favoritism towards certain employees. The girl name Jessica early mornings curses alot and say racial slurs so unprofessional...

Dear director

I went to your branch located at des alma, samarahan, sarawak this morning to buy a cricket lighter. Im rushing to office for work, got two staff were standing at the counter that time. I ask one of them did u have a lighter? Then he said its rm3.90. Then I grab my wallet to add the amount of money, suddenly one of the staff off to store at the back. So I give the money to another one staff name hisham, then he said wait a moment they want to change their shift. What the [censor]!. I was in hurry to office [censor]er!, y didnt u serve me first [censor]? 7e please take action due to this mother[censor]er the I went out go to other groceries stores neares, guess what, I buy the same mother[censor]er cricket lighter only rm1.30, what in the hell u sell those lighter at rm3.90?

I went into your store on Ryder's Lane in Milltown NJ today trying to buy a Powerball ticket. I and another customer came to the register at the same time, he to a soda and me lottery. The gentleman behind the container he'll be right with me. He started waiting on customers who came to pay at the register with actually came into the store after I had been waiting. I asked if he intended on taking of and he said yes as he just waiting on the register. I️ then asked why he is refusing to sell me a lottery ticket and he told me has to take of the cash customers first. I️ then asked him why and if my purchase wasn't good enough he smiled and said I would have to wait. I then said that's ridiculus and started walking out and was rudely given a sarcastic have a good night. I will never shop at thisv7-eleven again and putting in a complaint to the lottery officials in the state of NJ. Obviously 7-eleven does not value its lottery business as i was told by this elderly balding gentleman. Why do you sell the lottery at all if this is how you tell your stores to treat lottery customers. I have purchased many things at this locations but as previously my purchasing days at this store is over.

On Dec. 1st 2017, I entered the 7/11 located on Blackwood-Clementon rd. in Clementon, NJ with my 9 year old daughter. It was approx. 11:00pm. My daughter was looking at the new child toys they were selling inside, in the front of their store. Items that are used to play with during snowy weather. My daughter thought they were cool and looked fun and wanted to show me the different ones she liked. She wanted to ask Santa for some for Christmas. An employee whose name is unknown because they refused to tell me; verbally, in a very violent, scary manner, scolded my daughter and told her to put them down because they did not belong to her. And, screamed at her to place them exactly where they were. Then that disgrace of a human being further abused my child by violently ripping an item out of her little hands as she is trembling in fear because this monster thinks he can abuse children. And by doing so, hurt her little hands. All so he could demonstrate how to put that item back on the shelf!

Well, I had to give everything I had in me to not become physically violent with him! I wanted to, but I knew the better option and the proper option was to teach my child the appropriate way to handle these types of abusive and violent situations. That is to ask for the name of the store mgr... which they refused to give. Then to ask for the corporate office phone number, which they also refused to provide. I was told by the associate at the cash register to come back tomorrow at 10am! I was never given any other information at all.

I took out my cell phone to take pictures of the 2 men that were working this evening. I was able to get a photo of the cashier, but the monster that abused my child; he disappeared after I told him that he would never touch or talk to my child like that ever again and that he better step away from her immediately! I waited around for just a few moments to see if the evil monster was going to resurface. after a few minutes of him cowardly hiding, i decided to take my little girl home and try to calm her down and explain to her that the world we live in is not always pleasant and that we have governing laws in place for many many reasons and that this blatant and directly intentional abuse, is one of those reasons.

7 eleven states they are committed to the growth, development and overall health and nurturing of our youth. Well, tonight I witnessed the absolute worst of human behavior from that 7 eleven employee. And towards an innocent child! I saw the complete opposite of that core statement that 7 eleven has committed to maintaining as one of their top goals as a company.

My daughter was accused of stealing. My daughter was abused verbally. My daughter was abused physically. My daughter was expected to do his job. My daughter was scared to death; AND ALL WERE DONE BY AN EMPLOYEE OF SAID 7 ELEVEN because she was interested in an item that 7 eleven sells and markets towards children.

My daughter will be vindicated and my attorney will be contacted first thing in the morning.

So I officially went there to do the $5 pizza and thought you would get a 2-liter coke and 1 large pizza when I was rung up I was charged $8 and said "well can I just cancel the deal, " the eastern Indian man and elder running the store said "No Refund Pizza Already Made, " so I returned the coke and was charged $6 dollars for the pizza when retail price it was $5.50. So I was a little lost were the $5 pizza came into play and went out and photographed the sign. So I showed the 2 men running the store and they said "Deal isn't going on any more." I was very mad and felt cheated I will not be going back to anymore of your stores and will not purchase any gas from this company.

happened 11/30/17

17:12 I was going to 7eleven store 37821
Address:- 4310 66st Edmonton, AB T6K 4A2
[protected]
I filled up to $ 25 gas...and he didn't ask me car wash... ( Right now Esso deal) if you didn't ask ask car wash...it's free carwash

They are didn't Greeting me...as like " hello how are you? "

Date:- 2017-11-27
Station#: [protected]
TRANS #: 138491

Paid by debit :- last digits 3218
Invoice no :- TPP03336

The asst manager is very rude to me. Seems more often than not they are out of the 'exclusive' blend when she is working. Coffee is a staple for the franchise and goes quickly, I understand that but she gives attitude about it like she can't be bothered.
I've been a loyal customer for over 40 years ( longer then she's been alive) and have never had anything negative to say about 7-11s.
This woman has crossed the line and I will not be visiting that establishment any more.

I went to the 7/11 shop at the corner of Longsdale road and Swanston Street, Melbourne CBD, 3000 with one of my friends just now and wanted to buy two cups of coffee, I ordered a 2 dollar latte, but the first taste made me feel not good, the taste was unusual and really awful, I am a loyal customer of 7/11 and usually buy 5-6 cups of coffe every week, so I know this one has something wrong.
When I inquired about this issue with the worker, she was very rude and cold and just said: if you are not happy with that just leave it! I couldn't believe my ear because I have never seen a worker in 7/11 like this! She also said this is made by machine and can't do nothing. If we don't want just leave it. That's so bad we feel like the machine hasn't cleaned for a long time or something wrong with the coffee

This 7-ELEVEN store number [protected] which is located at SE corner of N 56th St & E Fletcher Ave intersection (5601 E Fletcher Ave, Tampa, FL 33617).
When we go to this store to fill up gas in our vehicles, each & every time gas pumps have some kind of problem mainly related to credit card reading. If you switch pump from one to next, next pump has also some other types of problems. So I don't know what management does over there. My whole family & friends were going there to fill gas but not even a single time any of us able to get our purchase receipt from pumps . Why management don't put paper roll at pumps & don't keep maintain pumps? These all problems are running for the last two years & finally I decided to complain here.
Today [protected]) also at 4:25 pm again I went to fill gas there but all the problems are still the same. After then I went inside store to complain management but manager was not at store, but register clerk was not giving an okay answer & was not look like responsible employee. Customers have high expectation about customer service at 7-Eleven stores but in this store customer service level is at bottom.
Hopefully after my complain some one will take care and will let me know about what types of actions have been taken.

I was recently (11/20/2017)at one of your stores in Nunda NY and I was very very disappointed and disgusted! As soon as we walked in the young man working had a bunch of his friends in the store using vulgar language and being really inappropriate, I had my 6 year old with me which they didn't seem to care! We then proceeded to grab a quick bite to eat as we had just finished up my oldest daughters basketball game. She grabbed the sandwich off the shelf and put it in the microwave, we went to the counter and paid for our stuff. We got half way home (10 minutes down the road ) when my oldest said her sandwich smelled like chemicals. I said it was probably the wrapper so she opened it and took a bite and complained it tasted like chemicals, I told her not to eat it...when we got home I looked at the sandwich and it was completely molded! We checked for an expiration date and there was none! I called the store and talked to the manager (Barb Edwards) and she told me all she could do is give me a free sandwich! Why would I even attempt to get another sandwich?! I have never had a problem at your warsaw ny business but nunda was absolutely disgusting! They were rude and the profanity was unacceptable! !