The complaint has been investigated and
resolved to the customer's satisfactionResolved 21st Mortgage — this company lies to you!!
resolved to the customer's satisfaction
This is a company that harass and call all the time even when they know when you'r going to call a payment in, i think they do it so it looks like we don't care and arent doing what we are suppose to. They are always threaten to take our home away and the most we'v ever been behind is 3 months, and that just happen at the end of this past year 2008!! We recently went through some rough time, the last 3 months oct, nov, and dec of 2008, well i kept them informed all of those months on what was going on w / us, then come dec of 2008 i spoke to them like i had always did and they told me if they saw we were trying to make payments that they would make a payment for us!! Oh by they way my husband herd this phone call as well. Well i got in w / some company's before the end of the month, and found one to help me, they paid the amont that 21st morgage said we had to pay, but they day of them knowing they were going to get this payment they changed they story, now the money had to be in by the 30th of dec 2008 or they didn't have to make a payment for us!! They know they have went through this agency before and knew they wouldn't get their payment in time, that really bothered me because i did my part and they just right out lied so they could get out of doing their part!! Now 2 weeks later after they have recieved their mony they have serverd us another default later saying they need almost 5oo. 00 by or before the end of the month jan 2009, they know we can't do it and they still just threten to take our only home from us!! I know we owe them and we are trying to get caught up, but no matter how much i talk to them they don't offer eny help to us they just keep harassing us!! I whis somehow we could get out from under these lieing harassing company. Who knows they might have us out of our home this year by working the way they do!! I hope someone out there reads this and helps!! Thank you for you'r time!!