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www.tdautofinance.com
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4.2 301 Reviews

How responsive is TD Auto Finance's customer service?

4 Resolved
56 Unresolved
Very poor 🤒
We don't know much about how TD Auto Finance handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with TD Auto Finance and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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12:00 am EDT

TD Auto Finance Disappointing Customer Service Experience

As someone who has been a customer of Chrysler Credit Corp for several years, I must say that my experience has been extremely disappointing. The Customer Service Department has consistently been unhelpful and obstructive, making it challenging to resolve any issues. It seems like their main goal is to get you off the phone without providing any real assistance. I regret not refinancing with a more reputable company sooner. If you value efficient and supportive customer service, I would recommend looking elsewhere for your financing needs.

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3:03 pm EDT
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TD Auto Finance Unlawful Vehicle repossession. Repossession Department never ever answers

My vehicle was repossessed on 9/5/23. By state law I am required to receive a 30 day notice beforehand. I did not get any information from TD Auto about this. My vehicle has all of work equipment in it and several personal items inside of it. I received a repo letter on 9/14/23. I was already calling the TD Auto repo department when my letter arrived. I have spent hours on him and no one has answered the phone. All of this is a scam to keep my vehicle. I will not stop until I get my vehicle back. I have been prepared to pay my past due payments but no one will take them. You have removed all of my online privileges on your website. When I login I literally can’t do anything.

Desired outcome: I would like my vehicle returned and then given my 30 day repossession notice. I will happily pay my past due balance and continue to be in good standing.Billy [protected]@gmail.com

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11:49 pm EDT
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TD Auto Finance Did not reach past 3rd missed payment prior to repo

I had been moving from job to job and my direct deposit had not been added yet. TD knows already that I would be paying 08/18/23 for pay day. The 27th of every month is usually when I pay however this morning without notice or email my vehicle was repossessed. I have bank statements and calls proving the situation at hand.

I am able to now make proper payments now that my pay is set up with the company.

Desired outcome: Vehicle returned so I can return to making payments.

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Billy Poole
Stonewall, LA, US
Sep 21, 2023 4:28 pm EDT
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How did you get this resolved? I am in the current situation with them as well

Is TD Auto Finance legit?

Our verdict: Complaints Board's thorough examination reveals TD Auto Finance as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, TD Auto Finance stands out for its commitment to quality and security. Clients considering TD Auto Finance should delve into its customer service record to gauge compatibility with their expectations.

TD Auto Finance earns 91% level of Trustworthiness

Perfect Trust Endorsement: TD Auto Finance achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

TD Auto Finance has registered the domain name for tdautofinance.com for more than one year, which may indicate stability and longevity.

Tdautofinance.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tdautofinance.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Tdautofinance.com you are considering visiting, which is associated with TD Auto Finance, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with TD Auto Finance is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Several mixed reviews for TD Auto Finance have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

TD Auto Finance website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While TD Auto Finance has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 60 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to TD Auto Finance. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Competitive interest rates
    2. Flexible loan terms
    3. Robust online account management
    4. Nationwide lending coverage
    5. Backed by TD Bank's strong reputation
  1. Cons
    1. Higher interest rates than competitors
    2. Limited loan modification options
    3. Stringent credit approval criteria
    4. Complaints about customer service
ComplaintsBoard
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4:29 pm EDT

TD Auto Finance Customer Service

I called to make a payment as a POA for my boyfriend while he is deployed for basic training for the Army. I spoke to a representative by the name of Kimberly White. She would not only not allow me to make the payment, even though I have all the necessary information, she refused to escalate me to her manager. She said since the account isn't under my name I am " just a third party" and would not be transferred. As a person with POA (POWER OF ATTORNEY), this shouldn't of been an issue, nor should I of been spoken to this way. I was simply trying to make a payment for a deployed soldier.

Desired outcome: The desired outcome would be better customer service that would help troubleshoot or help find a resolution for payment on the account could be made. To not dismiss a POA when they call, and not to refuse speaking to their manager.

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6:15 pm EDT
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TD Auto Finance Unlawful repo

I financed my car from TD Auto Finance in May 2022Over the course of one year I fell behind on 3 payments I tried to rectify it with td bank but they would not help me untill my behind payments were paid in full. I have some medical issues with my son which has made me fall behind due to not being able to work. In April 2023 I got a call from the repo office stating that they were taking my car If I didn’t make a payment on my loan arrears so May 2nd I made a full payment of $650.00. Td auto fiancé took my car June 12th 2023 one month after I made a payment on it. When they took it they told me it was going up cost me almost 10k plus to get it back I can’t financially pay that all at once nor should I have to we are now at the end of July I haven’t heard from td auto fiancé and they are threatening to sell my car. As far as I’m concerned they are in the wrong there customer service it’s absolutely disgusting.

This isn’t my first loan with td either . I am not in a huge financial hardship due to not being able to get to and from

Work to pay for my children and everyday life they took a payment and then took my car not even 30 days later.

Desired outcome: I want my wages to be reimbursed since June 12th, I want my car back without having to pay their fees. I have posted my proof of payment history and some months I paid more the what was expected.

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6:33 pm EDT
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TD Auto Finance My car registration

the finance company has allowed my co signer to take my name off registration so now i cant register or tag my car. i paid co signer for her credit to use only. the car has not been in anyones possetiom but mine im the only owner to the car. i have not allowed anyone to drive have possession of nor lend it to anyone not even to cosigner. she is in her 80s and has no way to pay or has any need for a sports car. she done me a favor as i needed a cosigner so i paid her 5 grand to use her credit. now my name has beeen taken off registration and it was on there the day we signed papers for me to get the car. i spoke to salesman and he said that my name should be on registration so i needed to file a complaint with ya and have ya contact me. i have all the paper work and as you caan see youn have recieved payments from my bank account and not cosigners.

Desired outcome: i need my name on paperwork and if possible take and refimamce without cosigner since this is going to end up with her family trying to take my car.

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9:06 am EDT
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TD Auto Finance Would not take payments for 300 Chrysler

My name Jackie Livingston I had a car financing TV finance company Chrysler 300 2015 and I miss some payments on it and I was wanting to make up with the payments they would not let me back a payment or take it and then my niece trying to even make payments and they will not take them so I got my car repossessed when I didn't know it they took my tag and they sold my car and I only had a little bit to pay on it then I had to go refinance another one and I didn't have the money to do that with so I think that TD should let me make the payments and I still have my car I don't understand why they wouldn't take the payments so I just want to know why they took my car and what made me and payments my name is Jackie Livingston the owner of the car with Johnny Livingston and my husband he was the one that was signer on the loan he passed away in January the 3rd 2020 he passed away and I was trying to make some payments on the car cuz I had had mine set up on auto pay and the companies can't you know but let me make a payment or 95 years old and now I'm paying for another vehicle I can't afford. I almost had that car pay for I like that car I like driving that car I had never had no problems when he was alive and after he passed they put on the checks the state I don't know how they're going to wheel of his I like to know that I've been trying to talk to him and trying to find out what's going on so I can't afford a lawyer nothing but I'm just 85 year old woman out here that's struggling trying to get my bills paid and they're not helping by doing this.

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4:38 pm EDT
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TD Auto Finance Auto finance

I paid off my car loan and did nor receive my title I contacted TD Auto fiance to find out when I would receive my title. They requested as a security question, how long was my finance the length of my contract and the month I bought the car! If your like me I have trouble remember what I ate for dinner last night!

I have the Vin # of the car, my address, the amount of the payoff , the check # the payoff was made with it with, the date I paid it off and my social security number.

Sheba, a supervisor said I would have to cal back so that they could ask me another security question.

I asked her in general for all customers who pay of their car how long do it take to get the tile. she reused to answer.

I just wanted to know when my title wold be mailed to me

Desired outcome: Discipline supervisor and agent

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10:52 am EST

TD Auto Finance Buick verano 2014 - late fees and returned check fees after mother's death

My mother passed away [protected], we contacted TD Auto on [protected] to notify them but they would not speak to us. 45 days later when we received the transfer of assets form and death certificate we immediately mailed them copies. They have assessed several late fees and returned check fees claiming they did not know my mother was deceased. That is a false statement - they did know!
We are trying to payoff the vehicle but want the late fees and returned check fees removed.

Desired outcome: All assessed fees removed and actual detailed payoff information provided.

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2:21 pm EST

TD Auto Finance Your company

This is the worse financial company ever! They try they best to not give you a extension. They make up every reason and constantly ask you for money. I am in a medical financial hardship and I been playing catch up with them since I been sick. Every time I call its a excuse. The first one is. You haven't had the loan longer then a year. I'm like I never heard of that. Then I try again all of a sudden, they didn't receive my payment so they cant do it. They receive my payment every other time but now I need a extension yall didnt recieve it! [censored].

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9:19 am EDT

TD Auto Finance Website navigation

Navigating their website is such an infuriating experience. I only want to give them my money and it's like they don't want me to. I log in, error, logs me out. I log in again, go to my account, go to pay, error, logs me out again. repeat 5x until I can actually schedule a payment. Oh, I want to see my payoff amount. Error, logs me out.

Next month: I want to make a payment. "We can't find your account, please provide your account number, vin and social." This is a joke, isn't it. I'm sure you have enough money to hire a competent website designer, or do you just hate your customers that much?

Desired outcome: Fix your website.

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9:44 am EDT

TD Auto Finance Car title

I paid off my car at the beginning of September, as of today almost four weeks later I have yet received my title. I have called every week and they just tell me I should have it by the end of the week. Well 4 weeks later I call again, and they just tell me is in the process of getting released. I checked my local DMV and it still has a lien on it. So, I have to pay for another month's insurance at my cost. I offered to pay and have the title overnighted to me they refused. I asked for an electronic title, and they said no can do. Customer service is polite but not really helpful. So, if you ever consider financing a car from them Don't Do It!

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6:07 pm EDT
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TD Auto Finance Paid off the loan they will not release lien

Paid off the loan will not release Lien

This whole mess started with me trying to change my name due to marriage on my registration and title and they wouldn’t send the paperwork to my DMV for like two months I got frustrated with it and decided to pay off the loan with a cashiers check (no other lienholders the payment came out of my savings) and now they won’t release the lien so I can get the title. Even though I emailed the document that they need to fill in for my DMV. Their customer service is horrible and does not read emails - they do not read the secure messages and even when I’m on the phone with them they don’t pay any attention to the actual details of the case. I had one incompetent agent asked me what my new last name was at the end of the call even though this whole thing started with me changing my name and they had all that information and I explained that to start with. Useless. Completely useless.

Desired outcome: I need them to send me the lien release form that I provided to them via an email or something equivalent that my DMV will accept so that I can go get replacement copy of my title.

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4:16 pm EDT

TD Auto Finance Surrendered auto

I surrendered my 2016 Dodge Challenger in 2019 and TD Auto Finance charged me over $4,000 the difference in what I owed and what they sold it for. I had stage 3 Cancer in December 2018 and had to leave my job of 28 years and get on Social Security Disability which is one fourth of what I was earning and couldn't make payments anymore so I voluntarily surrendered the vehicle. I knew it was going to ruin my credit but I was fighting for my life. The account is closed and the $4,000 has been charged off since 2019 But they are still adding interest to the amount and reporting to the credit bureaus that this closed account is delinquent and the amount is now showing over $5,000. How can they add interest to a CLOSED AND CHARGED OFF ACCOUNT?

Debra Holman

Desired outcome: Stop adding interest every month on my closed account. I am permanently disabled from the cancer and treatments

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7:26 pm EDT

TD Auto Finance Payment Extension

My job had little work for me for a couple weeks and I had numerous Dental appointments to attend to. Up until recently I was working very regularly and told TD Auto Finance that I will be back to my full time work schedule. I simply asked for a 1 month payment extension because I could not make this month's payment.

TD Auto Finance said because I wouldn't be able to make a payment for two weeks they denied my extension.

I made it very clear that the reason I was asking for an extention was because I CURRENTLY DO NOT HAVE THE MONEY TO MAKE MY PAYMENT. I told the rep that If I had the money then why would I need to call and seek an extension.

I am regretting every bit of having them finance me instead of my Credit Union.

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9:05 pm EDT
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TD Auto Finance Auto Loan

My incident sounds alot like others. Mine was extreme, and cost me dearly financially and emotionally.

February 25.

TDA says they have recieved final payoff payment and loan has been satisfied.

March 14th.

I call, they say they have been trying to contact me to find out where to send the title. They had my current information. They say it will be released and mailed today.

March 18th.

I call just to make sure things were on the up and up. Boy this is where it all turns a little wacky.

They say it was only released to b3 released to the mail department.

I call everyday 3 times a day for 9 days. Every single time, it was a different story, different date mailed. Wrong address that we have confirmed twice before. I would ask to speak to a supervisor, where i was spoken to as if i were a kid and wet behind the ears.

I was told it was sent snail mail with no tracking number. HUH. why on earth would you do that when ive been calling daily. Expedite that request.

Here is the kicker, i get a letter from them indicating they would like to speak about what had happened, i got a direct phone line and a first name. I said wow, they gonna make this right. Ive left many voicemails, no call back.

Between two lost sales, a financial decision and storage fees, i have hard documentation i dicating they cost me FIVE THOUSAND DOLLARS.

They are lieing, cold people and organization. These statements are back by FACTS.

Desired outcome: I want financial reimbursement

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5:47 pm EST

TD Auto Finance TD Auto Finance

They are holding my insurance check and will not send information to the body shop needed in order to release my vehicle. I was lied to by multiple employees and they could not even give me information about their own company. I was was also told that they could not overnight anything to the body shop without the body shop having a UPS account. It has been excuse after wxcusenwith this company. This is not a way that customers should be treated and I will NEVER use this company again!

Desired outcome: I just need them to send a simple email or fax stating that they will release the check to the body shop.

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10:41 pm EST

TD Auto Finance How they dealt with my reporting the death of my husband.

My husband passed away on 4/12/21 and our car was registered in only his name. His will says I am sole heir and I have not missed a payment since his passing. I faxed a death certificate and a legal document stating I am the executor of the estate. I talked to a representative and they suggested I fill out paperwork to see if I qualify to add my name to the loan. They never sent any paperwork. I just got a letter stating I have to pay the entire amount off and I need to contact them to work out a payment plan. I already have a payment plan. I have it deducted every month from my checking account.

Not one payment has been missed! Ever.

I tried calling the number for customer service and cannot get through to anyone who can help me. I was told by one that this had been turned over to recovery and they gave me a different number. No one answers.

I have been honest in my dealings with the company. God forgive them for taking advantage of widows. They expect me to come up the whole amount immediately.

Desired outcome: I would like an apology as I have been forthcoming with all information concerning this loan and their response makes it appear that this loan is in default. Which it is not.

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M Neill
Sanford, US
Feb 24, 2023 12:08 am EST
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I am having the same problem. I tried for two months to have the loan transferred to my name. They would not talk to me and said they would recover the vehicle. In the meantime my attorney told me not to take over the loan, to just let them recover the vehicle. I was then told I had to get a 3rd party loan to pay off the vehicle (a lie). My insurance will no longer insure the vehicle as legally, it is not mine so I stopped making payments hoping they would come and get the vehicle. I have told them this and they refuse to talk to me until I send them a Executor of Estate document. There is none as my husband passed away with no assets to pay off his debts so there was nothing to probate. My attorney said she could file paperwork, but it was costly and not necessary. His other two creditors have been absolutely wonderful and simply wrote off the debt per state law. Again, I was told they would recover the vehicle. That was over three weeks ago and I'm still waiting. The stress and axiety on top of losing my husband of 37 years is severely affecting my health. The sad part is both of us have tried to do the right thing and are being punished by people who have no clue what they are doing.

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6:54 pm EST

TD Auto Finance Ted auto finance loan close out.

I was selling my car to a third party who agreed to pay off a lump sum of Approximately $12, 000. I simply had to pay the remaining balance of just under $800. So I call and authorized the TD auto finance agent to make a one time lump sum debit request on my account for $800. To days later my bank shows a NSF fee on a requested amount of $845. So I called to clear up with TD Auto finance and state that they over charged my account and as a result, it was returned. After they assured me that this unauthorized amount of payment would not try to go through my account again, I said I would again like to try to pay the agreed amount of $800. So I authorized a second payment of $800. This payment cleared my account. HOWEVER, the sum of $845 also tried to clear my account again. This amount again was returned NSF.

Bottom line - due to clerical errors on TD Auto finance agents behalf, I was charged $45 twice by my banking institution for nsf's on my account. In addition, TD Auto finance charged me as well for two nsf fees. The fees were on a transaction amount that was never authorized. ($845 was not authorized but $800 was and cleared the account)

Through multiple calls to TD auto finance, initiated by myself. I tried to clarify all of the banking mistakes.

In all, TD Auto finance is refusing to refund my account an amount $810.53. Which I had over paid when closing out the loan with a third party. Furthermore, they refuse to reimburse me the $45x2 that my institution has charged me for nsf x2.

Finally, they admitted that they had made clerical errors, they refunded one of the two nsf fees that they applied to my overall balance.

Overall, these thieves have withheld $810.53 refund that I am entitled to too as well, they charged me an additional $45 and I incurred two additional $45 nsf fees through my bank.

I payoff a loan EARLY, in full and they still stick me with an additional loss of $945.53.

Merry Christmas to the bank who just took Christmas from my family.

Desired outcome: Call out these thieves……

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JUSTIND2022
, US
Aug 02, 2022 4:11 pm EDT

Td Auto Finance is the worst.

I've never been late on my payments, but they are always late deducting my payments.

Most recently,

July 1st (Canada Day - Understandable), payment not withdrawn.

July 2nd - 4th

payment not withdrawn. I get worried, so I go ahead and make my $180.60 payment that EVENING on the 4th.

July 5th

Payment is deducted and returned with an extra $45 NSF fee added on the my account.

July 6th - 29th

I receive 5 calls a day (not kidding) from different agents asking me to pay my past due balance. I keep asking them to check their notes. The payment was already made and received, they agree to reverse it from the principal and apply it to the July 1 payment of $180.60. The solution was to check internally not keep calling me. My part was done.

Agents assured me I wouldn't have any impacts on my credit score because they will have it adjusted to reflect my payment (which was made EARLY). They say they have to investigate because the payment has been received but not applied to my.

loan?

Aug 1st

Credit Score drops 54 points. Says I am 30 to 59 days past due ! They also took a payment out on July 15th which should have erased the July 1 due date. So how am I that far past due?

I call TD they say the cash agent is on vacation with noone to cover. The agent was aware of your inquiry but left it alone to go on vacation

And now I am here, waiting for them to apply to payment still and fix my credit score.

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7:42 pm EST

TD Auto Finance Auto financing

My name is John Somers. I purchased my care from Bob King Kia in WInston Salem NC. My friend owns the company. First I was supposed to get interest
at just a little over 3.1% APR. I called today because I used Bill Pay with Wells Fargo and the check for November was sent on 11/10/21 for a due date of 11/20/21. I thought everything was fine until yesterday I received my bill stating I had a late charge. I called and explained the situation and the lady said she would remove the late charge and I should stop payment on the check which I did today. I then tried to use by Debit card to make the payment only to find out the late fee was not removed. I called and the person that answered could not speak English worth a flip. I was told I would have to call back (crazy they are suppose to help your customer). I called back and got a very very rude person who told me I could not have the fee removed. I paid the November payment that should have gone through like all of my other bills except TD Auto Finance. This is the second time this year this has happened.

I have already filed a complaint with BBB. I will pay the last payment over the phone on the due date but tomorrow I am going to one of my two banks and pay off my loan with you. Secondly, I am going to tell my Dealership friend that you are a disreputable company and they should never do business with you again. Thirdly I will tell all of my family, friends, and neighbors how horrible you are. Fourth I will post on as many Social Media Platforms as possible how horrible you are. I am 75 years old
and was the CEO of a company in South Carolina until I retired. I would have fired any customer service rep that talked to my customers like I was talked to,

I am sure like most big companies you don't care what your customers think as long as some poor fools keep coming to you. I am fortunate that I don't have to do business with you but thought the supposedly 3.1% was less than I am drawing on my retirement.

When I ask to speak to the man's supervisor I was told someone would call me 24 to 48 hours. That is the most ridiculous thing I have heard, however for a company that the BBB in Greenville, S.C. complaints about your company is one star out of 5. I tried to give you zero but you had to use a number,

My hope is that your company sinks like a ship, Sadly I am sure there are
elderly people who have been scammed by you and can't do anything.

I really don't want a resolution from your company, it would most like turn out to be a lie anyway.

Desired outcome: None

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D. Jo
, US
Feb 03, 2022 10:17 pm EST

My husband passed away on 4/12/21 and our car was registered in only his name. His will says I am sole heir and I have not missed a payment since his passing. I faxed a death certificate and a legal document stating I am the executor of the estate. I talked to a representative and they suggested I fill out paperwork to see if I qualify to add my name to the loan. They never sent any paperwork. I just got a letter stating I have to pay the entire amount off and I need to contact them to work out a payment plan. I already have a payment plan. I have it deducted every month from my checking account.
NO PAYMENTS HAVE BEEN MISSED. I have been honest in my dealings with the company. God forgive them for taking advantage of widows. They expect me to come up the whole amount immediately.

TD Auto Finance In-depth Review

In summary, TD Auto Finance offers a range of auto financing options with a user-friendly website and a straightforward loan application process. Their customer service is responsive, and they provide various payment options for convenience. However, details on fees and penalties, as well as customer reviews, are important to consider when choosing their services.

Company Overview

TD Auto Finance is part of TD Bank Group, known for providing a variety of auto loan services. They offer financing for new and used vehicles, as well as refinancing options.

Website Usability

The website is easy to navigate with a clear interface. Online tools like loan calculators and account management features are available to help users.

Loan Application Process

  1. Fill out the application form on the website.
  2. Provide necessary documentation such as proof of income, employment, and identity.
  3. Approval timeframes can vary, but TD Auto Finance works to provide quick responses.

Loan Options and Terms

TD Auto Finance offers loans for new and used cars, as well as lease buyouts. Interest rates, APRs, loan terms, and down payment requirements vary and should be reviewed when considering a loan.

Customer Service

They provide phone and email support, with a reputation for being responsive. Customer service hours are standard business hours.

Payment Options and Flexibility

Payments can be made online or through automatic withdrawal. They offer some flexibility in payment dates and deferment options under certain conditions.

Fees and Penalties

Information on origination fees, late payment fees, and prepayment penalties should be clear, but it is best to inquire directly for specifics.

Customer Reviews and Testimonials

Customer feedback varies, with some praising the service and others noting issues. It is advisable to read reviews from multiple platforms for a balanced view.

Financial Health and Stability

TD Auto Finance is backed by the strong financial health of TD Bank Group, with good credit ratings and a solid market reputation.

Online Security and Privacy

The company takes online security seriously, with measures to protect transactions and personal data. Their privacy policy details how personal information is handled.

Special Programs and Discounts

They may offer special promotions or discounts, and it's worth checking for any current deals or partnerships with dealerships.

Accessibility and Inclusivity

TD Auto Finance aims to provide services accessible to customers with disabilities and offers multilingual support.

Comparison with Competitors

Compared to other auto finance companies, TD Auto Finance is competitive, but it's important to compare specific terms and services.

Final Assessment and Recommendations

TD Auto Finance is suitable for a range of borrowers, but as with any financial service, it's important to review terms and compare options.

Conclusion

Overall, TD Auto Finance provides comprehensive auto financing services with a user-friendly approach. While they have many strengths, customers should always review the full terms and consider personal needs before committing.

How to file a complaint about TD Auto Finance?

Here is a guide on how to file a complaint with TD Auto Finance on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with TD Auto Finance in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with TD Auto Finance. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint with TD Auto Finance on ComplaintsBoard.com.

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Contact TD Auto Finance customer service

Phone number

+1 (800) 556-8172

Website

www.tdautofinance.com

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Use this comments board to leave complaints and reviews about TD Auto Finance. Discuss the issues you have had with TD Auto Finance and work with their customer service team to find a resolution.