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Selene Finance reviews first appeared on Complaints Board on Jul 15, 2009. The latest review Forbearance/loan modification was posted on Sep 8, 2021. The latest complaint payment withhdrawl was resolved on Apr 02, 2013. Selene Finance has an average consumer rating of 2 stars from 30 reviews. Selene Finance has resolved 9 complaints.

Selene Finance Customer Service Contacts

+1 866 318 1084 (Insurance Questions)
+1 866 314 0056 (Loss Draft Questions)
+1 877 768 3761 (HAMP Customer Disputes)
9990 Richmond Ave., Ste 400
Houston, Texas
United States - 77042
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Payments - Regular Mail
P.O. Box 71243, Philadelphia, PA 19176-6243
 
Payments - Overnight Delivery
Lockbox Processing, F/S Global Lockbox, 100 Grove Road, Suite 6, West Deptford, NJ 08066
 
Correspondence - Regular Mail
P.O. Box 422039, Houston, TX 77242-2039
 
Correspondence - Overnight Delivery
9990 Richmond Avenue, Suite 400 South, Houston, TX 77042-8500

Insurance Department
P.O. Box 461470, San Antonio, TX 78246 
 
Insurance Claims Department
P. O. Box 1207, Scottsbluff, NE 69363-1207 
 
Property Tax Department
P.O. Box 9217, Coppell, TX 75019 

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Use this comments board to leave complaints and reviews about Selene Finance. Discuss the issues you have had with Selene Finance and work with their customer service team to find a resolution.

Selene Finance Complaints & Reviews

Selene FinanceForbearance/loan modification

Celine took over my loan back in March. I was under forbearance with my old mortgage company. They took it over and within a month threaten to foreclose on the unit. I let them know I had filled out all the paperwork for forbearance already or loan modification. I had dated emails that proved I had filled out all the paperwork tax information as well as paystub‘s and bank statements. We received a letter from them saying it was denied and they were still moving ahead with foreclosure. They also have reported me over six months late. They said I did not get the paperwork in in time, but I have dates on my emails proving that was a lie

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    Aug 27, 2021

    Selene Finance — Foreclosure proceedings

    Cindy J Ziegler PO Box 1365, Pullman, WA 99163 207 E. Canyon St., Colfax, WA 99111 TO: Selene Finance Re...

    Nov 05, 2020

    Selene Finance — Loan modification

    I currently have a major issue with Selene Finance. A month ago I got a call from a Daniel Ellis regarding a...

    Oct 07, 2020

    Selene Finance — Credit reporting on mortgage loan

    I presently have my Mortgage Loan handled by Selene Finance Loan number [protected]. Selene Finance is not...

    Selene Finance — loss draft dept

    Hurricane Irma damage my house 15 months ago.I received a check from my insurance company and send it to the...

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    Selene Finance — unauthorized payment

    On or about 10-11-18 a payment of 391.21 was unauthorized and made for a payment using a SunTrust account...

    Selene Finance — mortgage fraud

    I had a bank of america loan transferred to selene finance. I was behind a few months but had made an october...

    Selene Finance — mortgage company endorsement

    Im leaving this complaint about Selen with the hope that one person will not have to go through what I went...

    Selene Finance — mortgage

    The problem with this company is the only thing they can do is hound you. They do NOT want to resolve...

    Selene Finance — mishandling of my mortgage payments

    I pay my payments on time but Selene Finance don't cash the checks on time and blame me for being late on the...

    Selene Finance — loss draft department

    This is the worst mortgage company ever. I had a tree fall on my house 6/18/15 and knocked my meter base off...

    Selene Finance — bad mortgage practice

    BOA sold my mortgage to these idiots in July 2014. In August 2014 I received a monthly statement from Selene...

    Selene Finance — selene finance holding, lp

    Start filing complaints where complaints will be reviewed by authoritatives... Stop posting complaints on all...

    Selene Finance note holder — fraudulant forclosure sale

    Selene wrote us a letter in december stating they took over our mortgage from homeward Residential . WE tried...

    Selene Finance — needs a federal level investigation!

    Selene finance should be thoroughly investigated on a federal level! The federal trade commission needs to...

    Selene Finance — escrow

    I too am fed up with the customer service of Selene Finance. They inflated our escrow and are dragging their...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Selene Financepayment withhdrawl

    My loan was sold to Selene as well. They took out the right amount of money from my bank account in the beginning. A few months were great, then in February they stopped taking it out. The money was in the bank. The collections called begin, I explained I am on your automatic withdrawal plan - so just take the money. Apologies by several customer service reps all promising to fix it but they didn't. Finally after 5 calls i asked for a supervisor. Then had to call my broker to help get involved. Problem still is not completly fixed. Very frustrating when you have the money ready and they don't take it.

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      1 Response
      • Ba
        bayuchica May 13, 2013
        This comment was posted by
        a verified customer
        Verified customer

        Our post, may not address each complaint directly, but we are trying to spread the word on this horrifying company & hopefully, someone will pay close enough attention & karma will come knocking at Selene Finance's doors.

        SELENE FINANCE should be thoroughly investigated on every level possible & every one of the loans it holds, it's banking practices & beyond, audited to the fullest at the highest level possible!


        To mortgager's that have become victims of SELENE FINANCE (or your loan was sold to them - if sold to them, you are now a victim of their horrifying practices) ---- hopefully you will find the below information helpful, if not all, maybe some helpful. Selene Finance is, and if not yet, will be the worst company you will deal with!

        Make a long story short - they thrive on you NOT paying your mortgage! Yes, the make money off of fee's. They have a set of fee's that they have made up themselves. You don't pay, you'll see what's called "Corporate Advance Fee's" & these fee's can be anything they wish them to be. They also buy up troubling mortgage loans pennies to the dollar! You would be floored to learn what they actually paid to obtained your loan - it's sickening (this information provided with proof via documentation from an inside source of the company) They make the most money on the fee's they apply to your loan. IF you pay your mortgage & they are not able to continue to add their fee's (and they come up with some doosy's, that's for certain) they will then sell off your loan because if they can't apply fee's to your mortgage, they are losing money! Their fee's, they should be against the law & furthermore, investigated at the highest level!

        But ----- First, to try & avoid the woe with Selene Finance's piss poor customer service, their fee's, their harrassment if they don't see your payment in by the 1st (you do have a legal 15 day grace period but they ignore that) they will call you, they will call your family members, they will even call your work... they are the epitome of harassment when it comes to the word! Selene Finance loves to add up the fee's on your mortgage too & make sure you document each & every time you may imposed each fee! Simply put though, if at all costs, try your best to just move up your due date (a mental/physical note, really) on your mortgage payment to allow for room for emergencies & such. If you're not late, they will get rid of you & be glad they do!

        Secondly, as for those that have contacted the BBB, Selene is not BBB accredited so you are wasting your time & nothing is being done really to get the proper attention on this company that needs to be. Do better than the BBB (Selene Finance LP isn't a BBB accredited company anyway) - Contact your local Attorney's General Office, the Federal Trade Commission, your local government officials, Selene Finance's local government officials (Houston Texas - Selene Finance's main office) & contact the Attorney Generals office where Selene Finance is located (Houston Texas).

        Thirdly, it never hurts to speak with an attorney if it ever gets to that point. Educate yourselves as thoroughly as possible. Selene Finance, is a strange run company & they will take advantage of those that lack appropriate knowledge with regards to their mortgages. By all the statements & complaints all over the place, this company should not be able to remain. Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. They will apply fee's to your mortgage, as mentioned before... lots of them, at their own discretion! Keep very close track of those fee's too!

        Bottom line, don't give them a reason to make life miserable on you. By bumping up your mortgage due date, mentally & physically, you will save yourselves a lot of heart ache. Plus, once they see you appear to pay on time & regularly, you are of no good to them & they'll sell your loan because they are not interested responsibly payers.

        And GAWD for bid... stay away from them Forbearance program! Do NOT fall for their tricks! Sell your home before you let them talk you into their Forbearance crap! Just research, you'll learn very quickly how many people have been taken for a ride with Selene's forbearance programs.

        If you do not pay your mortgage with Selene, they will send out a privately hired vendor (inspector/spy) to inspect your property. Know your rights!!! These thugs will try to tell you they need to access the interior of your home along with walk around & inspect the property. You do NOT have to let them in your home, nor allow them on your property. In fact, you can, by law, ask them to leave your property & never return on the premisses. Talk to your local county police department as laws may vary slightly state to state. But... even though, after asked to leave, they will sit on the roadway, take photos of your property & even go as far as to sitting down the road to see if there is activity at the residence (they will also attempt to sneak around on your property which is illegal). Basically - Selene Finance actually hopes you vacate your property because they can then take ownership of it, change the locks & claim it was abandoned. What ever you do, do not give them this opportunity. Rent your place out if you can not afford it! Do not just leave it unoccupied!

        Lastly.. pay your mortgage. If you just are not able to afford it, time to consider selling is truly in your best interest. Hardships are awful & some just can't find a way out of them. There are options, but the willingness to exercise those options will make or break your future as a home owner.

        BEST OF LUCK to all that are with Selene Finance. We are no longer with them, THANK GAWD!!! We refinanced with another company & we're sorry we didn't do so a long time ago! If you are able, refinance & get away from Selene Finance.

        This company, SELENE FINANCE, deserves the highest level of an investigation into every single one of the mortgages they hold & have sold to other companies! They are committing fraud & it's just a matter of time! Hang in there in there folks :) There is light at the end of the Selene Finance torrential tunnel!

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Selene Financepayoff of loan - reimbursement of excess charges on interest and pmi

      My loan was sold to Selene from Flagstar. I refinanced before I had to make my first payment. They charged me two months of interest and pmi which was included in my loan payoff and added to my loan amount. I have made numerous calls to them regarding the refund they owe me and very unhelpful. They owe me $815 and I have not rec'd anything from them. It has been over a month. I had to send an email wnd provided all the documentation and have not heard anything back. I did recieve a check for .03...what a joke. This company does not belong to the better business bureau and has been given a rating of F on most business sites. BEWARE!

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        1 Response
        • Si
          simisunshine Mar 17, 2015

          Ive owned my house 14 years now and Selene is the most heartless Lender around
          They have charged this year over $5000 in bk fees 4 month after my BK dismissed.
          They have charged over $11k this year in CORPORATE FEES!! Ignore my written requests or acknowledge receipt however never call or email me

          0 Votes

        Selene Finance — fraud / didn't close out short sale

        I was forced to list my home, condo, in a short sale. My loan was with Nationstar, who sold it to Selene...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Selene Finance — mortgage payments

        I have been sending an additional 1000.00 a month to be applied as additional principal on my mortgage...

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