CB Gambling 1xBet Deposit issue

1xBet review: Deposit issue

Mynewstart of IN

Feb 25, 2024 9:21 am EST

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Greetings Advisor Yesterday night at 9.03 as attached in the below screenshot done a deposit of 480 INR to a beneficiary account from your deposit page. And the usual process I've upload the UTR and waited for sometime to reflect. But it didn't reflected in my account As I've forwarded the deposit picture of payment (kotak bhim UPI payment) and updated the IP Call people of it They said there this will take time in finding this payment kindly wait So I waited. But suddenly in chatting people said said you deposit "in our old details" Which shocked me and I was like will do! And Later earlier today got an email (ticket [#[protected]]) Saying this is not our ID at all.! Which was a double shocker. I m 100% aware of what I m doing and done. This is not my first deposit. If you check my deposits from couple of years or so You'll understand how frequently I do and play. So I m pretty aware Of things inb1xbet. So as said above, I am saying it was copied from your payment section itself 100 %:Sure. Kindly check it widely & wisely I m attaching all the documents here My gaming ID [protected]

Claimed loss: 480 INR

Desired outcome: 480 INR deposit in account

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1xBet response

Feb 26, 2024 10:14 am EST

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Dear Mynewstart,

Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.

We will check the status of your situation and get back to you with information as soon as possible

All the best,

Alex | 1xBet Team

1xBet response

Feb 26, 2024 10:19 am EST

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Dear Mynewstart,

We regret to inform you that the issue you're facing with your deposit is a result of using outdated account details. It's essential to update your payment information through the appropriate channels before making any transactions.

Unfortunately, in this case, we are unable to assist, and the resolution lies with your bank. We recommend reaching out to them promptly to address the situation and ensure the correct transfer of funds.

Best regards,

Alex, the 1xBet Team

Are you guys kidding me?

Each of support gives differently answers !

" So pathetic customer support team in 1xbet "

One says not credited to our bank account , check with your bank

One time you say it's not ours

And

One says t's our old one account

Seriously make fun of out professional standards !

Anyways

Listen

I am sure on 24th feb ( 2 days ago)

I ve done that transfer after copying from your deposit page only , I m very sure .

I am not new to doing deposits

I've been playing from two plus years here.

Very very activitily ( check my regular deposits )

I m not fool to just open and send to some of your old account details

Kindly be professionally and justify the name , public relations. .

1xBet response

Feb 27, 2024 4:31 am EST

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Dear Mynewstart,

Regarding this matter, as was communicated earlier, our records indicate that the deposit you made has not been credited. After thorough investigation, it appears that the problem is not originating from our end. Our system shows that you used outdated details for the deposit transaction.

Given this situation, the recommended course of action is to contact your bank directly. They will be in the best position to assist you with the specifics of the transaction and address any concerns related to the deposit.

If you have additional questions or require further assistance, feel free to contact our support team.

Best regards,

Alex, the 1xBet Team

As said earlier

I've done to the details that were present on that day (24th feb, at that moment). Not the old details

First you guys never maintain proper deposit details in your deposit pages

Always some random info, and just like if you say like old or new

How should any customer can claim it

Even after support a solid proof of bank statement from bank !

You saying as such and avoid a valid deposit

So my question

What you this another time to another customer

" after a deposit you saying it's old details

Even after submitting documents of deposit of screenshot, bank statement

How can we prove that your telling the truth !?

What prove do you have ?

I think it's fair enough to ask ?

1xBet response

Feb 27, 2024 7:14 am EST

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Dear Mynewstart,

We'd like to inform you that for a smooth transaction process, it is crucial to follow the correct procedure. In this case, it was necessary to submit an application first, and only then transfer the funds to the account specified in the current application.

Unfortunately, as per our records, this procedure was not adhered to, leading to the complications you're currently experiencing.

Best regards,

Alex, the 1xBet Team

Resolved

This complaint has been resolved automatically due to user's inactivity.