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Zillow reviews first appeared on Complaints Board on Mar 11, 2009. The latest review My listing was posted on May 13, 2021. The latest complaint wrong location and inaccurate value was resolved on Nov 17, 2014. Zillow has an average consumer rating of 1 stars from 49 reviews. Zillow has resolved 3 complaints.

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Seattle, Washington
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Zillow Complaints & Reviews

Zillowreal estate ads

Purchased real estate agent ads from trulia through a phone sales rep. Zillow misrepresented the ad service and failed to disclose planned changes. I purchased real estate agent ads from trulia on may 4, 2015 based upon statistics the sales representative shared with be for the advertising area. I received leads (16-20 leads per month) for the are for the first 3 months of the 6 month term as the rep indicated. After the second month using the ad service, zillow group sent a notification that they were "integrating" the advertising platforms of trulia and zillow and that advertisers would benefits from the changes. Once the change was complete, I was beginning my 4th month of the service and from months 4-6 received zero leads. Zillow group/trulia blatantly misrepresented the advertising service they sold me over the phone. I repeatedly contacted the "newly assigned" sales rep who was very nice but told me that they don't have a means to cancel the term. When I expressed my dissatisfaction, he agreed to look up the number of "impressions" that were delivered in september and told me that the minimum threshold according to my agreement was not met, therefore they would refund that month of service. He informed me that he would contact the billing department and have a refund issued. After 15 days of no communication, I sent an email to the rep and his supervisor to ask about the status of the refund. The supervisor replied that they will not issue refunds and they I can only stop payments when the end of the 6 month term is reached. The terms and conditions were not reviewed with me at the sale. When purchasing the ads the rep made no mention of the planned changes to the advertising platform, or what they called the "integration" which directly resulted in the lose of all leads being sent to me for the last 3 months of the 6 month term. I didn't not physically or electronically sign a contract. The contract made was a verbal contract which the salesperson misrepresented in my opinion by not disclosing the upcoming changes. If these changes were disclosed I would have never made a verbal agreement to do business with an unknown advertising systems change.

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Zillow.com — wrong location and inaccurate value

    Several years ago, Zillow showed my home in two different locations in same community. I contacted Zillow...

    Zillow.comrealtor rating

    Talk about a disappointment. I had a very bad experience with a realtor. Ya ok so many of us probably have. But what ticked me off was when I tried to do a review of him on Zillow.com.

    My review was far from stellar but factual and with a couple of opinions. But it was never posted after I believe 2 attempts.

    I believe if you don't post a good review on Zillow it won't get posted.

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      • Ta
        TA Gross Nov 14, 2019

        Call a Real Estate Agent yourself. Zillow does help you

        0 Votes
      • Co
        concernedrealtor Dec 30, 2013

        Zillow allows agents to easily create fake reviews of themselves. This is lying to the public, and breaks Real Estate Ethic Laws as well. Please be aware of agents that have multiple 5 star reviews that have no names associated with them. I think it is ridiculous that they would allow fake reviews to be written.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Zillowinaccurate information listed

      Zillow listed inaccurate information about my house and property and won't correct it. My house and property has never been listed for sale much less sold. They have it as being sold on 2/15/12 for a low price, which I think was conjured up in order to list other properties for low prices. I have contacted them on several occasions and they have yet to remove the inaccurate information.

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        • Co
          concernedrealtor Dec 30, 2013

          Zillow allows agents to easily create fake reviews of themselves. This is lying to the public, and breaks Real Estate Ethic Laws as well. Please be aware of agents that have multiple 5 star reviews that have no names associated with them. I think it is ridiculous that they would allow fake reviews to be written.

          0 Votes
        • Di
          disgruntledinsc Apr 28, 2012
          This comment was posted by
          a verified customer
          Verified customer

          Zillow deliberately lowballs real estate estimates, undermining the market values of local homeowners. Their "Zestimates" hurt the market for sellers. Their inaccurate "estimates" give false hope to potential buyers and unfair detriment to sellers.

          0 Votes

        Zillow.comavoid. avoid. avoid!

        Zwillow is a fantastic site for finding local, affordable houses, well within any budget. Unfortunately, once you actually get in touch with someone regarding the property, it's in fact not at all what was presented on the site. Hint to Zwillow: obviously, I'm interested in a property based on it's supposed price, you contacting me to tell me that's it's actually thousand of dollars outside of that range is a waste of both of our time. Zwillow is nothing more than a cleverly discuised phishing site, presenting inaccurate and blatantly false informatoin in order to draw up some business. Also beware of Postlets.com, a site often associated with the listings on Zwillow. I've found they're extra shady. Posting houses as "for rent" for a great price when they're actually for sale. Anything to get you to contact them so they can turn around and add you to their cold calling list. "Why no, that house isn't actually for rent for $1500 a month, but it's for sale for $400, 000." Come on?!!

        Avoid. Avoid. Avoid!

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          Zillow.comZillow shame on you I will never ever use you site again

          I thought zillow.com was a good website until I reviewed one of their agents with a one star review, a couple of days after the review the actually rejected my review, that is dishonest business conduct, there are other sites that are far better and more honest then zillow toward the public, and if you see those 5 star rating posted on the zillow I tell you it is nothing then BS and I have the emails to prove the case, Zillow shame on you I will never ever use you site again.

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            • St
              Stephanie/joda Aug 05, 2014

              Zillow listed my property as a pre-forclosure unknown to me. the property has been paid for and deeded to us since 2009 (no mortgage). I have tried for days to contact them with questions all I get are emails that I cannot respond to. I want their false information taken off website immediately. I have asked them to contact me by phone and no response. how can what they have done to us be legal? 9ae34

              0 Votes
            • Cm
              cm 200 May 19, 2013
              This comment was posted by
              a verified customer
              Verified customer

              I had a similar experience in rating a realtor on Zillow that IMO deserved to be exposed for the things he did. After re-writing the review 3 times I finally figured out a low rating was unlikely to get posted.

              1 Votes
            • Na
              Nancy Arner Aug 19, 2012

              The information listed on zillow.com about my house is incorrect. Wrong number of bedrooms and bathrooms. The selling price they list is $25, 000 less than the listed tax value. I plan to take the zillow.com information to the NC Union county tax office and complain. Either my taxes are way too high for the real value, or the zillow.com real value is really wrong.

              0 Votes

            Zillow.com — avoid this place at all costs

            Zillow lacks transparency with its users and public, zillow games the people and thrives off of bad news.

            Zillow.comthey took $ 39.95 of my money and did not provide the service they promised

            I placed an ad on Zillow on March 12, 2011 to sell my lot. I paid $ 39.95 for the ad to run for 180 days. A few days after I checked the site. I could only find my ad if I typed in the exact address of the lot. It was not on any of the 10 pages which listed homes and lots in Sebring. I also checked 'lots/land' not listed there either. When I e-mailed Zillow I was told that my lot was contained in the map at the top of the page. A few days later I checked again and found my lot. I got busy with other things and did not check again until 4/19. Again, no ad. I e-mailed Zillow and was told someone would contact me. Not having heard from anyone, I checked the ad again today (4/21) No ad! I went into 'my account' and it showed I had no ad listed. I e-mailed Zillow and again I was told someone would get back to me. They took $ 39.95 of my money and did not provide the service they promised!

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              • Updated by dmargolius · Oct 30, 2019

                It's been 4 days since I left a voice mail and requestered a call back from them. still no call.

              • Dm
                dmargolius Nov 07, 2019

                I left multiple voice mails on the customer service 800 number and requested a call back. Never received a call back. So there is actually no reliable way to talk to a customer service person. There is no way to wait on hold in order to talk to a live person. The only option that you given is to leave a voice mail. But they don't call back.

                0 Votes
              • Russ from Zillow May 05, 2011
                This comment was posted by
                a verified customer
                Verified customer

                Hi Wikloned,

                Russ from Zillow here. I'm very sorry to hear you had a poor product and service experience with us. Certainly not what we want to hear. Would you please contact me directly at russh at zillow dot com and we'll figure out how we can make this right. Please include the address of the property you posted for sale, as well as the email address associated with you Zillow account.

                Russ

                0 Votes

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Zillow — fraud

              These are 3 of thousands of complaints of fruadulant buisness by these Corparations. I was on the internet...

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