Yoursavingsclub.comCredit card charge without authorization

M
This review was posted by
a verified customer
Verified customer
Review updated:

Yoursavingsclub.com charged my card monthly membership fees without my authorization. when I contacted them they stated that I had been refunded the amount and was credited back on 2/1/2008. as of today, 2/19/2008 I have not received a credit back from them. i tried to call them to speak to a service rep only to find out that it is an automated system and does not connect you to a rep. there is no option to speak to anyone, if you press zero it tells you that is not an option, and if you stay on the line too long it automatically tells you "good bye" and hangs up on you.

Responses

  • Sh
    Shirley Spletzer Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Didn't know where to go so... I tried to cancel my membership by phone within the 7 days but was informed that the number given was a "non-working" number. 1-800-313-2718. I WANT MY MEMBERSHIP CANCELLED NOW!!!

    0 Votes
  • Li
    Lisa Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Does anyone have a contact phone number for yoursavingsclub.com other than the 877-820-7107. I need to speek with a live person, I don't have an account number to enter in on the phone system. --Lisa.

    0 Votes
  • Ma
    Mark Spurrell Mar 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ive moved and changed banks. If it wasnt for that I wouldnt know that you have been ripping me off, god knows for how long. I will tell you this, I want every penny you have stolen from me. I never signed up for your savings club and you should be able to talk to someone on the phone. This will be resloved. My old zip code was 77539 and my name is Mark Spurrell.My bank has filed fradulant reports on your charges to me. We will be in contact one way or the other, soon.

    0 Votes
  • Ca
    Carolyn Mar 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ok all of these savings networks keep charging my card and for what i don't know. I haven't purchased anything from anyone and keep wondering how they got my information.

    0 Votes
  • Le
    Lettie Aa. Twyman Mar 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please cancel my charges at once and send a refund.

    0 Votes
  • Ri
    Richar Ross Mar 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have tried to call two different numbers that connect me with yoursavingsclub. I go the through the automated phone deal and after being on hold a long time the connection is broken. How can companies rob people like this and get away with it.

    0 Votes
  • Ju
    JUNE KELLY Mar 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I do want any business with your company "Yoursavingsclub cancelled this day 20 Mar
    'o8. I also want at this day my Visa account credited with any and all monies that you have put on my
    visa account. please e-mail me confirmation of this.
    Also your firm must be a great scammer to do all of this. If you had someone to tqlk to things might not
    be so bad.

    0 Votes
  • Wa
    warren geary Mar 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To whom it concern: On Thursday mar. 27 you charged my credit card 12 separate charges of one dollar each. I asume based on the number of complaints on your site that you are a bogus company, cancel my membership and refund the 12 dollars. warren geary

    0 Votes
  • Pa
    Pa Yeng Apr 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If you called "Ap9*pmidentity.com-v 888-840-6301" to cancel "your" account, dail as if you are interested. Strangly enough, the rep didnt care that I was complaining. As if they knew that they were the bad guys.

    I tried doing the same thing with "Ap9*yoursavingsclub-v 877-820-7107 Ct $1" but there was no option for if you are intereted.

    0 Votes
  • Tg
    T Galak Apr 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been charged by yoursavingsclub.com several times now. I have not authorized charges, each time i did not have any money in my account so the bank charged me $30 each time which has cost me $150 in overage fees in the last 10 days. I did call the 800 number, as all stated, no one to talk to, I did not create an account so I do not have an account number, then they hang up on you on their automated system. Enter a search and you will see they are listed in more than 10 states, without a central office. So this is indeed a SCAM and is using FRAUDULENT BUSINESS PRACTICES.

    0 Votes
  • Me
    mel Apr 09, 2008

    This is indeed a scam, I am trying to comtact the company as well to no avail. So I join an obviously large amount of people in stopping this from happening. I cantacted my bank and the only way I can stop this, is to change my whole banking account. This will end up costing way above 1.00, but I assume this wouldnt be the end of it if I didnt.

    0 Votes
  • Er
    Eric Rollins Apr 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hello all.

    My mother has recently befallon the same problems as the rest of you. Though I'm sure many of you have already come to the conclusion the only true way to cancel a membership with them is to change your account number, I would like to proivde additional information that may be of some usefulness to you all.

    For anyone looking to sue, as we are not (being not that able to pay for anything like that) I know two important factors. The company is based somewhere in California and the fallowing is their address...
    Your Savings Club P.O. Box 5152
    Des Plaines, IL 60017-5152

    Using this, you may send them all the complaints you like via mail. Especially for the soul purpose of pissing them off. Anyone looking to sue, that address, should help you alot. I'm hoping this is the right adress. If not, then my effort here is not that much of use. It is also good to check out their terms of agreement if anyone wishes to find the source of the problem.

    http://www.yoursavingsclub.com/BBA/(jf0amm55zttpns45c5kphyvp)/Page/Help/MembershipTerms.aspx

    As far as I can fallow from this. The secound anyone sighned up for anything, at all on this site you automatically ahterized all that happend. It's a little legal trick, you, like my mother didn't read the terms and agreements. By all means, everyone ahterized the dollar a month as you automatically become a member the secound you submit your information to them, rather you agreed or not. According ot their agreement it is plausable to get a refund by calling their number, but from what I fallow it does nothing. You can try writting them, but I doubt that works either. It should be best to just change your account number. Good Luck to you all, and I hope the best for anyone who comes upon this information.

    0 Votes
  • Dr
    Dr Lawrence Panitz Apr 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I wish to cancel my membership immediately.

    My phone number is 914-968-6033

    E-Mail me if there is a problem. I expect no further billing and a refund of the $1 fee.

    L. Panitz, MD.

    0 Votes
  • Do
    DOLORES MATUSZEK Apr 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was charged $l.oo on my credit card this month...I do not remember authorizing anything for membership...
    I wish to cancel my membership immediately... Please e-mail me if there is a problem... I am not happy with the
    whole situation...
    CANCEL...

    0 Votes
  • Sa
    Sarah Potter Apr 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We keep "cancelling" our account through your website and you continue to charge us. There is no way to cancel on the phone or speak to anyone. This is fraud. My number is 763-439-0259.

    0 Votes
  • Ja
    Jacob Rolen Apr 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I found a number! It should lead to a real person! LETS BLOW THIS NUMBER UP FOLKS!
    888-946-7268

    http://www.yoursavingsclubca-program.com/888-946-7268_YourSavingsClubCA.html
    This is the site it was found.

    And yes, they have been charging me fraudulently as well.

    0 Votes
  • Ca
    Carole Banks Apr 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am in the same boat with the rest of you, I did not sign up for anything through this company, nor did I buy anything online, this has also caused overdraft fee's to be applied to my checking account.However i called the (888-946-7268#)it's canada, she transfered me to another lady who did cancel the account.BUT YOU HAVE TO CALL THE (877-820-7107) recording to get your account # before they will cancel for you! Hope this help's.

    0 Votes
  • De
    Dean Miller May 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I called 888-946-7268 four times. Each time they said they were an affiliated company out of Canada and I needed to call another number to cancel the account. They kept giving me the 800-316-8774 phone number which is an automated system with no option to talk to a live person. On the fifth attempt at the 888-946-8268 number I somehow was routed to an office in Texas. The representative transfered me to a supervisor. The supervisor had no idea why the other calls were unsuccessful since "All they needed to do was put in your name and zip code". He was very friendly and said that my account would be canceled. His name was Mark and his rep ID was 19206. I doubt that my account will be deactivated though the process may cause them more than the $1 charge in personal to process. WE ALL NEED TO ATTEMPT TO FOLLOW THIS PROCEDURE AND MAYBE THEY WILL DO SOMETHING ABOUT ALL THE FRAUDULENT CHARGES!! iF THE CUSTOMER SERVICE CHARGES SUPERSEDE THE RIP OFF FEES MAYBE THEY WILL GO AWAY.

    0 Votes
  • De
    Dean Miller May 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    CALL 888-946-7268 THE REP WILL SAY THEY ARE NOT SUPPOSED TO ASSIST YOU IF YOU HAVE AN ACCOUNT IN THE STATES. THEY WILL GIVE YOU A NUMBER 800-316-8774 AND TELL YOU THAT YOU CAN TALK TO A PERSON AT THAT NUMBER. IT IS AN AUTOMATED NUMBER WITH NO OPTION TO TALK TO A PERSON. IF YOU KEEP TRYING THE CANADIAN NUMBER YOU MAY EVENTUALLY BE ROUTED TO A CALL ROOM IN TEXAS. THE REPRESENTATIVES AT THE CANADIAN NUMBER DO HOWEVER HAVE THE CAPABILITY TO ASSIST YOU IN THIS MATTER. I JUST CALLED, ASKED THE REP IF HE WAS ALLOWED TO ASSIST ME WITH AN ACCOUNT SET UP IN THE STATES AND HE SAID "I AM NOT SUPPOSED TO HOWEVER SINCE I HAVE YOU ON THE PHONE LET ME SEE WHAT I CAN DO". HE PULLED MY ACCOUNT UP USING MY NAME AND ZIP CODE AND CONFIRMED THAT I JUST CANCELED THE ACCOUNT.

    0 Votes
  • Kw
    kwsmp May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got a live agent @ 1-800-308-0374, to let them know that this was a bunch of bull ### and that I have not given no one permission to charge my credit card.

    0 Votes
  • Ky
    Kyle May 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was getting charged $1.00 every month by this company ever since I checked my credit report. I just called the 1-888-946-7268 number and the first lady I got said she couldn't help cause I was in the states, but I didn't have my membership number to give her. She gave me a 1-888-415-7650 number to call. Before calling the number she gave me I called 1-877-820-7107 to get my membership number. MAKE SURE YOU CALL THIS NUMBER AND GET YOUR MEMBERSHIP NUMBER BEFORE CALLING TO CANCEL...IT'S ALOT EASIER. I then called the number the lady gave me and it said it would connect me to the next agent. I then got a busy signal and the phone disconnected. So I called the 1-888-946-7268 number again and this time used my membership number and got a guy named Shane. He pulled up my account and said he'd cancel it for me. He also stated he would send a confirmation email which I did actually receive that has a cancellation confirmation number included. So let's hope this actually works.

    So for anyone who is getting charged I suggest you call the 1-877-820-7107 to get your membership number then call the 1-888-946-7268 number and give them your membership number. They CAN cancel your account at this number. Do NOT let them tell you to call any other numbers.

    Hope this helps everyone.

    0 Votes
  • Au
    Aurelia Shaw Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Cancel my membership at once. I do not want my credit card used for this membership. It is impossible to get a response so I must alert my credit card to stop payment each month. I gather from the numerous complaints that I am not the only one who has the same problem

    0 Votes
  • Au
    Aurelia Shaw Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You are totally unavailable through telephone, or email. Shame on you! I have never used any of the services offered. I do not wish to receive ads, nor do I want to see a charge on my credit card again.

    0 Votes
  • Vi
    virginia martel Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    AP9 YOUR SAVINGSCLUB IS A SCAM TAKING MONEY OUT OF OUR CHECKING 1.00 EVERY MOUNTH WITHOUT MY PERMISSION ( I WANT THIS CANCEL NOW 6-5-08 OR I WIIL CALL THE ATERNEY GENRAL NEXT

    0 Votes
  • Vi
    virginia martel Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    ITS A SCAM STOP TAKING MONEY FROM OUR CHECKING ACCT. I WANT THIS TO BE CANCEL NOW

    0 Votes
  • Go
    Gov Jun 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got tired of playing the cancellation game with these fraudulent pri(ks. I cancelled my credit card, had another reissued with a different number and filed fraudulent charges against the company via the charge dispute process.

    I guess if enough people do this, maybe the attorney general will get wind of it and shut these $hitbags down.

    0 Votes
  • Ro
    rolf niebergall Jun 17, 2008

    i agree with all the people complaining. we talking about a lot of money these people collecting every month! i will not support them and i do not get any think in return. i also will inform my credit card company not to pay further charges. by the way i never received a account #.

    0 Votes
  • Ma
    Marian Mlay Jul 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please remove the charge on my Visa Credit of $1.00 and cancel this account. NOW! The complaints above have said it all.

    Marian Mlay
    301-890-8525

    0 Votes
  • Ju
    Julie Jul 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I kept gettting charged $1.00/month so I had a new debit card issued obviously with different numbers, and I just saw the monthly "membership" charge anyway. I think I'll change banks. The guy in the fraud department at US Bank acted like he worked for "your savings club" and lectured me about how I signed up for a service whether I realized it or not.

    0 Votes
  • Th
    THOMAS M. LINES Jul 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    On june 16, 2008 I attempted to apply for a free credit report, was told it would cost $1.00, lost my connection, reapplied and paid my $1.00. Was informed that the program would cost $29.95 per month, was given a phone number to cancel, which I promptly did so. Was told by and operator that it was canceled. I received my bank statement today july 5, 2008. I was charged 2 times at $1.00 each on june 16, 2008. Then I was charged $29.95 on june 23, 2008 one week after my cancellation.

    0 Votes
  • Sh
    Shirley Spletzer Jul 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My credit card account continually shows a $1.00 charge each month for the following: AP9*YOURSAVINGSCLUB-V. I want this charge to stop now! I do not belong to any club or affiliate on line.
    [email protected]

    0 Votes
  • Sh
    Shirley Spletzer Jul 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    content is correct.
    added info: phone number is listed at 877-820-7107ct

    0 Votes
  • Al
    Albert I. Meisler Aug 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been trying to cancel my membership for months by telephone. My membership number 7381zip 880. I don't know how to dial "zip" om my phone so I wrote you a letter a couple of months ago, but I did not receive any result. Please cancel my membership, and stop charging me one dollar a month on my credit card.

    0 Votes
  • Pe
    Peter A. Cajas Aug 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes they are a scam. I have never authorized for this service and worst part is, I've never recieved any "savings" benefits or something in the mail from them.

    0 Votes
  • Jo
    JOY NORTH Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had 19.95 taken out of my bank account for your savingsclub, I do not belong to this club or any other club this is a rip off
    and stealing, it was unauthorized and wrong, I want this money back and you to stop billing me and people like me who do not sign up for your club or what ever game y0ur playing.

    0 Votes
  • Je
    Jessie Bacon Aug 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My bank statement had a charge of $1.00 for "AP*9YOURSAVINGSC" with a phone number of 877-850-7107, the same as Shirley's. I was at my bank for another item, so the manager called this number. There was no way to speak to a person; just press 1 for this, press 2 for that, and press 3 for something else. I went on line to find out what was going on and found another phone number, 877-993-6264, this also wants " press 1, 2, or 3, and enter your account number." Does anyone know how to get a real person to talk to so as to get these things straightened out? Also, if you try to find out anything on line your account number is requested; if we knew this there wouldn't be a problem in the first place!

    0 Votes
  • Ja
    Janet L Sullivan Sep 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also would like to cancel this saving club or whatever it is. I would very much like to discontinue this service for I need that money much more that you.

    0 Votes
  • Cb
    CB Sep 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did some research and found from the date this 1.00 was being deducted started when I ordered Dish net work from an ad insert in our local paper. through some deal pass. However, no auth. was given for this deduction to have ever taken place. It has been 9 months now and if you figure up 1.00 per month per 100, 000 people ...wow... these people are getting wealthy off this scam...
    Maybe a Bold attorney will read our complaints and HELP!!! and put an end to this.

    0 Votes
  • La
    Larry Dengate Sep 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have tried to stop this billing for over a year now! I had CANCELED and a few m0nths later they start billing my account again I've called numbers till I'm blue in the face.
    If someone knows how to stop this PLEASE e-mail thank you!

    0 Votes
  • Ha
    Harvey Stiles Sep 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been charge $1.00 on my credit card for four or five months. I have call agent @ 1-877-820-7107 twice and received no satisfaction. I never gave permission to charge card. I do not know what this is and was angree enough to cancel my credit card, which I had for 22 years.

    0 Votes

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